HP 9250C Digital Sender Service Manual
HP Digital Sender 9250c Service Manual
Copyright information Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, L.P. Linux is a U.S. registered trademark of Linus Torvalds. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation. The information contained herein is subject to change without notice.
Table of contents 1 Device information Chapter contents .................................................................................................................................. 1 Device information ................................................................................................................................ 2 Where to get more information ............................................................................................ 2 Features ......................................
Memory .............................................................................................................................. 28 Control panel ..................................................................................................................... 28 Keyboard ........................................................................................................................... 28 Scanner controller board ...............................................................................
Internal components ........................................................................................................................... 80 ADF assembly ................................................................................................................... 81 ADF jam access latch ........................................................................................................ 83 Right hinge guide ......................................................................................
NVRAM initialization ........................................................................................................ 140 Disk initialization .............................................................................................................. 141 Service menu ................................................................................................................................... 142 Troubleshooting tools ............................................................................
Protecting the environment .............................................................................................. 225 Ozone production ............................................................................................................ 225 Power consumption ......................................................................................................... 225 Plastics .......................................................................................................................
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List of tables Table 5-1 Table 6-1 Table 7-1 Table 7-2 Table 7-3 Table 7-4 Table 7-5 Table 7-6 Table 7-7 Table 7-8 Table 7-9 Table 7-10 Table 7-11 Table 7-12 Table 7-13 Table 7-14 Table 7-15 Table 7-16 Table 7-17 Table 7-18 Table 7-19 Table 7-20 Table 7-21 Table 7-22 Table 7-23 Table 7-24 Table B-1 Table B-2 Table B-3 Table B-4 Table B-5 ENWW Common fasteners that are used in this digital sender .................................................................... 37 Control-panel messages ...............
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List of figures Figure 1-1 Figure 4-1 Figure 4-2 Figure 4-3 Figure 4-4 Figure 5-1 Figure 5-2 Figure 5-3 Figure 5-4 Figure 5-5 Figure 5-6 Figure 5-7 Figure 5-8 Figure 5-9 Figure 5-10 Figure 5-11 Figure 5-12 Figure 5-13 Figure 5-14 Figure 5-15 Figure 5-16 Figure 5-17 Figure 5-18 Figure 5-19 Figure 5-20 Figure 5-21 Figure 5-22 Figure 5-23 Figure 5-24 Figure 5-25 Figure 5-26 Figure 5-27 Figure 5-28 Figure 5-29 Figure 5-30 Figure 5-31 Figure 5-32 Figure 5-33 Figure 5-34 ENWW Control-panel layout .............
Figure 5-35 Figure 5-36 Figure 5-37 Figure 5-38 Figure 5-39 Figure 5-40 Figure 5-41 Figure 5-42 Figure 5-43 Figure 5-44 Figure 5-45 Figure 5-46 Figure 5-47 Figure 5-48 Figure 5-49 Figure 5-50 Figure 5-51 Figure 5-52 Figure 5-53 Figure 5-54 Figure 5-55 Figure 5-56 Figure 5-57 Figure 5-58 Figure 5-59 Figure 5-60 Figure 5-61 Figure 5-62 Figure 5-63 Figure 5-64 Figure 5-65 Figure 5-66 Figure 5-67 Figure 5-68 Figure 5-69 Figure 5-70 Figure 5-71 Figure 5-72 Figure 5-73 Figure 5-74 Figure 5-75 Figure 5-76 Figure 5
Figure 5-85 Figure 5-86 Figure 5-87 Figure 5-88 Figure 5-89 Figure 5-90 Figure 5-91 Figure 5-92 Figure 5-93 Figure 5-94 Figure 5-95 Figure 5-96 Figure 5-97 Figure 5-98 Figure 5-99 Figure 6-1 Figure 6-2 Figure 6-3 Figure 6-4 Figure 6-5 Figure 6-6 Figure 6-7 Figure 6-8 Figure 7-1 Figure 7-2 Figure 7-3 Figure 7-4 Figure 7-5 Figure 7-6 Figure 7-7 Figure 7-8 Figure 7-9 Figure 7-10 Figure 7-11 Figure 7-12 Figure 7-13 Figure 7-14 Figure 7-15 Figure 7-16 Figure 7-17 Figure 7-18 Figure 7-19 Figure 7-20 Figure 7-21
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1 Device information Chapter contents ENWW ● Device information ● Features ● Software features ● Device parts ● Use the control panel ● Device software ● Paper handling Chapter contents 1
Device information The HP Digital Sender 9250c converts black-and-white and color documents, drawings, and photographs into an electronic form and then distributes them directly to several kinds of destinations. You can also install the included HP Digital Sending Software (HP DSS) program to use advanced digital sending features such as send-to-workflow with optical character recognition (OCR).
ENWW Feature Description For more information DSS Send to Folder Scan a document to a network folder. More than one folder destination can be configured. DSS support guide DSS Workflow Scan a document and capture information about the scanned document by prompting the user. The document can then be routed to another application. This feature can be configured to use OCR (optical character recognition).
Features The digital sender includes the following features: 4 ● Digital sending—Send scanned files to e-mail addresses and network folders. Advanced digitalsending functions are carried out by the HP Digital Sending Software (HP DSS), which is included with the device. ● ADF(automatic document feeder)—The legal-size ADF accepts up to 50 pages, and includes builtin duplexing for scanning both sides of a double-sided document.
Software features The HP DSS program supports the digital sender by providing the following features: ENWW ● Send to e-mail—Scan a document and send it to one or more e-mail recipients in the form of a .PDF, .JPEG, .TIFF, or .MTIFF file. ● Send to secondary (secure) e-mail—Send a document by using a secure third-party e-mail solution. ● Send to fax—Scan a document and send it to a local area network (LAN) fax, Internet fax, or Windows® 2000 fax destination.
Device parts Before using the digital sender, familiarize yourself with its parts.
14 15 16 ENWW 14 Scanner lock 15 Serial number 16 Scanner glass Device parts 7
Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights.
ENWW 9 Stop button Stops the active job. While stopped, the control panel shows the options for the stopped job (for example, if you press Stop while the device is processing an email job, the control panel message prompts you to cancel or resume the job). 10 Start button and light Starts digital sending, or resumes a job that has been interrupted. When the light is glowing, the device is ready to start scanning.
Device software Digital-sender software To take advantage of advanced digital-sender features such as scanning with OCR or sending to a workflow, you can install the HP Digital Sending Software Version 4.0 (HP DSS) that is provided on a CD-ROM with the device. This software runs as a service on a network server. It is not necessary to install any software or drivers on individual user's computers.
Paper handling The HP Digital Sender 9250c supports the following standard media sizes: ● Letter: 215.9 x 279 mm (8.5 x 11 inches) ● Executive: 190 x 254 mm (7.5 x 10 inches) ● A4: 210 x 297 mm (8.3 x 11.7 inches) ● A5: 148 x 210 mm (5.83 x 8.27 inches) ● B5: 176 x 250 mm (6.9 x 9.8 inches) ● Legal (from the ADF only): 215.9 x 355.6 mm (8.5 x 14 inches) Paper weight: 60 to 120 g/m2 (16 to 32 lb) Up to 50 sheets of paper can be stacked in the ADF, up to a maximum height of 5 mm (0.2 inch).
12 Chapter 1 Device information ENWW
2 Installation and configuration Chapter contents ENWW ● Prepare the site ● System requirements ● Unpack the device Chapter contents 13
Prepare the site Select a well-ventilated, dust-free area to install the device. Place the device on a sturdy surface. 724.20 mm (28.51 inches) 720.85 mm (28.38 inches) 720.85 mm (28.38 inches) 452.62 mm (17.82 inches) System requirements To install the HP Digital Sender 9250c, the computer system must have the following features: ● Fast Ethernet 100Base-TX or Ethernet 10Base-T ● Access to an SMTP e-mail gateway NOTE: HP highly recommends establishing SMTP gateway on your own local area network.
Unpack the device Remove all shipping bags, tape, and packing material.
16 Chapter 2 Installation and configuration ENWW
3 Maintenance Chapter contents ENWW ● Replace supplies and parts ● Clean the device Chapter contents 17
Replace supplies and parts Replace the mylar sheet If you start to see vertical streaks on the scanned images, you might need to replace the mylar sheet at the base of the ADF. The device ships with an envelope containing three extra mylar sheets and installation instructions. The envelope is in a pocket behind the ADF vinyl backing, as shown in the following figure. Aa BbCc Aa BbCc Aa BbCc Aa BbCc Aa BbCc Follow the instructions that come in the envelope to replace the mylar sheet.
