Troubleshooting Guide

Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and
solutions listed in the following table.
Table 2-6 Solving Audio Problems
Sound cuts in and out.
Cause Solution
Processor resources are being used by other open
applications.
Shut down all open processor-intensive applications.
Direct sound latency, common in many media player
applications.
In Windows XP:
1. From the Control Panel, select Sounds and Audio
Devices.
2. On the Audio tab, select a device from the Sound
Playback list.
3. Click the Advanced button and select the Performance
tab.
4. Set the Hardware acceleration slider to None and the
Sample rate conversion quality slider to Good and
retest the audio.
5. Set the Hardware acceleration slider to Full and the
Sample rate conversion quality slider to Best and
retest the audio.
Sound does not come out of the speaker.
Cause
Solution
Software volume control is turned down. Double-click the Speaker icon on the taskbar, then make sure
that Mute is not selected and use the volume slider to adjust
the volume.
Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Security >
Device Security > Audio.
The external speakers are not turned on. Turn on the external speakers.
The audio device may be connected to the wrong jack on the
rear of the computer.
Ensure that the device is connected to the correct jack on the
rear of the computer.
External speakers plugged into the wrong audio jack on a
recently installed sound card.
See the sound card documentation for proper speaker
connection.
Digital CD audio is not enabled. Enable digital CD audio:
1. From the Control Panel, select System.
2. On the Hardware tab, click the Device Manager button.
3. Right-click on the CD/DVD device and select
Properties.
4. On the Properties tab, make sure Enable digital CD
audio for this CD-ROM device is checked.
24 Chapter 2 Troubleshooting Without Diagnostics ENWW