hp HSTNN-W91C User Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Centrino are trademarks of Intel Corporation in the U.S. and other countries. AMD is a trademark of Advanced Micro Devices, Inc. SD Logo is a trademark of its proprietor. Java is a U.S. trademark of Sun Microsystems, Inc. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome .......................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ..................................................................................................................... 4 Top ....................
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 21 Using pointing devices ....................................................................................................................... 22 Setting pointing device preferences ................................................................................... 22 Using the TouchPad ....................................................................................................
Initiating and exiting Sleep ................................................................................ 37 Enabling and exiting user-initiated Hibernation ................................................. 38 Using the power meter and power settings ....................................................... 38 Setting password protection on wakeup ........................................................... 38 Using battery power .............................................................................
Using Disk Defragmenter .................................................................................. 53 Using Disk Cleanup ........................................................................................... 53 9 Security .......................................................................................................................................................... 54 Protecting the computer ...............................................................................................
Navigating and selecting in Computer Setup ..................................................................... 73 Restoring factory settings in Computer Setup ................................................................... 74 Updating the BIOS ............................................................................................................. 75 Determining the BIOS version ........................................................................... 75 Downloading a BIOS update ...............
x
1 Welcome After you set up and register the computer, it is important to take the following steps: ł Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen. ł Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet.
Finding information The computer comes with several resources to help you perform various tasks. Resources For information about Setup Instructions poster ł How to set up the computer ł Help to identify computer components Windows 8 Basics guide Overview of using and navigating with Windows® 8. Help and Support ł Operating system information To access Help and Support on the Start screen, select the HP Support Assistant app.
Resources For information about Limited Warranty* Warranty information To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select Warranty and services. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box.
2 Getting to know your computer Top TouchPad Component 4 Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on. (2) Mute light ł Amber: Computer sound is off. ł Off: Computer sound is on. ł Amber: Muted. ł Off: Microphone is on. ł White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ł Amber: All wireless devices are off. (3) (4) Microphone mute light Wireless light (5) Num lock light On: Num lock is on.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key. (3) Windows button Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows button again will return you to the previous screen.
Right Component Description (1) Power button Turns power on and off. (2) Power light ł On: The computer is on. ł Blinking: The computer is in the Sleep state. ł Off: The computer is off. (3) Orientation lock Locks screen orientation in either Landscape or Portrait mode. (4) Volume button Lowers the volume. (5) Volume button Raises the volume. (6) Speaker Produces sound.
Left Component (1) Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) 8 Speaker Chapter 2 Getting to know your computer Produces sound.
Rear Component Description (1) RJ-45 (network) jack Connects a network cable. (2) USB 3.0 ports (1) Connect optional USB 3.0 devices and provide enhanced USB power performance. NOTE: For details about different types of USB ports, see Using a USB device on page 45. (3) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Display Your computer is one of the next generation of HP products, and can serve as both a standard notebook and can swivel into a tablet configuration, allowing you to use its touchscreen capabilities with a large number of apps. The display rotates easily clockwise into tablet position, and counterclockwise back into notebook configuration.
CAUTION: To prevent damage to the display hinges, , when in notebook configuration, do not rotate the display counterclockwise, and do not force the rotating action. Component Description (1) Ambient light sensor Brightens or dims the display in response to ambient light. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) WWAN antennas (2)* Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
Bottom Component (1) Description Service cover Contains the hard drive, the wireless LAN module slot, the WWAN module slot (select models only), and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless devices are off. NOTE: On some models, the wireless light is amber when all wireless devices are off. Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off the wireless devices simultaneously.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ł A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ł A wireless router (2) (purchased separately) ł A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button.
You may need the HP Mobile Broadband Module serial number to activate mobile broadband service. The serial number is printed on a label inside the battery bay of your computer. Some mobile network operators require the use of a SIM. A SIM contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM that is preinstalled in the battery bay.
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. NOTE: This computer uses micro SIM cards, which are smaller than standard SIM cards. A standard SIM card will not fit into this slot. NOTE: See the image on the battery bay to determine which way the SIM card should be inserted into your computer. 8. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. 9. Reconnect external power. 10.
ł Audio devices (headset, speakers) ł Mouse Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help.
Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.
4 Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only). Review the Windows 8 Basics guide included with your computer. The guide provides information on common tasks using the TouchPad, touch screen, or the keyboard.
Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties: ł From the Start screen, type mouse, click Settings, and then select Mouse.
Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Using TouchPad Gestures Your TouchPad or touch screen (select models only) allows you to navigate the pointing device on the screen by using your fingers to control the pointer action. TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or a combination of the two. The TouchPad supports a variety of gestures.
Tapping To make an on-screen selection, use the Tap function on the TouchPad. ł Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ł 24 Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
Pinching/zooming Pinching and zooming allow you to zoom out or in on images or text. ł Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. ł Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. Rotating (select models only) Rotating allows you to turn items such as photos. ł Anchor the forefinger of your left hand in the TouchPad zone.
NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may not be functional for all apps. Edge swipes (select models only) Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe accesses the charms, which let you Search, Share, start apps, access Devices, or change Settings. ł Swipe your finger gently from the right edge to display the charms.
Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly. Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps. ł Swipe from the left edge of the TouchPad to switch between apps.
Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions . TIP: The Windows button on the keyboard allows you to quickly return to the Start screen from an open app or the Windows desktop. Pressing the Windows button again will return you to the previous screen.
To use a hot key: Ÿ Briefly press the fn key, and then briefly press the second key of the hot key combination. Hot key combination Description fn+esc Displays system information fn+f2 Displays the Power Options window. fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
Hot key combination fn+f11 Description Turns the keyboard backlight on and off. NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the keyboard backlight. fn+f12 Turns the wireless feature on or off. NOTE: This key does not establish a wireless connection. To establish a wireless connection, a wireless network must be set up. Using keypads The computer includes an embedded numeric keypad or an integrated numeric keypad.
Turning the embedded numeric keypad on and off Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.
5 Multimedia Your computer may include the following: ł Integrated speaker(s) ł Integrated microphone(s) ł Integrated webcam ł Preinstalled multimedia software ł Multimedia buttons or keys Using the media activity controls Depending on your computer model, you may have the following media activity controls that allow you to play, pause, fast forward, or rewind a media file: ł Media buttons ł Media hot keys (specific keys pressed in combination with the fn key) ł Media keys Audio On your HP
Adjusting the volume Depending on your computer model, you can adjust the volume using the following: ł Volume buttons ł Volume hot keys (specific keys pressed in combination with the fn key) ł Volume keys WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
Webcam (select models only) Some computers include an integrated webcam. With the preinstalled software, you can use the webcam to take a photo or record a video. You can preview and save the photo or video recording.
To connect a video or audio device to the DisplayPort: 1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer. 2. Connect the other end of the cable to the video device, and then see the device manufacturer’s instructions for additional information. NOTE: To remove the device cable, press down on connector release button to disconnect it on the computer.
6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to see both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card.
Enabling and exiting user-initiated Hibernation You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options: 1. From the Start screen, type power, select Settings, and then select Power Options. 2. In the left pane, click Choose what the power button does. 3. Click Change Settings that are currently unavailable. 4. In the When I press the power button area, select Hibernate. 5. Click Save changes. To exit Hibernation, briefly press the power button.
Using battery power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors.
Managing low battery levels The information in this section describes the alerts and system responses set at the factory. Some low-battery alerts and system responses can be changed using Power Options. Preferences set using Power Options do not affect lights. From the Start screen, type power, select Settings, and then select Power Options.
2. Insert the battery at a 45 degree angle (1) into the battery bay until it is seated. Pivot the battery downwards until it is seated (2). The battery release latch automatically locks the battery into place. To remove the battery: CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery. 1.
ł Stop, disable, or remove any external media cards that you are not using. ł Decrease screen brightness. ł Before you leave your work, initiate Sleep, or shut down the computer. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the user-replaceable battery and store it separately.
ł When running Disk Defragmenter ł When performing a backup or recovery When you connect the computer to external AC power, the following events occur: ł The battery begins to charge. ł If the computer is turned on, the power meter icon in the notification area changes appearance. When you disconnect external AC power, the following events occur: ł The computer switches to battery power. ł The display brightness is automatically decreased to save battery life.
7 External cards and devices Using Media Card Reader cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see the Getting to know your computer on page 4 section.
Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. 1. Save your information and close all programs associated with the digital card. 2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2).
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. Ÿ Connect the USB cable for the device to the USB port. NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the computer. 2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet. 3. Turn off the device. To disconnect an unpowered external device, turn off the device, and then disconnect it on the computer.