Replace the ADF Maintenance Kit The device notifies you when it is time to replace the ADF Maintenance Kit by showing a message on the control-panel display. You can view the remaining life of the Maintenance Kit at any time by pressing the Supplies Status button on the control panel or visiting the EWS Supplies Status page (see the embedded Web server guide on the device CD).
Clean the device During the scanning process, paper and dust particles can accumulate inside the device. Over time, this buildup can cause problems, such as specks on scanned documents. Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Clean the glass ● Clean the glass only if dirt is visible, or if you see poor scan quality (such as streaking). ● Clean the glass surface by wiping it gently with a clean, damp, lint-free cloth.
ENWW 3. Locate the white, vinyl calibration strips. 4. Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 5. Close the scanner lid.
Clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF. CAUTION: Cleaning the rollers too frequently could introduce dust into the device. 1. Open the scanner lid. 2. Locate the rollers near the vinyl calibration strips. 3. Wipe the rollers gently with a clean, water-dampened, lint-free cloth. CAUTION: Do not pour water directly onto the rollers. Doing so might damage the device. 22 4. Close the scanner lid.
6. Locate the rollers. 7. Wipe the rollers with a clean, water-dampened, lint-free cloth. CAUTION: Do not pour water directly onto the rollers. Doing so might damage the device. 8. Locate the separation pad. 9. Wipe the pad with a clean, water-dampened, lint-free cloth. 10. Close the ADF cover.
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4 Theory of operation Chapter contents ENWW ● Basic operation ● Formatter system ● Engine control system ● Flatbed unit and ADF system Chapter contents 25
Basic operation All high-level digital sender processes are routed through the formatter, which processes images and communicates with other devices.
Formatter system The formatter is responsible for the following procedures: ● Controlling Sleep mode ● Receiving and processing scan data ● Monitoring control-panel functions and relaying digital-sender status information (through the control panel and the network) ● Developing and coordinating data placement and timing with the scanner controller board ● Communicating over the network The formatter provides the electrical interface and mounting locations for one EIO card, one memory DIMM, and the
Memory The formatter system contains the digital sender memory, which is divided into several components. This section describes each memory component. NOTE: If the digital sender encounters a problem when managing available memory, a clearable warning message appears on the control panel. ● Hard-disk drive. The digital sender comes standard with a hard disk that has a capacity of 40 GB or greater. The hard disk is used to store settings. ● Random-access memory on the formatter.
Flatbed unit and ADF system Electrical system The scanner-assembly electrical system consists of the following components: ● The charged-coupled device (CCD) PCA (optical assembly) ● The inverter ● The scanner controller board ● The ADF intermediate board Figure 4-1 Scanner assembly electrical structure on page 29 shows the scanner-assembly electrical structure.
Motors and fans The scanner assembly has three motors and three fans. The motors are stepping motors, which drive the components inside the scanner assembly. The fans cool various motors and components in the system.
MOTOR CONTROL signals Optical unit CPU motor drive circuit Optical unit home position detection sensor MOTOR DRIVE signals Sensor flag Motor rotates in the reverse direction Unit moves backward Motor rotates in the normal direction carriage Unit moves forward glass Motor Optical unit Optical unit motor Figure 4-3 Optical assembly The image data is collected on the scanner controller board, where it is processed and sent to the formatter.
ADF feed system The ADF has built-in duplexing capability for scanning two-sided documents. Pages from the original document enter the ADF from the ADF input tray. A separation roller and separation pad work together to separate the top sheet from the stack. The page passes through a set of registration rollers and two sets of feed rollers that advance the page. A set of delivery rollers delivers the page to the ADF output bin.
Jam detection When the sensors inside the ADF detect a jam, the feed and read motors immediately stop. A signal is sent to the scanner controller board, which notifies the formatter. An error message appears on the control-panel display. To clear a jam, open the jam-access cover and remove the media. When sensors do not detect media after entering the jam state, the jam message is cleared from the control-panel display.
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5 Removal and replacement This chapter contains information about the following topics: ENWW ● Removal and replacement strategy ● User-replaceable parts ● External components and covers ● Internal components 35
Removal and replacement strategy This chapter describes how to remove, replace, and reassemble the major assemblies of the digital sender. Replacement is generally the reverse of removal. WARNING! Unplug the power cord from the power outlet (at the wall receptacle) before attempting to service the digital sender. If you do not follow this warning, severe injury can result. Certain functional checks during troubleshooting might require power to be supplied to the digital sender.
After completing service ● Reconnect all cables to the product. ● Replace all of the accessories. ● Verify that the most recent firmware is installed. See Upgrade the firmware on page 148. Screws that are used in the digital sender This table describes the screws that are used in the digital sender and provides guidelines to help determine where each type of screw is used. The screws can vary in length depending on the thickness of the material that is being fastened.
User-replaceable parts 38 ● Separation pad ● Pickup-roller cover ● Pickup roller assembly ● Mylar-holder assembly ● ADF mylar shield ● Control panel ● Control-panel overlays ● Formatter assemblies ● Hinge flaps ● Paper input tray Chapter 5 Removal and replacement ENWW
Separation pad 1. Open the ADF top cover. 2 1 Figure 5-1 Removing the separation pad (1 of 3) 2. Raise the separation pad frame assembly.
3. Push the bottom edge of the separation pad away from the frame. Figure 5-3 Removing the separation pad (3 of 3) 4. 40 Remove the separation pad.
Pickup-roller cover 1. Open the ADF top cover. 2 1 Figure 5-4 Removing the paper input tray (1 of 2) 2. Open the pickup-roller cover by pressing the locking tab and rotating the top of the assembly away from the ADF.
3. Release two clips (callout 1) to remove the cover.
Pickup roller assembly 1. Open the ADF top cover. 2 1 Figure 5-7 Removing the pickup roller assembly (1 of 3) 2. Open the pickup-roller cover by pressing the locking tab and rotating the top of the assembly away from the ADF. Figure 5-8 Removing the pickup roller assembly (2 of 3) 3. Pull the left side (gear end) of the roller-assembly drive shaft to disengage it, and then slide the assembly toward the left of the device to remove it.
Mylar-holder assembly 1. Open the ADF/scanner assembly and release the locking tabs on the mylar-holder assembly. Figure 5-10 Removing the mylar-holder assembly (1 of 3) The mylar-holder assembly should drop open.
2. Remove the mylar-holder assembly by unclipping two clips (callout 1) and pulling the assembly toward you.
ADF mylar shield 1. Remove the mylar-holder assembly. See Mylar-holder assembly on page 44. 2. Carefully unhook the mylar shield from the four tabs on the mylar-holder assembly, and then remove and discard the mylar shield. Figure 5-13 Replacing the ADF mylar shield (4 of 7) 3. Use a dry cloth to clean the white strips inside of the mylar-holder assembly. 4. Insert a new mylar shield, and clip it onto the four tabs on the mylar-holder assembly.
Control panel 1. Turn the two latches (callout 1) counterclockwise 90° until they click. 1 Figure 5-15 Removing the control panel (1 of 2) 2. Rotate the top of the control panel away from the device and disconnect one connector to free the control panel from the device. Figure 5-16 Removing the control panel (2 of 2) 3. ENWW Remove the control panel.
Control-panel overlays Use a small flatblade screwdriver to release the two control-panel overlays.
Formatter assemblies Formatter cage Unscrew the thumb screws at the back of the device and use them to pull the formatter cage out of the unit.
Hard-disk drive WARNING! The product contains components that are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation. If an ESD-protected workstation is not available, discharge body static by grasping the device chassis before touching an ESD-sensitive component. Ground the device chassis before servicing the product. 1.
Hard-disk drive cables WARNING! The product contains components that are sensitive to electrostatic discharge (ESD). Always perform service work at an ESD-protected workstation. If an ESD-protected workstation is not available, discharge body static by grasping the device chassis before touching an ESD-sensitive component. Ground the device chassis before servicing the product. 1.
Memory DIMM 1. Push down on the two tabs (callout 1) to release the memory DIMM. 1 Figure 5-23 Removing the memory DIMM 2. 52 Lift the DIMM out of the formatter.
Hinge flaps Slide a small flat blade screwdriver between the hinge flaps (callout 1) and their housing and then gently pry the flaps away from the device.
Paper input tray 1. Open the ADF top cover. 2 1 Figure 5-25 Removing the pickup-roller cover (1 of 2) 2. Pull the hinge out of its hole on the left side of the paper input tray, and then slide the tray toward the left side of the device to remove the tray.
