User's Manual

Connection
Question Answer
I cannot make or receive calls. How do I fix this? If you have problems making or receiving calls, please perform
the following checks:
●
Is the SIM card inserted correctly? For more information,
see
Step 1: Remove the battery cover and insert the SIM
card on page 7.
●
Is the reception of the network signal good? You might be
located within closed boundaries. If yes, move to an open
space or closer to a window. For more information, see
Check the connection and signal strength on page 18.
●
Is the network set up correctly? If necessary, try to select
your network manually. For more information, see
View
the available phone networks on page 35.
●
Have you activated the Fixed Dialing, Call
Forwarding, and Call Barring functions? If yes,
deactivate them temporarily.
●
Are you using two SIM cards, one with the Enable SIM
PIN function activated and the other with the Enable SIM
PIN function deactivated? If yes, deactivate the Enable
SIM PIN function temporarily. For more information,
see
Use the SIM PIN to protect information on your
HP iPAQ on page 24.
●
Is your HP iPAQ switched to the Flight mode? If yes, turn
it off. For more information, see
Use Wireless Manager
on page 67.
Why do my calls keep disconnecting? This could be a result of poor signal strength. If you have this
problem, please check the following:
●
Is the reception of the network signal good? You might be
located within closed boundaries. If yes, move to an open
space or closer to a window. For more information, see
Check the connection and signal strength on page 18.
●
Try to select your network manually. For more
information, see
View the available phone networks
on page 35.
●
Contact your service operator to make sure that the
network has been set correctly and that necessary
provisioning of services is available.
I am unable to hear calls clearly. How do I resolve this? Is the reception of the network signal good? You might be
located within closed boundaries. If yes, move to an open
space or closer to a window. For more information, see
Check
the connection and signal strength on page 18.
If you cannot hear the voices clearly, the volume might be set
to low. Increase the volume.
When I answer calls on my HP iPAQ, the caller cannot hear
my voice clearly. What could be the problem?
Is the reception of the network signal good? You might be
located within closed boundaries. If yes, move to an open
space or closer to a window. For more information, see
Check
the connection and signal strength on page 18.
During a call, if the caller cannot hear your voice clearly, make
sure you have turned off the in-call mute function.
110 Chapter 18 Frequently asked questions