HP IO Accelerator Driver and Management Software Version 2.2.1 Release Notes

Errata 17

Perform a low-level format.

For more information, see the User Guide that came with your IO Accelerator.

2. Restart the computer.

3. Navigate to Disk Management and select Initialize Disk.

4. Right-click and select Convert to GPT or Convert to Dynamic Disk.

Windows Installer (DLL) errors

If you receive an error related to a .dll during the installation of the Windows® driver, follow these steps:

1. Abort the installation process.

2. Run the Uninstaller program for any previous installations.

3. Stop any running Windows® services related to ioMemory VSL products (for example, the fio-agent

utility):

a. Open Device Manger.

b. Navigate to the Services menu.

c. Select Stop on these running services.

4. Reboot the system.

5. After the system has rebooted, navigate to the installation directory of the driver and remove any files

that were left over from the previous installation (at a minimum, any leftover .dll files). If you receive an

access denied error when attempting to remove these files, be sure you have Administrator

privileges.

6. Remove the fio.dll file from the Windows\System32 directory.

NOTE: If the fio.dll file does not exist in this directory, proceed to step 7.

7. You are now able to run the new installer without error. If you still encounter errors, contact HP Customer

Support (http://www.hp.com/support).

VMWare ESX-specific issues

The following issues apply only to systems running ESX operating systems.

ESXi not supported

There is a known limitation that ESXi is not yet supported.

The IO Accelerator VSL driver is unsigned

The driver is not signed until ESX 5.0.

HP IO Accelerator Management Tool-specific issues

The following issues apply specifically to the HP IO Accelerator Management Tool.