User Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a Celeron® N28xx/N29xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select models only)
Table of contents 1 Starting right ...................................................................................................................................................... 1 Visit the HP Apps Store ........................................................................................................................ 1 Best practices ....................................................................................................................................... 1 More HP resources ......
Connecting video devices using an HDMI cable (select models only) .............................. 21 Setting up HDMI audio ...................................................................................... 22 Connecting digital display devices using a DisplayPort cable (select models only) .......... 23 Connecting Miracast-compatible wireless displays (select models only) .......................... 24 5 Navigating the screen ................................................................................
Using Disk Defragmenter ................................................................................................... 37 Using Disk Cleanup ........................................................................................................... 37 Updating programs and drivers .......................................................................................................... 37 Cleaning your computer ............................................................................................
What you need to know before you get started ................................................. 53 Using the HP Recovery partition (select models only) ...................................... 54 Using HP Recovery media to recover ............................................................... 54 Changing the computer boot order ................................................................... 55 Removing the HP Recovery partition (select models only) ............................... 55 12 Specifications ....
1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer and about where to find additional HP resources. Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the Start screen.
More HP resources To locate resources that provide product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features Help and Support ● A broad range of how-to information and troubleshooting tips Worldwide support ● Online chat with an HP technician To get support in your language, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.
Resource Contents From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Select My computer, and then select Warranty and services. ‒ or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. ‒ or – From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.
Identifying components Depending on the model, your computer may have some of the following components. To see which components are specific to your model, refer to the Setup Instructions poster provided in the computer box. Component Description AC adapter light ● On: The AC adapter is connected and the battery is charged. ● Off: The computer is using battery power. ‒ or – ● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
Component Description Audio-out (headphone)/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
Component Description Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. HP Triple Bass Reflex Subwoofer Provides superior bass sound.
Component Description ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options.
Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. ▲ From the Start screen, type help, and then select Help and Support.
Component Description NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. The number of vents varies depending on the computer model. It is normal for the internal fan to cycle on and off during routine operation. Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam: ▲ From the Start screen, type camera, and then select Camera from the list of applications.
Component Description NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app.
Icon Description Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Stops audio or video playback of a CD, a DVD, or a BD. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Mutes or restores speaker sound. Turns the wireless feature on or off.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the removable service door, or on the back of the display. ● Service label—Provides important information to identify your computer.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
NOTE: On some models, the wireless light is amber when all wireless devices are off. Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off all the wireless devices simultaneously. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: 1.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs.
2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer.
Sharing media and data across your home group network (select models only) Use sMedio 360 software (select models only) to share media and data between the devices on your home group network. Before you can use sMedio 360, all of your computers and mobile devices must be on the same home group network and media sharing must be enabled. NOTE: For details on how to enable media sharing on additional devices, refer to the device manufacturer's instructions. 1. To set up a home group network: ▲ 2.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones. Using a webcam (select models only) The computer has an integrated webcam that records video and captures photographs.
Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
Connecting video devices by using a VGA cable (select models only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2.
2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press f4 to alternate the computer screen image between 4 display states: ● PC screen only: View the screen image on the computer only. ● Duplicate: View the screen image simultaneously on both the computer and the external device. ● Extend: View the screen image extended across the computer and the external device. ● Second screen only: View the screen image on the external device only.
Connecting digital display devices using a DisplayPort cable (select models only) NOTE: To connect a digital display device to your computer, you need a DisplayPort (DP-DP) cable, purchased separately. The DisplayPort connects a digital display device such as a high-performance monitor or projector. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. 1. Connect one end of the DisplayPort cable to the DisplayPort on the computer. 2.
Connecting Miracast-compatible wireless displays (select models only) To discover and connect to Miracast-compatible wireless displays, follow the steps below. To open Miracast: ▲ Point to the upper-right or lower-right corner of the Start screen or the Windows desktop to display the charms, click Devices, click Project, and then follow the on-screen instructions. – or – On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen instructions.
5 Navigating the screen To quickly return to the Start screen, press the Windows key button on a keyboard or the Windows on a tablet. You can navigate the computer screen in the following ways: ● Touch gestures ● Keyboard and optional mouse (purchased separately) NOTE: An external USB mouse (purchased separately) can be connected to a USB ports on the computer.
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. Two-finger click Use the two-finger click gesture to open the menu for an object on the screen. NOTE: ● 26 The two-finger click performs the same function as right-clicking with the mouse.
Right-edge swipe Use the right-edge swipe to reveal the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the TouchPad to reveal the charms. Left-edge swipe Use the left-edge swipe to reveal your open apps so that you can access them quickly. ● Gently swipe your finger inward from the left edge of the TouchPad to switch between apps.
