User's Manual

Using f11 recovery tools .................................................................................................... 78
Using Windows operating system media (purchased separately) ..................................... 79
Using Windows Refresh or Windows Reset ...................................................................... 80
Using HP Software Setup .................................................................................................. 80
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........................................... 81
Using Computer Setup ....................................................................................................................... 81
Starting Computer Setup ................................................................................................... 81
Navigating and selecting in Computer Setup ..................................................................... 81
Restoring factory settings in Computer Setup ................................................................... 82
Updating the BIOS ............................................................................................................. 83
Determining the BIOS version ........................................................................... 83
Downloading a BIOS update ............................................................................. 83
Using MultiBoot .................................................................................................................................. 85
About the boot device order ............................................................................................... 85
Choosing MultiBoot preferences ........................................................................................ 85
Setting a new boot order in Computer Setup .................................................... 85
Dynamically choosing a boot device using the f9 prompt ................................. 86
Setting a MultiBoot Express prompt .................................................................. 86
Entering MultiBoot Express preferences ........................................................... 86
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 87
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 87
13 Support ......................................................................................................................................................... 89
Contacting support ............................................................................................................................. 89
Labels ................................................................................................................................................. 90
14 Specifications ................................................................................................................................................ 93
Input power ......................................................................................................................................... 94
Operating environment ....................................................................................................................... 95
Appendix A Traveling with the computer ........................................................................................................... 97
Appendix B Troubleshooting .............................................................................................................................. 99
Troubleshooting resources ................................................................................................................. 99
Resolving issues ................................................................................................................................ 99
The computer is unable to start up .................................................................................... 99
The computer screen is blank .......................................................................................... 100
Software is functioning abnormally .................................................................................. 100
The computer is on but not responding ........................................................................... 100
ENWW ix