HP 3PAR StoreServ 7000 Storage Troubleshooting Guide

4 Alerts
Alerts are triggered by events that require system administrator intervention. This chapter provides
a list of alerts identified by message code, the messages, and what action should be taken for
each alert. To learn more about alerts, see the HP 3PAR StoreServ Storage Concepts Guide.
For information about system alerts, go to HP Guided Troubleshooting at http://www.hp.com/
support/hpgt/3par and select your server platform.
To view the alerts, use the showalert command. Alert message codes have seven digits in the
schema AAABBBB, where:
• AAA is a 3-digit major code
• BBBB is a 4-digit sub-code
• 0x precedes the code to indicate hexadecimal notation
NOTE: Message codes ending in de indicate a degraded state alert. Message codes ending in
fa indicate a failed state alert.
See the HP 3PAR OS Command Line Interface Reference for complete information on the display
options on the event logs.
Table 17 Alert Severity Levels
DescriptionSeverity
A fatal event has occurred. It is no longer possible to take
remedial action.
Fatal
The event is critical and requires immediate action.Critical
The event requires immediate action.Major
An event has occurred that requires action, but the situation
is not yet serious.
Minor
An aspect of performance or availability may have become
degraded. You must determine whether action is necessary.
Degraded
The event is informational. No action is required other than
to acknowledge or remove the alert.
Informational
Getting Recommended Actions
For disk drive alerts, the component line in the right column lists the cage number, magazine
number, and drive number (cage:magazine:disk). The first and second numbers are sufficient to
identify the exact disk in an HP 3PAR StoreServ 7000 Storage system, since there is always only
a single disk (disk 0) in a single magazine.
1. Follow the link to alert actions under Recommended Actions.
2. At the HP Storage Systems Guided Troubleshooting website, follow the link for your product.
3. At the bottom of the HP 3PAR product page, click the link for HP 3PAR Alert Messages.
4. At the bottom of the Alert Messages page, choose the correct message code series based on
the first four characters of the alert.
5. Choose the link that matches the first five characters of the message code.
6. On the next page, select the message code that matches the code in the alert.
The next page shows the message type based on the message code selected and provides a
link to the suggested action.
7. Follow the link.
Getting Recommended Actions 25