HP Digital Sender 9100C Documentation Update An Addendum for the HP Digital Sender 9100C has been added to the end of this PDF. The Addendum contains information regarding digital sender features that have changed since the User Guide and Administrator Guide were produced. For product information, setup, and use, please read all of the documentation.
HP 9100C Digital Sender Administrator Guide HP 9100C Digital Sender Administrator Guide Copyright© 2001 Hewlett-Packard Co. Manual Part No.
HP 9100C Digital Sender Administrator Guide__________
Copyright information Warranty © Copyright Hewlett-Packard Company 1998 The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws. Publication number C1311-90915 Second Edition, December 2001 Trademark credits Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks of Adobe Systems Incorporated. CompuServe is a U.S.
Contents 1 About the digital sender Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Environments and protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Network operating systems . . . . . . . . . . . . . . . . . . . . . . . . . .8 Client operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Dependency matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Features . . . . . . . . . . . . . .
The configuration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Fast-track configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Extended and optional functionality . . . . . . . . . . . . . . . . . . .32 Assigning an IP address to the digital sender. . . . . . . . . . . . .33 Preparing for configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Overview of configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Creating and maintaining user profiles . . . . . . . . . . . . . . . . . . . . .98 Controlling security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Determining who can use the digital sender . . . . . . . . . . . .100 Changing or setting administrator password . . . . . . . . . . .100 Erasing administrator password . . . . . . . . . . . . . . . . . . . . . .101 Controlling whether the administrator must validate new or changed user profiles. . . . . . . . . . . . . . . . . . . .
5 Warranty and support information Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . .199 Replacement parts and accessories . . . . . . . . . . . . . . . . . . . . . .201 HP customer support options worldwide . . . . . . . . . . . . . . . . . . .202 HP customer support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204 Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . .
1 About the digital sender Introduction The HP 9100C Digital Sender can be directly connected to TCP/IP networks.
The HP 9100C Digital Sender supports LDAP (Lightweight Directory Access Protocol), which allows you to find and use e-mail addresses located on directory servers located elsewhere on a network (such as the Internet) over a TCP/IP connection. See the HP digital sender website for a list of global e-mail address books: http://www.digitalsender.hp.
Client operating systems The following client operating systems are supported: Windows NT 4.0 and 5.0 workstation and server (TCP/IP only) Windows 9x (TCP/IP only) The HP 9100C Digital Sender works correctly with the Microsoft TCP/IP protocol provided as part of these operating systems. Dependency matrix The following table shows the HP 9100C Digital Sender services that are available and their dependencies.
Features Performance The HP 9100C Digital Sender maintains the following speeds after the first document begins scanning (numbers refer to scanning speed only and not to document delivery speed). For compound documents (text and image), resolution and bits/pixel depend on page content. Scanning speed Pages/minute Page size Resolution Bit/pixel 15 Letter 300 dpi 1 15 Letter 300 dpi 8 8.5 Letter 300 dpi 24 2.
Image processing Image processing features include: EN one-touch operation by means of predefined settings to obtain the best output for the type of destination (e-mail, fax, computer, printer, other programs, or HP JetSend-enabled device) different file format depending on intended use smart auto-thresholding to get the best 300-dpi, 1 bit/pixel image ready for OCR (optical character recognition) compression method to optimize file size and transmission time (JPEG for 24-bit/pixel color
Sending qualities The digital sender offers a choice of sending qualities at the control panel. You can choose the most suitable quality for each type of job. Sending qualities and destinations Sending quality Type of document Destinations B/W Document The original contains text that must be clearly transmitted. -OrThe original is black and white. E-mail Fax Computer Convenience copy HP JetSend device Third-party program Color Document The original has a mix of text and images.
File formats and sizes See the table below for information about file formats and sizes. Note that file size increases with resolution.
File formats and typical sizes (continued) Description Typical file size (KB) Convenience HP JetDirect PCL 5 printers copy B/W Document — — 150–200 Color Document — — 200–300 Color-B/W Photo — — 200–300 Send to Sending quality File format HP Color LaserJet 4500 printer Another program B/W Document — — 800–1800 Color Document — — 900–2500 Color-B/W Photo — — 800–2500 B/W Document PDF 300 dpi, 1 bit, G4 60–90 Color Document Text: 300 dpi, 1 bit, G4 90–150 Picture: 150 dpi, 24
Distribution services The digital sender is capable of distributing documents to the following types of destinations: Internet e-mail addresses fax phone numbers computers on the network printers on the network (for convenience copying) HP JetSend-enabled devices on the network third-party programs installed in computers on the network E-mail destinations The digital sender can send MIME-compliant e-mail messages to Internet addresses. It uses SMTP-MIME to deliver these messages.
Fax destinations Users can send faxes directly from the digital sender. They have the ability to select destinations from a Public Fax address book already loaded in the digital sender, or type them at the control panel. The same document can be sent to multiple fax numbers. To support this service, the digital sender comes with software for a number of third-party LAN fax products. This software runs on Windows NT computers only. Visit the HP digital sender website (http://www.digitalsender.hp.
The digital sender is an HP JetSend-enabled device. You can use it to send documents to the following types of devices: printers on your company intranet that are HP JetSend-enabled computers with HP JetSend for Windows software installed (you can download a free copy of the HP JetSend for Windows software for Windows NT or 95 from the HP JetSend website at http://www.jetsend.hp.com) Both types of devices must have a valid TCP/IP address.
Security The HP 9100C Digital Sender operates as a standalone unit on the network. You administer each digital sender independently of any other device on the network under a password that applies only to that digital sender. The digital sender accepts three types of users: registered users Individuals who have been set up to use the digital sender by means of a user profile. You must be a registered user to use the HP Address Book Manager.
Components Hardware components The following illustrations show the digital sender hardware components.
Rear view Control panel ADF connector cable ADF connector socket Preinstalled HP JetDirect print server (interface card) with network connector socket 20 Chapter 1 - About the digital sender Control panel connector cable Control panel connector socket Power connector socket EN
Software components The HP 9100C Digital Sender comes with the following software components: HP JetAdmin software A Windows program that lets you remotely configure, monitor, and control HP network peripherals such as printers, plotters, and scanners.
Specifications Equipment specifications Feature Product type Scanning element Light source Interface Optical resolution Maximum scanning speed Image processing Compression AC line voltage Power consumption Noise levels Weight Duty cycle Control panel display 22 Chapter 1 - About the digital sender Description Flatbed and sheetfed Charged-coupled device Xenon lamp LAN: Ethernet or Token Ring 600 dpi (dots per inch) 15 pages per minute (text quality) Blac
Feature Keypads Scan engine Description Automatic document feeder (ADF) EN 40-key alphabetic keypad 12-key numeric keypad Help key Simplex/duplex key for single-sided or double-sided scanning Green “go” button and red “stop” button 4 context-sensitive function keys Full-color and grayscale ADF (automatic document feeder) and flatbed scans Image calibration Color and tonal adjustment Data scaling and enhancement Data conversion to different data types (text, halftone,
Environmental ranges Temperature Operating 5 to 40° C (41 to 104° F) Storage -30 to 60° C (-22 to 140° F) Humidity Operating 10 to 80% noncondensing (10 to 32.5° C) 10 to 45% noncondensing (32.5 to 40° C) Storage 10 to 85% (0 to 40° C) 10 to 50% (40 to 60° C) CAUTION The operating environment should be stable, with no abrupt changes in temperature or humidity, or your digital sender might be damaged.
Supported capabilities Operating capabilities Description Multiple selections at control panel (combination of each individual e-mail address and each distribution list) Destinations for an e-mail message (combination of all individual e-mail addresses and all addresses in selected distribution lists) Destinations for a fax transmission Pending fax transmissions Characters in a telephone number Maximum 128 1,024 64 128 80 Memory capabilities Description Users Public e-mail addresses Public fax addresses
German noise declaration Geräuschemission LpA <70 dB am Arbeitsplatz normaler Betrieb nach EN 27779 Die Daten sind die Ergebnisse von Typprüfungen. French EMC regulation NOTE: Réglementation Française - Déclaration d'installation et d'utilisation d'un produit ATI de Classe A.
Declaration of conformity EC Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Italiana S.p.A.
28 Chapter 1 - About the digital sender EN
2 Installing and configuring Introduction Installing and configuring the HP 9100C Digital Sender for the first time consists of: physically installing the unit configuring network and security parameters installing the software configuring users setting up public e-mail and fax destinations designating the printers that can be used with the digital sender Each HP 9100C Digital Sender exists on the network independently of any other digital sender.
Installation requirements Environmental requirements stable environment with no temperature or humidity changes location free of constant vibrations room temperature of 5 to 40° C (41 to 104° F) relative humidity of 10 to 80% noncondensing sturdy, level surface well-ventilated room with no exposure to chemicals or direct sunlight Network system requirements One of the following operating environments: Microsoft Windows 9x Windows NT 4.0 or 5.
Space requirements The following figure illustrates the space requirements for the HP 9100C Digital Sender. What ships in the box The following illustration shows what ships in the box with HP 9100C Digital Sender.
The configuration process Fast-track configuration After you have physically installed the digital sender, you only need to configure a few parameters at the control panel to begin using the digital sender right away.
Assigning an IP address to the digital sender The easiest and recommended method for assigning an IP address to the digital sender is by entering it directly at the control panel. Several alternate methods exist: Note assign using the HP JetAdmin software You can use the HP JetAdmin software at your computer to assign or change the IP address for the digital sender.
Configuration Checklist Decisions needed for installation Method you want to use to assign IP address to the digital sender: manually at the control panel (recommended), or from a DHCP or BOOTP server. Method you want to use for installing client software: from the installation compact disc, from a shared network folder, or from a website. If from a shared network folder or website, decide where you want to locate the files.
Overview of configuration Follow the steps in the order shown in the illustration below. Detailed steps follow the illustration. See “Troubleshooting the installation” on page 63 if you encounter any problem.
Fast-track configuration steps Install the unit 1 1 Unpack the digital sender: Lift the digital sender out of its box and remove all shipping bags. Remove all tape from the ADF (automatic document feeder). Save the carton and all packaging material for repackaging. 3 2 4 ADF cable Control 3 panel cable Unlock the digital sender: Lift the ADF clear of the digital sender and place it on a clean, stable surface.
