Medical Archive Solutions User Guide

173
HP Medical Archive
Troubleshooting Alarms
AMQS Audit Message Queue Size; a count of
audit messages waiting in the queue to be
committed to the database.
Alarms are based on the queue being over
a specified threshold. During heavy loads
the queue can go over 10,000 or even
50,000, but at that level it should be
closely monitored.
Check the load on the system—if
there have been a significant
number of transactions this may
be normal and will resolve itself
over time.
If the alarm persists, view a chart
of the queue size. If the number
continues increasing without ever
decreasing, contact HP technical
support.
AUMA AMS Device Status; indicates the general
status of the AMS service:
• 0=No errors
• 1 = DB Connectivity Error
If the service indicates “DB Con-
nectivity Error”, restart the server.
If this does not clear the problem,
contact HP technical support.
AUME AMS Device State; whether the device is:
• 0 = Offline
• 1=Standby
• 2=Online
If the device goes into “Standby”,
continue monitoring and if the
problem persists, contact HP tech-
nical support.
If the device goes into “Offline”
and there are no known server
hardware issues (server
unplugged) or a scheduled
downtime for the device, contact
HP technical support.
CAID Count of Available Ingest Destinations;
nodes that accept connections for ingest-
ing content.
Normally there is more than one in a grid.
When there is only one, a warning is set;
having none is a major alarm condition.
This alarms clear when underly-
ing issues of available LDR
services are corrected. Ensure the
DICOM (for CAID/CAQD) and
HTTP (for CAIH/CAQH) compo-
nents of LDRs are online and
running normally.
CAIH
CAQD Count of Available Q/R Destinations;
nodes accepting connections for content
query and retrieve operations.
Normally there is more than one in a grid.
When there is only one, a warning is set;
having none is a major alarm condition.
CAQH
Attr.
Code
Description Recommended Action