DCFM Installation, Migration, and Transition Guide - Supporting DCFM 10.3.x (53-1001360-01, October 2009)

176 DCFM Installation, Migration, and Transition Guide
53-1001360-01
Troubleshooting Linux installation
2
17. Verify your configuration and license information on the Server License Summary screen and
click Next.
18. Select the Start Client check box, if necessary, on the Start Server screen and click Finish.
After all of the DCFM services are started, the Log In dialog box displays.
19. Enter your user name and password.
The defaults are Administrator and password, respectively. If you migrated from a previous
release, your username and password do not change.
20. Click Login.
21. Click OK on the Login Banner.
Troubleshooting Linux installation
If you have completed all of the pre-migration requirements and you are still unable to install the
application, run the following commands on the host.
1. Go to <Install_Home>/ (the directory containing install.bin).
2. Execute
strace -f -F -v -s 1024 -o DCFM10install.txt ./install.bin.
3. Execute
rpm -qa >> system.txt.
4. Execute
ps -elf >> system.txt.
5. Execute md5sum install.bin >> system.txt.
6. Execute
df -k >> system.txt.
7. Execute
sh -c "xterm -e echo nothing >> system.txt 2>&1".
8. Execute env >> system.txt.
9. Execute
sh -c "DISPLAY=:0.0 xterm -e echo nothing >> system.txt 2>&1".
10. Execute
zip support1.zip DCFM10install.txt system.txt.
Send the
support1.zip file output from the above (containing install.txt and system.txt)
to Technical Support. This will help isolate the issue.