6 6 Clamp the cable collar around the network cable as close as possible to the digital sender end. This collar prevents electromagnetic interference (EMI) with the digital sender. 7 If you are using a language other than English, place the language sticker on the control panel. 8 If you choose to enable the HP JetSend service, place the HP JetSend sticker on the digital sender. 9 Turn the digital sender on. The power switch is located on the lower part of the front side.
Configure fast-track parameters at the control panel After you have physically installed the digital sender, you only need to configure a few parameters at the control panel to begin using the digital sender right away. After you have configured these “fast-track” parameters, you will be able to send e-mail messages, use e-mail addresses located on an LDAP server of your choosing, and send documents to HP JetSend-enabled devices on your network.
Control panel keys used for the configuration menu Use this key To do this Up/down arrows Scroll through the choices in a list. and In the configuration menu Scroll through the list of parameters. In the dialog for a parameter Move between fields; increase or decrease values. CANCEL (function key) In the dialog for a parameter Cancel any changes made and close the dialog. CLEAR (function key) In the dialog for a parameter Delete the contents of a field.
To configure HP JetSend-enabled devices (optional) This section applies if you enabled the HP JetSend service. As a convenience for your users, you can configure the addresses of HP JetSend-enabled devices commonly used in your office. Then, users can select from a list of devices at the control panel instead of having to manually enter an IP address or DNS name. To add a device to the list: 1 At the control panel, press JETSEND.
Extended and optional configuration steps Configure extended and optional parameters at the control panel Listed below are the additional parameters you can configure at the control panel for extended and optional functionality (see “Configuration menu parameters” on page 80 for more detailed explanations of all parameters): Date, Time (of the digital sender) E-mail Default Subject (default text for the SUBJECT field in e-mail messages sent by the digital sender) LDAP Service Port, LDAP
Run the setup program to install the administrative software The setup program installs all the software that is necessary to use the digital sender (see the table on the next page). The software needed by client computers is distributed to users in a later step, which either you or users can do (see “Distribute the client software to user computers” on page 55).
Administrative software installed by the setup program Software Purpose HP JetAdmin Utilities The core HP JetAdmin software that is used to remotely configure, monitor, and control HP network peripherals. HP JetAdmin Extension Add-on HP JetAdmin software that supports the digital sender. HP Address Book Manager Used to set up user profiles, as well as e-mail and fax destinations for sending e-mail messages and faxes directly from the digital sender.
To run the setup program 1 Turn your computer on. If the computer is already on, close any programs that are running. 2 Insert the installation compact disc into the CD-ROM drive. The setup program starts automatically with a welcome page. 3 Click Next on the welcome page, and then follow the instructions on the screens that follow. Notes about the choices: We recommend that you choose Before Installing before starting the install.
Configure extended and optional parameters using the HP JetAdmin software Using the configuration pages in the HP JetAdmin software that you installed in the previous step, configure any of the information listed below. Note that you might already have configured some of the parameters at the control panel. See “Configuration menu parameters” on page 80 for more detailed explanations of all parameters.
To change configuration mode 1 Start the HP JetAdmin software. The main window appears. 2 Click the Options menu and note the Interview Mode check box. Interview mode is enabled when a check mark appears in the check box. 3 To change to expert mode, clear the Interview Mode check box. To select the digital sender you want to configure Note 1 Start the HP JetAdmin software. The main window appears.
1 General page. 2 3 Optional. Type a Description if one is missing, or change the existing description. The description might include such information as type of device and location. TCP/IP page. Used to configure TCP/IP information if you have not already done so at the control panel. Choose the method by which the digital sender receives its TCP/IP configuration (manual, DHCP, or BOOTP).
4 Optional. The digital sender maintains a history (cache) of previous name resolutions. Using this cache improves response times, since the digital sender does not then have to repeat the query every time the same name needs to be resolved. If you wish to use the cache feature, click Advanced and then click the check box next to Enable WINS/DNS Name-to-IPAddress cache. Security page. Used to configure the administrator profile and digital sender security preferences.
5 E-mail page. Used to enable and configure the ability to send Internet e-mail from the digital sender. You might have configured some of this information at the control panel already. Type the e-mail SMTP server address in the IP Address or Network Name box. If you enter a network name, make sure that you have enabled either DNS or WINS name resolution on the DNS/WINS page. Type the defaults for Default FROM, Default Full Name, and Default Message SUBJECT.
6 Fax page. Enables and configures the fax service. To use this service, the HP Digital Sender Service must already be installed on a Windows NT computer on your network. A LAN fax product must also be installed. In the IP Address or Network Name field, type the IP address or network name of the computer where the HP Digital Sender Service is installed. If you enter a network name, make sure that you have enabled either DNS or WINS name resolution on the DNS/WINS page.
7 LDAP page. Used to configure the ability to query LDAP directory services for e-mail addresses and to import addresses from an LDAP directory into address books. In the LDAP Server IP Address or Network Name field, type the IP address or network name of the LDAP server. If you enter a network name, make sure that you have enabled either DNS or WINS name resolution on the DNS/WINS page. Required. The Search root field restricts searching to a specific area of the LDAP directory information tree.
Configure the HP Address Book Manager Use the HP Address Book Manager (ABM) to configure any of the following at this time.
To add fax destinations to the Public Fax address book 1 Start the ABM. 2 In the ABM main window, click Public Fax. 3 On the File menu, click New. 4 Complete the information in the New Fax dialog box and click Add. 5 Repeat step 4 for each fax destination you want to add. 6 When finished, click Close. To create a public distribution list for the Public Distribution Lists address book Creating a public distribution list at this time is optional.
4 On the Edit menu, click Copy. 5 Click Public Email. 6 On the Edit menu, click Paste. The destinations are added to the list. To add printers to the Public Printers address book for convenience copying The first printer you configure becomes the default printer for fax transaction reports (if you have configured the fax service to print these reports, which is one of the options available through the Fax page in the HP JetAdmin software). 1 Start the ABM.
Distribute the client software to user computers In this step, you distribute the software listed below to the user computers (clients) that will be accepting documents from the digital sender and using the HP Address Book Manager. HP Address Book Manager HP Digital Sender Link Online user guide The client software must be installed at each user computer. The digital sender user guide contains the same steps found in this section—either you or your users can perform them.
To install the client software 1 Turn the client computer on. If the computer is already on, close any programs that are running. 2 If the software is being installed from the network, log in to the network, click Start and then Run, type the path to the folder where you placed the installation files, and click OK. - Or If the software is being installed from the compact disc, insert it in the CD-ROM drive. The setup program begins automatically.
Test the installation Use the following steps to verify that all is working as it should. See “Troubleshooting the installation” on page 63 if you experience a problem. To test the installation 1 Check the control panel. There should be a function key for each functionality that you configured. 2 Display the self-test page to verify that the HP JetDirect print server is successfully linked to the network. The TCP/IP status parameter should read “READY.
Customizing the digital sender to support thirdparty programs You can customize the HP 9100C Digital Sender to support thirdparty programs being used in your office. Users then have the ability to distribute documents from the digital sender directly to these programs. Note Customizing for third-party support is an advanced feature of the digital sender. The interface with the third-party program is not automatic and requires special programming.
Items to configure for each function key assignment Item Description Name Name of the third-party program that you want to appear on the function key at the control panel. This name can be up to 31 characters, but only the first nine display on the control panel.
To customize a function key 1 Start the ABM. 2 In the ABM main window, click Customized Function Keys. 3 On the File menu, click New. The words “New Keyword” appear. 4 Type over the words “New Keyword” with the name of the thirdparty program as you want it to appear at the control panel for the function key. 5 Press ENTER. To delete a customized function key 1 Start the ABM. 2 In the ABM main window, click Customized Function Keys, and then click the function key you want to delete.
Coexisting with the HP Network ScanJet 5 scanner Administrator matters The HP 9100C Digital Sender and the HP Network ScanJet 5 scanner coexist on the same network without conflict. The two devices do not use the same resources. The version of the HP JetAdmin software that comes with the digital sender can manage both the digital sender and the HP Network ScanJet 5 scanner. (However, previous versions of the HP JetAdmin software do not work with the digital sender.
When you install the client software on the user computer, the setup program detects if there is an HP Network ScanJet 5 scanner on the network. It gives you the opportunity to designate a target program as the preferred inbox for documents scanned with the HP Network ScanJet 5 scanner. To move e-mail addresses from the HP Network ScanJet 5 scanner to the digital sender You can export e-mail addresses in the HP ScanJet Utility to the digital sender HP Address Book Manager.
Uninstalling the software You can uninstall software components in two ways: Click the uninstall icon for the component in the program group. Click the Add/Remove Programs icon in the Windows Control Panel. Troubleshooting the installation Use the information in this section to help resolve common problems encountered while installing the digital sender. Function key problems You should see a function key on the control panel for each functionality that you configured.
Installation problems Installation problems Problem Actions Software will not install. HP JetAdmin software did not install. The computer cannot read the installation compact disc. You cannot exit the configuration menu at the control panel. After changing the default language, the control panel shows all the messages in English regardless of the language you selected.
Installation problems (continued) Problem A newly configured digital sender does not appear in the HP JetAdmin software device list. Actions The digital sender does not have a valid IP address. The digital sender is not working after you have installed a new JetDirect card. EN The discovery process can sometimes take a while. Wait a few minutes. In the HP JetAdmin software, refresh the database with F5. Or, click Device and then click Find.
Installation messages This table contains the error messages that might appear when you are installing the software and actions to take to resolve the problem. Note Messages are listed in alphabetical order. Installation messages Message Description Attention, If you remove this service, you will not be able to use HP 9100C Digital Sender and HP Network ScanJet 5 with this computer. A service used by both the digital sender and the HP Network ScanJet 5 scanner is installed on the Windows NT computer.
Installation messages (continued) Message Description Setup has found a Digital Sender Client Link installed in your system. The Digital Sender Service and the Digital Sender Link can not ran at the same time. If you continue all private PC users will lose their “Send to PC” functionality unless the service is stopped. Do you want to continue? The HP Digital Sender Service and the HP Digital Sender Link cannot run at the same time on the same computer.
Installation messages (continued) Message Description The service cannot be installed with the specified parameters. Its installation will be stopped. The installation command is issuing an invalid parameter as part of the command string. The specified Domain Name is too long. Do you want to retry? The domain name you entered is too long. The specified Password is too long. Do you want to retry? The password you entered is too long.