8 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: 48 ł Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Using hard drives CAUTION: To prevent information loss or an unresponsive system: Save your work and shut down the computer before adding or replacing a memory module or hard drive. If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system.
To remove the service door: 50 1. Remove the battery (see Inserting or removing the battery on page 40). 2. With the service bay towards you, remove the 3 captive screws at the center of the unit and the 2 screws at the edge of the unit (1). The 2 screws at the front of the unit have rubber covers which will need to be removed before the screws can be accessed. Then remove the 2 screws in the middle of the service cover (2). 3. Before progressing, you may need to remove the micro SD card enclosure.
Replacing the service door Replace the service door after accessing the memory module slot, hard drive, regulatory label, and other components. To replace the service door: 1. Set the service cover down in place(1), taking care to align it properly, and then slide it toward the battery bay until the service door snaps into place.(2). 2. With the service bay towards you, replace the micro SD enclosure if necessary.
Removing the hard drive To remove a hard drive: 1. Save your work and shut down the computer. 2. Disconnect AC power and external devices connected to the computer. 3. Turn the computer upside down on a flat surface. 4. Remove the battery and the battery cover. (Refer to Replacing a user-replaceable battery on page 42.) 5. Remove the service bay cover. (Refer to Removing or replacing the service door on page 49.) 6. Loosen the 1 hard drive screw.
5. Connect AC power and external devices to the computer. 6. Turn on the computer. Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE: It is not necessary to run Disk Defragmenter on solid-state drives. After you start Disk Defragmenter, it works without supervision.
9 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
Computer risk Security feature Unauthorized removal of the computer Security cable slot (used with an optional security cable) *Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. You can use either a pointing device (TouchPad or USB mouse) or the keyboard to navigate and make selections in Computer Setup. Using passwords A password is a group of characters that you choose to secure your computer information.
Password Function User password* Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password from the Start screen, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. TPM Embedded Security Device (select models only) Available/Hidden TPM Status (select models only) Embedded Security State (select models only) TPM Set to Factory Defaults (select models only) ł If the administrator password is set, you can select Available. ł If you select Hidden, the TPM device is not visible in the operating system.
5. When prompted, type the new password again to confirm. 6. To save your changes and exit Computer Setup, click the Save icon and then follow the onscreen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Changing a BIOS administrator password 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses.
Updates to the operating system and other software may have become available after the computer left the factory. To be sure that all available updates are installed on the computer, observe these guidelines: ł Run Windows Update as soon as possible after you set up your computer. ł Run Windows Update monthly thereafter.
10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 6. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 7. Replace the service door (see Removing or replacing the service door on page 49. 8. Insert the battery (see Replacing a user-replaceable battery on page 42. 9. Connect AC power and external devices to the computer. 10. Turn on the computer.
ł Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ł Static-free cloth wipes CAUTION: Avoid the following cleaning products: Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons, which can permanently damage the surface of the computer. Fibrous materials, such as paper towels, which can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available.
Using SoftPaq Download Manager HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for HP business computers without requiring the SoftPaq number. Using this tool, you can easily search for SoftPaqs, and then download and unpack them. SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published database file containing computer model and SoftPaq information.
11 Backup and recovery To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Note the following when backing up: ł Store personal files in the Documents library, and back it up regularly. ł Back up templates that are stored in their associated programs. ł Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
Using Windows 8 operating system media (purchased separately) To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
To use the Start screen: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions.
12 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ł To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ł To save your changes and exit Computer Setup menus: Click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. From the Start screen, type e, and then click File Explorer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
To start Advanced System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ł Chat online with an HP technician. NOTE: When support chat is not available in a particular language, it is available in English. 78 ł E-mail support. ł Find support telephone numbers.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ł Service label—Provides important information, including the following: Component (1) Product name (2) Serial number (s/n) (3) Part number/Product number (p/n) (4) Warranty period (5) Model description Have this information available when you contact support. The service label is affixed inside the battery bay.
14 Specifications ł Input power ł Operating environment Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz.
Operating environment Factor Metric U.S.
A Traveling with the computer For best results, follow these traveling and shipping tips: ł Prepare the computer for traveling or shipping: Ń Back up your information. Ń Remove all discs and all external media cards, such as digital cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. ł If you are traveling internationally, follow these suggestions: Ń Check the computer-related customs regulations for each country or region on your itinerary. Ń Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary.
