HP 10Gb Ethernet BL-c Switch User Guide

Troubleshooting 48
Troubleshooting
Forgotten administrator user name and password
that was configured on the switch
Action:
Call HP technical support at 1-800-652-6672, or call a service representative to get a backdoor
password.
Health LED on the switch is not on
Action:
• The switch is not seated properly. Be sure that the switch is inserted completely and seated properly.
• The server blade enclosure is not powered up. Be sure that the server blade enclosure is powered up
and all the power connections are intact.
• There is a faulty LED. Check the console to see if the switch is booted.
• The switch fuse is blown. Send for repair.
Health LED on the switch stays amber for more than
30 seconds and switch does not boot
Action:
The Standby Mode Timeout function is malfunctioning. Force the switch to reboot by pressing the Reset
button.
Cannot access the switch serial console interface
using null modem connection from a PC Terminal
Emulation Program
Action:
• The null modem cable is faulty. Be sure the null modem cable, provided by HP with this hardware,
was used.
• The connection settings do not match the switch serial settings. Be sure that the PC Terminal
Emulation session settings match the switch serial settings.