3 Administering Introduction Administrator activities The table beginning on page 70 lists typical administrator activities. Procedures in this chapter explain how to perform these activities. As the table shows, you perform most of the activities in three places. Sometimes you can do the same thing in more than one place. control panel Used to change configuration parameters and to perform certain administrator activities.
Administrator activities and where performed Where performed Activity Control panel ABM HP JetAdmin Shutdown and restart activities Shut the digital sender down remotely without restarting Configuration/ Tools page Shut the digital sender down and restart remotely (reboot) Configuration/ Tools page Shut the digital sender down at Configuration menu/ the control panel TOOLS Reset activities Reset address books Configuration/ Tools page Reset network parameters Configuration/ Tools page Reset th
Administrator activities and where performed (continued) Activity Where performed Control panel ABM HP JetAdmin Address book activities Maintain the Public Email address book Main menu/Public Email Maintain the Public Distribution Lists address book Main menu/Public Distribution Lists Maintain the Public Fax address book Main menu/Public Fax Import e-mail addresses from another e-mail program Tools menu/ Address Book Import Configure an LDAP directory server for e-mail address searches Configur
Administrator activities and where performed (continued) Activity Where performed Control panel Change the contrast level on the control panel SHIFT+ALT+ SHIFT+ALT+ Change default paper size for scanning Configuration menu ABM HP JetAdmin Configuration/ Page Setup page Change control panel language Configuration menu Properties/ Advanced page Assign an asset number to the digital sender Properties/ Advanced page 72 Chapter 3 - Administering EN
Digital sender parameters The following table lists parameters that determine how the digital sender works and where you can find them.
Administrator parameters and where found (continued) Where found Parameter Control panel ABM HP JetAdmin Other Administrator and security parameters Administrator name and e-mail Configuration address menu Administrator password Configuration menu Configuration/ Security page Digital Sender/ Security Administrator company Configuration/ Security page Configuration/ Security page Preference for requirement to validate new and changed user profiles Digital Sender/ Security Configuration/ Security
Administrator parameters and where found (continued) Where found Parameter Control panel Customized function keys and their destinations (ABM) ABM HP JetAdmin Other Main menu/ Customized Function Keys E-mail service parameters Enabled/disabled Configuration menu (IP address) Configuration/ E-mail page E-mail SMTP server IP address Configuration menu Configuration/ E-mail page Network name of e-mail SMTP server (instead of IP address) Configuration/ E-mail page Default contents of SUBJECT Conf
Administrator parameters and where found (continued) Where found Parameter LDAP search root, service port, account name, password Control panel ABM Configuration menu HP JetAdmin Other Configuration/ LDAP page LDAP authentication requirement for transactions with server enabled/disabled Configuration/ LDAP page LDAP search timeout and maximum number of hits Configuration/ LDAP page Fax service parameters Enabled/disabled Configuration/ Fax page IP address or network name of the computer where t
Administrator parameters and where found (continued) Where found Parameter Control panel ABM HP JetAdmin ECM (Error Correction Mode) transmission enabled/disabled Configuration/ Fax page Default accounting code Configuration/ Fax page Destinations in the Public Fax address book Other Main menu/ Public Fax Send to computer parameters Enabled or disabled IP addresses of receiving computers HP Digital Sender Link User profiles Default receive inbox HP Digital Sender Link Path to the working fold
Using the configuration menu at the control panel The table on page 80 lists the parameters you can configure using the configuration menu at the control panel. Note The configuration menu is available only to the administrator if an administrator password has been configured. See “Changing or setting administrator password” on page 100 for information on how to set or change this password.
Function keys EN Use this key To do this CANCEL In the dialog for a parameter Cancel any changes made and close the dialog. CLEAR In the dialog for a parameter Delete the contents of a field. For some parameters, set the default value. EXIT In the configuration menu Close the configuration menu and discard all changes you made. OK In the configuration menu Open the dialog for the parameter you selected so that you can make changes.
Configuration menu parameters See the following table for an explanation of the parameters in the configuration menu. Parameters that use an IP address can show only the numeric address, even when a symbolic name has been assigned to a device. Configuration parameters on the control panel Parameter Description Date Current date. CLEAR sets the date to Jan 1, 1980. Time Current time (24-hour clock). CLEAR sets the time to midnight (0:0). Paper Size Default size for the scanning area.
Configuration parameters on the control panel (continued) Parameter Description IP Address Unique TCP/IP network address of the HP JetDirect print server in the digital sender. Required for the digital sender to work. CLEAR sets the address to 00.00.00.00. Changing this value causes the digital sender to shut down and restart. IP Subnet Mask If subnets are used, the filter used to identify the subnet of the HP JetDirect print server in the digital sender. CLEAR sets the address to 00.00.00.00.
Configuration parameters on the control panel (continued) Parameter Description Email Default From Default e-mail address for the FROM field in e-mail messages from the digital sender. This default address is used only when: users have not registered at the control panel and send an e-mail message without entering anything in the FROM field registered users do not have an e-mail address in their profile and send an e-mail message Up to 255 characters are allowed.
Configuration parameters on the control panel (continued) EN Parameter Description LDAP Account Name Account name used when the LDAP server requires an authenticated login. Up to 512 characters are allowed. LDAP Password Password associated with the LDAP Account Name. PC Quality Default image quality used for documents sent to computers. Choices: B/W Document, Color Document, Color-B/W Photo. JetSend Used to enable the JetSend service. The setting is either on or off.
To configure parameters at the control panel 1 Make sure the digital sender is idle (the green light under the button is off). 2 At the control panel, press SHIFT+ALT+ 3 If an administrator password is required, the HP 9100C Login dialog box appears. Type the password and press OK. 4 When the configuration menu appears, select the parameter you want. 5 Make your changes. (See “Configuration menu keys” on page 78 for information on how to enter and change values for the different parameters.
Controlling notifications The digital sender notifies administrators and users of events in several ways: control panel messages These messages report status and error conditions. See “Control panel messages” on page 141 for a list and description of messages. activity log entries The activity log is a record of digital sender use and system activities. See “Activity log messages” on page 170 for a list and description of entries.
Notes about notifications: E-mail notifications require that the recipients have an e-mail address configured in their user profile. Your system might support DSN, but not all systems do. The route to an e-mail destination might include a node that does not support DSN. If DSN is not supported through the entire path, a return notification might not occur. All pending notifications are lost when you reset network parameters and when fatal errors occur in operation.
To control printed transaction reports and e-mail messages for fax transmission EN 1 Start the HP JetAdmin software. 2 On the device list, click the digital sender you want. 3 Click Device and then click Modify. 4 In the Configuration window, click Fax. 5 Select your preferences for notifications. 6 Click OK.
Shutting down and restarting Use the shutdown procedure for the following reason: to prepare the digital sender to be physically turned off (for example, when you need to replace a part) Notes about the procedure: Shutdown locks the digital sender from use until you restart it. The procedure does not turn the power off. Jobs in process might be interrupted. You can shut the digital sender down at the control panel, or do it remotely using the HP JetAdmin software.
To shut down and (optionally) restart using the HP JetAdmin software 1 Make sure that no one is using the digital sender. The shutdown interrupts any job in process. 2 Start the HP JetAdmin software. 3 In the device list, click the digital sender you want to shut down. 4 Click Device and then click Modify. 5 In the Configuration window, click Tools. 6 Click one of the following: Shutdown Re-boot EN Shut down without restarting Shut down and then restart 7 Click OK.
Resetting Resetting address books Use this procedure for the following reasons: when you want to clear the e-mail addresses of all address books and reenter the addresses (for example, if significant changes to e-mail addresses in your company have occurred) as a general practice before you restore address books, so that the database is clean (described under “Restoring” on page 96) when instructed to do so by troubleshooting steps or HP customer support Resetting address books does the followi
Resetting network parameters Use this procedure for the following reasons: when you move the digital sender from one network to another network when instructed to do so by troubleshooting steps or HP customer support Resetting network parameters does the following: locks the digital sender from use until the reset is complete erases all pending fax notifications erases the configuration for TCP/IP, DNS/WINS, security (except the administrator password), e-mail, fax, and LDAP settings r
Resetting to factory defaults Use this procedure for the following reasons: when you want to completely reconfigure the digital sender and all address books when instructed to do so by troubleshooting steps or HP customer support Resetting the digital sender to factory defaults is a combination of resetting address books and resetting network parameters.
To reset to factory defaults using the control panel 1 Make sure the digital sender is idle (the green light under the button is off). 2 At the control panel, press SHIFT+ALT+ 3 If an administrator password is required, the HP 9100C Login dialog box appears. Type the password and press OK. 4 When the configuration menu appears, press TOOLS. 5 Select Factory defaults and press OK. 6 Press OK to confirm that you want to shut down. .
Backing up and restoring address books Backing up Use this procedure for the following reasons: as a part of your regular routine for backing up important information before you make a large number of changes in the HP Address Book Manager to make a copy of information so that you can replicate it on another digital sender when instructed to do so by troubleshooting steps or HP customer support Notes about the procedure: The administrator and users can both back up address books, but th
The backup creates a Notify.dat file that contains one of the codes shown in the following table. You can find this file in the folder you choose to place the backup. Status information in the Notify.dat file Code Action OK The backup completed successfully. No action required. FAIL01 Retry. If the problem persists, note the code and contact HP customer support. FAIL02 Retry. If the problem persists, note the code and contact HP customer support.
Restoring Use this procedure for the following reasons: to replace the address book information in a digital sender when instructed to do so by troubleshooting steps or HP customer support to copy the address books from one digital sender to another digital sender (these digital senders do not have to be on the same network) Notes about the procedure: Restoring destroys the previous version of address books on the computer that is receiving the restore.
To restore 1 Make sure that no one is using the digital sender. The restore interrupts any job in process. 2 Make sure the HP Digital Sender Link is running on the computer that is to receive the restored files. 3 Start the ABM. 4 On the Tools menu, click Restore. 5 For the Restore Directory field, click Browse to locate the folder that contains backup files. 6 Click Start. You cannot stop the restore once you have started it. Clicking Cancel only closes the window that monitors the operation.