External components and covers ENWW ● Keyboard ● Control-panel lower cover ● Control-panel upper cover ● Control-panel cover assembly ● External control-panel cable ● Output bin base cover or output bin extender ● Output bin paper lever ● ADF right cover ● ADF right-corner cover ● ADF left cover ● ADF left-corner cover ● ADF rear cover ● Scanner right cover ● Scanner left cover ● Scanner front cover ● Scanner rear cover ● Right hinge cover ● Left hinge cover ● Upper hi
Keyboard 1. Pull out the keyboard tray. 2. Use a small flat blade screwdriver to slide four tabs (callout 1) toward the keys. 1 Figure 5-27 Removing the keyboard (1 of 3) 3. Use the screwdriver to lift the keyboard slightly, and then slowly rotate the keyboard away from the tray.
4. Turn the keyboard over, disconnect one cable (callout 2), and then lift the keyboard away from the device.
Control-panel lower cover 1. Remove the control panel. See Control panel on page 47. 2. Remove four screws (callout 1). 1 Figure 5-30 Removing the control-panel lower cover 3. 58 Remove the control-panel lower cover.
Control-panel upper cover 1. 2. Remove the following items: ● Control panel. See Control panel on page 47. ● Control-panel lower cover. See Control-panel lower cover on page 58. Remove five screws (callout 1) in the back of the control panel, and pull two plastic tabs (callout 2) toward you to release the control-panel upper cover. 1 2 Figure 5-31 Removing the control-panel upper cover 3. ENWW Remove the control-panel upper cover.
Control-panel cover assembly 1. Remove the control panel. See Control panel on page 47. 2. Remove three screws (callout 1). 1 Figure 5-32 Removing the control-panel cover assembly (1 of 6) 3. Slide the rear control-panel cover past the latches and remove the cover. 4. Remove two screws (callout 2).
5. At the back of the device, use a flat blade screwdriver to pry two tabs (callout 3) toward you at the bottom ends of the tabs. Figure 5-34 Removing the control-panel cover assembly (3 of 6) 6. Unhook the white plastic arm by gently pulling the tab toward you. Figure 5-35 Removing the control-panel cover assembly (4 of 6) 7. ENWW Lift the control-panel cover assembly off of the device, rotate the front of the assembly toward the back of the device, and then set the assembly down on the work surface.
8. Remove one screw (callout 4). Figure 5-36 Removing the control-panel cover assembly (5 of 6) 9. Remove the scanner rear cover by firmly pulling the cover toward you. 10. Remove one screw (callout 5) to release the metal wire clip, open two cable guides (callout 6), and then disconnect one cable (callout 7) to release the control-panel cover assembly from the device.
External control-panel cable 1. Perform steps 1 through 3 of removing the control panel cover assembly. See Control-panel cover assembly on page 60. 2. Remove two screws (callout 1). 1 Figure 5-38 Removing the external control-panel cable 3. Perform steps 7 through 9 of removing the control panel cover assembly. 4. Remove the external control-panel cable. NOTE: During reinstallation, make sure that the cable is routed correctly.
Output bin base cover or output bin extender 1. Remove the mylar replacement kit (envelope). 2. Gently peel back the white scan background far enough to uncover four screws (callout 1). NOTE: The foam backing should not tear if the white scan background is peeled back gently. 3. Remove four screws (callout 1) and remove the output bin base cover or the output bin base extender.
Output bin paper lever 1. Remove the output bin base cover or the output bin extender. See Output bin base cover or output bin extender on page 64. 2. Remove the output bin paper lever.
ADF right cover 1. Open the ADF top cover. 2 1 Figure 5-41 Removing the ADF right cover (1 of 3) 2. Remove the paper input tray. See Paper input tray on page 54. 3. Remove one screw (callout 1).
4. Open the ADF, remove two screws (callout 2), and release one tab (callout 3). 2 3 Figure 5-43 Removing the ADF right cover (3 of 3) 5. Lift off the ADF right cover. NOTE: first.
ADF right-corner cover 1. Remove the ADF right cover. See ADF right cover on page 66. 2. Release two tabs (callout 1). 1 Figure 5-44 Removing the ADF right-corner cover 3. 68 Remove the ADF right-corner cover.
ADF left cover 1. Open the ADF top cover. 2 1 Figure 5-45 Removing the ADF left cover (1 of 3) 2. Remove one screw (callout 1) and release the arm (callout 2).
3. Open the ADF and remove two screws (callout 3). 3 Figure 5-47 Removing the ADF left cover (3 of 3) 4. 70 Lift off the ADF left cover.
ADF left-corner cover 1. Remove the ADF left cover. See ADF left cover on page 69. 2. Release two tabs (callout 1). 1 Figure 5-48 Removing the ADF left-corner cover 3. ENWW Remove the ADF left-corner cover.
ADF rear cover 1. 2. Remove the following covers: ● Control panel cover assembly. See Control-panel cover assembly on page 60. ● ADF right cover. See ADF right cover on page 66. ● ADF left cover. See ADF left cover on page 69. Remove three screws (callout 1). 1 Figure 5-49 Removing the ADF rear cover 3. 72 Remove the ADF rear cover.
Scanner right cover 1. Remove three screws (callout 1). 1 Figure 5-50 Removing the scanner right cover 2. ENWW Remove the scanner right cover.
Scanner left cover 1. Remove three screws (callout 1). 1 Figure 5-51 Removing the scanner left cover 2. 74 Remove the scanner left cover.
Scanner front cover 1. 2. Remove the following covers: ● Scanner right cover. See Scanner right cover on page 73. ● Scanner left cover. See Scanner left cover on page 74. Remove three screws (callout 1). 1 Figure 5-52 Removing the scanner front cover 3. ENWW Remove the scanner front cover.
Scanner rear cover 1. Remove one screw (callout 1). 1 Figure 5-53 Removing the scanner rear cover 2. 76 Remove the scanner rear cover by firmly pulling the cover toward you and slightly to the left. Slide the scanner rear cover slightly left to clear the ridge on the right side.
Right hinge cover 1. Remove the scanner rear cover. See Scanner rear cover on page 76. 2. Remove two screws (callout 1). 1 Figure 5-54 Removing the right hinge cover 3. ENWW Remove the right hinge cover.
Left hinge cover 1. Remove the scanner rear cover. See Scanner rear cover on page 76. 2. Remove two screws (callout 1). 1 Figure 5-55 Removing the left hinge cover 3. 78 Remove the left hinge cover.
Upper hinge cover Firmly pry off the upper hinge cover (callout 1).
Internal components 80 ● ADF assembly ● ADF jam access latch ● Right hinge guide ● Left hinge guide ● Damper cover, left damper spring, right damper spring, or damper base cover ● White mylar backing or white mylar backing spring ● Fan filter ● ADF cable ● Separation pad case ● Clear plastic paper guide ● White scan background ● Scanner controller board ● Flatbed scanner assembly ● Power supply ● Keyboard cable ● Power-switch assembly ● Scanner base fan ● Power plug ●
ADF assembly 1. Remove the scanner rear cover. See Scanner rear cover on page 76. 2. Remove one screw (callout 1) from the metal cable-retaining bracket, and then remove the bracket. 1 Figure 5-57 Removing the ADF assembly (1 of 3) 3. Unclip three wire clips (callout 2) and release the wires.
4. Remove one grounding screw and wire (callout 3), and disconnect three cable connectors (callout 4). 3 4 Figure 5-59 Removing the ADF assembly (3 of 3) 5. Remove the ADF assembly by lifting it up and lifting the rear hinges out of their sockets. NOTE: Make sure you calibrate the scanner when necessary.
ADF jam access latch 1. 2. Remove the following covers: ● Control panel cover assembly. See Control-panel cover assembly on page 60. ● ADF right cover. See ADF right cover on page 66. ● ADF left cover. See ADF left cover on page 69. ● ADF rear cover. See ADF rear cover on page 72. Using your fingers or a flatblade screwdriver, separate two clips (callout 1) and shift the latch to the right so that the notches are aligned. 1 Figure 5-60 Removing the jam access latch 3.
Right hinge guide 1. 2. Remove the following covers: ● ADF rear cover. See ADF rear cover on page 72. ● Right hinge cover. See Right hinge cover on page 77. Remove five screws (callout 1). 1 Figure 5-61 Removing the right hinge guide 3. 84 Lift the ADF up to release the right hinge guide.
Left hinge guide 1. 2. Remove the following covers: ● ADF rear cover. See ADF rear cover on page 72. ● Left hinge cover. See Left hinge cover on page 78. Remove five screws (callout 1). 1 Figure 5-62 Removing the left hinge guide 3. ENWW Pull down on the left hinge guide to remove it.
Damper cover, left damper spring, right damper spring, or damper base cover 1. Remove the ADF right cover, or the ADF left cover, or both covers, depending on the removal objective. See ADF right cover on page 66 or ADF left cover on page 69. 2. Remove two screws (callout 1). 1 Figure 5-63 Removing the damper cover 3. Remove the damper. NOTE: Remove the damper spring cap by sliding it up through the hole. 4. Repeat steps 2 and 3 to remove the damper on the other side.
