Troubleshooting

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ﻢﻗ ﺪﻴﻬﻤﺘﺑ ﺮﺗﻮﻴﺒﻤﻜﻟا ﻲﻓ Safe Mode) ﻊﺿﻮﻟا ﻦﻣﻵا (ﺔﻓﺮﻌﻤﻟ ﺎﻣ اذإ نﺎآ ﺪﻴﻬﻤﺘﻟا ﻢﺘﻴﺳ نود ﻞﻴﻤﺤﺗ ﺔﻓﺎآ ﺞﻣاﺮﺑ ﻞﻴﻐﺸﺘﻟا .ﺪﻨﻋو ﺪﻴﻬﻤﺗ مﺎﻈﻧ
ﻞﻴﻐﺸﺘﻟا مﺪﺨﺘﺳا "Last Known Configuration) "ﻦﻳﻮﻜﺘﻟا ﺮﻴﺧﻷا فوﺮﻌﻤﻟا(.
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ﻊﺟار ﻢﻋﺪﻟا ﻲﻨﻔﻟا ﻞﻣﺎﺸﻟا ﺮﺒﻋ ﺖﻧﺮﺘﻧﻹا ﻰﻠﻋ ناﻮﻨﻌﻟا
http://www.hp.com/support.
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ﻊﺟار ﻢﺴﻘﻟا
تﺎﺤﻴﻤﻠﺗ ةﺪﻴﻔﻣ ﻲﻟﺎﺘﻟا دﻮﺟﻮﻤﻟا ﻲﻓ اﺬه ﻞﻴﻟﺪﻟا.
ﻚﺗﺪﻋﺎﺴﻤﻟ ﻰﻠﻋ ﻞﺣ ﻞآﺎﺸﻤﻟا ﺮﺒﻋ ،ﺖﻧﺮﺘﻧﻹا ﺮﻓﻮﻳ ﻚﻟ HP Instant Support Professional Edition تاودأ ﺺﻴﺨﺸﺗ تاذ ﻞﺣ ﻲﺗاذ.
اذﺈﻓ ﺖﺠﺘﺣا ﻰﻟإ لﺎﺼﺗﻻا ﻢﺴﻘﺑ ﻢﻋﺪﻟا ﻲﻓ HP، مﺪﺨﺘﺳا ةﺰﻴﻣ ثدﺎﺤﺘﻟا ﺮﺒﻋ ﺖﻧﺮﺘﻧﻹا ـﻟ HP Instant Support Professional Edition.
ﻚﻨﻜﻤﻳو لﻮﺻﻮﻟا ﻰﻟإ HP Instant Support Professional Edition ﻰﻠﻋ ﻊﻗﻮﻤﻟا:
http://www.hp.com/go/ispe.
لﻮﺼﺤﻠﻟو ﻰﻠﻋ ثﺪﺣأ تﺎﻣﻮﻠﻌﻤﻟا ﺔﺻﺎﺨﻟا ﻢﻋﺪﻟﺎﺑ ﺮﺒﻋ ،ﺖﻧﺮﺘﻧﻹا ﺞﻣاﺮﺒﻟاو ﺞﻣاﺮﺑو ،ﻞﻴﻐﺸﺘﻟا مﻼﻋﻹاو ،ﻂﺸﻨﻟا ﺔﻋﺎﻤﺟو ءاﺮﻈﻧ ءاﺮﺒﺧو HP لﻮﺣ
،ﻢﻟﺎﻌﻟا ﻚﻴﻠﻋ لﺎﻘﺘﻧﻻا ﻰﻟإ ﺰآﺮﻤﻟا Business Support Center (BSC (ﻰﻠﻋ ناﻮﻨﻌﻟا
http://www.hp.com/go/bizsupport.
اذإ ﺢﺒﺻأ لﺎﺼﺗﻻا ﻢﻋﺪﻟﺎﺑ ﻲﻨﻔﻟا ًا ﺮ ﻣ أ ًﺎ ﻳ ر و ﺮ ﺿ لﻮﺼﺤﻠﻟ ﻰﻠﻋ ،ةﺪﻋﺎﺴﻤﻟا ﻦﻜﻓ ًا ﺰ ه ﺎ ﺟ مﺎﻴﻘﻠﻟ ﺎﻤﺑ ﻲﻠﻳ ﺪآﺄﺘﻠﻟ ﻦﻣ ﺔﺠﻟﺎﻌﻣ ﻚﺒﻠﻃ ﺔﻘﻳﺮﻄﺑ ﺔﺤﻴﺤﺻ:
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سﻮﻠﺠﻟا مﺎﻣأ ﺮﺗﻮﻴﺒﻤﻜﻟا ﺪﻨﻋ لﺎﺼﺗﻻا.
