User Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. SD Logo is a trademark of its proprietor. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome .......................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ..................................................................................................................... 4 Top .....................
Using the TouchPad .......................................................................................................... 20 Turning the TouchPad off and on ...................................................................... 21 Using TouchPad Gestures ................................................................................ 21 One-finger slide ................................................................................ 21 Tapping ............................................................
Initiating and exiting Sleep ................................................................................ 36 Enabling and exiting user-initiated Hibernation ................................................. 36 Using the power meter and power settings ....................................................... 36 Setting password protection on wakeup ........................................................... 37 Using battery power .............................................................................
Improving hard drive performance ..................................................................................... 55 Using Disk Defragmenter .................................................................................. 55 Using Disk Cleanup ........................................................................................... 55 Using HP 3D DriveGuard ...................................................................................................
Updating programs and drivers .......................................................................................................... 71 Using SoftPaq Download Manager .................................................................................................... 72 11 Backup and recovery .................................................................................................................................. 73 Backing up your information ....................................................
Appendix B Troubleshooting .......................................................................................................................... 89 Troubleshooting resources ................................................................................................................. 89 Resolving issues ................................................................................................................................ 89 The computer is unable to start up ................................
1 Welcome After you set up and register the computer, it is important to take the following steps: ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows button on your keyboard. Pressing the Windows button again will return you to the previous screen.
Finding information The computer comes with several resources to help you perform various tasks. Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows® 8. HP Support Assistant ● Operating system information To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
Resources For information about Limited Warranty* Warranty information To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select Warranty and services. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box.
2 Getting to know your computer Top TouchPad Component 4 Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Lights (select models only) Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off. (2) Caps lock light On: Caps lock is on. (3) Microphone mute light Amber: Microphone is off. (4) Num lock light On: Num lock is on. (5) Wireless light (select models only) ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Buttons and fingerprint reader (select models only) Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows button again will return you to the previous screen.
Front Component (1) (2) 8 Description Hard drive light Media Card Reader Chapter 2 Getting to know your computer ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Reads data from and writes data to memory sticks and digital memory cards such as Secure Digital (SD).
Right Component (1) Description Audio-out (headphone) jack Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display Component Description (1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN). (3) Internal microphones (2) Record sound. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures still photographs.
Bottom Component Description (1) Battery release latches (2) Releases the battery. (2) Battery bay Holds the battery. (3) Vent Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Service door Provides access to the wireless LAN (WLAN) module slot, the WWAN module slot, the SIM slot, and the memory module slots.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously. Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: 1. From the Start screen, type n, and then select Settings. 2.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. 2. From the Windows desktop, tap and hold, or click the network status icon in the notification area, at the far right of the taskbar. 3. Select your WLAN from the list. 4. Click Connect.
in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer. For information about inserting and removing the SIM, see the Inserting and removing a SIM on page 17 section in this chapter. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. For additional information, see the HP website at http://www.
To remove a SIM, press in on the SIM, and then remove it from the slot. Using GPS (select models only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. For more information, see the HP GPS and Location software Help.
2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad. Review the Windows 8 Basics guide included with your computer. The guide provides information on common tasks using the TouchPad or the keyboard. Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad Gestures Your TouchPad allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. 1.
Tapping To make an on-screen selection, use the Tap function on the TouchPad. ● Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● 22 Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. Rotating (select models only) Rotating allows you to turn items such as photos. ● Anchor the forefinger of your left hand in the TouchPad zone.
NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may not be functional for all apps. 2-Finger click (select models only) 2-Finger click allows you to make menu selections for an object on the screen. ● Place two fingers on the TouchPad zone and press to open the options menu for the selected object. Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents.
Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe accesses the charms, which let you Search, Share, start apps, access Devices, or change Settings. ● Swipe your finger gently from the right edge to display the charms. Top-edge swipe The top-edge swipe allows you to open apps available from the start screen.
IMPORTANT: ● When an app is active, the top-edge gesture varies depending on the app. Swipe your finger gently from the top edge to display available apps. Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. ● 26 Swipe from the left edge of the TouchPad to switch between apps.
Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows button on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop. Pressing the Windows button again will return you to the previous screen.
Hot key combination fn+f3 Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. fn+f4 Switches the screen image among display devices connected to the system.
(1) Component Description fn key Turns the embedded numeric keypad on and off when pressed in combination with the num lk key. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer. (2) Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.
5 Multimedia Your computer may include the following: ● Integrated speaker(s) ● Integrated microphone(s) ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. Your computer may have an high-definition multimedia interface (HDMI) port, which allows you to connect a high-definition monitor or TV. Your computer has one or more of the following external video ports: ● VGA ● HDMI (High Definition Multimedia Interface) IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable.
