SuperStack II Advanced RPS Management Module User Guide

DUA1608-0AAA01
B-2
A
PPENDIX
B: T
ROUBLESHOOTING
Problem Possible Cause Corrective Action
Management
Module does not
respond to
SNMP Get
requests, but
does respond to
Pings.
Wrong community
namestring being
used. The
Get-community name
community strings
that wasere set
during the module
configuration does not
match the ones being
used by your network
management system
(NMS) for Get
requests. (NMS)
To verify that the community
name is strings
aremismatched, connect a
terminal to the module (see
“Local Configuration” on
page 3-2).
If the
authentication
failed, SNMP source:
x.x.x.x:y
message
appears (where
x.x.x.x
is the
IP address of your NMS does
an SNMP request, then
correct the Get community
Correct the community strings
name used by the NMS> Note
that community namesatrings
are case sensitive, and
non-alphanumerical c
characters (such as spaces) are
included in the count. Please
refer to your NMS user’s
guide for more information
on configuring community
strings.