B Troubleshooting Troubleshooting resources ł Access website links and additional information about the computer through Help and Support. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ł Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.
The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: ł The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level.
An external device is not working Follow these suggestions if an external device does not function as expected: ł Turn on the device according to the manufacturer's instructions. ł Be sure that all device connections are secure. ł Be sure that the device is receiving electrical power. ł Be sure that the device, especially if it is older, is compatible with the operating system. ł Be sure that the correct drivers are installed and updated.
C Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter 9 AC adapter, testing 43 administrator password 55 Advanced System Diagnostics 76 airport security devices 48 antivirus software 59 audio functions, checking 33 audio-in (microphone) jack, identifying 7 audio-out (headphone) jack, identifying 7 B Backup and Restore 68 battery conserving power 41 discharging 39 displaying remaining charge 39 disposing 42 low battery levels 40 replacing 42 storing 42 battery bay 79 battery cover release latch 12 battery cover, identifying 12 battery inform
H hard drive external 47 installing 52 removing 52 hard drive recovery 69 headphone (audio-out) jack 7 Hibernation exiting 38 initiating 38 hot keys adjusting volume 29 decrease screen brightness 29 decreasing speaker sound 29 description 28 increase screen brightness 29 increasing speaker sound 29 keyboard backlight 30 muting microphone 29 muting speaker sound 29 Sleep 29 switching screen image 29 using 29 wireless 30 hot keys, media 32 HP Client Security Manager 60 HP Mobile Broadband, disabled 17 hubs 45
recovery partition 69 recycle computer 71 refresh 71 regulatory information regulatory label 79 wireless certification labels 79 remove everything and reinstall Windows 71 reset computer 71 steps 71 restoring the hard drive 69 RJ-45 (network) jack, identifying 9 rotating TouchPad gesture 25 S screen brightness keys 29 screen image, switching 29 scrolling TouchPad gesture 24 security cable slot, identifying 9 security, wireless 15 serial number 79 serial number, computer 79 service door, removing or replacin
KS +6711 : & Regulatory, Safety and Environmental Notices User Guide
© Copyright 2008–2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. ENERGY STAR is a registered mark owned by the U.S. government. Java is a trademark of Sun Microsystems. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Table of contents 1 Regulatory notices .......................................................................................................................................... 1 Federal Communications Commission notice ...................................................................................... 2 Modifications ........................................................................................................................ 2 Cables .........................................................
U.S. modem declarations .................................................................................................. 13 Canada modem statements ............................................................................................... 15 Japan modem statements ................................................................................................. 15 New Zealand modem statements ...................................................................................... 15 Voice support ......
1 Regulatory notices This guide provides country- and region-specific non-wireless and wireless regulatory notices and compliance information for the computer product. Some of these notices may not apply to your product. One or more integrated wireless devices may be installed. In some environments, the use of wireless devices may be restricted. Such restrictions may apply on-board airplanes, in hospitals, near explosives, in hazardous locations, and so on.
CAUTION: Devices not for sale or use in the United States may not have an FCC ID. Federal Communications Commission notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Declaration of Conformity for products marked with the FCC logo (United States only) This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. If you have questions about the product that are not related to this declaration, write to Hewlett-Packard Company P. O.
Brazil notice Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. Este equipamento atende aos limites de Taxa de Absorção Específica referente à exposição a campos elétricos, magnéticos e eletromagnéticos de radiofreqüências adotados pela ANATEL.
For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth®, within power class below 10 mW. For EU non-harmonized telecommunications products (if applicable, a 4-digit notified body number is inserted between CE and ! (the exclamation mark). Please refer to the regulatory label provided on the product.
The exposure standard for mobile devices employs a unit of measurement known as the Specific Absorption Rate (SAR).* The SAR was obtained by testing the device at standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The actual SAR of the device while operating can be well below the maximum value, because the device operates at multiple power levels and uses only the power required to reach the network.
Bei mobiler Nutzung mit ungünstigen Lichtverhältnissen (z.B. direkte Sonneneinstrahlung) kann es zu Reflexionen und damit zu Einschränkungen der Lesbarkeit der dargestellten Zeichen kommen. Japan notices Wireless LAN 802.11b devices Wireless LAN 802.
