HP 1:10Gb Ethernet BL-c Switch for c-Class BladeSystem Application Guide

Troubleshooting tools
193
Statistics and state information
The switch keeps track of a large number of statistics and many of these are error condition counters. The
statistics and state information can be very useful when troubleshooting a LAN or Real Server problem.
For more information about available statistics, see one of the following:
• "Viewing statistics" chapter of the HP 1:10Gb Ethernet BL-c Switch Browser-based Interface
Reference, or
• "Statistics Menu" chapter of the HP 1:10Gb Ethernet BL-c Switch for Command Reference
Customer support tools
The following diagnostics tools are not user-configurable and should be performed through HP technical
support.
• Offline Diagnostics—This tool is used for troubleshooting suspected switch hardware issues. These
tests verify that the selected hardware is performing within expected engineering specifications.
• Software Panics—If a fatal software condition is found during runtime, the switch will capture the
current hardware and software state information into a panic dump. This dump file can be analyzed
post-mortem to determine the cause of the problem.
• Stack Trace—If a fatal software condition occurs, the switch dumps stack trace data to the console. If
you have a console attached to the switch, capture the console dump, and forward it to HP technical
support.