White mylar backing or white mylar backing spring 1. Open the ADF top cover. 2 1 Figure 5-64 Removing the white mylar backing or white mylar backing spring (1 of 2) 2. Open the mylar holder assembly. 3. Push in the tab on the left side of the white mylar backing (callout 1). 1 Figure 5-65 Removing the white mylar backing or white mylar backing spring (2 of 2) 4. Remove the white mylar backing or the white mylar backing springs.
Fan filter 1. Remove the scanner right cover. See Scanner right cover on page 73. 2. Remove the plastic guide. Figure 5-66 Removing the fan filter 3. 88 Remove the fan filter.
ADF cable 1. Remove the scanner rear cover. See Scanner rear cover on page 76. 2. Remove one screw (callout 1) from the metal cable retaining bracket and then remove the bracket. 1 Figure 5-67 Removing the ADF cable (1 of 5) 3. Unclip three wire clips (callout 2) and release the wires.
4. Remove one grounding screw and wire (callout 3), and disconnect two connectors (callout 4). 3 4 Figure 5-69 Removing the ADF cable (3 of 5) 5. Remove the ADF rear cover. See ADF rear cover on page 72. 6. Remove two screws (callout 5), unclip three wire clips (callout 6), and remove three cable covers (callout 7).
7. Unclip one wire clip (callout 8), disconnect four connectors (callout 9) and remove one grounding screw and wire (callout 10). 10 8 9 Figure 5-71 Removing the ADF cable (5 of 5) 8. ENWW Remove the ADF cable.
Separation pad case 1. 2. Remove the following items: ● Paper input tray. See Paper input tray on page 54. ● ADF left cover. See ADF left cover on page 69. Remove one screw (callout 1). 1 Figure 5-72 Removing the separation pad case 3. 92 Slide the separation pad case to the right and lift up its left side in order to remove it.
Clear plastic paper guide 1. Open the ADF top cover. 2 1 Figure 5-73 Removing the clear plastic paper guide (1 of 2) 2. Peal back the clear plastic paper guide to remove it.
White scan background 1. Open the ADF cover. 2. Remove the mylar replacement kit (envelope). 3. Gently peel off the white scan background. NOTE: The foam backing should not tear if the white scan background is peeled back gently.
Scanner controller board 1. Remove the scanner right cover. See Scanner right cover on page 73. 2. Disconnect seven cable connectors (callout 1) and two ribbon cables (callout 2). 1 2 Figure 5-76 Removing the scanner controller board (1 of 2) 3. Remove one grounding screw and wire (callout 3) and five screws (callout 4). 3 4 Figure 5-77 Removing the scanner controller board (2 of 2) 4. ENWW Remove the scanner controller board.
Flatbed scanner assembly 1. 2. Remove the following items: ● ADF assembly. See ADF assembly on page 81. ● Scanner right cover. See Scanner right cover on page 73. ● Scanner left cover. See Scanner left cover on page 74. ● Scanner front cover. See Scanner front cover on page 75. ● Right hinge cover. See Right hinge cover on page 77. ● Left hinge cover. See Left hinge cover on page 78. ● Right hinge guide. See Right hinge guide on page 84.
3. Remove one screw (callout 3) and remove the left bracket. Remove one other screw (callout 4). 3 4 Figure 5-79 Removing the flatbed scanner assembly (2 of 4) 4. Remove five screws (callout 5).
5. Remove one flat ribbon cable (callout 6), disconnect three connectors (callout 7), and remove one grounding screw and wire (callout 8). 7 8 6 Figure 5-81 Removing the flatbed scanner assembly (4 of 4) 6. 98 Lift the flatbed scanner assembly off of the base.
Power supply 1. Remove the flatbed scanner assembly. See Flatbed scanner assembly on page 96. 2. Remove three screws (callout 1) from the upper ribbon guide, slide the ribbon cable off of the guide, and then lift the guide out of the device. 1 Figure 5-82 Removing the power supply (1 of 6) 3. Disconnect the middle cable connector (callout 2) from the interconnect board.
4. Remove two screws (callout 3) and remove the lower flatbed ribbon cable guide (callout 4). 3 4 Figure 5-84 Removing the power supply (3 of 6) NOTE: When reinstalling the ribbon cable, make sure that you feed it through the ferrite. 5. Remove five screws (callout 6) and remove the right keyboard tray guide.
6. Unclip two wire clips (callout 7), remove seven screws (callout 8), and disconnect one connector (callout 9). 7 8 9 Figure 5-86 Removing the power supply (6 of 6) 7. Remove the power supply. NOTE: When reinstalling the power supply, make sure that the power-switch mechanism is seated correctly so that the external power switch can toggle the internal power switch.
Keyboard cable 1. 2. Remove the following items: ● Keyboard. See Keyboard on page 56. ● Flatbed scanner assembly. See Flatbed scanner assembly on page 96. Remove three screws (callout 1) from the upper ribbon guide. The ribbon cable will slide out when the screws are removed.
3. Open the cable guides (callout 2), unplug the keyboard cable (callout 3), and then remove one screw (callout 4). 2 3 4 Figure 5-88 Removing the keyboard cable (2 of 5) 4. Remove five screws (callout 5) from the left keyboard tray guide, and then lift the guide out of the device.
5. Lift the keyboard tray out of the device, turn it over, and then remove four screws (callout 6). 6 Figure 5-90 Removing the keyboard cable (4 of 5) 6. Spread the upper and lower parts of the keyboard tray to create an opening for the keyboard cable, and then lift the cable out of the keyboard tray.
Power-switch assembly 1. 2. Remove the following items: ● Flatbed-unit assembly. See Flatbed scanner assembly on page 96. ● Lower flatbed ribbon guide. See Power supply on page 99 (Step 4). ● Right keyboard tray guide. See Power supply on page 99 (Step 7). Remove three screws (callout 1). 1 Figure 5-92 Removing the power-switch assembly 3. Remove the power-switch assembly.
Scanner base fan 1. 2. Remove the following items: ● Flatbed unit. See Flatbed scanner assembly on page 96. ● Upper flatbed ribbon guide. See Power supply on page 99 (steps 2 and 3). Disconnect the cable (callout 1) from the right side of the interconnect board.
3. Open four cable clips (callout 2) and release two tabs (callout 3) by pressing them away from the fan. NOTE: You might have to cut a zip tie in order to release the wires. 2 3 Figure 5-94 Removing the scanner base fan (2 of 2) 4. ENWW Remove the scanner base fan.
Power plug 1. Remove the flatbed unit. See Flatbed scanner assembly on page 96. 2. Remove one grounding screw and wire (callout 1), unclip four wire clips (callout 2), and disconnect one connector (callout 3). NOTE: You might have to cut a zip tie in order to release the wires. 1 2 3 Figure 5-95 Removing the power plug (1 of 2) 3. Using a pair of pliers, depress the two tabs and remove the power plug through the hole.
SCB cable 1. Remove the flatbed unit. See Flatbed scanner assembly on page 96. 2. Use needle-nose pliers to remove two connectors (callout 1). Unclip three wire clips (callout 2) and remove one grounding screw and wire (callout 3). 1 3 2 Figure 5-97 Removing the SCB cable 3. ENWW Remove the SCB cable.
Internal control-panel cable 1. 2. Remove the following items: ● Flatbed unit. See Flatbed scanner assembly on page 96. ● Upper flatbed ribbon guide. See Power supply on page 99 (steps 2 and 3). Use needle-nose pliers to disconnect one connector (callout 1) and unclip three wire clips (callout 2). 1 2 3 Figure 5-98 Removing the internal control-panel cable (1 of 2) 3. Disconnect the internal control-panel cable from the left side of the interconnect board (callout 3).
6 Troubleshooting In order to use the information in this chapter, you should have a basic understanding of the scanning and digital-sending processes. Explanations of each mechanical assembly, the device systems, and the basic theory of operation are contained in chapter 4 of this manual. Do not perform any of these troubleshooting processes unless you understand the function of each device component.
Troubleshooting process When the digital sender malfunctions or encounters an unexpected situation, information on the control panel alerts you to the situation. This section contains an initial troubleshooting checklist that helps to eliminate many possible causes of the problem. The remainder of the chapter provides steps for correcting the problems that have been identified.
Power-on checks The basic digital-sender functions should start up as soon as the digital sender is plugged into an electrical outlet in a wall receptacle and the power switch is pushed to the on position. If the digital sender does not start, use the information in this section to isolate and solve the problem. Power-on troubleshooting overview Turn on the digital sender.
