HP 1405 Switches Installation and Getting Started Guide (J9791A, J9792A, J9793A, J9794A)

3-6

Troubleshooting

HP Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support

24 hours a day, seven days a week through the use of a number of automated

electronic services. The HP Web site, www.hp.com/networking/support also

provides up-to-date support information.

Additionally, your HP-authorized network reseller can provide you with

assistance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support

process most efficient, you first should retrieve the following information:

Information Item Information Location

• Product identification On the switch

• Copy of your network topology map, including

network addresses assigned to the relevant devices

Your network records