Creating and maintaining user profiles This section contains information about user profiles that pertains to the administrator. See the user guide or the ABM online help for details on other use. Both users and the administrator have the ability to create a user profile. However, there are important differences in their capabilities: Users can see and change only their own profile. The administrator can see and change any user profile. Users cannot validate their own profile.
To change a user profile 1 Start the ABM. 2 In the ABM main window, click Users. 3 Click the user whose profile you want to change. 4 On the File menu, click Properties. 5 Make your changes in the User Profile Properties dialog box. 6 Click Change to confirm the changes and return to the main window. To delete a user profile EN 1 Start the ABM. 2 In the ABM main window, click Users. 3 Click the user whose profile you want to delete. 4 On the File menu, click Delete.
Controlling security Determining who can use the digital sender The administrator determines who can use the digital sender: only registered users (those with a user profile) or both registered users and guest users. To determine who can use the digital sender 1 Start the HP JetAdmin software. 2 In the device list, click the digital sender. 3 Click Device and then click Modify. 4 In the Configuration window, click Security.
To change or set administrator password using the ABM 1 Start the ABM. 2 On the Digital Sender menu, click Security. The Security Level dialog box appears. 3 Type the new password in the New box. 4 Type the new password again in the Confirm New box. 5 Click OK. To change or set administrator password using the HP JetAdmin software 1 Start the HP JetAdmin software. 2 In the device list, click the digital sender. 3 Click Device and then click Modify.
Controlling whether the administrator must validate new or changed user profiles Any ABM user can create or change a user profile. However, the administrator controls what happens then: Note New user profile or change is accepted at once Users can immediately access public address books and their private address books at the control panel. New user profile or change must be validated by the administrator Users receive a notification that their user profile has been submitted, but needs validation.
Validating a new or changed user profile Use this procedure when new or changed user profiles require validation (see “Controlling whether the administrator must validate new or changed user profiles” on page 102 for details on how the requirement is set). Users cannot access their private address books at the control panel until their profiles have been validated. To validate a new or changed user profile EN 1 Start the ABM. 2 In the ABM main window, click Users.
Working with address books This section contains information about address books that pertains to the administrator. When you log in to the HP Address Book Manager as administrator, the main window lists the following: Public Email Contains e-mail addresses available to any user. Only the administrator can change information in this address book (see “Maintaining the Public Email address book” on page 105). Public Fax Contains fax destinations available to any user.
Maintaining the Public Email address book Only the administrator can change information in the Public Email address book. To add an address to the Public Email address book 1 Start the ABM. 2 In the ABM main window, click Public Email. 3 On the File menu, click New. The New E-mail dialog box appears. 4 Complete the information in the dialog box and then click Add. 5 Repeat step 4 for each address you want to add. 6 When finished, click Close.
To delete a list from the Public Distribution Lists address book 1 Start the ABM. 2 In the ABM main window, click Public Distribution Lists. 3 Click the distribution list you want to delete. 4 On the File menu, click Delete. 5 Click Yes to confirm. To add addresses to a distribution list Note 1 Start the ABM. 2 In the ABM main window, open the e-mail address book or distribution list that contains the addresses you want to add to a list. 3 Select the addresses you want to add.
Importing e-mail addresses into address books This section contains information about importing e-mail addresses that pertains to the administrator. Both users and the administrator can import e-mail addresses into the digital sender, but they have different capabilities: Users can import e-mail addresses only into their private e-mail address books. The administrator can import e-mail addresses into the Public Email address book.
LDAP Data Interchange File (LDIF) Characteristics of the file: ASCII format File extension of .ldif For detailed and current information on this file format, see the LDIF technical specifications maintained by the Internet Engineering Task Force (IETF) at the following location: http://search.ietf.org/internet-drafts/draft-good-ldap-ldif-00.txt Example: dn: cn=Mark White,mail=mw@acme.
Comma-Separated Value (CSV) Characteristics of the file: ASCII format one entry per line file extension of .csv fields on the command line are separated by a comma (,) quotes around the name are needed if you want to include a comma in the name Example: "Mark, White",mw@acme.com Bob Red,bob@red.
Hewlett-Packard Batch Configuration (HPBC) Characteristics of the file: ASCII format one command per line file extension of .hpb fields on the command line are separated by a space quotes around the name are needed if you want to include a space in the name Commands that can be included in the file: CA emailab Clear all entries in the Public Email address book. If used, this must be the first line in the file. SE emailab Add the entry to the Public Email address book.
Managing printers To enable convenience copying or printing of fax transaction reports, you need to set up at least one printer for use with the ABM. The list of printers that you make available appears in the ABM main window under Public Printers. The printers you choose must already be configured on the network. You can set up any number of printers for convenience copying. At the digital sender, users then select the one they want to use.
To designate the printer for fax transaction reports If the printer you want to use for fax transaction reports has not been set up for use with the ABM, follow the steps under “To add a printer to the Public Printers list” on page 111). Select the Set as Default Printer for Reports check box. If the printer has already been set up for use with the ABM, follow the steps below.
Using the activity log The digital sender keeps a record of events in an activity log (see the box below). Every event has an “owner”—the individual who initiated the action. System events (such as configuration changes made at the control panel) name the administrator as their owner. Both users and the administrator can view the log, but they have different capabilities: Users can view only the events they own as registered users and the events initiated by guests users.
To view the activity log for guest user or administrator 1 Start the ABM. 2 On the Tools menu, click View Log. 3 Click either Administrator or Guest. 4 You can keep the activity viewer open while you work on your computer. To close it, on the File menu, click Exit. To view the activity log for a registered user 1 Start the ABM. 2 Click Users. 3 Click the user whose log you want to see. 4 On the Tools menu, click View Log. 5 Click the user name.
To use the activity log The activity viewer shows different information about the messages arranged in columns. You can sort the messages by the type of information (for example, by severity in order to list all fatal messages first). To do this, click the top of the column containing that information. The status bar at the bottom of the viewer shows how many messages are in the log for each type of message. Using the activity log To do this Action Print the log On the File menu, click Print.
Displaying the self-test page The self-test page displays useful information about the digital sender (see the table on the next page). Use it for the following reasons: verify configuration settings verify the operating status of the HP JetDirect print server learn the MAC address of the digital sender learn firmware version numbers The self-test page is in English only (even if you configure the control panel for a different language).
Self-test page parameters Parameter Descriptions FW Ver. Version of firmware installed in the digital sender. FW Date Release date of the firmware installed in the digital sender. JetDirect Prd. # Product number of the HP JetDirect print server: HP J3110A Ethernet (10Base-T) networks HP J3111A Ethernet (10Base-T, 10Base-2) and LocalTalk networks HP J3112A Token Ring (IEEE 802.5) networks HP J3113A Fast Ethernet (10/100Base-TX) networks JetDirect FW Rev.
Self-test page parameters (continued) Parameter Descriptions Late collisions Total number of packets that were not transmitted due to late collisions (collisions after the 64th byte of a packet). Log Server Addr. IP address of the host computer that receives syslog messages from the HP JetDirect print server. JetDirect Cfg. Indicates how the digital sender has received its TCP/IP configuration: BOOTP Automatically from a BOOTP server. DHCP Automatically from a DHCP server.
Changing the contrast level on the control panel Use this procedure to change the contrast on the control panel. You might want to do this, for example, to adjust for lighting conditions in your office. To change contrast level You can change the contrast level at any time. The digital sender does not need to be idle.
Upgrading the digital sender firmware Use this procedure for the following reason: when Hewlett-Packard notifies you that a firmware upgrade is available for the digital sender Notes about the procedure: When you upgrade the digital sender firmware, you replace the existing firmware image with one or more new files. The old firmware image is saved until the first 50 jobs have been processed with the new firmware.
Maintaining the hardware Cleaning the digital sender You occasionally need to clean your digital sender, as described in the following steps. To clean the digital sender and delivery guide CAUTION 1 Shut down the digital sender (see “Shutting down and restarting” on page 88). 2 Turn the power off. 3 With a clean, soft cloth and a mild detergent, wipe off the outside of the digital sender. Then dry it with a clean, soft cloth. 4 Raise the ADF.
Replacing the delivery guide sheet 3 Replace the delivery guide sheet if the scanning quality is still poor after cleaning (if, for example, vertical black or white lines appear on images). To replace the delivery guide sheet 4 1 Shut down the digital sender (see “Shutting down and restarting” on page 88). 2 Turn the power off. 3 Raise the ADF unit. 4 Open the delivery guide by grasping the small plastic handles on either side of the delivery guide and pulling down.
Replacing the lower rollers 3 Replace the lower rollers if they are worn (if, for example, the digital sender is picking up multiple sheets of paper). To replace the lower rollers 4 1 Shut down the digital sender (see “Shutting down and restarting” on page 88). 2 Turn the power off. 3 Raise the control panel. 4 Press down on the plastic cover located behind the right-hand roller, and pull the cover towards you. 5 Move the rollers to the right and remove the rollers and roller bar.
Removing and replacing the HP JetDirect print server 3 CAUTION HP JetDirect print servers (interface cards) contain electronic components that can be damaged by static electricity through electrostatic discharge (ESD). To prevent ESD damage, maintain frequent contact with any bare sheet metal surface on the digital sender. A grounding wrist strap (or similar device) is useful for this purpose. Handle the interface card carefully at all times. Avoid touching electronic components or circuit paths.
10 LEDs on HP JetDirect J3113A print server 7 Press the new interface card into the digital sender until the interface card is firmly seated, and tighten each retaining screw a little at a time until both screws are secure. 8 Connect the network cable to the interface card. 9 Connect the power cable and turn the digital sender on. 10 Verify that the interface card was installed correctly and successfully linked to the network.
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4 Troubleshooting Introduction This chapter is your guide for resolving problems that might occur while you are using the HP 9100C Digital Sender.
Sources for information about problems Sources for information about problems Source Description Control panel light A three-color light under the key on the control panel provides information about operation. See “Control panel messages” on page 141 for a list of messages associated with each condition, and recommended actions. Off. The digital sender is in an idle state. Flashing green and orange. The digital sender is in the process of starting. Steady green. The digital sender is ready to send.
Clearing paper jams 1 2 When you have a paper jam, the control panel displays this message: Paper jam. Open the cover and remove the paper. Use the appropriate procedure below to clear the jam: clear jams at the start of a page clear jams at the end of a page clear jams inside the ADF To clear jams at the start of a page 1 Raise the control panel. 2 Remove the jammed paper. 3 Push the control panel down securely.
