HP 3PAR StoreServ 7000 Storage Troubleshooting Guide

This message displays either in a dialog box or inline. If the message displays in a dialog
box, you can click Retry or Cancel in the wizard. If the message appears inline, you can only
click Next in the wizard.
• Setup encountered an unknown error ({0}). Contact HP support for
help.
This message displays in a dialog box with Retry and Cancel buttons, where {0} is the error
number.
For information about contacting HP Support, see “Contacting HP Support about System Setup”
(page 60).
Errors that appear on the Enter System to Setup page
• Unable to execute the command. All required data was not sent to
the SP server. Contact HP support for help.
This message displays as an inline error on the bottom of the wizard page.
For information about contacting HP Support, see “Contacting HP Support about System Setup”
(page 60).
• No uninitialized storage system with the specified serial number
could be found. Make sure the SP is on the same network as the
specified storage system.
This message displays as an inline error on the bottom of the wizard page. In order for the
Storage System Setup Wizard to work, the storage system must be on the same network as
the SP, and you must type in the serial number of the storage system in order for the SP to find
it. If either of these conditions is not met, this error message displays.
Verify that the serial number you entered for the SP is correct, and then do one of the following:
◦ Move the SP or storage system so that they are on the same network.
◦ Use a different SP to set up the storage system.
• Unable to gather the storage system information. Make sure the
specified storage system is running HP 3PAR OS 3.1.2 or later. For
more help, contact HP support.
This message displays as an inline error on the bottom of the wizard page. The error might
be caused by a defect in the Storage System Setup Wizard code or by unexpected information
being returned in the CLI.
For information about contacting HP Support, see “Contacting HP Support about System Setup”
(page 60).
• The SP encountered an unknown error while finding the specified
storage system. Contact HP support for help.
This message displays as an inline error on the bottom of the wizard page.
For information about contacting HP Support, see “Contacting HP Support about System Setup”
(page 60).
• The SP does not have a suitable HP 3PAR OS version installed for
the specified storage system. Use SPOCC to install HP 3PAR OS version
{0}.
This message displays as an inline error on the bottom of the wizard page. The SP needs to
have the same Major.Minor.Patch TPD package as the storage system’s HP 3PAR OS. If
the package is not the same, then the SP cannot communicate with the HP 3PAR OS.
54 Troubleshooting