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ﻞﻴﺠﺴﺗ serial number) ﻢﻗﺮﻟا ﻲﻠﺴﻠﺴﺘﻟا (ﺮﺗﻮﻴﺒﻤﻜﻠﻟ وProduct ID) فّﺮﻌﻣ ﺞﺘﻨﻤﻟا(، وserial number) ﻢﻗﺮﻟا ﻲﻠﺴﻠﺴﺘﻟا (زﺎﻬﺠﻟ
ضﺮﻌﻟا ﻞﺒﻗ لﺎﺼﺗﻻا.
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ﺔﻴﻀﻤﺗ ﺾﻌﺑ ﺖﻗﻮﻟا ﻊﻣ ﻲﻨﻓ
ﺔﻧﺎﻴﺼﻟا ﻲﻓ فﺎﺸﻜﺘﺳا ﺄﻄﺨﻟا يﺬﻟا ىدأ ﻰﻟإ ثوﺪﺣ ﺔﻠﻜﺸﻤﻟا ﻪﺣﻼﺻإو.
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ﺔﻟازإ ﺔﻳأ ةﺰﻬﺟأ ﺖﻤﺗ ﺎﻬﺘﻓﺎﺿإ ًا ﺮ ﺧ ﺆ ﻣ ﻰﻟإ مﺎﻈﻨﻟا.
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ﺔﻟازإ ﺔﻳأ ﺞﻣاﺮﺑ ﻢﺗ ﺎﻬﺘﻴﺒﺜﺗ ًا ﺮ ﺧ ﺆ ﻣ.
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ةدﺎﻌﺘﺳا مﺎﻈﻨﻟا ﻰﻟإ" ﺔﻄﻘﻧ ةدﺎﻌﺘﺳﻻا "ﻲﺘﻟا ﻢﺗ ﺎﻬﺋﺎﺸﻧإ ﻲﻓ HP Backup and Recovery Manager) ﺞﻣﺎﻧﺮﺑ ةرادإ ﺦﺴﻨﻟا
ﻲﻃﺎﻴﺘﺣﻻا ةدﺎﻌﺘﺳﻻاو ﻦﻣ HP (وأ ﻞﻴﻐﺸﺗ صﺮﻘﻟا طﻮﻐﻀﻤﻟا Restore Plus! .لﻮﺼﺤﻠﻟ ﻰﻠﻋ ﺪﻳﺰﻣ
ﻦﻣ تﺎﻣﻮﻠﻌﻤﻟا لﻮﺣ ماﺪﺨﺘﺳا HP
Backup and Recovery Manager) ﺞﻣﺎﻧﺮﺑ ةرادإ ﺦﺴﻨﻟا ﻲﻃﺎﻴﺘﺣﻻا ةدﺎﻌﺘﺳﻻاو ﻦﻣ HP(، ﻊﺟار HP Backup and
Recovery Manager User) ﻞﻴﻟد مﺪﺨﺘﺴﻣ ﺞﻣﺎﻧﺮﺑ ةرادإ ﺦﺴﻨﻟا ﻲﻃﺎﻴﺘﺣﻻا ةدﺎﻌﺘﺳﻻاو ﻦﻣ HP) Guide ﺔﻄﺳاﻮﺑ ﺪﻳﺪﺤﺗ أﺪﺑا < HP
Backup and Recovery < )ﺐﻴﺘآ ﺞﻣﺎﻧﺮﺑ ةرادإ ﺦﺴﻨﻟا ﻲﻃﺎﻴﺘﺣﻻا ةدﺎﻌﺘﺳﻻاو ﻦﻣ HP) HP Backup and Recovery
Manager Manual.
ﻪﻴﺒﻨﺗيدﺆﻴﺳ ﻞﻴﻐﺸﺗ صﺮﻘﻟا طﻮﻐﻀﻤﻟا Restore Plus! ﻰﻟإ ﻮﺤﻣ ﺔﻓﺎآ تﺎﻧﺎﻴﺒﻟا ةدﻮﺟﻮﻤﻟا ﻰﻠﻋ صﺮﻘﻟا ﺖﺑﺎﺜﻟا.
ﺔﻈﺣﻼﻣلﻮﺼﺤﻠﻟ ﻰﻠﻋ تﺎﻣﻮﻠﻌﻣ لﻮﺣ تﺎﻌﻴﺒﻤﻟا ﺔﻴﻗﺮﺗو تﻻﺎﻔﻜﻟا )Care Packs(، ﻚﻨﻜﻤﻳ لﺎﺼﺗﻻا ﺮﻓﻮﻤﺑ تﺎﻣﺪﺨﻟا وأ ﻞﻴآﻮﻟا
ﻲﻠﺤﻤﻟا ﺪﻤﺘﻌﻤﻟا.
