HP 3PAR StoreServ 7000 Storage Troubleshooting Guide

{0} will be the version of the TPD package that the user must install so that the SP will work
with the storage system.
• The SP does not have an HP 3PAR OS version installed. Use SPOCC to
install an HP 3PAR OS package.
This message displays as an inline error on the bottom of the wizard page when no TPD
package is installed. The SP needs a TPD package installed in order to communicate with an
HP 3PAR StoreServ Storage system.
Error strings specific to the prepare storage system progress step
The following errors occur during the Progress and Results page:
• The storage system has not yet discovered all the drive types. Make
sure there are no cage problems.
This error message displays in a dialog box with Retry and Cancel buttons. It occurs when the
HP 3PAR StoreServ Storage is unable to determine all the drive types that are connected to
the cage. Wait for about 5 minutes for drive discovery to complete. If the error persists, contact
HP Support.
For information about contacting HP Support, see “Contacting HP Support about System Setup”
(page 60).
• The storage system has not yet discovered all the drive positions.
Make sure there are no cage problems.
Wait for about 5 minutes for drive position discovery to complete. If the error persists, contact
HP Support.
For information about contacting HP Support, see “Contacting HP Support about System Setup”
(page 60).
Error strings specific to the check hardware health progress step
• The storage system found an error while checking node health. Details
are listed below. {0} appears to be offline. Make sure the node is
plugged in all the way and powered on.
This error message displays in a dialog box with Retry and Cancel buttons. {0} is the name
of the node that appears to be offline. Turn the storage system on and make sure the node is
plugged into the backplane.
• The storage system found an error while checking node health. Details
are listed below.
This error message displays in a dialog box with Retry and Cancel buttons. {0} is the port
location with the problem. Make sure the port is plugged into the node.
• The storage system found an error while checking port health. Details
are listed below. Port {0} appears to be offline.
This error message displays in a dialog box with Retry and Cancel buttons. Information listed
below the message is the CLI output for the checkhwconfig command, which occurs when
the SP does not recognize the command, allowing you to see the output.
For information about contacting HP Support, see “Contacting HP Support about System Setup”
(page 60).
• The storage system found an error while checking port health. Details
are listed below.
This error message displays in a dialog box with Retry and Cancel buttons. {0} is the location
of the port with the problem.
Troubleshooting Storage System Setup 55