Installation Guide (J3192C, and J3193B) 1998-07

21
■
In other countries, contact your reseller or local HP Customer Care Center
(see chart below) for the BBS telephone number for your country.
Follow the menu system to find and download the latest software, agent firmware,
or drivers for your HP networking product.
When Downloading Files
Files are typically named to correspond to the HP product number of the product
they’re intended for. If the file you download has a file extension of “.exe”, it is a
compressed file. For example, the product HP J3178A may have a file
j3178xx.exe
that is extracted by typing
j3178xx [Enter].
HP FIRST Fax Retrieval Service
HP FIRST is an automated fax retrieval service that is available 24 hours a day, seven
days a week. HP FIRST provides a variety of product and technical information.
To access HP FIRST, dial one of the following telephone numbers:
■
In the U.S. and Canada, dial 800-333-1917 from your fax machine or touch-
tone phone.
■
In other countries, contact your reseller or local HP Customer Care Center
(see chart below) for the HP FIRST telephone number for your country.
■
To access the U.S./Canada HP FIRST system from another country, dial
[phone] from your fax machine.
Enter the ID number of the document you want to receive. If you’re not sure what
the ID number is, you can request an index by following the prompts. The informa-
tion will be sent to you by return fax.
Limited free telephone support is offered through the HP Customer Care Center
(CCC) in your country:
Each CCC takes calls during the normal HP business hours for its location. This
service is for basic questions only, relating to installation, general configuration,
North America Hungary 36 (1) 252 4505 Asia Pacific
United States 970-635-1000 Ireland 01 662 5525 Australia 61 3 9272 8000
Canada (English) 970-635-1000 Italy 02 26410350 China 8610 6505 3888
Canada (French) 800-387-3867 Middle East +41 22/780 71 11 Hong Kong 800 96 7729
Europe, Middle East, and Africa Netherlands 020 606 8751 India 91 11 682 6035
Africa +41 22/780 71 11 Norway 22 11 6299 Indonesia 6221 350 3408
Austria 0660 6386 Poland 48 22 37 50 65 Japan 81 3 3335 8333
Belgium (Dutch) 02 626 8806 Portugal 01 441 7199 Korea 82 2 3270 0803
Belgium (French) 02 626 8807 Russia 7095 923 50 01 Malaysia 03 295 2566
Czech Republic 42 (2) 471 7321 Spain 902 321 123 New Zealand 09 356 6640
Denmark 3929 4099 Sweden 08 619 2170 Philippines 63 2 867 3551
English (non-UK) [phone] Switzerland 0848 80 11 11 Singapore 65 272 5300
Finland 0203 47 288 Turkey 90 1 224 59 25 Taiwan 886 2 717 0055
France 01 43 62 34 34 United Kingdom 0171 512 52 02 Thailand 661 4011
Germany 0180 52 58 143
Additional HP Support Services
L&h_c_2.fm5 Page 21 Wednesday, July 15, 1998 12:22 PM