HP ProBook 430 G1 Notebook PC Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 6 Display - Windows models ........................................................................................................ 6 Display - SLED models ...................................................................................
Drive handling ........................................................................................................ 31 Grounding guidelines ............................................................................................................. 32 Electrostatic discharge damage ................................................................................. 32 Packaging and transporting guidelines ....................................................... 33 Workstation guidelines ...................
BIOS management using system diagnostics ................................. 78 Using f10 setup to update the BIOS ............................................. 79 Determining the BIOS version ..................................................... 79 Downloading a BIOS update ...................................................... 80 BIOS Setup Menu ..................................................................................... 80 Main menu .................................................................
9 Backup and recovery in Windows 7 ............................................................................... 98 Creating recovery media with HP Recovery Disc Creator ............................................................ 99 Creating recovery media .......................................................................................... 99 Backing up your information ....................................................................................................
1 Product description Category Description Product Name HP ProBook 430 G1 Notebook PC Processors All processors soldered onto system board. Intel® Core™ i7-4500U, 1.80-GHz/3.0-GHz core turbo, 4-MB L3 cache/Intel HD Graphics 4400 Intel Core i5-4250U, 1.30-GHz/2.6-GHz core turbo, 3-MB L3 cache/Intel HD Graphics 5000 Intel Core i5-4200U, 1.60-GHz/2.6-GHz core turbo, 3-MB L3 cache/Intel HD Graphics 4400 Intel Core i3-4010U, 1.
Category Description Hard drives Supports 7-mm, 6.35-cm (2.
Category Description Supports “no WWAN” option Supports the following WWAN modules: ● HP lt4112 LTE/HSPA+ Gobi 4G Module ● HP hs3110 HSPA+ Mobile Broadband Module Integrated personal area network (PAN) options by way of WLAN/ Bluetooth® combo card: Bluetooth 4.0 only supported by combo card External media card Digital Media Reader Slot Ports Audio-in (stereo microphone) Audio-out (stereo headphone) RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (2) USB 2.
Category Description Windows 8 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 Windows 8 Professional 64-bit Windows 8 Multi-language (ML) 64-bit Windows 8 Emerging Markets (EM) 64-bit Windows 8 Chinese Markets (CH) 64-bit Novell™: SuSE Linux™ – SLED 11, 64-bit, SP2 (not available with WWAN) FreeDOS Windows 8 Professional 64-bit with Office 2010 Professional Restore Media: DRDVD/SRDVD: ● DRDVD Windows 7 ● DRDVD Windows 8 ● SRDVD SuSE Linux Enterprise (SLED) Service Pack 2,
Category Description WLAN module WWAN module, SIM Keyboard 5
2 External component identification Display - Windows models 6 Component Description (1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use.
Component Description (5) Records video and captures still photographs. Webcam For information on using the webcam, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. (6) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visible on the outside of the computer. *The antennas are not visible on the outside of the computer.
Display - SLED models Component Description (1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) Internal microphones (2) Record sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. (5) Internal display switch Turns off the display or initiates Suspend if the display is closed while the power is on.
Top TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Lights (select models only) Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state (Windows 8) or Suspend state (SLED). NOTE: The elapsed time between blinks is longer than on previous models. ● (2) Caps lock light On: Caps lock is on. (3) Microphone mute light Amber: Microphone is off. (4) Num lock light On: Num lock is on.
Buttons and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● (Windows 8) When the computer is in the Sleep state, press the button briefly to exit Sleep. ● (SLED) When the computer is in the Suspend state, press the button briefly to exit Suspend. ● (SLED) When the computer is on, press the button briefly to initiate Suspend.
Component (3) Description Wireless button (select models only) Turns the wireless feature on or off but does not establish a wireless connection. NOTE: (SLED) A wireless connection may be established if one has been previously configured. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select models only) Allows a fingerprint logon instead of a password logon.
Component (5) Description Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. (6) Windows applications key (Windows 8) Displays options for a selected object. (SLED) Displays a shortcut menu for items beneath the cursor. (7) num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Right Component (1) Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Bottom Component Description (1) Battery release latches (2) Releases the battery. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Service door Provides access to the wireless LAN (WLAN) module slot, the WWAN module slot, the SIM slot, and the memory module slots.
Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Warranty period (1). This number describes the duration (in years) of the warranty period for the computer. ● Model name (2). This is the product name affixed to the front of the computer. ● Serial number (s/n) (3). This is an alphanumeric identifier that is unique to each product. ● Part number/Product number (p/n) (4).
