HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) (5697-0754, October 2010)

24x7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic,
secure submission of hardware event notifications to HP, which will initiate a fast and accurate
resolution, based on your product’s service level. Notifications may be sent to your authorized HP
Channel Partner for on-site service, if configured and available in your country. The software is
available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1-50 servers. Ideal for customers who can benefit from proactive
notification, but do not need proactive service delivery and integration with a management platform.
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring
and proactive service support for nearly all HP servers, storage, network, and SAN environments,
plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems
Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager
and HP Insight Remote Support Advanced.
Details for both versions are available at:
http://www.hp.com/go/insightremotesupport
To download the software, go to Software Depot:
http://www.software.hp.com
Select Insight Remote Support from the menu on the right.
Upgrading HP Replication Solutions Manager (optional)
NOTE:
HP Replication Solutions Manager is currently supported with server-based management only.
HP Replication Solutions Manager requires JRE 1.5.0_04 or later. Go to the Sun website (www.sun.com)
and download the required JRE.
Estimated time to complete: 10–20 minutes
When to perform: Any time before the upgrade
If HP Replication Solutions Manager is installed, you must upgrade it to the minimum required version
(see “Checking current software versions” on page 13). HP Replication Solutions Manager is an
optional interface for HP Business Copy EVA and HP Continuous Access EVA.
For installation information, see the HP StorageWorks Replication Solutions Manager Installation
Guide. For general usage information, see the HP StorageWorks Replication Solutions Manager
Administrator Guide. See “Required documentation” on page 10.
When you purchase HP Replication Solutions Manager, you can choose to receive a software CD or
an E-Delivery kit. If you choose an E-Delivery kit, you will receive an email from HP with the download
instructions. If you have a support contract with HP, you can download the software from the IT
Resource Center (ITRC). For instructions, see “Required kits” on page 11.
NOTE:
For E-Delivery kits, be sure to save the HP email with the download instructions. You will need them
if you need to download the software again.
Preparing for the upgrade42