HP Structured Records Management Solution Tutorial, August 2011

HP Structured Records Management Solution Tutorial 55
ATroubleshooting
This appendix describes some of the common issues and solutions that you may
encounter when configuring and running HP Database Archiving and HP TRIM
together for structured records management.
• Summary of issues (page 55)
• Design time issues (page 56)
• Runtime issues (page 57)
• Archive access issues (page 60)
WARNING! This appendix only covers those issues specific to HP Database
Archiving when integrated with HP TRIM for structured records management.
For other, general issues regarding HP Database Archiving, refer to HP Database
Archiving software Troubleshooting guide. For general HP TRIM issues, refer to
the HP TRIM online help and documentation.
Summary of issues
Following is a list of common issues that you may encounter:
• Unable to convert cartridge to SRMS (page 56)
• Unable to classify cartridge (page 56)
• Warning when adding Groovy script (page 57)
• Job fails with Groovy error (page 57)
• Job fails with Groovy exception (page 57)
• Failure when launching an SRMS cartridge (page 58)
• Archive files not loaded into HP TRIM (page 59)
• Insufficient capacity error in HP TRIM (page 59)
• Loaded files do not match originals (page 59)
• Too many files and folders created in HP TRIM (page 60)
• Cannot search the archive from HP TRIM (page 60)
• Sending to RQS fails (page 61)