User's Manual

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Table Of Contents

Contents
Welcome
- Your HP XXX
- What’s in the box?
  - Hardware
  - Print material
- Where can I learn more?
Basics
- Get to know your device
- Charge the battery
  - Maximizing battery life
- Set up your device
- Turn your device on/off
- Use gestures: Tap, swipe, drag, flick, pinch
- Update the HP webOS operating system
  - Respond to a system software notification
  - Manually check for system updates
Just Type
- Just Type overview
- Look up a contact
- Find information in an application on your device
- Search the web
- Create a new item such as a message, calendar event, or memo
- Open an application
  - Use application keywords
- Repeat a recent search
- Customize Just Type
Work with applications
- Open applications
- Resize panels/display or hide levels in an app
- Use the menus
  - Use the application menu
  - Use the system menu
- Enter and save information
- Close an application or application screen
- Delete an application
- Manage applications in Card view
- Customize the app display in the Launcher and Quick Launch
- Manage online accounts
  - Use the Accounts application to set up an online account
  - Use the Accounts application to edit or delete an online account
- View and work with notifications
- Create and work with favorites
Copy files and sync your personal data
- Copy files between your device and your computer
- Overview: Get your personal data onto your device
- Transfer data from an existing HP webOS Account
- Get data from an online account in the cloud
- Sync your desktop organizer and your device
  - Sync directly with your desktop organizer
  - Sync your desktop organizer to Google, and Google to your device
- Export data from a desktop organizer on your computer
Email, text, multimedia, and instant messaging
- Email
- Messaging: All messages in one application
- Messaging: Instant messaging
- Messaging: Text messaging
Photos, videos, and music
- Photos & Videos
- HP Movie Store
  - Install HP Movie Store
- YouTube
  - Watch a YouTube video
- Music
- Amazon MP3
Web
- Web
- Maps
- AT&T Navigator
- YPmobile
Contacts, Calendar, and other personal information
- Contacts
- Calendar
- Tasks
- Memos
- Facebook
  - Install Facebook
Documents and eBooks
- Quickoffice® mobile office software
- Adobe Reader
- Amazon Kindle
Phone & Video Calls
- How can I make and receive calls with my HP XXX?
- Connect your HP XXX to an HP webOS smartphone
  - Connect your device to a webOS smartphone in the Phone & Video Calls application
- Make calls
- Receive calls
- Listen to voicemail messages
- What can I do during a call?
- View your call history
- Work with favorites
- Save a phone number to Contacts
- Use a phone headset
  - Use a wired headset
  - Set up and use a Bluetooth® hands-free device
- Customize Phone & Video Calls settings
- Use SIM Toolkit
HP webOS App Catalog and Software Manager
- Browse applications in HP webOS App Catalog
- Download a free application
- Buy an application
  - Buy an application using your billing account or by entering a promo code
  - Buy an application directly from a promo code link
- Reinstall a deleted application
- Set up a billing account
- Set up a billing account
- Set billing account preferences
- Update or delete a billing account
- Manage applications with Software Manager
- Update a downloaded application from a notification
- Manually check for application updates
Preferences
- Backup
- Date & Time
- Device Info
- Exhibition
- Regional Settings
- Screen & Lock
- Sounds & Ringtones
Wireless connections
- Wi-Fi
- Print Manager
- VPN
- Location Services
- Bluetooth® wireless technology
- Touch to Share
Troubleshooting
- 5Ts: Ways to get your HP XXX working again
  - Introduction
  - T1. Throw all open applications off the top of the screen
  - T2. Turn your device completely off and on
  - T3.Trigger a restart
  - T4. Top off the battery
  - T5. Tether your device to your computer and reinstall webOS
- HP webOS Account
  - Creating your HP webOS Account: Is your device ready for setup?
  - Creating your HP webOS Account: Are you trying to use an account from another webOS device?
  - Creating your HP webOS Account: Are you having trouble creating a new account?
  - Creating your HP webOS Account: Unable to complete? Try this
  - Having trouble logging in to your HP webOS Account?
- Battery
  - The battery drains quickly
  - The battery doesn’t charge or doesn’t hold a charge
  - I need to replace the battery
- Screen and performance
  - The screen appears blank
  - An application is not responding to taps
  - Applications are running slowly
  - There are small icons at the top of the screen
- Synchronization
  - I don’t want to sync calendar or contact information with my online account—just email
