HP 3PAR Service Processor Troubleshooting Guide Abstract This guide provides information for troubleshooting an HP 3PAR Service Processor.
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Contents 1 Introduction...............................................................................................4 Supported Service Processors.....................................................................................................4 2 Guidelines for Troubleshooting the Service Processor.......................................5 Troubleshooting Guidelines........................................................................................................5 Troubleshooting Tools............
1 Introduction This guide provides information for troubleshooting an HP 3PAR Service Processor (SP). Supported Service Processors The following table lists supported SPs.
2 Guidelines for Troubleshooting the Service Processor This chapter provides troubleshooting guidelines and explains how to use this document for troubleshooting Service Processor (SP) issues. Troubleshooting Guidelines General troubleshooting guidelines are as follows: • Identify the problem or problems. • Assess the situation. • Determine how the criticality of the problem. If more than one problem exists, determine which problem is the most significant in terms of impact.
SPLOR A SPLOR gathers files to help diagnose SP issues. You run a SPLOR from SPOCC. Running a SPLOR from SPOCC 1. 2. 3. 4. Log in to SPOCC as user 3parcust. Enter the IP address of the SP in a web browser, and then press ENTER. Click Support on the left-side of the screen. Under Service Processor, click Launch SPLOR. To view the SPLOR results, click View SPLOR Contents. Using a SPLOR A SPLOR provides the information for troubleshooting an SP.
Table 2 SPLOR file names and description (continued) File name Description netstat_ifconfig Network status information for connections, protocol, ports, and sockets network_routes Network route information platform SP hardware configuration information ps Process status information rmsgq Process message queue file listings rpms Software package manager list sp_tmp_installWork_filelst Internal files used during upgrades and installations sp_user_activity SP user activity log file sp_var_ins
3 Troubleshooting Service Processor Issues This chapter provides instructions for troubleshooting general problems that may occur with a Service Processor (SP). Troubleshooting IP Address Problems Duplicate IP Address If the wizard cannot configure the permanent IP address you entered because it is already in use: 1. Click Stop to stop the Apply Settings process and return to the Service Processor Setup wizard. 2. Click the Prev button until you reach Step 2: SP Networking. 3.
4 Support and Other Resources Contacting HP For worldwide technical support information, see the HP support website: http://www.hp.
For information about: See: Configuring the Secure Service Custodian server in order to monitor and control HP 3PAR storage systems HP 3PAR Secure Service Custodian Configuration Utility Reference Using the CLI to configure and manage HP 3PAR Remote Copy HP 3PAR Remote Copy Software User’s Guide Updating HP 3PAR operating systems HP 3PAR Upgrade Pre-Planning Guide Identifying storage system components, troubleshooting information, and detailed alert information HP 3PAR F-Class, T-Class, and Sto
For information about: See: Planning for HP 3PAR storage system setup Hardware specifications, installation considerations, power requirements, networking options, and cabling information for HP 3PAR storage systems HP 3PAR 7200 and 7400 storage systems HP 3PAR StoreServ 7000 Storage Site Planning Manual HP 3PAR 10000 storage systems HP 3PAR StoreServ 10000 Storage Physical Planning Manual HP 3PAR StoreServ 10000 Storage Third-Party Rack Physical Planning Manual Installing and maintaining HP 3PAR 7200
Typographic conventions Table 3 Document conventions Convention Element Bold text • Keys that you press • Text you typed into a GUI element, such as a text box • GUI elements that you click or select, such as menu items, buttons, and so on Monospace text • File and directory names • System output • Code • Commands, their arguments, and argument values • Code variables • Command variables Bold monospace text • Commands you enter into a command line interface • System
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A Service Processor Process Overview The following list provides an overview of the Service Processor (SP) processes. • SPCOLLECT - Periodically collects the storage system CLI data. The process also creates files that contain the collected data, including the following file types: ◦ Status ◦ Config ◦ Evtlog ◦ Perform ◦ Environ ◦ EEPROM ◦ Biosmsg The file types correlate to the file extensions found in Service Tools and Technical Support (STaTS).
B Service Processor Messages in SPMAINT This appendix describes Service Processor (SP) messages in spmntlog file. Acronyms used in this solution: • CCA - Customer Controlled Access (formerly called Big Yellow Switch [BYS]) • CP - Connection Portal SP - Service Processor • ST - Service Tools group When an SP transfers (or attempts to transfer) files from the customer site to the Connection Portal, it logs messages to the spmntlog file.
Table 4 SP messages in SPMAINT (continued) Message Meaning Remedial Action exchange is not allowed either. The CCA will remain in this state indefinitely, retrying every 60 seconds. Testing connection... CCA is OK, and the SP is attempting Verify network connectivity. If the to contact the CP using SSH to perform problem persists, escalate to your HP some trivial operation to make sure 3PAR Authorized Service Provider. that a connection is possible. This should be a short lived state.
C IP Ports Used by HP 3PAR Table 5 (page 17) describes the TCP/IP port assignments for communication between various components.
