HP 3PAR Service Processor User Guide (QR482-96639)

5 StoreServ Product Maintenance..................................................................25
6 Local Notification Service..........................................................................27
Setting Up Local Notification....................................................................................................27
Enabling Local Notification Access.......................................................................................27
Configuring Local Notification Settings During Initial Setup......................................................27
Using Notification Maintenance Utilities....................................................................................28
Configuring Mailhost..............................................................................................................28
Editing the Sites Table.............................................................................................................29
Adding a Site....................................................................................................................29
Editing the Product Table.....................................................................................................29
Adding an Entry to the Product Table...............................................................................29
Editing the Product Table Entries......................................................................................29
Deleting a Product.........................................................................................................30
Predefining Symptoms........................................................................................................30
Adding a Predefined Symptom........................................................................................30
Editing Predefined Symptoms..........................................................................................31
Deleting a Predefined Symptom.......................................................................................31
Editing Default Shifts and Exceptions.........................................................................................31
Using the Global Default Shift Pattern...................................................................................31
Using Prime Shift Patterns....................................................................................................32
Using Prime Shift Exceptions................................................................................................32
Using Default Prime Shift Exceptions................................................................................32
Adding a Prime Shift Exception.......................................................................................32
Editing Default Shift Exceptions.......................................................................................32
Deleting a Prime Shift Exception......................................................................................33
Enabling and Disabling RAP Forwarding...................................................................................33
Managing Notification Records and User Profiles.......................................................................33
Managing User Profiles...........................................................................................................33
Adding a User Profile.........................................................................................................33
Managing Local Notification Records........................................................................................34
Adding a Notification Record..............................................................................................34
Editing a Notification Record...............................................................................................35
Deleting a Notification Record.............................................................................................35
Disabling Local Notification Access...........................................................................................35
7 HP 3PAR Communication Settings...............................................................37
Using Customer Controlled Access............................................................................................37
Selecting the CCA Setting...................................................................................................37
Changing the CCA Setting..................................................................................................38
Using the File Transfer Monitor.................................................................................................39
8 Virtual Service Processor...........................................................................40
Deploying the Virtual SP..........................................................................................................40
Deploying the Virtual SP by Using VMware...........................................................................40
Importing the Virtual SP into Hyper-V....................................................................................41
Using Snapshots.....................................................................................................................41
Taking a Snapshot of the Virtual SP by Using the vSphere Client..............................................41
Taking a Snapshot of the Virtual SP by Using Hyper-V.............................................................41
Using a Snapshot to Restore the Virtual SP in vSphere Client....................................................42
Using a Snapshot to Restore the Virtual SP in Hyper-V.............................................................42
9 Troubleshooting........................................................................................43
Overview of Troubleshooting Guidelines and Tools.....................................................................43
Troubleshooting Guidelines.................................................................................................43
Troubleshooting Tools.........................................................................................................43
Audit and Logging Information........................................................................................43
4 Contents