HP StorageWorks Fabric Manager 5.x Administrator Guide (AA-RUQSF-TE, September 2005)

Fabric Manager 5.x administrator guide 117
10 Call Home support
The Call Home feature of Fabric Manager monitors the status of switches continuously and can be set up to
send a Call Home e-mail message to user-defined e-mail addresses and provide an XML file to an external
executable whenever a Call Home triggering event occurs. Triggering conditions include the following:
• Switch status changes to either marginal or down
• Switch status remains marginal or down but the reason for the status changes
• Switch reboots
• Switch is unreachable (complete loss of IP connectivity)
Each Call Home alert includes the reason for the alert, a brief description of the failure, and detailed switch
information (including the name, IP address, WWN, domain ID, switch type, factory and supplier serial
numbers, firmware version, and switch status). The alert also includes the 100 most-recent events from the
event log and supportShow command output in a text file. The following sections describe Call Home
support:
• Configuring Call Home, next
• Editing configurations, page 120
• Enabling or disabling Call Home globally, page 120
• Using the Call Home external executable, page 121
• Sample XML data, page 121
Configuring Call Home
Each Call Home configuration you create acts independently without impacting any other configuration.
Before you set up Call Home, you must establish the parameters that elicit a notification. See ”Configuring
notification parameters” on page 85 for instructions on setting the notification parameters.
To configure Call Home:
1. Select Configuration > Call Home.
The Call Home window opens (see Figure 63).
Figure 63 Call Home dialog box
2. Click Add.
The Call Home Configuration wizard opens (see Figure 64).