DCFM Enterprise User Manual (53-1001775-01, June 2010)

232 DCFM Enterprise User Manual

53-1001775-01

Viewing technical support information

To view technical support information, complete the following steps.

1. Select Monitor > Technical Support > View Repository.

The Repository dialog box displays.

2. Choose from one of the following options:

• Select the Switches tab to view technical support information on switches.

• Select the Hosts tab to view technical support information on Hosts.

3. Click View to view the repository in an Internet browser window.

The technical support information displays in an Internet browser window.

4. Click the appropriate link to view details.

5. Click OK on the Repository dialog box.

E-mailing technical support information

To e-mail technical support information, complete the following steps.

1. Select Monitor > Technical Support > View Repository.

The Repository dialog box displays.

2. Choose from one of the following options:

• Select the Switches tab to e-mail technical support information on switches.

• Select the Hosts tab to e-mail technical support information on Hosts.

3. Select the file you want to e-mail in the table.

4. Click E-mail to e-mail the switch event and supportsave files (zip).

You must configure the Management application e-mail server before you can define the

e-mail action. For more information, refer to “Configuring e-mail notification” on page 274.

The E-mail dialog box displays.

5. Enter the e-mail address of the person to receive the e-mail in the To field.

6. Enter your e-mail address in the From field.

7. Clic k OK.

The e-mail is sent and the Repository dialog box closes automatically.