Control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.
Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action 30.1.6 Scanner Failure This is a scanner-fan error. This fan is located in the base of the scanner assembly. It operates whenever the scanner lamp is illuminated or whenever the scanner flatbed motor is rotating. This fan also operates during the initialization sequence. 1. During the initialization sequence, try to listen to this fan to find out if it is operating. 2.
Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action 30.1.19 = An error occurred at the scanner lamp. 30.1.22 = A fatal hardware error has occurred in the scanner. 30.1.23 = A scanner-calibration error has occurred. 30.1.24 = The ADF jam-access door is open. 30.1.25 = A general error has occurred in the scanner or ADF. This error is most likely a memory corruption. 30.1.29 = The ADF output bin is full. 30.1.30 = A DCFIFO overflow has occurred on the CPB. 30.1.
Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action and then on again as you install each device. 10. Replace the component that caused the error message. 51.XY ERROR To continue turn off then on 52.XY ERROR To continue turn off then on 54.XX ERROR To continue turn off then on 55.XX DC CONTROLLER ERROR To continue turn off then on 56.XX ERROR To continue turn off then on 57.XX ERROR To continue turn off then on 59.
Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action 79.XXXX ERROR - To Continue Turn Off Then On A critical hardware error occurred. 1. Turn the device off, and then turn the device on. 2. If the problem persists, reseat the DIMM on the formatter. 3. Remove and reinstall the formatter. 4. Upgrade the firmware. 1. Turn the device off, and then turn the device on. 2. Turn the device off, reinstall the EIO accessory, and then turn the device on. 3.
Table 6-1 Control-panel messages (continued) Control panel message Description ● INTERNAL DISK ● EIO Recommended action [FS] Is write protected The disk device is protected so no new files can be written to it. Fonts and forms cannot be stored on the disk when the disk is write-protected. Use the Windows-based HP Web Jetadmin or the Macintosh-based HP LaserJet Utility to remove the write protections from disks.
Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action are firmly seated. Clean or replace the sensor if necessary. Document feeder empty The user pressed Start, but there is nothing in document feeder or on the scanner glass (if the document feeder is closed). Place originals in the document feeder or scanner glass, and then press Start. Document feeder pick error The document feeder experienced an error while picking media. Clear any jam.
Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action The ADF paper-present sensor might be defective. Make sure that the sensor flag can move freely. You can use the scanner tests (Troubleshooting > Scanner Tests) to test this sensor. Manually move the flag and observe whether the status changes on the control-panel display. If the status does not change, make sure that the wiring for the sensor is firmly seated. Clean or replace the sensor if necessary.
Operational issues Use the troubleshooting instructions in the following table to deal with some basic digital sender operational issues. Problem Action to take The digital sender is not working. ● Make sure that the power cord is securely connected to the device and that it is plugged into the electrical outlet. ● Make sure that the digital sender is turned on. ● Verify that the network cable is securely connected to the device. ● Clear any error messages on the control-panel display.
Problem Action to take Placement of the scanned image appears to be wrong. ● Make sure that the document that you are trying to send is placed correctly in the ADF or on the glass. ● The scanner might need to be recalibrated. See Calibrate the scanner on page 129 for instructions. ● Make sure that the document that you are trying to send is placed correctly in the ADF or on the glass. ● Make sure that the glass is clean. If the glass is dirty, clean it with a dry, soft cloth.
Problem Action to take The "Find Servers" process in the HP MFP DSS Configuration Utility was not able to find an SMTP server. ● Verify that an active SMTP server is on the network. ● Click Add… on the E-Mail tab, and then type in the host name or IP address of the SMTP server. After typing in the address, click the Test button to verify that the software can contact the server. ● If testing the server is unsuccessful, see Resolve e-mail problems on page 133.
Problem Action to take NOTE: When you select a new language, the keyboard layout might also change. Characters on the control-panel display are misaligned. ENWW Perform the control-panel calibration routine.
LEDs Three LEDs on the formatter indicate that the digital sender is functioning correctly. 1 2 Figure 6-1 Digital-sender LEDs 1. HP Jetdirect LEDs (“link” LEDs) 2. Formatter “heartbeat” LED HP Jetdirect LEDs The embedded HP Jetdirect server has two LEDs, one for each possible link speed. When an LED is lit, the server is functioning correctly. A link failure is indicated when both LEDs are off. For link failures, check all of the network cable connections.
Clear jams If a jam message appears on the control-panel display, follow these instructions to clear jams in the digital-sender ADF. 1. Press the release button to open the ADF cover. 2. Remove any jammed media from this area. Make sure that you have removed all of the pieces of torn media. 3. Close the ADF cover. When clearing jams, be very careful not to tear jammed media. If a small piece of media remains in the digital sender, it could cause additional jams.
Solve repeated jams Try the following methods to solve repeated jams in the digital sender: ● Adjust the guides so that they are snug against the stack but do not bend the stack. ● The maximum number of pages the ADF can hold is 50 or fewer, depending on the type of media that is being loaded. ● The maximum number of pages the output tray can hold is 50 or fewer. Make sure that more pages are not stacking up in the output tray.
Calibrate the scanner NOTE: Calibrate the scanner when the ADF is removed or replaced. Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored.
e. Print the second pass (second copy of the file). The final calibration target must look like the following figure. Figure 6-2 Scanner calibration target CAUTION: If the calibration target does not look like the figure shown here, the calibration process will fail and the quality of the digital-sender scans will be degraded. Where shown, the black areas must extend completely to the edges of the page. If they do not, use a black marker to extend the black areas to the edges of the page.
Calibrating the control panel Use the following procedure to calibrate the control panel 1. Hold down the number (#) key and the C key while turning on the power. 1 # C 2. Use non-scratching stylus to precisely touch the upper-left calibration point.
3. Use non-scratching stylus to precisely touch the lower-left calibration point. 3 4. The calibration is complete, and a normal boot with the memory count should resume in a few seconds.
Resolve e-mail problems During the configuration of the HP DSS program, you must locate the SMTP server and LDAP server on your network and test them to make sure that they are functional. On most standard networks, using the Find Servers and Test buttons in the HP MFP DSS Configuration Utility will successfully find and test the servers. However, in some cases, the discovery process might fail to find the SMTP or LDAP server.
NOTE: If you are troubleshooting LDAP settings on the Addressing tab or in the Configure MFP Addressing settings, the options that appear are slightly different. If you use the Simple or Windows Negotiated bind method, you must specify a user name and password. 5. Click Find Settings. 6. Click Test and type a user name and password to test the software's ability to retrieve an e-mail address. If the test succeeds, your LDAP configuration is complete.
Resolve network-connectivity problems Embedded LAN troubleshooting Although networking is integrated, the embedded LAN has additional features to assist in troubleshooting.
If a loopback test fails, digital sender or embedded LAN updates might be required, or the formatter might need to be replaced. NOTE: If the digital sender fails before you open the Diagnostics menu item, remove the LAN cable, perform a cold reset on the digital sender, and then perform the loopback test. Ping test Perform a ping test to check for network connectivity.
The View Ping Results menu indicates whether a ping test is in progress. If a ping test is in progress, then the user can select a menu item to refresh the ping results. The results are not dynamically updated in most cases. To enable or disable the LAN 1. Turn off the digital sender. 2. Turn on the digital sender. 3. Immediately after turning on the device, press and hold the #6 key on the control panel (do not wait for the memory-count). 4.
13. Turn on the digital sender. 14. Restore the network configuration (if necessary). If the test succeeds, the problem has not been diagnosed. If the test fails, the problem might be a network-firmware issue. Perform a standard Jetdirect-firmware-troubleshooting procedure, and disable all of the unused network protocols and services. If the digital sender fails when the embedded LAN is enabled and the network cable is unplugged, disable the embedded LAN and upgrade the digital sender by installing the .
Verifying communication over the network If the HP Jetdirect configuration page shows an IP address for the digital sender, use this procedure to verify that the digital sender is communicating with other devices on the network. To verify communication over the network ENWW 1. On a computer open a command prompt. Click Start, click Run, and then type cmd. An MS-DOS command prompt opens. 2. Type ping followed by the IP address. For example, type ping XXX.XXX.XXX.XXX where "XXX.XXX.XXX.
Service-mode functions The following routines are available for resetting the digital sender. Cold reset A cold reset resets the values of permanent storage variables to factory default. Often this is necessary for clearing the HP MFP Digital Sending Server IP address.
● Event-log data ● Service ID NOTE: Make a note of the digital sender configuration information before performing an NVRAM initialization. Some configuration information will be lost. To perform a partial NVRAM initialization 1. Turn off the digital sender. 2. Turn on the digital sender. 3. Immediately after turning on the device, press and hold down the #9 key (do not wait for the memory-count). When the three status LEDs are illuminated, release the #9 key. 4.
