HP StorageWorks Enterprise Virtual Array Updating Product Software Guide (XCS 09534000) (5697-0754, October 2010)

Figure 32 Invalid image file (Status code 21006)
.
Bad image header (Status code 65)
HP Command View EVA sends the XCS controller software to the controller in segments. As each
segment is received, it is validated by the controller. HP Command View EVA monitors each segment
transfer and displays the transfer status information.
If a problem occurs, the process stops and HP Command View EVA displays the segment transfer that
was not successful. This is typically caused by a problem in the XCS controller software image file or
selection of the wrong image file. See Figure 33. If this error occurs, do the following:
1. Click OK to return to the Initialized Storage System Properties window.
2. Click Code load to begin the controller software upgrade again.
3. Ensure that you select the correct image file, and continue the process.
If the process fails again with the same message, download the image file again and repeat the
process.
Verify that the correct name was selected. For the list of current image files, see Table 6.
Figure 33 Bad image header (Status code 65)
.
Solving problems if the storage system does not come back
online
The controller software upgrade should take approximately 10 minutes to complete. If the storage
system does not come back within 10 minutes, check the following:
• Determine if the problem is with HP Command View EVA by performing the troubleshooting steps
in “HP Command View EVA problems” on page 73.
Troubleshooting80