HP ProLiant WS460c G6 Workstation Blade with WS460c Graphics Expansion Blade Maintenance and Service Guide

Diagnostic tools 71
Diagnostic tools
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
• English (http://www.hp.com/support/ProLiant_TSG_en)
• French (http://www.hp.com/support/ProLiant_TSG_fr)
• Italian (http://www.hp.com/support/ProLiant_TSG_it)
• Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
• German (http://www.hp.com/support/ProLiant_TSG_gr)
• Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
• Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
HP Insight Diagnostics
HP Insight Diagnostics is a proactive workstation blade management tool, available in both offline and
online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who
verify workstation blade installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective workstation blade management. Available in Microsoft® Windows®
and Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 71) provides survey functionality that gathers critical hardware and software
information on ProLiant workstation blades.
This functionality supports operating systems that may not be supported by the workstation blade. For
operating systems supported by the workstation blade, see the HP website
(http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.