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
3 Illustrated parts catalog Computer major components Computer major components 19
Item Description (1) Display panel, 33.8-cm (13.3-inch) HD, anti-glare (2) Spare part number For use in models without WWAN 727758-001 For use in models with WWAN 731997-001 Keyboard (includes cable) 727765-xxx NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 26. (3) (4) Hard drive 500-GB, 5400-rpm 683802-001 500-GB, 7200-rpm 703267-001 128-GB solid-state drive 737584-001 120-GB solid-state drive (M.
Item Description Spare part number For use in models with Intel Core i3-4010U processors: ● Non-Windows 8 models 727769-001 ● Windows 8 Standard models 727769-501 ● Windows 8 Professional models 727769-601 (11) Heat sink (includes replacement thermal material) 727766-001 (12) Speaker assembly 727761-001 (13) Base enclosure (includes power connector bracket and latch) 727755-001 (14) Memory modules (PC3L-12800, 1600-MHz, DDR3) (15) (16) 8-GB 693374-001 4-GB 691740-001 2-GB 69173
Display components 22 Item Description Spare part number (1) Display bezel 731994-001 (2) Webcam module 721543-001 (3) Display Hinge Kit (includes left and right hinges) 731996-001 (4) Display rear cover (includes WLAN and WWAN antennas and transceivers) 731995-001 Chapter 3 Illustrated parts catalog
Cable Kit Item Description Spare part number Cable Kit 727757-001 (1) Display (LVDS) cable (2) Audio board cable (3) RJ-45 network cable (4) Power connector cable (DC-in) Cable Kit 23
Mass storage devices Description (1) (2) 24 Spare part number Hard drives 500-GB, 5400-rpm 683802-001 500-GB, 7200-rpm 703267-001 128-GB solid-state drive 737584-001 120-GB solid-state drive (M.
Miscellaneous parts Description Spare part number Plastics/Rubber Kit (includes card reader insert, display bezel screw covers, and bottom screw covers) 727762-001 Cases HP Essential Top Load Case 679921-001 Professional slim, top load case 703888-001 HP Business Top Load Case 718550-001 Mice Mouse, USB laser 674318-001 Mouse, USB, optical, travel 434594-001 Mouse, HP Comfort Grip wireless 691922-001 AC adapters 65-W AC adapter for use in India and the People’s Republic of China 693710-001
Sequential part number listing CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable 26 Spare part number CSR flag Description 434594-001 A Mouse, USB, optical, travel 490371-001 A Power cord for use in North America 490371-011 A Power for cord use in Australia 490371-021 A Power for cord use in Europe, the Middle East, and Africa 490371-031 A Power cord for use in the United Kingdom 490371-061 A Power cord for use in Italy 49037
Spare part number CSR flag Description 691740-001 A 4-GB memory module (PC3L-12800, 1600-MHz, DDR3) 691922-001 A Mouse, HP Comfort Grip wireless 693374-001 A 8-GB memory module (PC3L-12800, 1600-MHz, DDR3) 693710-001 A 65-W AC adapter for use in India and the People’s Republic of China) 696694-001 A 45-W AC adapter 703267-001 A 320-GB, 7200-rpm hard drive, 7 mm 703888-001 A Professional slim, top load case 704031-001 A HP lt4112 LTE/HSPA+ Gobi 4G Module 708459-001 A 4-cell, 44WH
28 Spare part number CSR flag Description 727765-071 B Keyboard for use in Spain 727765-081 B Keyboard for use in Denmark 727765-091 B Keyboard for use in Norway 727765-131 B Keyboard for use in Portugal 727765-141 B Keyboard for use in Turkey 727765-151 B Keyboard for use in Greece 727765-161 B Keyboard for use in Latin America 727765-171 B Keyboard for use in Saudi Arabia 727765-211 B Keyboard for use in Hungary 727765-251 B Keyboard for use in Russia 727765-261 B Keybo
Spare part number CSR flag Description 727769-001 N System board for use in models without Windows 8 and an Intel Core i3-4010U processor (includes replacement thermal material) 727769-501 N System board for use in models with Windows 8 Standard and an Intel Core i3-4010U processor (includes replacement thermal material) 727769-601 N System board for use in models with Windows 8 Professional and an Intel Core i3-4010U processor (includes replacement thermal material) 727770-001 N System board
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
Remove the battery: 1. Position the computer upside-down on a flat surface. 2. Slide the battery release latches (1) at the same time to release the battery. 3. Remove the battery (2) from the computer. Install the battery by inserting it into the battery bay until you hear a click.
Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 26. Description Spare part number Keyboard 727765-xx1 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. With the keyboard toward you, press down on the keyboard while sliding the keyboard toward the palm rest releasing it from the retention clips. 6. Lift the top of the keyboard at an angle, and then pull the keyboard up to remove it from the palm rest. NOTE: Only pull the keyboard up enough to release it from the computer and flip it over onto the palm rest. The keyboard is connected to the system board via a ribbon cable and a zero insertion force (ZIF) connector. 7.
8. Disconnect the keyboard cable by pulling the ribbon cable (2) out of the ZIF connector and then lift the keyboard (3) up and out of the computer. 9. Remove the keyboard. Reverse this procedure to install the keyboard.
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket and screws. Description Spare part number 500-GB, 5400-rpm hard drive 683802-001 500-GB, 7200-rpm hard drive 703267-001 128-GB solid-state drive 737584-001 120-GB solid-state drive (M.2) 731998-001 Hard Drive Hardware Kit (includes hard drive bracket and screws) 727763-001 Before disassembling the computer, follow these steps: 1. Shut down the computer.
2. Loosen and remove the 4 Phillips PM2.5×6.0 hard drive retaining plate screws. 3. Lift the top edge of the hard drive retaining plate (1) up, and then pull the retaining plate (2) up at an angle to remove it from the computer. 4. Pull the hard drive tab (1) toward the edge of the computer to disconnect the hard drive.
5. Lift the hard drive (2) up at an angle, and then pull the hard drive (3) out of the hard drive bay. 6. If you need to remove the hard drive cover from the hard drive, remove the 4 Phillips PM2.5×4.0 screws (1) that secure the cover to the hard drive, and the lift the hard drive from the cover (2). Reverse this procedure to reassemble and install the hard drive.
Service door Description Spare part number Service door 727756-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
SIM NOTE: This section applies only to computer models with WWAN capability. NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Memory modules Description Spare part number 2-GB memory module (PC3L-12800, 1600-MHz, DDR3) 691739-001 4-GB memory module (PC3L-12800, 1600-MHz, DDR3) 691740-001 8-GB memory module (PC3L-12800, 1600-MHz, DDR3) 693374-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
WWAN module CAUTION: The WWAN module and the WLAN module are not interchangeable. NOTE: M.2 SSD and WWAN devices share the same connector; therefore, you cannot install both devices at the same time. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer.
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. Figure 5-1 Removing the WWAN module NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. CAUTION: The WLAN module and the WWAN module are not interchangeable. Description Spare part number Realtek RTL8188EE 802.11bgn Wi-Fi Adapter 709848-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter 710418-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 717381-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.
4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 17 for details.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components: a. Service door (see Service door on page 43). b. Keyboard (see Keyboard on page 37) c. Hard drive (see Hard drive on page 40) Remove the top cover: 1. Position the computer upside-down with the front toward you. 2.
52 3. Remove the 10 Torx T8M2.5×5.0 screws that secure the top cover to the computer. 4. Disconnect the audio board cable from the system board. 5. Position the computer upright with the front toward you.
6. Remove the 7 Torx T8M2.5×5.0 screws that secure the top cover to the computer. 7.
8. Pry up on the top of the top cover (start near the hard drive) to disengage it from the computer, and then remove the top cover from the computer. Reverse this procedure to install the top cover. Use the following illustration to determine proper routing of top cover cables.
RTC battery Description Spare part number RTC battery 684248-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Fingerprint reader board NOTE: All fingerprint reader assembly spare part kits include cable, bracket, grommet, and screw) Description Spare part number Fingerprint reader board (includes cable, bracket, grommet, and screw) 727764-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
5. Remove the reader board and cable assembly from the top cover (5). Reverse this procedure to install the fingerprint reader board.
Audio board Description Spare part number Audio board 727759-001 Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Function board Description Spare part number Function board 727768-001 Before removing the function board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Power button board Description Spare part number Power button board (includes cable) 727760-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the side of board up at an angle (3), slide the board out from under the tab, and remove the board from the top cover (4). Reverse this procedure to install the power button board.
Speaker assembly Description Spare part number Speaker assembly 727761-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift up the right side of each speaker (3), and then pull the speakers toward the right (4) to remove the speaker tab out from under the holder in the enclosure to remove the speakers from the computer. Reverse this procedure to install the speaker assembly.
