HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) (5697-0754, October 2010)

Figure 23 Blank fields on I/O tab
.
e. Check the operational states that you recorded and proceed as follows:
• Good: No action
• Loading firmware: The I/O module firmware load is blocked. Corrective action is required
somewhere on the array (but not on this I/O module). Continue with Step 13.
• Any state other than Good or Loading firmware: Corrective action is required on this
I/O module. Continue with Step 13.
13. Check the event log for the code load blocked code (066df308, critical event). If you do not
see this event, contact your HP-authorized service representative. Your service representative will
work with you to resolve the issue. If you see this event, continue with Step 14.
14. Find one or more components blocking the upgrade:
a. Refer to the list of I/O modules you recorded in Step 12. For any I/O module with operational
status other than Good or Loading firmware, try resetting each I/O module as described in
“Resetting the I/O module” on page 62. Before you perform the reset, continue with Step
14.b to check for disk drive issues.
b. Look at the disk enclosures in the navigation pane. For any disk enclosure with a yellow
attention or red warning icon next to it, drill down through the navigation tree to locate the
component with the issue. Record the enclosure and the affected side (A or B).
c. If you found the blocked event, but you cannot isolate a component that is causing the
problem, contact your HP-authorized service representative for assistance.
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