HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) (5697-0754, October 2010)

4 Troubleshooting
Solving HP Command View EVA problems
There are a number of issues that may impact the operation of HP Command View EVA and its ability
to communicate with the storage system.
General HP Command View EVA troubleshooting tips
Use the following checklist to determine if there are problems with HP Command View EVA:
• Has an HBA failed?
• Has an EVA controller failed?
• Have you set or reset the storage system password?
Troubleshooting HP Command View EVA with a management server
Use the following steps to isolate problems that may occur when using HP Command View EVA with
a management server:
1. Check the EVA compatibility reference to ensure that the version of HP Command View EVA you
are using is compatible with the XCS version. For complete details on EVA software compatibility,
see the “HP Command View EVA interoperability support” table in the HP Sto rageWorks Enterprise
Virtual Array Compatibility Reference. See “Required documentation” on page 10 for the link to
this document.
2. Ensure that the server and EVA is logged into the fabric.
3. Select one of the following utilities to check the SAN Fibre Channel switch:
• HBAnywhere (Emulex)
• SanSurfer (QLogic)
4. Clear the browser cache as follows.
a. On the General tab under Temporary Internet files, click Settings.
b. Click Every visit to the page under Check for newer versions of stored pages.
c. On the General tab, under Temporary Internet files:
i. Click Delete Cookies.
ii. Click Delete Files.
d. On the General Tab, under History, click Clear History.
5. Ensure that HP Command View EVA is installed on the C:\ drive.
6. Ensure that the folder C:\Program Files\Compaq\SANworks\Element Manager for
StorageWorks HSV\<HSV model number> exists.
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