Display assembly All display assemblies include WLAN antenna transceivers and cables. WWAN models include 2 WWAN antenna transceivers and cables. Description Spare part number Display assembly for use in models without WWAN 727758-001 Display assembly for use in models with WWAN 731997-001 Before removing the display assembly, follow these steps: 1. Shut down the computer.
2. Remove the WLAN and WWAN antennas (1) from the routing path (2) on the bottom of the computer. 3. Pull the antennas through the hole that leads to the top of the computer. 4. Position the computer upright and open the computer as far as possible. 5. Disconnect the display cable (1) from the system board and remove the cable from the routing path in the base enclosure (2). 6.
8. Lift the bracket (2) up and out of the base enclosure. 9. Remove the 3 Phillips PM2.5×5.0 screws (1) that secure the display to the computer. 10. Lift the display assembly straight up and remove it (2). CAUTION: When reinstalling the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN and WWAN performance. 11.
13. Flex the top (4) of the bezel, the inside edges of the left and right sides (5), and then the bottom (6) of the bezel until it disengages from the display enclosure. 14. Remove the display bezel (7). The bezel is available using spare part number 731994-001. Screw covers are available in the Rubber/Plastics Kit, spare part number 727762-001. 15.
16. If you need to remove the display panel, remove the 6 Phillips PM1.5×3.0 screws (1) that secure the display panel to the display enclosure, and then rotate the top of the panel up to remove it (2). 17. If you need to remove the display panel/webcam cable, disconnect the cable by lifting the tape (1) that covers the connector, lifting the cable lock (2), and then disconnecting the cable from the panel (3). 18. Remove the display/webcam cable from the back of the display panel.
19. If it is necessary to replace the display hinges, remove the 6 Phillips PM2.5×3.0 screws (1) that secure the display hinges to the display enclosure, and then lift the hinges from the enclosure (2). Display hinges are available using spare part number 731996-001. The display rear cover kit, spare part number 731995-001, includes WLAN and WWAN antennas and transceivers. Reverse this procedure to reassemble and install the display assembly.
Power connector cable The power connector cable is included in the Cable Kit, spare part number 727757-001. Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: All system board spare part kits include replacement thermal material.
When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board: ● SIM card (see SIM on page 44) ● Memory module (see Memory modules on page 45) ● WLAN module (see WLAN/Bluetooth combo card on page 48) ● WWAN module (see WWAN module on page 46) Remove the system board: 72 1. Position the computer upright with the front toward you. 2.
4. Lift the right side of the system board up at an angle (2), and then lift the system board up and to the right to remove it (3). 5. If you need to remove the security bracket from the computer, remove the Phillips PM2.0×3.0 screw (1) that secures the brakcet to the base enclosure, and then lift the bracket straight up and off the computer (2). Reverse this procedure to install the system board.
Heat sink NOTE: The fan and heat sink are combined into one assembly. All fan/heat sink spare part kits contain replacement thermal material. Description Spare part number Heat sink 727766-001 Before removing the heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the heat sink off the system board (6). NOTE: Thoroughly clean thermal material from the surface of the system board (1) and heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. Reverse this procedure to install the heat sink. NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation.
7 Computer Setup (BIOS) and Advanced System Diagnostics Windows 7 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS The next sections describe different ways of updating the BIOS.
Using f10 setup to update the BIOS 1. Download the SoftPaq from the HP website. NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash drive). 2. Click Run, and then click Cancel at the Update/USB bootable dialog box. 3. Navigate to the folder located in c:\swsetup that corresponds to your SoftPaq number. 4. Locate the .bin file in the ROMpaq folder (for example, 68CDD.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Main menu Select To do this System information ● View and change the system time and date. ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS. Security menu Select To do this Administrator password Control access to Setup Utility. Power-on password Control access to your computer. Diagnostics menu Select To do this Primary Hard Disk Self Test Run a quick or comprehensive self-test on the hard drive.
● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately. ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery. You can view system information and error logs in the Advanced System Diagnostics window. To start Advanced System Diagnostics: 1.
Windows 8 – Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. From the Start screen, type e, and then click File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. 4.
4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.) 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu. You can view system information and error logs or select languages in the System Diagnostics window. To start System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
SLED – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed as follows: 1. Start Computer Setup. 2.
6. Go to the BIOS section and download the BIOS software package. 7. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
8 Specifications Computer specifications Metric U.S. Length 23.4 cm 9.19 in Width 32.6 cm 12.83 in Height 2.1 cm 0.83 in Weight (equipped with 1 SODIMM, SSD, WLAN module, 4cell battery, webcam) 1.5 kg 3.01 lbs Dimensions Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W Operating current 4.74 A or 3.