Service menu The following items are available on the control-panel Service menu. The PIN code for access to the Service menu is 03925007. ● Clear Event Log ● Document Feeder Kit Count ● Document Feeder Kit Interval ● ADF Count ● Flatbed Count ● ADF Simplex Count ● ADF Duplex Count ● Send Scan Count ● Scanner Settings NOTE: The Scanner Settings are used for factory adjustments and should not be used by service personnel.
Troubleshooting tools Embedded Web server The digital sender is equipped with an embedded Web server (EWS), which provides access to information about digital sending and network activities. When a Web server is "embedded," it resides on a hardware device (such as a digital sender) in the firmware, rather than as software that is loaded on a network server.
Information pages The pages on the Information tab of the embedded Web server provide status information for the digital sender. ● Device Status page - This page shows the status message that currently appears on the device control panel. ● Configuration page - The digital-sender Configuration page lists device information that includes the serial number, and other information about the device.
● Device Information page - Use this page to change the device name, asset number, and company contact information. ● Language page - Use this page to specify the language that the EWS Web pages use. ● Date and Time page - Use this page to set the correct date and time for the device. ● Wake Time page - The Wake Time can be set to wake the product up at a certain time on a daily basis. You can have only one wakeup setting per day; however, each day can have a different wakeup time.
Diagnostic tools Diagnostic tests can be run from the control panel to validate the hardware operation. Scanner tests The following diagnostic tests are available for the scanner. They can be found in the Troubleshooting menu on the control panel. ● Lower lamp: This test turns on the lamp and a “Lower Lamp (scanner) is on” message appears on the control panel. The user must verify that the lamp is on.
Display test Follow these instructions to test the functionality of the control-panel display. 1. Touch Administration, touch Troubleshooting, and then touch Control Panel. 2. Touch Display. The display test shows test patterns on the control-panel display. Buttons test Follow these instructions to test the functionality of the control-panel buttons. 1. Touch Administration, touch Troubleshooting, and then touch Control Panel. 2. Touch Buttons.
Upgrade the firmware The HP 9250C Digital Sender features remote firmware update (RFU) capability. Use the following steps for remotely upgrading digital-sender firmware. These steps are explained in more detail in the following sections. 1. Determine the current level of firmware installed on the device. 2. Go to the Web site and find out whether a new version is available. If it is, download the latest firmware to your computer. 3. Download the new firmware to the device.
NOTE: The firmware update involves a change in the format of nonvolatile random-access memory (NVRAM). Any menu settings that are changed from the default settings might return to default settings and must be changed again if you want settings that are different from the defaults. 1. If you do not already have it, get the TCP/IP address of the digital sender from the EIO Jetdirect page. The HP Jetdirect page is the second page that you see when viewing the configuration page on the control panel.
Use HP Web Jetadmin to upgrade the firmware This procedure requires that you have HP Web Jetadmin Version 7.0 or later installed. Complete the following steps to update a single device through HP Web Jetadmin after downloading the .RFU file from the HP Web site. 1. Start HP Web Jetadmin. 2. Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to the Device Lists folder. 3. Expand the Device Lists folder and select All Devices.
10. In the Device Tools drop-down list, select Jetdirect Firmware Update again. 11. On the Jetdirect firmware page, the new firmware version appears under Jetdirect Firmware Available on HP Web Jetadmin. Click the Update Firmware Now button to update the Jetdirect firmware.
Troubleshooting diagrams Digital-sender wiring diagram Upper ADF Assembly CN107 Power Supply CN102 CN104 ADF Fan CN103 Base Cooling Fan CN106 CN108 Scanning Lamp Optical Head Assembly CN101 CN105 Inverter PCA CN109 Keyboard ADF Intermediate PCA ac Scanner Controller PCA Jam Release Cover Open Sensor ADF Empty Sensor Registration Sensor Bin Full Sensor Read Sensor Exit Sensor Paper Present LED Duplex Solenoid ADF Feed Motor Read Motor Home Position Sensor Intermediate PCA Top Cover Open Sen
Scanner controller board diagram Formatter PCA To ADF feed and read motors Scanner/Controller PCA Not used CN103 To ADF CN105 CN101 CN106 CN107 CN108 CN109 CN102 CN104 Optical head assembly Flatbed motor Inverter PCA Power supply Scanner fan Cover closed switch/home position sensor Figure 6-4 Scanner controller board ENWW Troubleshooting diagrams 153
Parts used in troubleshooting The following illustrations show the locations of parts that have been mentioned in the troubleshooting procedures. 1 2 3 5 4 Figure 6-5 ADF troubleshooting parts 1. ADF pickup roller 2. ADF empty sensor flag 3. Registration sensor flag 4. Separation pad 5.
2 3 1 4 5 6 8 7 Figure 6-6 ADF internal troubleshooting parts ENWW 1. Paper present LED 2. Bin full sensor flag 3. Jam release cover open sensor 4. ADF read motor 5. ADF feed motor 6. ADF intermediate PCA 7. Duplex solenoid (beneath the PCA) 8.
2 1 3 Figure 6-7 Flatbed base troubleshooting parts 1. Power supply 2. Scanner base fan 3. Intermediate PCA 1 2 Figure 6-8 Rear troubleshooting parts 1. Formatter cage 2.
7 Parts and diagrams This chapter contains information about the following topics: ENWW ● Ordering parts and supplies ● How to use the parts diagrams and lists ● Screws that are used in the digital sender ● Related documentation and software ● Customer-replaceable components ● ADF components ● Scanner and bottom assemblies ● Alphabetical parts list ● Numerical parts list 157
Ordering parts and supplies All standard part numbers that are listed in this chapter can be ordered from the HP Customer Services and Support Organization. To search for HP product parts by using the HP product name, the model number, or the part number, go to www.partsurfer.hp.com. You can also choose the HP product from a list. To order parts, go to www.hp.com/buyparts.
Screws that are used in the digital sender This table describes the screws used in the digital sender and provides guidelines to help determine where each type of screw is used. The screws can vary in length depending on the thickness of the material that is being fastened. Always note where each type of screw is located and replace each one in its original location. NOTE: When you are disassembling the product, place the screws into the chassis holes from which they were removed.
Related documentation and software 2 5 4 1 3 Figure 7-1 Related documentation and software 160 Chapter 7 Parts and diagrams ENWW
Table 7-2 Related documentation and software ENWW Reference Description Part Number 1 HP Digital Sender Software (Version 4.
