User's Manual
Table Of Contents
- Welcome
- Getting to know your computer
- Connecting to a network
- Navigating using the keyboard, touch gestures and pointing devices
- Multimedia
- Power management
- Shutting down the computer
- Setting power options
- Using power-saving states
- Using battery power
- Finding additional battery information
- Using Battery Check
- Displaying the remaining battery charge
- Maximizing battery discharge time
- Managing low battery levels
- Inserting or removing the battery
- Conserving battery power
- Storing a user-replaceable battery (select models only)
- Disposing of a user-replaceable battery (select models only)
- Replacing a user-replaceable battery (select models only)
- Using external AC power
- External cards and devices
- Drives
- Security
- Protecting the computer
- Using passwords
- Using antivirus software
- Using firewall software
- Installing critical security updates
- Using HP Client Security
- Installing an optional security cable
- Maintenance
- Backup and recovery
- Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
- Support
- Specifications
- Traveling with the computer
- Troubleshooting
- Troubleshooting resources
- Resolving issues
- The computer is unable to start up
- The computer screen is blank
- Software is functioning abnormally
- The computer is on but not responding
- The computer is unusually warm
- An external device is not working
- The wireless network connection is not working
- A disc does not play
- A movie is not visible on an external display
- The process of burning a disc does not begin, or it stops before completion
- Electrostatic discharge
- Index
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The playback window in the multimedia program may close. To return to playing the disc,
click the Play button in your multimedia program to restart the disc. In rare cases, you may
need to exit the program and then restart it.
A movie is not visible on an external display
1. If both the computer display and an external display are turned on, press fn+f4 one or more
times to switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. From the Windows desktop, right-click on a blank area of the computer desktop, and select
Screen resolution.
b. Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as
the secondary display.
The process of burning a disc does not begin, or it stops before completion
●
Be sure that all other programs are closed.
●
Turn off Sleep mode.
●
Be sure that you are using the right kind of disc for your drive.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
100 Appendix B Troubleshooting ENWW