تﺎﺤﻴﻤﻠﺗ ةﺪﻴﻔﻣ
اذإ ﺖﻬﺟاو ﻞآﺎﺸﻣ ﻲﻓ زﺎﻬﺟ ،ﺮﺗﻮﻴﺒﻤﻜﻟا وأ زﺎﻬﺟ ،ضﺮﻌﻟا وأ ،ﺞﻣاﺮﺒﻟا ﺐﺠﻴﻓ ﺔﻌﺟاﺮﻣ ﺔﻤﺋﺎﻘﻟا ﺔﻴﻟﺎﺘﻟا تﺎﺣاﺮﺘﻗﻼﻟ ﺔﻣﺎﻌﻟا ﻞﺒﻗ ذﺎﺨﺗا تاءاﺮﺟإ ىﺮﺧأ:
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ﻖﻘﺤﺘﻟا ﻦﻣ ﻞﻴﺻﻮﺗ ﺮﺗﻮﻴﺒﻤﻜﻟا زﺎﻬﺟو ضﺮﻌﻟا ﺬﺧﺄﻤﺑ ﻲﺋﺎﺑﺮﻬآ ﺢﻟﺎﺻ.
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ﻖﻘﺤﺘﻟا ﻦﻣ ﻦﻴﻴﻌﺗ حﺎﺘﻔﻣ ﺪﻳﺪﺤﺗ ﺔﻴﺘﻟﻮﻔﻟا) ﻲﻓ ﺾﻌﺑ تازاﺮﻄﻟا (ﻖﻓو ﺔﻴﺘﻟﻮﻔﻟا ﺔﺒﺳﺎﻨﻤﻟا ﺔﻘﻄﻨﻤﻠﻟ ﺚﻴﺣ ﺪﺟاﻮﺘﺗ )115 ﺖﻟﻮﻓ وأ 230
ﺖﻟﻮﻓ(.
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ﻖﻘﺤﺘﻟا ﻦﻣ ﻞﻴﻐﺸﺗ ﺮﺗﻮﻴﺒﻤﻜﻟا ءﻮﺿو ﺔﻗﺎﻄﻟا ﺮﻀﺧﻷا.
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ﻖﻘﺤﺘﻟا ﻦﻣ ﻞﻴﻐﺸﺗ زﺎﻬﺟ ضﺮﻌﻟا ﻪﺋﻮﺿو ﺮﻀﺧﻷا.
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ﻖﻘﺤﺗ ﻦﻣ ءﻮﺿ ﺔﻗﺎﻄﻟا ﻲﻓ ﺔﻬﺟ ﺮﺗﻮﻴﺒﻤﻜﻟا ﺔﻴﻣﺎﻣﻷا ﺔﻓﺮﻌﻤﻟ ﺎﻣ اذإ نﺎآ ﺾﻣﻮﻳ نﻮﻠﻟﺎﺑ ﺮﻤﺣﻷا .ءاﻮﺿﻷا ﺔﻀﻣاﻮﻟا ةرﺎﺒﻋ ﻦﻋ زﻮﻣر ءﺎﻄﺧأ
كﺪﻋﺎﺴﺗ ﻰﻠﻋ ﺺﻴﺨﺸﺗ ﺔﻠﻜﺸﻤﻟا .لﻮﺼﺤﻠﻟو ﻰﻠﻋ ﺪﻳﺰﻣ ﻦﻣ ،تﺎﻣﻮﻠﻌﻤﻟا ﻊﺟار ﻖﺤﻠﻤﻟا ،أ
ﻞﺋﺎﺳر مﻼﻋﻹا ﺄﻄﺨﻟﺎﺑ رﺎﺒﺘﺧﻼﻟ ﻲﺗاﺬﻟا ﺪﻨﻋ ءﺪﺑ
ﻞﻴﻐﺸﺘﻟا.
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ﺔﻳﻮﻘﺗ ةءﺎﺿإ ﺔﺷﺎﺸﻟا ﺎﻬﻨﻳﺎﺒﺗو ﺔﻄﺳاﻮﺑ ﺮﺻﺎﻨﻋ ﻢﻜﺤﺘﻟا زﺎﻬﺠﺑ ضﺮﻌﻟا اذإ ﺖﻧﺎآ ﺔﺷﺎﺸﻟا ﺔﺘﻓﺎﺧ.
ARWW تﺎﺤﻴﻤﻠﺗ ةﺪﻴﻔﻣ ٨