Customer-replaceable components 1 2 4 6 3 5 7 8 Figure 7-2 Customer-replaceable components 162 Chapter 7 Parts and diagrams ENWW
Table 7-3 Customer-replaceable components ENWW Reference Description Part Number Quantity 1 Paper input tray, ADF PF2284K042NI 1 2 Hinge flaps PF2284K153NI 2 3 Separation pad PF2282K035NI 1 4 Mylar holder assembly PF2282K043NI 1 5 Formatter assembly CB472-67901 1 6 Pickup roller assembly PF2282K039NI 1 7 Pickup roller cover PF2282K040NI 1 8 Power cord for Europe (generic) 8121-0731 1 8 Power cord for Denmark 8121-0733 1 8 Power cord for Japan 8121-0736 1 8 Powe
1 2 Figure 7-3 Control-panel overlays 164 Chapter 7 Parts and diagrams ENWW
Table 7-4 Control-panel overlays ENWW Reference Description Part Number Quantity 1 Control-panel assembly CB472-60131 1 2 Control-panel overlay—EN (English) CB472-60105 1 2 Control-panel overlay—FR (French) CB472-60106 1 2 Control-panel overlay—IT (Italian) CB472-60107 1 2 Control-panel overlay—DE (German) CB472-60108 1 2 Control-panel overlay—ES (Spanish) CB472-60109 1 2 Control-panel overlay—NL (Dutch) CB472-60110 1 2 Control-panel overlay—PT (Portuguese) CB472-60111 1
Figure 7-4 Maintenance kits 166 Chapter 7 Parts and diagrams ENWW
Table 7-5 Maintenance kits ENWW Reference Description Part Number Quantity 1 ADF maintenance kit Q5997–67901 1 2 Mylar replacement kit (3 mylar sheets) Q6496–67901 1 Customer-replaceable components 167
1 4 2 3 Figure 7-5 Memory 168 Chapter 7 Parts and diagrams ENWW
Table 7-6 Memory ENWW Reference Description Part Number Quantity 1 DIMM-32 MB DDR 100-pin SDRAM Q7713A 1 1 DIMM-64 MB DDR 100-pin SDRAM Q7715A 1 1 DIMM-128 MB DDR 100-pin SDRAM Q7718A 1 1 DIMM-256 MB DDR 100-pin SDRAM Q7719A 1 2 Hard-disk drive, 40 MB or larger CB472-67902 1 3 Data cable for hard-disk drive 5851-2502 1 4 Power cable for hard-disk drive 5851-3051 1 Customer-replaceable components 169
ADF components Figure 7-6 ADF Assembly 170 Chapter 7 Parts and diagrams ENWW
Table 7-7 ADF Assembly ENWW Reference Description Part Number Quantity 1 ADF assembly PF2284-SVPNI 1 2 ADF right cover corner PF2284P079NI 1 3 ADF right cover PF2284P044NI 1 4 White scan background PF2282P339NI 1 5 White mylar backing PF2282P025NI 1 6 White mylar backing springs PF2282P343NI 2 7 ADF rear cover PF2284P086NI 1 8 Screw, ADF, wave 3x10 NS-SCR-00027NI 40 9 Upper hinge cover PF2284P088NI 2 10 Screw, ADF, 03T060SR-W NS-SCR00016NI 17 11 Screw, ADF 030
Figure 7-7 ADF base assembly 172 Chapter 7 Parts and diagrams ENWW
Table 7-8 ADF base assembly ENWW Reference Description Part Number Quantity 1 Damper base cover PF2284P091NI 2 2 Left damper spring PF2284P375NI 2 3 Right damper spring PF2284P376NI 1 4 Damper cover PF2284P090NI 2 5 Output bin paper lever PF2284P089NI 1 6 Output bin extender PF2284P061NI 1 7 Output bin base cover PF2284P060NI 1 ADF components 173
1 Figure 7-8 Separation pad case 174 Chapter 7 Parts and diagrams ENWW
Table 7-9 Separation pad case ENWW Reference Description Part Number Quantity 1 Separation pad case PF2282K034NI 1 ADF components 175
1 3 2 Figure 7-9 Pickup roller assembly 176 Chapter 7 Parts and diagrams ENWW
Table 7-10 Pickup roller assembly ENWW Reference Description Part Number Quantity 1 ADF jam access latch PF2284K151NI 1 2 Clear plastic paper guide PF2284K152NI 1 3 ADF pickup gear PF2282P039NI 1 ADF components 177
Figure 7-10 Control-panel cover assembly 178 Chapter 7 Parts and diagrams ENWW
Table 7-11 Control-panel cover assembly ENWW Reference Description Part Number Quantity 1 Control-panel cover assembly PF2284K015NI 1 2 External control-panel cable IR4044K537NI 1 ADF components 179
1 2 Figure 7-11 Control-panel assembly 180 Chapter 7 Parts and diagrams ENWW
Table 7-12 Control-panel assembly ENWW Reference Description Part Number Quantity 1 Control-panel upper cover PF2284P072NI 1 2 Control-panel lower cover PF2284P073NI 1 ADF components 181
Figure 7-12 ADF left cover 182 Chapter 7 Parts and diagrams ENWW
Table 7-13 ADF left cover ENWW Reference Description Part Number Quantity 1 ADF left cover PF2284K012NI 1 2 ADF left-corner cover PF2284P080NI 1 ADF components 183
1 3 2 Figure 7-13 ADF input tray assembly 184 Chapter 7 Parts and diagrams ENWW
Table 7-14 ADF input tray assembly ENWW Reference Description Part Number Quantity 1 Paper input tray, ADF PF2284K042Nl 1 2 Screw, BTN, M3x8 IR4041P021NI 1 3 Screw, wave 3x8 030080FNBBNI 2 ADF components 185
Scanner and bottom assemblies 1 3 2 4 8 7 6 5 Figure 7-14 Scanner assembly 186 Chapter 7 Parts and diagrams ENWW
Table 7-15 Scanner assembly ENWW Reference Description Part Number Quantity 1 Scanner assembly IR4044K257NI 1 2 Scanner right cover IR4044P313NI 1 3 Scanner front cover IR4044351NI 1 4 Scanner left cover IR4044P312NI 1 5 Left hinge guide IR4044P318NI 1 6 Left hinge cover IR4044P325NI 1 7 Right hinge cover IR4044P326NI 1 8 Right hinge guide IR4044P319NI 1 Scanner and bottom assemblies 187
10 6 9 8 7 a 2 1 D a a C 5 1005 4 3 Figure 7-15 Bottom unit assembly 188 Chapter 7 Parts and diagrams ENWW
Table 7-16 Bottom unit assembly ENWW Reference Description Part Number Quantity 1 Formatter fan IR4044550NI 2 2 Power supply IR4044P525NI 1 3 Screw, DANBISU IR4044P200NI 4 4 Formatter flat-ribbon connector IR4044K560NI 1 5 Intermediate PCA and connector IR4044K255NI 1 6 SCB cable IR4044K538NI 1 7 Internal control-panel cable IR4044K537NI 1 8 Screw M3x8 IR4041P021NI 64 9 Screw, 4x6 040060FNWSNI 1 10 Power-switch assembly IR4044K107NI 1 Scanner and bottom assembli
Figure 7-16 Power plug 190 Chapter 7 Parts and diagrams ENWW
Table 7-17 Power plug ENWW Reference Description Part Number 1 AC power plug IR4044K535NI Quantity Scanner and bottom assemblies 191
Figure 7-17 Top formatter 192 Chapter 7 Parts and diagrams ENWW
Table 7-18 Top formatter ENWW Reference Description Part Number Quantity 1 Screw, 3x6 030060FNWSNI 13 Scanner and bottom assemblies 193
Figure 7-18 Fan assembly 194 Chapter 7 Parts and diagrams ENWW
Table 7-19 Fan assembly ENWW Reference Description Part Number Quantity 1 Scanner base fan IR4044P524NI 1 Scanner and bottom assemblies 195
2 4 1 3 Figure 7-19 Keyboard assembly 196 Chapter 7 Parts and diagrams ENWW
Table 7-20 Keyboard assembly ENWW Reference Description Part Number Quantity 1 Screw, wave 3x10 NS-SCR-00027NI 6 2 Keyboard—U.S.
Figure 7-20 Lower cover assembly 198 Chapter 7 Parts and diagrams ENWW
Table 7-21 Lower cover assembly ENWW Reference Description Part Number Quantity 1 Screw, M3x12 030120FNWSNI 3 2 Fan filter IR4041P007NI 1 3 Scanner control board IR4044K275NI 1 Scanner and bottom assemblies 199
Figure 7-21 Scanner rear cover 200 Chapter 7 Parts and diagrams ENWW
Table 7-22 Scanner rear cover ENWW Reference Description Part Number Quantity 1 Scanner rear cover IR4044P314NI 1 Scanner and bottom assemblies 201
Alphabetical parts list Table 7-23 Alphabetical parts list Description Part number Table and page AC power plug IR4044K535NI Power plug on page 191 ADF assembly PF2284-SVPNI ADF Assembly on page 171 ADF cable PF2284K500NI ADF Assembly on page 171 ADF jam access latch PF2284K151NI Pickup roller assembly on page 177 ADF left cover PF2284K012NI ADF left cover on page 183 ADF left-corner cover PF2284P080NI ADF left cover on page 183 ADF maintenance kit Q5997–67901 Maintenance kits on page
Table 7-23 Alphabetical parts list (continued) ENWW Description Part number Table and page Control-panel overlay—HE (Hebrew) CB472-60125 Control-panel overlays on page 165 Control-panel overlay—HU (Hungarian) CB472-60119 Control-panel overlays on page 165 Control-panel overlay—IT (Italian) CB472-60107 Control-panel overlays on page 165 Control-panel overlay—JA (Japanese) CB472-60123 Control-panel overlays on page 165 Control-panel overlay—KO (Korean) CB472-60122 Control-panel overlays on
Table 7-23 Alphabetical parts list (continued) Description Part number Table and page Fan filter IR4041P007NI Lower cover assembly on page 199 Formatter assembly CB472-67901 Customer-replaceable components on page 163 Formatter fan IR4044550NI Bottom unit assembly on page 189 Formatter flat-ribbon connector IR4044K560NI Bottom unit assembly on page 189 Hard-disk drive, 40 MB or larger CB472-67902 Memory on page 169 Hinge flaps PF2284K153NI Customer-replaceable components on page 163 HP
Table 7-23 Alphabetical parts list (continued) ENWW Description Part number Table and page Keyboard—Russian CB472-60173 Keyboard assembly on page 197 Keyboard—Spanish CB472-60165 Keyboard assembly on page 197 Keyboard—Swedish and Finnish CB472-60168 Keyboard assembly on page 197 Keyboard—Turkish CB472-60172 Keyboard assembly on page 197 Keyboard—U.K. English CB472-60175 Keyboard assembly on page 197 Keyboard—U.S.