To connect a video or audio device to the HDMI port: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the video device. 3. Press fn+f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and external device.
Intel Wireless Display (select models only) Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience wireless display, a wireless TV adapter (purchased separately) is required. DVDs that have output protection may not play on Intel Wireless Display. (However, DVDs that do not have output protect will play.) Blu-ray discs, which have output protection, will not play on Intel Wireless Display.
6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state. Initiating and exiting Sleep With the computer on, you can initiate Sleep in any of the following ways: ● Briefly press the power button. ● From the Start screen, point to the upper-right or lower-right corner of the screen. When the charms list opens, click Settings, click the Power icon, and then click Sleep. To exit Sleep, briefly press the power button.
Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1. From the Start screen, type power, select Settings, and then select Power Options. 2. In the left pane, click Require a password on wakeup. 3. Click Change Settings that are currently unavailable. 4. Click Require a password (recommended).
To run Battery Check: 1. Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly. 2. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.
Resolving a low battery level Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer. Inserting or removing the battery Inserting a battery To insert the battery: 1.
3. Remove the battery (3) from the computer. Conserving battery power ● From the Start screen, type power, select Settings, and then select Power Options. ● Select low power-use settings through Power Options. ● Turn off wireless and LAN connections and exit modem applications when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source. ● Stop, disable, or remove any external media cards that you are not using.
Replacing a user-replaceable battery (select models only) Battery Check notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: NOTE: The following instructions apply to computers with user-replaceable batteries. 1. Shut down the computer. 2. Remove the battery on the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4.
7 External cards and devices Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. Inserting a digital card CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. 1. Hold the card label-side up, with the connectors facing the computer. 2.
3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot. Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device.
NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer. Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device. CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following procedure to safely remove the USB device. 1.
8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Removing or replacing the keyboard CAUTION: To prevent information loss or an unresponsive system: Save your work and shut down the computer before removing the keyboard. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. Removing the keyboard Remove the keyboard to access the hard drive and other components. 1. Remove the battery (see Inserting or removing the battery on page 39).
7. Lift the top of the keyboard at an angle, and then pull the keyboard up to remove it from the palm rest. NOTE: Only pull the keyboard up enough to release it from the computer and flip it over onto the palm rest. The keyboard is connected to the system board via a ribbon cable and a zero insertion force (ZIF) connector. 48 8. Release the ZIF connector (1) by lifting the latch. 9.
Replacing the keyboard Replace the keyboard after accessing the hard drive and other components. To replace the keyboard: 1. Turn the computer right-side up on a flat surface with the front toward you. 2. Open the computer as far as possible. 3. Place the keyboard upside-down (1) on the palm rest with the top facing toward you 4. Insert the ribbon cable (2) into the ZIF connector and then close the ZIF connector latch (3) to secure the keyboard and ribbon cable to the system board. 5.
8. Slide the keyboard (3) toward the back of the computer until the keyboard locks into place. 9. Turn the computer upside down on a flat surface with the front toward you. 10. Insert and tighten the 2 keyboard screws. 11. Insert the battery (see Inserting or removing the battery on page 39).
Replacing or upgrading the hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system. Removing the hard drive To remove a hard drive: 1.
52 6. Lift the top edge of the hard drive retaining plate (1) up, and then pull the retaining plate (2) up at an angle to remove it from the computer. 7. Pull the hard drive tab (1) toward the edge of the computer to disconnect the hard drive. 8. Lift the hard drive (2) up at an angle, and then pull the hard drive (3) out of the hard drive bay.
Installing a hard drive To install the hard drive: 1. Angle the hard drive into the hard drive bay while inserting the alignment tabs (1) on the edge of the hard drive with the notches on the computer. 2. Lower the hard drive (2) at an angle into the hard drive bay. 3. Pull the hard drive tab (3) toward the center of the computer until the hard drive is seated. 4.
5. Lower the hard drive retaining plate (2) into the hard drive bay. 6. Insert and tighten the 4 hard drive retaining plate screws. 7. Replace the keyboard (see Removing or replacing the keyboard on page 47). 8. Insert the battery (see Inserting or removing the battery on page 39). 9. Connect AC power and external devices to the computer. 10. Turn on the computer.
Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE: It is not necessary to run Disk Defragmenter on solid-state drives. After you start Disk Defragmenter, it works without supervision.
NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected by HP 3D DriveGuard. Hard drives installed in optional docking devices or connected to USB ports are not protected by HP 3D DriveGuard. For more information, see the HP 3D DriveGuard software Help. Managing power with a parked hard drive If HP 3D DriveGuard has parked the drive, the computer will behave in the following ways: ● The computer will not shut down. ● The computer will not initiate Sleep.
