HP Limited Warranty and Support Guide

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2 Use the Help and Support Center for help with hardware and software questions. Click Start, and
then click Help and Support. The Help and Support Center provides useful troubleshooting
information and includes the following:
• E-mail support.
• HP Real Time Chat with qualified support specialists.
• Support phone numbers.
3 If you think you have a hardware issue, before calling the Customer Care Center, run the
hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs,
PC Help & Tools, and then click Hardware Diagnostic Tools.
4 For help online, go to the HP Customer Care Center Web site at:
http://www.hp.com/support
5 If you have not solved the problem, first, call your computer retailer, or second, call the
HP Customer Care Center at:
Australia:
New Zealand:
HP: 1300 721 147 HP: 0 800 441 147
Compaq: 1300 888 423
Compaq: 0 800 113 694
Hours: Mon.–Fri. 10 a.m.–9 p.m., Hours: Mon.–Fri. 10 a.m.–9 p.m.,
Sat.–Sun. 10 a.m.–4 p.m. (local time) Sat.–Sun. 10 a.m.–4 p.m. (local time)
Hong Kong SAR: 2802 4098
Pakistan: Call your retailer.
Macau SAR: 0800-366
Philippines: (2) 867-3551
Hours: Mon.–Fri. 9 a.m.–6 p.m., Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m., Sat. 9 a.m.–1 p.m.
Sat. 8:30 a.m.–12:30 p.m.
India: Singapore: 6272 5300 (Toll Free)
1-800-114772 Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m., (Toll)
0124 2346992 Sat. 8:30 a.m.–12:30 p.m. (SMS Only)
9350623861
Sri Lanka: Call your retailer.
Hours: Mon.–Sat. 9 a.m.–9 p.m.
Thailand: (2) 353-9000
Hours are subject to change without notice. Hours: Mon.–Fri. 8:30 a.m.–5:30 p.m.,
Indonesia: (21) 350-3408
Sat. 8:30 a.m.–12:30 p.m. Hours: Mon.–Fri. 8 a.m.–5 p.m.
Vietnam: Call your retailer.
Malaysia: 1800 88 8588
Hours: Mon.–Fri. 8:30 a.m.–9:30 p.m., Sat. 8:30 a.m.–12:30 p.m.
To Our Valued Customer
Congratulations on your decision to purchase a desktop computer! During development, the computer
must pass extensive quality tests to meet the rigorous standards that have made us famous for quality
and reliability.