Table 7-23 Alphabetical parts list (continued) Description Part number Table and page Power cord for Japan 8121-0736 Customer-replaceable components on page 163 Power cord for North America 8121-0740 Customer-replaceable components on page 163 Power cord for South Africa 8121-0737 Customer-replaceable components on page 163 Power cord for Switzerland 8121-0738 Customer-replaceable components on page 163 Power cord for Taiwan 8121-0964 Customer-replaceable components on page 163 Power cord
Table 7-23 Alphabetical parts list (continued) ENWW Description Part number Table and page Screw, ADF, 03T060SR-W NS-SCR00016NI ADF Assembly on page 171 Screw, ADF, 3x6 w/washer 030060FWWSNI ADF Assembly on page 171 Screw, ADF, wave 3x10 NS-SCR-00027NI ADF Assembly on page 171 Screw, ADF, wave 4x10 NS-SCR-00056NI ADF Assembly on page 171 Screw, BTN, M3x8 IR4041P021NI ADF input tray assembly on page 185 Screw, DANBISU IR4044P200NI Bottom unit assembly on page 189 Screw, M3x12 030120FN
Numerical parts list Table 7-24 Numerical parts list Part number Description Table and page 030060FNWSNI Screw, 3x6 Top formatter on page 193 030060FWWSNI Screw, ADF, 3x6 w/washer ADF Assembly on page 171 030080FNBBNI Screw, wave 3x8 ADF input tray assembly on page 185 030080FWWSNI Screw, ADF ADF Assembly on page 171 030120FNWSNI Screw, M3x12 Lower cover assembly on page 199 040060FNWSNI Screw, 4x6 Bottom unit assembly on page 189 5851-2502 Data cable for hard-disk drive Memory on pag
Table 7-24 Numerical parts list (continued) ENWW Part number Description Table and page CB472-60108 Control-panel overlay—DE (German) Control-panel overlays on page 165 CB472-60109 Control-panel overlay—ES (Spanish) Control-panel overlays on page 165 CB472-60110 Control-panel overlay—NL (Dutch) Control-panel overlays on page 165 CB472-60111 Control-panel overlay—PT (Portuguese) Control-panel overlays on page 165 CB472-60112 Control-panel overlay—NO (Norwegian) Control-panel overlays on pa
Table 7-24 Numerical parts list (continued) Part number Description Table and page CB472-60141 User Guide CD Related documentation and software on page 161 CB472-60158 Service and Support CD Related documentation and software on page 161 CB472-60160 Keyboard—U.S.
Table 7-24 Numerical parts list (continued) ENWW Part number Description Table and page IR4041P021NI Screw, BTN, M3x8 ADF input tray assembly on page 185 IR4041P021NI Screw M3x8 Bottom unit assembly on page 189 IR4044351NI Scanner front cover Scanner assembly on page 187 IR4044550NI Formatter fan Bottom unit assembly on page 189 IR4044K107NI Power-switch assembly Bottom unit assembly on page 189 IR4044K255NI Intermediate PCA and connector Bottom unit assembly on page 189 IR4044K257NI
Table 7-24 Numerical parts list (continued) Part number Description Table and page IR4044P525NI Power supply Bottom unit assembly on page 189 NS-SCR-00027NI Screw, ADF, wave 3x10 ADF Assembly on page 171 NS-SCR-00027NI Screw, wave 3x10 Keyboard assembly on page 197 NS-SCR-00056NI Screw, ADF, wave 4x10 ADF Assembly on page 171 NS-SCR00016NI Screw, ADF, 03T060SR-W ADF Assembly on page 171 PF2282K034NI Separation pad case Separation pad case on page 175 PF2282K035NI Separation pad Custom
Table 7-24 Numerical parts list (continued) ENWW Part number Description Table and page PF2284P061NI Output bin extender ADF base assembly on page 173 PF2284P072NI Control-panel upper cover Control-panel assembly on page 181 PF2284P073NI Control-panel lower cover Control-panel assembly on page 181 PF2284P079NI ADF right cover corner ADF Assembly on page 171 PF2284P080NI ADF left-corner cover ADF left cover on page 183 PF2284P086NI ADF rear cover ADF Assembly on page 171 PF2284P088NI
214 Chapter 7 Parts and diagrams ENWW
A Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP 9250C Digital Sender One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Hewlett-Packard limited warranty statement for software HP PRODUCT DURATION OF WARRANTY HP MFP DIGITAL SENDING SOFTWARE v. 4.0 90 days 1. HP warrants to you that the HP SOFTWARE PRODUCT will not fail to execute its programming instructions for 90 days after the date of purchase due to defects in material and workmanship when properly installed and used.
Availability of support and service Around the world, HP provides a variety of service and support options for purchase. Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location.
B ENWW Specifications ● Physical specifications ● Electrical specifications ● Power consumption specifications ● Environmental specifications ● Acoustic emissions 219
Physical specifications Table B-1 Physical specifications Height Depth Width Weight 340.26 mm 571.82 mm 452.62 mm 23.09 kg (13.40 inches) (22.51 inches) (17.82 inches) (50.7 lbs) Electrical specifications Table B-2 Electrical specifications Power requirements 100-240V (±10%) 50/60 Hz (±2 Hz) Minimum recommended circuit capacity 1.0 Amp WARNING! Power requirements are based on the country/region where the device is sold. Do not convert operating voltages.
Environmental specifications Table B-4 Environmental specifications1 Temperature Relative humidity 1 Recommended Operating Storage 20° to 27°C 0° to 40°C -30° to 60°C (68° to 81°F) (32° to 104°F) (-22° to 140°F) 20% to 70% 15% to 80% 15% to 85% Values are subject to change. See www.hp.com/support/9250c for current information. CAUTION: The operating environment should be stable, with no abrupt changes in temperature or humidity that might damage the device.
222 Appendix B Specifications ENWW
C ENWW Regulatory information ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Country-/region-specific safety statements 223
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental Product Stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without affecting the high performance of this product.
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Declaration of conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Singapore Pte Ltd Imaging and Printing Manufacturing Operations, 60 Alexandra Terrace, #07-01, The Comtech, Singapore, 118502 declares, that the product Product Name: HP Digital Sender 9250C Regulatory Model3): Product Options: BOISB-0401-00 ALL conforms to the following Product Specifications: Safety: IEC 60950-1:2001 / EN60950-1: 2001 IEC 60825-
Country-/region-specific safety statements Canadian DOC regulations Complies with Canadian EMC Class B requirements. « Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ».
Index A acoustic emissions 221 ADF assembly, removing 81 blank pages, troubleshooting 122 cable, removing 89 diagnostics 146 feed system operations 32 input tray, replacing 54 jam access latch, removing 83 jam detection operations 33 jams, frequent 128 left corner cover, removing 71 left cover, removing 69 locating 6 maintenance kit, replacing 19 motors and fans 30 multifeeds, troubleshooting 123 mylar sheet, replacing 18 mylar shield, replacing 46 mylar-holder assembly, replacing 44 optical assembly opera
cut-off pages, troubleshooting 124 D damper cover, removing 86 declaration of conformity 227 diagnostics control panel 146 LAN 135 scanner 146 digital sending error messages 120, 121 DIMMs, replacing 52 disk drive cable, replacing 51 initialization 141 replacing 50 display test 147 disposal, end-of-life 225 Document feeder error messages 119 documentation 160 downloading firmware 148 E e-mail error messages 120, 121 troubleshooting 124 validating gateway addresses 133 electrical specifications 220 embedde
lock, scanner 6 loopback test 135 M maintenance agreements 218 maintenance kit, ADF replacing 19 maintenance kits part numbers 166 manuals 160 material restrictions 225 Material Safety Data Sheet (MSDS) 226 media ADF feed system operations 32 guide, removing 93 jam release button, locating 6 multifeeds, troubleshooting 123 media specifications 11 memory DIMMs, replacing 52 included 4 NVRAM initialization 140 operations 28 mercury-free product 225 messages alphabetical list 114 numerical list 114, 117 types
right cover, removing ADF 66 scanner 73 right damper spring, removing 86 right hinge cover, removing 77 right hinge guide, removing 84 rollers diagrams 154 operations 32 pickup, replacing 43 rollers, cleaning 22 S scanner 4 scanner assembly operations 30 removing 81 scanner base fan, removing 106 scanner calibration 129 scanner components 186 scanner controller board diagrams 153 operations 28 removing 95 scanner errors 115 scanner front cover, removing 75 scanner head lock 6 scanner lamp diagnostics 146 op
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