1 2 3 130 Chapter 4 - Troubleshooting To clear jams at the end of a page 1 Raise the control panel and then the document tray. 2 Remove the jammed paper. 3 Close the document tray and push the control panel down securely. 4 The control panel prompts you to do one of the following: Reinsert the paper and press to continue sending. Stop processing and send the data to its destination by pressing SEND. Stop sending without saving your data by pressing .
1 To clear jams inside the ADF 1 Raise the control panel. 2 Raise the ADF unit. 3 Open the delivery guide by grasping the small plastic handles on either side of the delivery guide and pulling down. 4 Remove the jammed paper.
5 6 132 Chapter 4 - Troubleshooting 5 Close the delivery guide sheet by aligning its holes with the small plastic spindles on the delivery guide and pressing down. 6 Close the ADF unit and push the control panel down securely. 7 The control panel prompts you to do one of the following: Reinsert the paper and press to continue sending. Stop processing and send the data to its destination by pressing SEND. Stop sending without saving your data by pressing .
Troubleshooting the digital sender General digital sender troubleshooting Use the table below to solve common problems encountered while using the digital sender. Contact HP customer support if the actions suggested below do not resolve the problem. Note As a general rule for all problems, check both the control panel and activity log for relevant messages. You can find an explanation of these messages under “Control panel messages” on page 141 and “Activity log messages” on page 170.
General digital sender troubleshooting (continued) Problem Control panel is not working. Actions Digital sender does not accept your password. Image quality is poor. When using the ADF, the digital sender is feeding multiple sheets, skewing pages, or jamming frequently. Private address books are not accessible at the control panel. Make sure the power cable is plugged into the power outlet. Make sure the control panel cable is securely connected.
General digital sender troubleshooting (continued) Problem An item loaded in the ADF keeps jamming. Actions Digital sender is sending items very slowly. A document sent to a computer did not arrive in the default inbox. EN If you are sending a document that is too large, it might jam in the ADF. The largest document you can place in the ADF is 215.9 by 355.6 mm (8.5 by 14 in). Use the glass on the digital sender to send the document.
General digital sender troubleshooting (continued) Problem An e-mail transmission you sent did not arrive at the destination e-mail address. Actions A document sent to a printer did not print. If you typed the e-mail address at the control panel, make sure you typed it correctly. The job might have been lost because of a serious internal problem. All pending jobs are sometimes lost when this happens. Resend the e-mail message. Make sure the e-mail server is running.
General digital sender troubleshooting (continued) Problem A fax transmission you sent did not arrive at the destination fax machine. Actions E-mail confirmations of e-mail transmissions are not being received. EN The receiving fax machine might be turned off or experiencing an error condition such as out of paper or toner. Check with the recipient. The LAN fax server might be busy sending other faxes or waiting to redial other faxes.
General digital sender troubleshooting (continued) Problem You are not receiving e-mail confirmation of fax transmissions. Actions Fax transaction reports are not printing at a network printer. The bottom of a page that you sent is cut off. The name you typed at the control panel does not match your user name, or your e-mail address is not correct in your user profile in the ABM. At the control panel, type your user name exactly as it appears in your user profile.
Checking the address book database At any time, you can check the database of address books to correct problems and inconsistencies in the information.
To check address books using the control panel 1 Make sure the digital sender is idle (the green light under the button is off). 2 At the control panel, press SHIFT+ALT+ 3 If an administrator password is required, the HP 9100C Login dialog box appears. Type the password and press OK. 4 When the configuration menu appears, press TOOLS. 5 Select Check Address Books and press OK. 6 Confirm that you want to perform the check.
Control panel messages The following table lists the messages the control panel might display while you are using the digital sender, the cause of the message, and recommended actions. Note The messages are listed in alphabetical order. Messages that report normal status are not included. Control panel messages Message Description Actions AB Error codes An internal problem in accessing address books has occurred. EN Turn the digital sender off and then back on.
Control panel messages (continued) Message Description Cannot connect to PC. You selected the PC function, but the destination computer is off or the HP Digital Sender Link is not running on that computer. Actions Configuration changed. Please wait... The administrator is updating the digital sender with changes. The digital sender is unavailable for use while the update takes place. Device unreachable. You selected the JetSend function, but the destination device is turned off.
Control panel messages (continued) Message Description Actions Duplicate addressee exists. Last recipient not added. Notification message only. You selected or entered a duplicate e-mail destination. The digital sender uses only the first one you entered. Duplicate fax number exists. Last fax recipient not added. Notification message only. You selected or entered a duplicate fax destination. The digital sender uses only the first one you entered. E-mail server not available.
Control panel messages (continued) Message Description Errors were found checking the address book. Please, check the log file. Notification message only. An internal check of the address book database found and removed at least one problem entry. Check the activity log for the number of problem entries that were removed. Errors were found when checking the address book. Initialize address book? An internal check of the address book database found significant problems. Internal error.
Control panel messages (continued) Message Description Actions JetDirect not responding. The firmware version of Please check the card or the HP JetDirect print the firmware version. server (interface card) installed in the digital sender is not compatible with the product. JetSend subsystem busy. The digital sender has another HP JetSend job pending. LDAP protocol error. Search error. The LDAP search could not complete because of a problem with a network connection or LDAP server.
Control panel messages (continued) Message Description Network error codes. There is a problem with the HP JetDirect print server. Actions No destination available. No destination has been configured for the customized function key that you selected. No matches found. There is no entry in the LDAP directory that matches your search string and search criteria. No pages scanned. Job canceled. After a paper-jam error, you did not reinsert a document in the ADF. Object not found.
Control panel messages (continued) Message Description Passwords mismatch. Press any key to retry. During the procedure to change administrator password, the confirming password that was entered did not match the first password. Search error. An unexpected problem occurred in the LDAP search (for example, memory shortage, or problem with the network link or LDAP server). Sorry, you have typed an incorrect password. Please retype your password.
Control panel messages (continued) Message Description The e-mail configuration is inconsistent. Please check. There is a problem with the e-mail configuration.
Control panel messages (continued) Message Description The LDAP configuration is There is a problem with inconsistent. Please the LDAP configuration. check. Actions EN Using either the configuration menu at the control panel or the LDAP page in the HP JetAdmin software, make sure that you have correctly configured the LDAP server. If you use symbolic names, use the DNS/WINS page in the HP JetAdmin software to make sure you have correctly configured a DNS or WINS server.
Control panel messages (continued) Message Description The LDAP server is There is a problem with currently unreachable. either the LDAP server or Contact the administrator. the network. Actions The PC address in your The IP address for your user profile is invalid. computer in your user Contact the administrator. profile is invalid. The search took too much The LDAP search timed time. Search cancelled. out. The user name you typed The digital sender did not was not found.
Control panel messages (continued) Message Description Actions The WINS configuration is There is a problem with inconsistent. Please the WINS (Windows check. Internet Naming Service) configuration. This operation can require You are being asked to several minutes. Do you confirm that you want to really want to proceed? check the address book database. This will clear the configuration and all the destinations.
Control panel messages (continued) Message Description Too many pending faxes. The digital sender can Please, delete a fax hold up to 128 pending destination. fax transmissions. Unexpected pages in second pass. Job canceled. You selected duplex mode and there are more pages in the second pass than in the first. You do not have sufficient The account name used access rights. to authenticate searches with LDAP server has insufficient rights to access the information. Your profile is not enabled.
Internal error message descriptions and actions Code Description Actions NOTE Every internal error message has a code associated with it. Use the code to locate the description and action. 2,1 2,2 System error while restarting, or an internal error in accessing memory. 2,3 2,4 2,5 2,6 2,9 2,10 2,11 Failure while executing a job. 4,1 4,2 4,102 4,201 4,301 4,302 4,401 4,402 4,403 Failure sending a document, or an internal software or hardware problem.
Internal error message descriptions and actions (continued) Code Description 7,1 through 7,20 Internal failure. 7,100 through 7,130 Network configuration data is no longer accessible. Actions 7,200 through 7,220 Lack of internal memory resources, or other internal failure. Turn the digital sender off and then back on. If the problem persists, note the code and contact HP customer support. Turn the digital sender off and then back on.
Internal error message descriptions and actions (continued) Code Description 9,100 through 9,111 Internal problem in functionality (for example, sending to fax, backup, restore, or upgrade). Actions Turn the digital sender off and then back on. If the problem persists, note the code and contact HP customer support. 9,200 through 9,205 9,300 through 9,309 9,400 through 9,405 9,500 10,0 Failure initializing address books. 10,50 through 10,56 Failure initializing address book.
Internal error message descriptions and actions (continued) Code Description Actions 10,57 Internal error in managing address books. 10,58 10,59 Unrecoverable problem with address books. 10,60 Address book contents lost. 10,100 through 10,107 Failure loading address books. 10,200 through 10,206 Failure importing address books. 10,300 through 10,304 The network link to the address books is missing.
Troubleshooting network problems General network troubleshooting Use the following tools to troubleshoot general network problems: self-test page (see “Displaying the self-test page” on page 116) network management and monitoring software (for example, the HP JetAdmin software) E-mail service troubleshooting You can use the HP JetAdmin software to verify that the path from the digital sender to the e-mail server is properly configured and working.
Fax service troubleshooting There are several ways you can troubleshoot the fax service: check fax notifications (if configured) check the fax folder and workarea check the link between the digital sender and the LAN fax server To check fax notifications Fax notifications (e-mail messages or printed transaction reports) occur only under the following circumstances: your LAN fax product supports notifications you have enabled notifications on the Fax page in the HP JetAdmin software (see “To
To check the link between the digital sender and the LAN fax server You can use the HP JetAdmin software to check the link between the digital sender and the LAN fax server. This procedure detects if the digital sender is still waiting for notification from the LAN fax server about faxes that have been sent. You can also use this procedure to check whether fax transmissions are pending.
HP JetAdmin software troubleshooting The following table contains the error messages pertaining to the digital sender that might appear when you are using the HP JetAdmin software and actions to take to resolve the problem. See the diagnostics and troubleshooting topics in the HP JetAdmin software online help for additional troubleshooting help. Note Messages are listed in alphabetical order. Self-explanatory messages are not included.