Wireless LAN, Wireless WAN, and Bluetooth certification markings This product contains certified radio equipment. South Korea notice Mexico notice La operación de este equipo está sujeta a las siguientes dos condiciones: (1) este equipo puede que no cause interferencia y (2) este equipo debe aceptar cualquier interferencia, incluyendo interferencia que pueda ser causada por la operación no deseada. Singapore wireless notice Turn off any WWAN devices while you are onboard aircraft.
Thailand WWAN wireless notice This telecom equipment has complied with NTC regulations. Taiwan notices Wireless LAN 802.11a devices Wireless LAN 802.11b devices Airline travel notice Use of electronic equipment onboard commercial aircraft is at the discretion of the airline.
User-replaceable battery notices When a battery has reached the end of its useful life, do not dispose of the battery in general in household waste. Follow the local laws and regulations in your area for computer battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, refer to the HP Web site at http://www.hp.com/recycle.
Laser compliance WARNING! Use of controls or adjustments, or performance of procedures other than those specified in the laser product installation guide, may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation: Do not try to open the module enclosure. There are no user-serviceable components inside. Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified in the laser product installation guide.
U.S. modem statements This equipment complies with Part 68 of the FCC Rules and the requirements adopted by the ACTA. On the bottom of the computer or on the modem is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. Provide this information to the telephone company if you are requested to do so. Applicable certification jack USOC = RJ11C.
U.S.
14 Chapter 1 Regulatory notices
Canada modem statements This equipment meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number, REN, is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs of all devices does not exceed 5. The REN for this terminal equipment is 1.0.
c. Where automatic calls are made to different numbers, the equipment shall be set to go on-hook for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt. d. The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing (So set between 2 and 10). Voice support All persons using this device for recording telephone conversations shall comply with New Zealand law.
DC plug of external HP power supply NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. NOTE: The computer operating voltage and current can be found on the system regulatory label. Macrovision Corporation notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners.
2 Safety notices Heat-related safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Headset and earphone volume level notice WARNING! Listening to music at high volume levels and for extended durations can damage one’s hearing. To reduce the risk of hearing damage, lower the volume to a safe, comfortable level and reduce the amount of time listening at high levels. For your own safety, before using headsets or earphones, always reset the volume. Some headphones are louder than other headphones, even if the volume control setting is the same.
3 Environmental notices This chapter provides country- and region-specific environmental notices and compliance information. Some of these notices may not apply to your product. Electronic hardware and battery recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at http://www.hp.com/go/reach.
Toxic and Hazardous Substances and Elements Lead (Pb) Mercury (Hg) Cadmium (Cd) Hexavalent Chromium (Cr(VI)) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Floppy disk drive X O O O O O Hard disk drive X O O O O O Headphones X O O O O O I/O PCAs X O O O O O Keyboard X O O O O O Liquid crystal display (LCD) panel X O O O O O Media (CD/DVD/floppy) O O O O O O Memory X O O O O O Motherboard, processor, heat sinks X O O O
Japan material content declaration A Japanese regulatory requirement, defined by specification JIS C 0950, 2008, mandates that manufacturers provide material content declarations for certain categories of electronic products offered for sale after July 1, 2006. To view the JIS C 0950 material declaration for this product, see the HP Web site at http://www.hp.com/go/jisc0950.
Mexico Sustainable Energy Use Law This product has been labeled in compliance with the Mexico Sustainable Energy Use Law requiring disclosure of power consumption in the normal use (idle mode) and standby modes. Your product is one of many configurations in this model family; the idle mode power consumption of your specific configuration may vary from the information on the label.
Index A airline travel notice 9 G GS Notice 6 B battery notice 10, 18, 24 battery recycling 20 Brazil notice 4 H hardware device, identifying 1 headset and earphone volume level notice 19 C cable grounding notice 19 Canada modem statement 15 Canada notices 4 Canadian French notices 4 China Material Content Declarations 21 J Japan material content declaration 23 Japan modem statement 15 Japan notice 7 Japan power cord notice 16 D DC plug of external HP power supply notice 17 Declaration of Conformity
R recycling, electronic hardware and battery 20 S Singapore wireless notice South Korea notice 8 8 T Taiwan notice 9 Thailand WWAN wireless notice 9 travel notice 19 TV tuner, cable grounding notice 19 U U.S.
