HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) (5697-0754, October 2010)

Figure 31 Status icon for a bad storage system
.
Solving problems disabling DR group failsafe mode
There are a number of issues that may occur with HP Continuous Access EVA. The following website
provides access to information for troubleshooting problems with HP Continuous Access EVA:
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?&lang=en&cc=us&
prodTypeId=18964&prodSeriesId=471572&lang=en&cc=us
Click Troubleshoot a problem under Tasks for HP StorageWorks Continuous Access EVA Software.
Solving problems downloading the system software file
If you cannot download the system software file, right-click the link and save it to your desktop. Then
double-click the saved file on the desktop, which opens a window with the link to the file. Click the
link and save it to a directory.
NOTE:
The XCS image filename has an extension of .sss. The file name contains the controller model and
the XCS version. For example, 300_09534000.SSS is the name of the XCS 09534000 file for the
HSV300 and HSV300–S controllers. See Table 6 for details.
Invalid image file (Status code 21006)
If the XCS image file is the wrong image, an Operation failed message is displayed. See Figure 32.
Click OK to return to the Initialized Storage System Properties window.
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