HP JetAdmin software messages (continued) Message Description Actions Another user is already logged in as ADMINISTRATOR. Please ensure that no other ADMINISTRATOR is using HP JetAdmin or HP Address Book Manager on this device. Two administrators cannot be logged in to the same digital sender and be using the HP JetAdmin software or the ABM at the same time. Configuration channel is busy, cannot connect to device now.
HP JetAdmin software messages (continued) Message Description Error reading fax vendor There is a problem in the key in registry (key name fax vendor database. name) Some vendors might not appear in the Product Name list on the Fax page in the HP JetAdmin software. Failed to complete command. Operation aborted. The command to reset failed to reach the digital sender. The reset did not occur on the digital sender. Actions Firmware upgrade failure The digital sender cannot (code code).
HP JetAdmin software messages (continued) Message Description Actions Generic error (code). A system error has been detected. HP JetAdmin could not open Firmware image. Upgrade cancelled. The HP JetAdmin software cannot open the .ver file that you chose. If you specify a network name you have to ensure that DNS and/or WINS name resolution are enabled. IMSP init failure. Check that you have read access to the .
HP JetAdmin software messages (continued) Message Description Actions Invalid IP address (code code). The IP address you typed is not valid. Invalid password. The password you typed is not valid. JetAdmin could not issue test command to the digital sender. E-mail sending not tested. The HP JetAdmin software is unable to contact the device to issue the test e-mail message, either because of a communication problem over the network or because the digital sender has been turned off.
HP JetAdmin software messages (continued) Message Description Some fax transmissions have successfully been submitted by the digital sender to the fax server, but the digital sender has not received notification of successful or unsuccessful transmission yet. Verify the status of the fax server and repeat this test or check the log file from HP Address Book Manager. Check the log file from HP Address Book Manager for lost notifications.
HP JetAdmin software messages (continued) Message Description The dynamic link library Imspapi.dll could not be found in the specified path. Some files needed to support the digital sender are not installed correctly. Actions Unable to communicate with the device. The HP JetAdmin software cannot contact the digital sender, either because of a network communication problem or because the digital sender has been turned off.
HP JetAdmin software messages (continued) Message Description Actions Unable to communicate with the device. Please verify if the device is connected to the network. The digital sender is not If logging in: Check that the digital sender is responding to the login responding on the network using a attempt by the network command such as ping. HP JetAdmin software.
HP JetDirect print server troubleshooting General troubleshooting Several parameters on the self-test page provide helpful information about the print server. In particular, the TCP/IP status parameter indicates whether the print server is actively connected to the network or whether an error conditions exists. See “Displaying the self-test page” on page 116 for a description of all parameters and for steps on how to access the self-test page.
If you change P1 to the AUTO=OFF position, then P2 selects the link speed (10 or 100 Mbps) and P3 selects the communication mode (half-duplex or full-duplex). If you manually configure the interface card using jumpers P2 and P3, verify that the configuration of the connecting network device (such as a network switch) matches. For example, if you set the interface card for 100Base-TX full-duplex operation, the port on the network switch must be set to 100 Mbps full-duplex operation.
Activity log messages The activity log for each user contains up to 100 messages. The activity log for the administrator contains up to 200 messages. When the maximum number of messages has been reached, new messages begin overwriting the oldest messages. The icons shown below appear in the activity log to identify the type of message: normal Normal activity; no action required. warning The function completed partially. No action is required.
Activity log messages Message Description 001/01 E-mail send report. Sender: name. Subject: subject. Status: Failed. The e-mail transmission was unsuccessful. You might have entered an incorrect e-mail address. Actions 001/02 E-mail send report. Sender: name. Subject: subject. Status: OK. Notification message only. Your e-mail transmission was successful. 001/03 E-mail send report. Sender: name. Subject: subject. Status: Image processing error. The e-mail transmission was unsuccessful.
Activity log messages (continued) Message Description 003/01 The document could not be Document sent to the delivered to the HP Digital HP Digital Sender Service. Sender Service. Recipient(s): name. Number: fax number. # of pages: pages. Result: Failed. Local disk access failure. Code: code. 003/02 There is a problem sending Document sent to the the document to the HP Digital HP Digital Sender Service. Sender Service. Recipient(s): name. Number: fax number. # of pages: pages. Result: Failed.
Activity log messages (continued) Message Description 003/05 There is a problem sending Document sent to the the document to the HP Digital HP Digital Sender Service. Sender Service. Recipient(s): name. Number: fax number. # of pages: pages. Result: Failed. Close remote file failure. Code: code. 003/06 There is a problem sending Document sent to the the document to the HP Digital HP Digital Sender Service. Sender Service. Recipient(s): name. Number: fax number. # of pages: pages. Result: Failed.
Activity log messages (continued) Message Description 003/09 There is a problem sending Document sent to the the document to the HP Digital HP Digital Sender Service. Sender Service. Recipient(s): name. Number: fax number. # of pages: pages. Result: Failed. Fax driver configuration failure. Code: code. 003/10 Document sent to the HP Digital Sender Service. Recipient(s): name. Number: fax number. # of pages: pages. Result: Failed. Biscom submit API failure. Code: code.
Activity log messages (continued) Message Description 004/01 Fax transmission result. Receipt: name. Number: fax number. Accounting: code. # of pages: pages. Result: successful transmission. Notification message only. The document was successfully faxed. 004/02 Fax transmission result. Receipt: name. Number: fax number. Accounting: code. # of pages: pages. Result: unsuccessful transmission. The document could not be faxed. 004/03 Fax transmission result. Receipt: name. Number: fax number.
Activity log messages (continued) Message Description 005/01 Document sent to an application. Menu: name. Application: name. Result: failed. The document could not be delivered to the program on the receiving computer. Actions 005/02 Document sent to an application. Menu: name. Application: name. Result: success. Notification message only. The document was delivered successfully. 176 Chapter 4 - Troubleshooting Make sure the receiving computer is on.
Activity log messages (continued) Message Description 005/03 Document sent to an application. Menu: name. Application: name. Result: Image processing error. An internal error occurred while the document was being processed. Actions 006/00 Notification message only. The Firmware upgrade completed. procedure for upgrading the digital sender firmware was successful. 007/00 System backup completed. Notification message only. The procedure for backing up the digital sender database was successful.
Activity log messages (continued) Message Description 011/00 System backup failed. The address book backup did not complete. Actions 013/00 All Address Book cleared. Notification message only. The procedure for resetting address books was successful. 014/00 Public Email Address Book cleared. Notification message only. The Clear Address Book command in the ABM was successful. 015/00 Public Fax Address Book cleared. Notification message only.
Activity log messages (continued) Message Description 019/00 All customized Function Keys cleared. Notification message only. The Clear Address Book command in the ABM was successful. 020/00 Notification message only. The New customized Function Key: named function key has been name. configured in the ABM. 021/00 Notification message only. Modified customized Function The named customized Key: name. function key has been changed in the ABM. 022/00 Deleted customized Function Key: name.
Activity log messages (continued) Message Description 027/00 Address Book Import report on entries. Added: number. Duplicated: number. Processed: number. Notification message only. The digital sender successfully imported the addresses. -OrSome addresses were not imported because they were duplicates. 028/00 Address Book Import report on entries. Deleted: number. Not found: number. Processed: number. Notification message only. -OrSome addresses were not deleted because they could not be found.
Activity log messages (continued) Message Description 032/00 Address Books checking terminated with a severe corruption indication. Problems in the address books prevented the internal check of address books from completing. 033/00 Copy functionality status: disabled. Notification message only. All printers have been removed from the Public Printers address book. 033/01 Copy functionality status: enabled. Notification message only.
Activity log messages (continued) Message Description 035/00 Network error during e-mail transmission. Code: code. The e-mail transmission failed because of a problem in the network. Actions 036/00 Network error during SMTP protocol negotiation. Code: code. The e-mail transmission failed because of a problem in the network. 037/00 E-mail not delivered to destination name. The e-mail message could not be delivered to the named destination.
Activity log messages (continued) Message Description 040/00 The SMTP server is not configured. The e-mail server address is missing in the configuration. Actions 041/00 The SMTP server is no more reachable. There is a problem with the e-mail server. There is a problem with the 042/00 The DNS server is not able to DNS or WINS server. retrieve the SMTP server address. 043/00 The SMTP server is now reachable. EN Notification message only.
Activity log messages (continued) Message Description 044/00 Notification message only. The DNS server is now able to retrieve the SMTP server address. 045/00 Internal problem: Network channels exhausted. All channels are busy, or they have been used but not released. 046/00 The SMTP server didn’t accept the e-mail message because it was too big. The e-mail server could not accept the e-mail message transmitted by the digital sender because it was too big.
Activity log messages (continued) Message Description 047/03 Print job result. From: name. To: printer name. Result: Image processing error. An internal error occurred while the document was being processed. Actions 048/00 Printer unreachable. Name: printer name. Code: code. The print job sent to the printer could not be delivered. This might happen if you send a job while the printer is busy. 049/00 Failure in printing a document. Printer: printer name. Code: code.
Activity log messages (continued) Message Description Actions 053/00 HP 9100C configuration changed at the control panel. Notification message only. 054/02 PML initialization result: initialization error. The message indicates a problem in the HP JetDirect print server or digital sender hard drive. The digital sender will not operate until the problem is fixed. 055/01 Environment enabling: Fax has been result. Notification message only.
Activity log messages (continued) Message Description 058/00 The default “From” e-mail address is not set. Cannot send e-mail messages if “From” field is not provided either at control panel or in registered user profile. A default FROM e-mail address is missing from the configuration. 059/00 System boot. Notification message only. The digital sender is restarting. 060/00 System shutdown. Notification message only. The digital sender is shutting down. 061/00 JetSend job failure.
Troubleshooting the software The troubleshooting for software is divided into these sections: general software troubleshooting (page 189) HP Address Book Manager messages (page 190) HP Digital Sender Link messages (page 195) General software troubleshooting Use the table below to solve common problems encountered while using the software. The programs do not display messages for these types of problems. Usage problems Problem The ABM or HP Digital Sender Link is running very slowly.
HP Address Book Manager messages The following table contains the error messages that might appear when you are using the ABM and actions to take to resolve the problem. Note Messages are listed in alphabetical order. HP Address Book Manager messages Message Description Actions ABM has found a number of items greater than the maximum supported. Application may become unstable.
