HP 1:10Gb Ethernet BL-c Switch User Guide

Troubleshooting 47
Troubleshooting
Forgotten administrator user name and password
that was configured on the switch
Action:
Call HP technical support at 1-800-652-6672, or call a service representative to get a backdoor
password.
Health LED on the switch is not on
Action:
• The switch is not seated properly. Be sure that the switch is inserted completely and seated properly.
• The server blade enclosure is not powered up. Be sure that the server blade enclosure is powered up
and all the power connections are intact.
• There is a faulty LED. Check the console to see if the switch is booted.
• The switch fuse is blown. Send for repair.
Health LED on the switch stays amber for more than
30 seconds and switch does not boot
Action:
The Standby Mode Timeout function is malfunctioning. Force the switch to reboot by pressing the Reset
button.
No link LED appears, even after plugging the
Category 5 cable in the RJ-45 connector of the
external port
Action:
• The cable is not properly plugged in. Check the cable at both ends to ensure that it is plugged in
and seated properly.
• The cable or connector heads are faulty. Replace the cable with another tested cable.
• The RJ-45 connector on the switch or LED is faulty.