Brocade Fabric Watch Administrator's Guide Supporting Fabric OS v6.0.0 (53-1000601-01, October 2007)

Fabric Watch Administrator’s Guide xv
53-1000601-01
Getting Technical Help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
• Technical Support contract number, if applicable
• Switch model
• Switch operating system version
• Error numbers and messages received
• supportSave command output
• Detailed description of the problem and specific questions
• Description of any troubleshooting steps already performed and results
• Serial console and telnet session logs
• syslog message logs
2. Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as shown here:
*FT00X0054E9*
FT00X0054E9
The serial number label is located as follows:
• Brocade 2000-series switches: Bottom of chassis.
• Brocade 200E, 3200, and 3800 switches: nonport side of chassis.
• Brocade 3250, 3850, 3900, 4100, 4900, 5000, 7500, and 7600 switches: Bottom of
chassis.
• Brocade 24000, and 48000 directors: Inside the front of the chassis, on the wall to the
left of the ports.
3. World Wide Name (WWN)
4. For Brocade 200E, 3250, 3600, 3850, 3900, 4100, 4900, 5000, 7500 and 7600 switches
and Brocade 24000, and 48000 directors: Provide the license ID. Use the licenseIdShow
command to display the license ID.
Document Feedback
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