HP Address Book Manager messages (continued) Message Duplicated login. Description You might already have logged in and started the ABM. A previous connection with the ABM might have been interrupted. Another user has logged in under the name you used. Failed to add the entry. During the procedure to import e-mail addresses, the addresses that were found could not be added to the ABM because the selected address book is full. Initialization failed.
HP Address Book Manager messages (continued) Message Description Actions Login Failed. Wrong Login Name or Password Bind Failed. During the procedure, you entered an invalid login name or password for the server to be searched. Network access failure. There is a problem connecting to the digital sender through the network. In the directory configuration, check the login name and password fields for the server you are searching. See the user guide for information on defining directories.
HP Address Book Manager messages (continued) Message Description Search failed! No such object. During the procedure to import e-mail addresses, the directory configuration might not be correctly specified. The password and the confirmation text does not match. Please enter them again. During the procedure to import e-mail addresses, the password for the server that was specified in the Password and Confirmation fields did not match.
HP Address Book Manager messages (continued) Message Your query has exceeded the size limit. EN Description Actions During the procedure to import e-mail addresses, the search found a greater number of entries that match the search criteria than allowed by the server. In the Directory search dialog box, narrow the Name or Email address search criteria to return fewer entries. (For example, search for “Smithson” instead of “Smith.
HP Digital Sender Link messages The following table contains the error messages that might appear when you are using the HP Digital Sender Link and actions to take to resolve the problem. Note Messages are listed in alphabetical order. HP Digital Sender Link messages Message Description A file already exists with the same name. The path specified in the Target Application or the Default Inbox field already exists. Address Book Manager still active. The ABM is already running.
HP Digital Sender Link messages (continued) Message Description Actions Error: verify if another instance If the message is received on if the same application is a computer running Windows already running. 9x, the program is already running. If the message is received on a computer running Windows NT 4.0 or 5.0, the program is already running or the HP Digital Sender Service is running. Error writing data into the receive inbox.
HP Digital Sender Link messages (continued) Message Description Not enough rights for the specified directory. The HP Digital Sender Link cannot accept or create the path specified in the Path to Receive Inbox field because you do not have the rights to read and write to the requested location. Start in path doesn’t exist. Create now? The path specified in the Target application initial path field does not exist. Allow the program to create the new path or choose another path.
Restoring old firmware images Use this procedure for the following reasons: to restore the previous version of firmware in the digital sender when an upgrade to new firmware (as described in “Upgrading the digital sender firmware” on page 120) was unsuccessful or unsatisfactory when instructed to do so by troubleshooting steps or by HP customer support Notes about the procedure: You cannot restore old firmware images if you have processed more than 50 jobs at the digital sender using a more cur
198 Chapter 4 - Troubleshooting EN
5 Warranty and support information Hewlett-Packard limited warranty statement HP PRODUCT HP 9100C Digital Sender EN DURATION OF WARRANTY One year 1 HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement parts may be either new or like-new.
6 Note Warranty does not apply to defects resulting from improper or inadequate maintenance or calibration, software, interfacing, parts or supplies not supplied by HP, unauthorized modification or misuse, operation outside of the published environmental specifications for the product, or improper site preparation or maintenance.
Replacement parts and accessories You can obtain replacement parts for your HP 9100C Digital Sender by contacting your sales representative or your Hewlett-Packard dealer.
HP customer support options worldwide See “Worldwide sales and service offices” on page 206 for countries not listed here. Customer Support and Product Repair Assistance for the U.S. and Canada: Call (1) (208) 323-2551 Monday through Friday from 6 am to 10 pm, Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling.
In-country support numbers: If you require support after your warranty has expired, additional product repair services, or if your country is not listed below, see “Worldwide sales and service offices” on page 206.
HP customer support Online services: for 24-hour World Wide Web URL - Printer drivers, updated HP printer access to information over your modem, we suggest these services: software, plus product and support information may be obtained from the following URLs: for HP 9100C Digital Sender http://www.digitalsender.hp.com in the U.S. http://www.hp.com in Europe http://www2.hp.com Printer drivers may be obtained from the following sites: in Japan ftp://www.jpn.hp.com/drivers/ in Korea http://www.hp.co.
HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.
Worldwide sales and service offices Note Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed under “HP customer support” on page 204. Products should not be returned to these offices. Argentina Brazil Hewlett-Packard Argentina S.A.
Colombia Germany Hewlett-Packard Colombia Calle 100 No. 8A -55 Torre C Oficina 309 Bogota, Colombia Hewlett-Packard GmbH Herrenberger Strasse 130 71034 Böblingen Phone: (49) (180) 532-6222 (49) (180) 525-8143 Fax: (49) (180) 531-6122 Czech Republic Hewlett-Packard s. r. o.
Japan Netherlands Hewlett-Packard Japan, Ltd.
Singapore Thailand Hewlett-Packard Singapore (Sales) Pte Ltd 450 Alexandra Road Singapore (119960) Phone: (65) 275-3888 Fax: (65) 275-6839 Hardware Repair Center and Customer Information Center: Phone: (65) 272-5300 Extended Warranty Support: Phone: (65) 272-5333 Hewlett-Packard (Thailand) Ltd.
210 Chapter 5 - Warranty and support information EN
Index Symbols .csv files 107 .hpb files 107 .ldif files 107 .ver file 167 Numerics 100Base-TX support 8 10Base-2 support 8 10Base-T support 8 A A4-size paper handling 10 ABM (Address Book Manager).
backing up description and steps 94 problem 178 Biscom FaxCom problem 137 blank pages 134 BNC support 8 boot block version 118 BOOTP, using to assign IP address 33 box, what ships in 31 breaking apart e-mail transmissions 49 C cable collar installing 37 part number 201 cables, installing 36 CANCEL function key 79 cards, HP JetDirect.
customizing function keys 58 third-party program support 58 cycle, duty 22 D daemon.
adding to Public Email address book 105 deleting from Public Email address book 105 importing into address books 107 Email Default From parameter 82 Email Default Subject parameter 82 e-mail messages. See e-mail transmissions E-mail page 49 E-mail Quality parameter 82 E-mail Server Addr.
upgrade canceled 163 upgrade failure 162 upgrading 120 upgrading problem 177 flashing light on control panel 128 formats, file 13 framing errors 117 French EMC regulation 26 FROM field in e-mail messages 82 front panel.
installation description 29 messages 66 methods for client distribution 42 troubleshooting 63 installing administrative software 42 Adobe Acrobat Reader 43 cable collar 37 cables 36 client software 55 digital sender 36 in Token Ring network 36 JetSend sticker 37 language sticker 37 interface cards.
configuring in HP JetAdmin software 51 enabling 51 maximum number of hits 51 password (control panel) 76 password (JetAdmin software) 51 port number (control panel) 76 port number (HP JetAdmin software) 51 protocol error 145 search root (control panel) 76 search root (HP JetAdmin software) 51 search timeout 51 server unavailable 150 LDAP Account Name parameter 83 LDAP Data Interchange Format (LDIF) files, importing 107 LDAP page 51 LDAP Password parameter 83 LDAP Search Root parameter 82 LDAP Server Address
O OCR (optical character recognition) document setting 12 offices, worldwide sales and service 206 OK function key 79 online documentation description 21 installing 43 online support services 204 operating humidity 24 temperature 24 operating systems supported 30 optical resolution 22 orange light on control panel 128 OS/2 Warp Server 8 overheating problem 133 overview configuration 35 digital sender 7 P P1, P2, and P3 jumper settings on HP J3113A print server 168 packets, network 117 pages bottom cut off
maximum addresses 25 Public Fax address book description 104 maximum addresses 25 Public Printers address book adding printers 111 deleting printers 111 description 104 maximum number of printers 25 optical 22 Resolution field (HP JetAdmin software) 50 restarting the digital sender 88 restoring address books 96 firmware 198 problem 177 Retry field 50 RLE compression 11 rollers, replacing lower 123 Q quality modes 12 quick reference guide, installing online 43 R RAM (random access memory) requirements 30
setup program for administrative software 42 for client software 55 language 44 shutting down the digital sender 88 size message problem 165 of paper handled 10 setting for e-mail attachments 49 setting for scanning area 80 typical file format 13 slow digital sender 135 programs 189 searches 150 Smart Compression Imaging Technology 11 SMTP server problem 183 support 15 software administrative 42 client 55 components 21 compression 22 distributing client 55 printer 204 running slowly 189 third-party support
network 157 network errors 146 paper jams 134 print servers 168 repair assistance 202 slow sending 135 sources for information 128 tips from HP FIRST fax support 205 tools 128 WINS configuration 151 U uninstalling 63 unlocking the digital sender 36 unpacking the digital sender 36 upgrading firmware description and steps 120 problem 177 user guide installing for administrator 43 installing for user 55 online 43 part numbers 201 user profiles changing 99 controlling validation 102 deleting 99 maximum number
HP 9100C Digital Sender Administrator Guide HP 9100C Digital Sender Administrator Guide Copyright© 2001 Hewlett-Packard Co. Manual Part No.
hp 9100C digital sender addendum
Contents Addendum Receiving technical updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Enhancements to the HP Digital Sender 9100C . . . . . . . . . . . . . . . . 5 Configuration methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Control panel configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Configuration software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Web Access . . . . . . . . . . . . . . . . . . . . . .
Sending to HP Jetsend-enabled devices . . . . . . . . . . . . . . . . . . . . Sending information to password-protected devices . . . . . . . . Code update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contrast settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the contrast on a per-job basis . . . . . . . . . . . . . . . . . Additions and enhancements to software . . . . . . . . . . . . . . . . . . . . HP Enterprise Center . . . .
HP Digital Sender 9100C Addendum
Copyright Information Trademark Credits Warranty © Copyright Hewlett-Packard Company 2002 Adobe, the Adobe logo, Acrobat, the Acrobat logo, Adobe Circulate and the Adobe Circulate logo are trademarks of Adobe Systems incorporated. CompuServe is a U.S. trademark of CompuServe, Inc. Microsoft is a U.S. registered trademark of Microsoft Corporation. MS-DOS, Windows, MS Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Pentium is a U.S.
Addendum This addendum details the enhancements to the HP Digital Sender 9100C since its initial release. These enhancements improve usability as well as product integration into your network environment. Receiving technical updates Register now on the Web to make sure you receive technical updates and other HP Digital Sender 9100C special offers. Visit the HP Digital Sender 9100C website at www.digitalsender.hp.com.
