HP Networking Quality Statement (January 2012)

Revision 1.0
Continuous Improvement
We continue to improve product quality. At every step—from design and development through
production and testing and on into the workplace—we’re alert for any opportunity to improve quality
and everything we learn goes into making the next generation of HP Networking products all it can
be.
Our customers are a vital resource. The best information about the quality of the user experience is
obtained through customer feedback. We look carefully at customer surveys and service calls, focus
groups and field research, sales meetings and so much more—gathering critical feedback that
influences our designs, inspires new features, and improves the overall quality of our products and
services.
We never stop. We never stop communicating and listening to our customers. We never stop testing
our products, raising our standards, designing new features, developing new technologies, and
looking for better materials and suppliers. We never stop perfecting our networking products and
working to deliver a Total Customer Experience that’s second to none, with an industry-leading
warranty, a low cost of ownership, and a satisfied relationship with HP Networking.
HP Quality Improvement Cycle
Design
Testing
Deployment Support
Feedback