  - I want to sync with Outlook or Palm Desktop by ACCESS software on my computer
  - I have an Exchange account at work, but my data is not being downloaded to my device
  - I entered the settings to sync with Exchange, but I can’t synchronize with my company’s Exchange server
  - A notification tells me that ActiveSync encountered a problem on the server
  - A notification tells me that there is not enough free memory to synchronize
  - A notification tells me that the server could not be reached
  - A notification tells me that ActiveSync encountered a problem with [item type] [item name]
- Data connections
  - I don’t know if I have a data connection
  - I can’t make a data connection over my wireless service provider’s network
  - I can’t make a data connection over the AT&T network
  - Signal strength is weak
  - I see five bars in the signal-strength icon, but I still can’t connect to the network
- Email
  - I have problems using my account
  - I have problems sending and receiving email
  - I have problems sending email (IMAP and POP accounts)
  - I can send but not receive email (IMAP accounts)
  - After I receive messages, older messages disappear from my Inbox
  - I have trouble sending or receiving attachments
- Messaging
  - I can’t send or receive text messages
  - I can’t send or receive multimedia messages
  - I can’t set up an instant messaging (IM) account
  - I can’t send or receive instant messages
- Wi-Fi
  - I can’t make a Wi-Fi connection from my home network
  - I can’t make a Wi-Fi connection from a public or corporate network
  - I am trying to connect my device to my Wi-Fi network and need to find the device’s MAC address
- Web
  - I can’t access a web page
  - An image or map is too small on my screen
  - A secure site refuses to permit a transaction
- Calendar and Contacts
  - I haven’t entered any contacts or calendar events on my device, but when I open those apps, I see entries
  - My personal and work contact and calendar information is getting merged into a single view—I’d rather keep them separate
  - Some of my contact information is missing
  - My contact data is in the wrong field
  - I have duplicate contacts
  - I started entering a contact’s name in Card view or the Launcher, but I’m not seeing the person in the results
  - I can’t synchronize Calendar events
  - Some of my calendar information is missing
  - My calendar data is in the wrong field
  - I have duplicate calendar events
  - Calendar notifications are not working
- Photos & Videos, and Music
  - I can’t upload my picture
  - I can’t send or upload my video
  - Videos have poor quality during playback
- Print Manager
  - I can’t print from my HP printer
- HP webOS App Catalog
  - I can’t find the app I want to download
  - I am having trouble purchasing an app
  - I’m having trouble downloading an application through HP webOS App Catalog
  - I’m having trouble installing an app from HP webOS App Catalog
  - I want to install an app on my device from a source other than HP webOS App Catalog
- Using your HP XXX with an HP webOS smartphone
  - The person on the other end of the line hears an echo
  - I hear my own voice echo
  - My voice is too quiet on the other end
  - My device doesn’t ring
  - My device doesn’t vibrate
  - I am working with a support agent and need to find my IMEI number
- Transferring information to and from your computer
  - I copied files from my computer, but I can’t see or play them on my device
  - When I open the folder representing my device on my computer, I see subfolders. Do I need to move my files into these folders?
  - I want to transfer files from my device to my computer, but the screen is cracked or doesn’t respond to taps, so I can’t access USB Drive mode
- Backing up and restoring data
  - I need to reset my device but don’t understand the difference among the erase options
  - How do I get my data back after a full or partial erase?
  - I want to do a full erase, but the screen is cracked or doesn’t respond to taps
  - My bookmarks were restored, but the thumbnail icon is not displaying
- System Updates
  - I dismissed a system update notification, and now I don’t know how to get the update on my device
  - My device froze while I was downloading or installing a system update
- Hands-free devices
  - I can’t make or receive calls using a Bluetooth® hands-free device
  - I lost the connection between my device and my Bluetooth headset
  - I hear static or interference when using my hands-free device
  - Some features of my hands-free device don’t work with my device
- Making room on your device
Terms
Online accounts available for webOS devices
Specifications
Important safety and legal information
Use Adobe search
- Search one instance at a time
- Display a list of all matching instances

214 Chapter 15 : Troubleshooting

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