3Com Switch 5 and Switch 8 Support and Safety Information

OBTAINING SUPPORT FOR YOUR PRODUCT
3Com offers product registration, case management, and repair
services through eSupport.3com. You must have a user name and
password to access these services, which are described in this
appendix.
Register Your Product to Gain Service Benefits
To take advantage of warranty and other service benefits, you must
first register your product at: http://eSupport.3com.com/.
3Com eSupport services are based on accounts that are created or that
you are authorized to access.
Solve Problems Online
3Com offers the following support tool:
• 3Com Knowledgebase — Helps you to troubleshoot 3Com
products. This query-based interactive tool is located at:
http://knowledgebase.3com.com. It contains thousands of
technical solutions written by 3Com support engineers.
Purchase Extended Warranty and Professional Services
To enhance response times or extend your warranty benefits, you can
purchase value-added services such as 24x7 telephone technical
support, software upgrades, onsite assistance, or advanced hardware
replacement.
Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and implemen-
tation services are offered to fill resource gaps and ensure the success
of your networking projects. For more information on 3Com Extended
Warranty and Professional Services, see: http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product
and support information. See the table of access numbers later in this
appendix.
Access Software Downloads
You are entitled to bug fix / maintenance releases for the version of
software that you initially purchased with your 3Com product. To
obtain access to this software, you need to register your product and
then use the Serial Number as your login. Restricted Software is
available at: http://eSupport.3com.com/
To obtain software releases that follow the software version that you
originally purchased, 3Com recommends that you buy an Express or
Guardian contract, a Software Upgrades contract, or an equivalent
support contract from 3Com or your reseller. Support contracts that
include software upgrades cover feature enhancements, incremental
functionality, and bug fixes, but they do not include software that is
released by 3Com as a separately ordered product. Separately orderable
software releases and licenses are listed in the 3Com Price List and are
available for purchase from your 3Com reseller.
Contact Us
3Com offers telephone, internet, and e-mail access to technical support
and repair services. To access these services for your region, use the
appropriate telephone number, URL, or e-mail address from the table in
the next section.
Telephone Technical Support and Repair
To obtain telephone support as part of your warranty and other service
benefits, you must first register your product at:
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following
information ready:
• Product model name, part number, and serial number
• A list of system hardware and software, including revision level
• Diagnostic error messages
• Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a
return materials authorization number (RMA). Products sent to 3Com
without authorization numbers clearly marked on the outside of the
package will be returned to the sender unopened, at the sender’s
expense. If your product is registered and under warranty, you can
obtain an RMA number online at http://eSupport.3com.com/.
First-time users must apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current
directory of 3Com resources by region at:
http://csoweb4.3com.com/contactus/
Country Telephone Number
Asia, Pacific Rim — Telephone Technical Support and Repair
Australia 1800 075 316
Hong Kong 2907 0456
India 000 800 440 1193
Indonesia 001 803 852 9825
Japan 03 3507 5984
Malaysia 1800 812 612
New Zealand 0800 450 454
Philippines 1800 144 10220 or
029003078
P.R. of China 800 810 0504
Singapore 800 616 1463
South Korea 080 698 0880
Taiwan 00801 444 318
Thailand 001 800 441 2152
Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing
800 763 6780
Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing
800 763 6780
Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing
800 763 6780
You can also obtain non-urgent support in this region at this email address
[e-mail]
Or request a return material authorization number (RMA) by FAX using this
number: [phone], or send an email at this email address:
[e-mail]
Country Telephone Number
Europe, Middle East, and Africa — Telephone Technical Support and
Repair
From anywhere in these regions not listed below, call: [phone]
From the following countries, call the appropriate number:
Austria 0800 297 468
Belgium 0800 71429
Denmark 800 17309
Finland 0800 113153
France 0800 917959
Germany 0800 182 1502
Hungary 06800 12813
Ireland 1 800 553 117
Israel 180 945 3794
Italy 800 879489
Luxembourg 800 23625
Netherlands 0800 0227788
Norway 800 11376
Poland 00800 4411 357
Portugal 800 831416
South Africa 0800 995 014
Spain 900 938 919
Sweden 020 795 482
Switzerland 0800 553 072
U.K. 0800 096 3266
You can also obtain support in this region using this URL:
http://emea.3com.com/support/email.html
You can also obtain non-urgent support in this region at these email
addresses:
Technical support and general requests: [e-mail]
Return material authorization: [e-mail]
Contract requests: [e-mail]
Country Telephone Number
Latin America — Telephone Technical Support and Repair
Antigua 1 800 988 2112
Argentina 0 810 444 3COM
Aruba 1 800 998 2112
Bahamas 1 800 998 2112
Barbados 1 800 998 2112
Belize 52 5 201 0010
Bermuda 1 800 998 2112
Bonaire 1 800 998 2112
Brazil 0800 13 3COM
Cayman 1 800 998 2112
Chile AT&T [phone]
Colombia AT&T [phone]
Costa Rica AT&T [phone]
Curacao 1 800 998 2112
Ecuador AT&T [phone]
Dominican Republic AT&T [phone]
Guatemala AT&T [phone]
Haiti 57 1 657 0888
Honduras AT&T [phone]
Jamaica 1 800 998 2112
Martinique 571 657 0888
Mexico 01 800 849CARE
Nicaragua AT&T [phone]
Panama AT&T [phone]
Paraguay 54 11 4894 1888
Peru AT&T [phone]
Puerto Rico 1 800 998 2112
Salvador AT&T [phone]
Trinidad and Tobago 1 800 998 2112
Uruguay AT&T [phone]
Venezuela AT&T [phone]
Virgin Islands 57 1 657 0888
You can also obtain support in this region in the following ways:
Spanish speakers, enter the URL:
http://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL:
http://lat.3com.com/br/support/form.html
English speakers in Latin America should send e-mail to:
[e-mail]
Country Telephone Number
US and Canada — Telephone Technical Support and Repair
All locations:
Network Jacks; Wired or 1 847-262-0070
All other 3Com products: 1 800 876 3266