One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To drag, press and hold an object, and then drag the object to move it. Using a keyboard and optional mouse A keyboard and optional external mouse allow you to type, select items, scroll, and perform similar functions as you do touch gestures.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Initiating and exiting Sleep and Hibernation Windows has two power-saving states, Sleep and Hibernation. ● Sleep—The Sleep state is automatically initiated after a period of inactivity.
Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways: ● Close the display. ● From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the screen to reveal the charms. Click Settings, click the Power icon, and then click Sleep. You can exit Sleep in any of the following ways: ● Briefly press the power button. ● If the computer is closed, raise the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad.
3. Click Change Settings that are currently unavailable. 4. Click Require a password (recommended). NOTE: If you need to create a user account password or change your current user account password, click Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5. 5. Click Save changes. Using the power meter and power settings The power meter is located on the Windows desktop.
User-replaceable battery (select models only) WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.
HP Support Assistant provides the following tools and information about the battery: ● Battery Check ● Information about battery types, specifications, life cycles, and capacity Conserving battery power To conserve battery power and maximize battery life: ● Lower the brightness of the display. ● Select the Power saver setting in Power Options.
Disposing of a user-replaceable battery (select models only) WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app.
Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights do not turn on. To test the AC adapter: 1. Shut down the computer. 2. Connect the AC adapter to the computer, and then plug it into an AC outlet. 3. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly.
Right-click the Start button in the lower-left corner of the screen, select Shut down or sign out, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: 36 ● Press ctrl+alt+delete, click the Power icon, and then select Shut Down. ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power.
7 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
If you would like to update your programs and drivers, follow these instructions: 1. From the Start screen, type support, and then select the HP Support Assistant app. -orFrom the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions.
Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe. NOTE: debris. When cleaning the cover of the computer, use a circular motion to aid in removing dirt and Cleaning the TouchPad, keyboard, or mouse (select models only) WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.
◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.
8 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
Setting Setup Utility (BIOS) passwords Password Function Administrator password ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ● Must be entered each time you turn on or restart the computer. ● If you forget your power-on password, you cannot turn on or restart the computer.
From the Start screen, type simple, and then select HP SimplePass. 2. When the HP SimplePass welcome screen is revealed, click Get Started. 3. HP SimplePass prompts you to swipe your right index finger over the sensor. 4. Swipe your finger 3 times to finish the registration. If registration is successful, a green circle appears on the corresponding finger in the illustration. 5. Repeat steps 1 through 4 to register an additional fingerprint.
Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see Updating programs and drivers on page 37. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert.
3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place.
9 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS).
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Synchronizing a tablet and keyboard (select models only) When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized. If so, BIOS will start the synchronization. If the synchronization is interrupted, a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again.
10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI): 1.
Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product name, and then click Go. – or – Click Find Now to let HP automatically detect your product. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment.
11 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant. ▲ From the Start screen, type support, and then select the HP Support Assistant app.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash drive.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see Help and Support. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar.
● To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 51. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 55. 3. Follow the on-screen instructions.
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S.
13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter light, identifying 5 AC adapter, testing 35 accessory battery connector, identifying 5 action keys 11 identifying 5 airplane mode key 5, 12 antivirus software, using 43 audio-in (microphone), identifying 5 audio-out (headphone), identifying 5 audio-out (headphone)/audio-in (microphone) jack, identifying 6 B backing up software and information 44 backups 51 battery conserving power 33 discharging 33 disposing 34 factory-sealed 31 finding information 32 resolving low battery level 33 storin
installing critical security updates 44 optional security cable lock 44 integrated numeric keypad, identifying 7 internal display switch, identifying 7 internal microphones, identifying 7 Internet security software, using 43 J jacks audio-in (microphone) 5 audio-out (headphone) 5 audio-out (headphone)/audio-in (microphone) 6 network 8 RJ-45 (network) 8 K keyboard and mouse, using 28 keys action 5 airplane mode 5, 12 esc 6 fn 6 num lock 7 Windows 10 Windows applications 10 L labels Bluetooth 13 Microsoft Cer
serial number, computer 13 service door release latch 9 service door, identifying 8 service labels, locating 13 setting password protection on wakeup 30 Setup Utility (BIOS) passwords 42 sharing media 18 shipping the computer 39 shutdown 35 SIM slot, identifying 9 Sleep exiting 30 initiating 30 Sleep and Hibernation initiating 29 slots memory card reader 7 security cable 8 SIM 9 software Disk Cleanup 37 Disk Defragmenter 37 software updates, installing 44 speakers connecting 19 identifying 9 Starting right