Metric U.S. Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 33.8-cm (13.3-in), HD display specifications Metric U.S. Active diagonal size 33.8-cm 13.3-in Resolution 1366x768 (HD) Active area 293.38x165.
Hard drive specifications 320-GB* 500-GB* Height 9.5 mm 9.5 mm Width 70 mm 70 mm Weight 92 g 101 g Interface type SATA Transfer rate 100 MB/sec Security ATA security Dimensions Seek times (typical read, including setting) Single track 1.
Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information. You can also add hardware or modify device configurations using Device Manager. NOTE: Windows 7 includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings.
9 Backup and recovery in Windows 7 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes corrupted. A system recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. ● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using.
CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition and the HP Recovery partition.
Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
10 Backup and recovery in Windows 8 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.
To start Refresh: 1. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Refresh your PC without affecting your files. 5. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.
4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 108 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3.
11 Backup and Recovery in SLED Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer.
NOTE: Before you back up your information, be sure you have designated a location to save the backup files. 4. Click Save and Backup to start the backup and to save the backup settings. To restore backup files: 1. Select Computer > More Applications > Tools > Backup Manager Restore. 2. Click Backup Source, and then select the location of the backup files. 3. Click Restore Destination, and then select the destination to restore the files. 4.
4. Press the down arrow to select Restore SLED HP-BNB preload image from the Linux boot menu, and then press enter. 5. Using the arrow keys, select Yes when prompted: Do you want to start the SystemRestore? 6. Follow the on-screen instructions. USB Recovery option (select models only) The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks.
4. Once the system has booted, the Boot Options menu should appear. 5. Using the arrow keys, select USB Disk On Key and press enter. NOTE: The description may vary from one USB key to another. Any entry other than Optical Disk Drive, Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key. 6. Once the USB Recovery Disk On Key has been selected, press enter. The USB Recovery Disk On Key will boot. 7.
12 Statement of Volatility The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more than one hard drive has an Automatic DriveLock password. g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning message. h. Select the File menu, then Save Changes and Exit. i. Reboot the system.
Non-volatile memory usage Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Real Time Clock (RTC) battery backed-up CMOS configuration memory (CMOS) 256 Bytes No Yes Stores system date and time and limited keyboard controller data. Using the F10 Setup utility or changing the Microsoft® Windows® date & time.
Non Volatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write protected? Intel Management Engine Firmware (present only in models ending in a ‘p’ or ‘w’ or with Intel Centrino Pro technology) 1.5 or 5MByte Yes Yes Stores Management Engine Code, Settings, Provisioning Data and iAMT third party data store.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter.
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
120 Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
14 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle. Display WARNING! The backlight contains mercury.
NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Perform the following steps to disassemble the display assembly: 122 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2.
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Position the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 17. Remove the backlight frame from the display panel.
18. Remove the backlight from the backlight frame. 19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter, spare part numbers 25, 27 AC adapter/battery light 15 advanced system diagnostics 81 antennas disconnecting 46, 48 audio board removal 58 spare part number 20, 27, 58 audio board cable, illustrated 23 audio, product description 2 audio-in (microphone) jack, identifying 15 audio-out (headphone) jack, identifying 15 B backup 109 Backup and Restore 100, 104 base enclosure, spare part number 21, 27 battery removal 35 spare part number 21, 27, 35 battery bay, identifying 16 battery release l
fn key, identifying 12 function board removal 59 spare part number 20, 28, 59 function keys, identifying 12 G graphics, product description grounding equipment and methods 34 1 H hard drive precautions 31 product description 2 removal 40 spare part numbers 20, 24, 40 specifications 96 Hard Drive Hardware Kit, spare part number 24, 27, 40 hard drive light 13 hard drive recovery 101, 105 HDMI port, identifying 14 headphone (audio-out) jack 15 heat sink removal 74 spare part number 21 hinge removal 68 spare
keyboard 3 memory module 1 microphone 2 mini 2 operating system 3 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1 R recovery 106, 109 recovery partition 101, 105 recycle computer 107 refresh 106 removal/replacement procedures 35, 50 remove everything and reinstall Windows 107 reset computer 107, 112 steps 107, 112 restoring the hard drive 101, 105 RJ-45 (network) jack, identifying 15 RJ-45 (network) lights, identifyin
