Data Center Fabric Manager Professional Plus User Manual - Supporting DCFM 10.3.x (53-1001356-01, October 2009)

DCFM Professional Plus User Manual 565

53-1001356-01

Fabric tracking troubleshooting

The following section states a possible issue and the recommended solution for fabric tracking

errors.

Supportsave troubleshooting

The following section states a possible issue and the recommended solution for supportsave

errors.

TABLE 52 Fabric tracking issues

Problem Resolution

If a switch is replaced by another

switch having the same IP address

but a different node WWN while fabric

tracking is on, the Management

application does not update the

Product List, Connectivity Map or

switch properties with the new node

WWN.

Choose from one of the following options:

• Turn fabric tracking off while the switch is replaced. This causes the

old switch to be removed and the new switch added.

• After the switch is replaced, remove and re-add the fabric in the

Discover Setup dialog box.

TABLE 53 Supportsave issues

Problem Resolution

Cannot capture support save

information.

Capture support show by running the batch file from the

<Install_Home>/bin/supportshow.bat from Windows and UNIX systems.

1 Open <Install_Home>\bin\supportsave.bat.

2Edit file supportsave dbuser dbpasswd [tareget-dir]

[pause-option].