HP 3PAR SmartStart 1.1 User's Guide (QL226-96476, December 2012)

1. Collect the SmartStart log files.
2. Collect the Service Processor log files.
3. Contact HP support and request support for your StoreServ 7000 Storage product.
Collecting SmartStart Log Files
To collect the SmartStart log files for HP support, zip all the files in this folder:
C:\Users\<username>\SmartStart\log
NOTE: You can continue to access the SmartStart log files in the Users folder after you have
removed SmartStart from your system.
Collecting Service Processor Log Files
To collect the Service Processor log files for HP support:
1. Connect to Service Processor Onsite Customer Care (SPOCC). To do so, enter the SP IP address
in a browser.
2. From the navigation pane, click Files.
3. Click the folder icons for files > syslog > apilogs.
4. In the Action column, click Download for each log file:
Service Processor setup logSPSETLOG.log
HP 3PAR StoreServ Storage system setup logARSETLOG.system_serial_number.log
General errorserrorLog.log
5. Zip the downloaded log files.
Contacting HP Support about System Setup
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP about accessing the Service Processor Setup wizard or the Storage System
Setup wizard, collect the following information:
• SmartStart log files
• Service Processor log files
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
When you contact HP, specify that you are requesting support for your StoreServ 7000 Storage
product.
Troubleshooting System Setup 15