9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled on the computer. ● BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Automatic DriveLock passwords are enabled in Computer Setup. ● Windows passwords are set only in the Windows operating system.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process.
4. When prompted, type your current password. 5. When prompted, type your new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1.
To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection: ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password. ● The owner of the user password should be the day-to-day user of the protected hard drive.
After 2 incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter. 4.
Using Computer Setup Automatic DriveLock In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive. NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features.
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Installing critical security updates CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. You can choose whether updates are installed automatically. To change the settings, from the Start screen, type c, and then select Control Panel. Select System and Security, select Windows Update, select Change settings, and then follow the on-screen instructions.
Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. NOTE: The security cable slot on your computer may look slightly different from the illustration in this section. Refer to Getting to know your computer on page 4 for the location of the security cable slot on your computer. 1. Loop the security cable around a secured object. 2. Insert the key (1) into the cable lock (2). 3.
10 Maintenance Removing or replacing the service door Removing the service door Remove the service door to access the memory module slot, wireless LAN (WLAN) module slot, WWAN module slot, SIM slot, and other components. 1. Remove the battery (see Inserting or removing the battery on page 39). 2. Turn the computer upside down on a flat surface with the front toward you. 3. Loosen the 2 service door screws (1). 4.
3. Align the edges of the service door with the pimple (2) on the bottom of the computer. 4. Insert the alignment tabs on the rear edge of the service door with the notches (3) on the computer. 5. Slide the service door (4) towards the battery bay until the service door snaps into place. 6. Tighten the 2 service door screws (5). 7. Insert the battery (see Inserting or removing the battery on page 39). Adding or replacing memory modules The computer has one memory module compartment.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that both memory modules are identical. NOTE: The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot. To add or replace a memory module: 1. Save your work and shut down the computer. 2. Disconnect AC power and external devices connected to the computer. 3. Remove the battery (see Inserting or removing the battery on page 39). 4.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 7. Replace the service door (see Removing or replacing the service door on page 67). 8. Insert the battery (see Inserting or removing the battery on page 39). 9. Connect AC power and external devices to the computer. 10. Turn on the computer.
CAUTION: Avoid the following cleaning products: Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer. Fibrous materials, such as paper towels, which can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches. Cleaning procedures Follow the procedures in this section to safely clean your computer.
Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then download and unpack them. SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database file containing computer model and SoftPaq information.
11 Backup and recovery To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
To use the Start screen: 1. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions.
12 Computer Setup (BIOS), MultiBoot, and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. From the Start screen, type e, and then click File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .
Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter. 4.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
● Memory test—This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately. ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ● BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process.
13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. ● E-mail support. ● Find support telephone numbers.
Labels NOTE: Your service label may look slightly different from the illustration in this section.
14 Specifications ● Input power ● Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.
A Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as digital cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
B Troubleshooting The following sections are included in this appendix: Troubleshooting resources ● Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For U.S. support, go to http://www.hp.
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ● The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level.
An external device is not working Follow these suggestions if an external device does not function as expected: ● Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case.
Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways: ◦ Playback may resume. – or – ◦ The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter, testing 42 AC adapter/battery light 9 administrator password 58 airport security devices 46 antivirus software 64 audio functions, checking 31 audio-in (microphone) jack, identifying 9 audio-out (headphone) jack, identifying 9 Automatic DriveLock password entering 63 removing 63 B Backup and Restore 73 battery conserving power 40 discharging 38 displaying remaining charge 38 disposing 40 low battery levels 38 replacing 41 storing 40 battery bay 86 battery bay, identifying 12 Battery Chec
high-definition devices, connecting 32, 34 hot keys adjusting volume 28 decrease screen brightness 28 decreasing speaker sound 28 description 27 increase screen brightness 28 increasing speaker sound 28 microphone mute 28 Sleep 28 switching screen image 28 using 27 HP 3D DriveGuard 55 HP Mobile Broadband, disabled 17 HP ProtectTools Security Manager 65 hubs 44 I input power 87 integrated webcam light, identifying 11 Intel Wireless Display 34 internal display switch 11 internal microphones, identifying 11 In
regulatory information regulatory label 86 wireless certification labels 86 remove everything and reinstall Windows 76 reset computer 76 steps 76 restoring the hard drive 75 RJ-45 (network) jack, identifying 9 RJ-45 (network) lights, identifying 9 rotating TouchPad gesture 23 S screen brightness keys 28 screen image, switching 28 scrolling TouchPad gesture 22 security cable slot, identifying 10 security, wireless 15 serial number 86 serial number, computer 86 service door 12 setting password protection on w