Configuration methods When configuring the digital sender, a user or administrator may employ several methods. These methods include using the control panel, using configuration software, and using the Web Access tool. Web Access is a new tool that offers increased flexibility when configuring the HP Digital Sender 9100C. Control panel configuration This configuration is accomplished using the control panel on the digital sender.
Configuration replication When you have configured one digital sender, you can replicate that configuration to other digital senders on the network. The Web Access tool allows you to choose which digital sender’s configuration to replicate and which digital senders to be updated. To replicate a digital sender’s configuration Note EN 1 Open the Web Access tool. 2 Select Actions. 3 Select Replicate. The Replicate Settings screen appears. 4 Click Replication Setup.
Enhanced network support The HP Digital Sender 9100C supports the HP Jetdirect 610n print server (network interface card). This card is required for full use of the Web Access tool over a Token Ring network. The HP Jetdirect 610n also allows access to the digital sender’s embedded Web server without typing ":4242" after the IP address in your Web browser’s address bar (see “Preparing the digital sender to work with a Web server” on page 12).
Note If the Web server cannot authenticate the user, access to the digital sender is denied if you have enabled login. If you have disabled login, then the user can use the digital sender and enter any valid e-mail address. For the greatest assurance that users are not sending e-mail and faxes using someone else’s name, you must enable login on all digital senders.
Windows. Having a dedicated virtual directory is assumed in the steps outlined from this point forward. 4 In Windows Explorer, place a default html page in the local directory with which the virtual directory is associated. For performance reasons, it is highly recommended that this local directory be located on the same server as the one hosting the IIS Web server.
Properties. On the Security tab, select all of the NT user account names and group names you selected in the previous step. 13 All NT user account names and group names requiring authentication from the virtual directory require the user right to “Log on locally.” While logged on as an NT user account with administrative privileges, set this user right using User Manager (NT 4.0) or Local Security Policy (Windows 2000). IIS is now ready to support digital sender user authentication against Windows.
Preparing the digital sender to work with a Web server No matter which Web server you use for authentication, you will need to prepare the digital sender to work with it. To prepare the digital sender to work with a Web server 1 Note Open a Web browser and type the URL for the Web page for the digital sender you want. If DNS is configured, you can use the host name in the URL. Otherwise, you need to use the IP address in the URL.
• If you want to use e-mail addresses found in the digital sender user profile database instead, this field is not relevant and will be ignored. Go to the next step. 6 In the Default Domain field, do one of the following: • If you are authenticating to a Web server running on Windows, type the default NT Domain Name. This should match the default Domain Name used by the Web server. • If you are authenticating to a Web server running on a platform other than Windows, leave this field blank.
Note These users must also have been given access to the Web server’s local directory, either as an individual or as a member of a group. This last step is the means for returning an e-mail address for a user to the From: field on the digital sender.
Sending to e-mail When sending to e-mail, users can now blind carbon copy (BCC) recipients, see the default subject in the subject field, increase text box message control, and select the file format. The administrator can also set the SMTP gateway polling frequency and time zone for e-mail messages. A From: field test has also been introduced for enhancing e-mail delivery reliability.
Users have the ease of text editing as with many basic word processing programs. Users can edit a message using the backspace and arrow keys. A highlighted cursor appears throughout the text to show the position of insertion or deletion while typing. The CLEAR key allows a user to delete all typed text in the text box window without exiting the text box window. The CANCEL key allows the user to delete all text and cancel out of the text box window completely.
Specifying the time zone As the administrator, you can now specify the time zone for e-mail messages being sent. Use the Configuration menu in the digital sender or the Web Access tool. Editing the e-mail header Using the Web Access tool, you can edit the information in the e-mail header (sometimes known as the e-mail cover page). From the Settings tab, select Send To, E-mail, Configure E-mail Format Settings, and Customize E-mail Header Page.
From: field test has been developed that will automatically test a guest user’s From: field and subsequently allow the guest user to select fix, help, or ignore. The From: field test will only be used for guest users. It will not be used for registered or administrative users. This test can be enabled or disabled by the administrator using the control panel or the Web Access tool.
Sending to fax Users can now send to fax distribution lists, enter a billing account code, and use Internet fax service (if your company subscribes to it). As a new feature, the digital sender fully functions with the Lotus Fax for Domino add-in. Using Public Fax Distribution Lists At the control panel, users can now select predefined fax distribution lists from the Public Fax Address Book.
Using Internet fax The digital sender is now capable of sending faxes via an Internet fax service provider, to which your company must subscribe. Using an Internet service provider means users can send faxes at a lower cost than when using traditional telephone service. The administrator uses the HP JetAdmin software or Web Access tool to configure the fax function to use Internet fax service instead of the LAN fax server.
Using Fax for Domino The digital sender now supports Fax for Domino, which is a Lotus Domino server add-in. The digital sender supports Lotus Domino server 4.6.5 or later and the Fax for Domino add-in 4.1 or later. The Domino server, the Domino Fax for Domino add-in, and the Domino SMTP/MIME MTA add-in together function as a hybrid between LAN and Internet faxing. Essentially, they are a LAN fax solution with an Internet fax interface.
To configure the digital sender for Fax for Domino Note Note This procedure describes using the Web Access tool to complete the configuration, but you can also use the HP JetAdmin software. 1 Open a Web browser and type the URL for the home page for the digital sender you want to configure. The URL appears at the top of the control panel display. 2 Click Settings and then click Send To. The E-mail Settings page appears. 3 Type an IP address or host name in the Server Name or IP Address field.
13 Click Apply. 14 On the Fax Settings page, select the Enable Internet Fax radio button, and then click Apply. 15 Close the Web browser. The digital sender should be configured and should display both an EMAIL key and a FAX key on the control panel. Sending a fax when using Lotus Fax for Domino Users can address documents they are faxing from the digital sender two ways. In the To field, they should do one of the following: Type the fax number of the recipient.
Sending to copy The copy function supports duplex printing to PCL5-compatible printers. It also supports the HP LaserJet 8500 printer and PCL6 printers. Sending duplex copies The Copy function includes an additional supported printer type within the Address Book Manager printer configuration options. For example, if you have an HP LaserJet 5SI printer with the duplex option, select the new printer type to get duplex copying from the digital sender.
Sending to the PC or another program When sending a document to a PC or another program, users can select a name for the document at the control panel. When sending to another program, users can also select a tag for the document. Typing document names In the Configuration menu of a digital sender, the administrator can enable the document-name selection feature, which allows users to enter a name for a document being sent to a PC or another program.
Changing the tag The tag appears in the ApplicationTag field of the header (.hps) file attached to a document the digital sender sends to another program. Using the ABM, the administrator can now decide whether to allow users to edit the tag associated with each destination when they send a document from the control panel. Previously, this tag could only be set by the administrator at the time he or she created the destination item in the customized function key.
Sending to HP Jetsend-enabled devices The ability to use the digital sender with other HP Jetsend-enabled devices has been enhanced. Sending information to password-protected devices By entering the PIN number at the control panel, users can now send information from the digital sender to other HP Jetsend-enabled devices that have been password protected. This allows the digital sender to access any HP Jetsend-enabled devices on the network.
Contrast settings The digital sender uses an image processing function that automatically selects the best contrast level for each scanned page when the user selects B/W Document as the document quality level (Automatic contrast). The function produces good quality scans, even for documents with very lightly printed text. The administrator can set the digital sender to use a default contrast level he or she chooses instead of the Automatic one.
Additions and enhancements to software Since the initial release of the HP Digital Sender 9100C, HP has made additions, enhancements, and deletions to the software, which is called the HP Digital Sender 9100C Software, version 5.0. These features include: Support for 200,000 digital sender user profile entries. More supported LAN fax solutions. Enhanced features for LAN fax solutions. Adobe Circulate has been removed. HP JetAdmin software 3.42 (replaces 3.40).
Tools In a profile, you can administer a particular digital sender using the Tools menu. This menu lists the installed management tools, such as the Address Book Manager, HP JetAdmin software, or the Web Access tool. The Enterprise Center also contains management tools of its own that allow you to: upgrade firmware on several digital senders all at once. back up data from several digital senders at once.
Using Address Book Manager updates This section lists the new features of the ABM. For instructions on using the ABM, see the Help in that program. Since the release of the HP Digital Sender 9100C, HP has enhanced the ABM to provide even more sophisticated functionality. These enhancements include: A new security level that allows you as the administrator to decide whether or not users can change their user profiles. And, you can completely disable users’ ability to create profiles.
Using HP JetAdmin software updates The administrator's setup program includes an updated version of the HP JetAdmin software. While the digital sender is still fully compatible with the previous version of the HP JetAdmin software, HP wants to provide you with the features available in the most current version.
wizard-like interface for users. Implementation of this enhanced functionality requires either the software developer kit (see "Support for third-party programs" on this page) or AutoStore 2000 R5. Using other administration tools The new software offers you as the administrator the ability to create a greater number of user profiles, import address books more easily, determine software setup options more specifically, and gain more extensive logging capabilities during software setup.
Activity log messages This section lists the activity log messages that have been added or changed since publication of the original manuals. New log messages These messages have been added since publication of the manuals. Message 067/00 Address Book Import to , report on entries. Added: <# added>. Duplicated: <# duplicated>. Processed: <# processed>. Skipped: <# skipped>. 068/00 Address Book Import to , report on entries. Deleted: <# deleted>. Not found: <# not found>.
Message Description 070/00 Address Book Import to , report on Distribution Lists/Custom Keys. Added: <# added>. Processed: <# processed>. Skipped: <# skipped>. Notification message only. No action required. The digital sender successfully imported the addresses. -Or-Or In case of errors, call Some distribution lists or HP Customer Care. custom keys were not imported because they were duplicated or skipped because of internal errors.
Changes to existing log messages These log messages have changed since publication of the manuals. Changes are in bold and preceded by an asterisk (*). Message Description Actions 002/01-02-03 Same as stated in manual. Same as stated in manual. 005/01-02-03 Same as stated in manual. Document sent to an application. Menu: . Application: . *File Name: Result: Failed/Success/Image processing error Same as stated in manual. Document sent to a PC.
copyright © 2001 Hewlett-Packard Company http://www.digitalsender.hp.
