HP Carrier-Grade Server cc3310 Product Guide Manufacturing Part Number: cc3310_W2K3_Product January 2006 U.S.A. © Copyright 2003-2006 Hewlett-Packard Development Company, L.P.
Legal Notices Copyright Notices. © Copyright 2003-2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
HP cc3310 Carrier Grade Server Product Guide Part I: User’s Guide Legal Notices ...............................................................................................................................2 1 User Information: Advice (Tips).................................................................................................8 About this Guide .............................................................................................................................................
DC Input Voltage Specification ................................................................................................................32 DC Output Current Specifications ...........................................................................................................33 AC Power Subsystem ................................................................................................................................33 Introduction ............................................................
HP cc3310 Carrier Grade Server Product Guide Part I: User’s Guide FRU/SDR Load Utility Description .............................................................................................................59 How to Use the FRU/SDR Load Utility ...................................................................................................59 Setting a System Asset Tag .........................................................................................................................
POST Error Codes and Messages ................................................................................................................84 BIOS Recovery Beep Codes..........................................................................................................................87 Bootblock Error Beep Codes.........................................................................................................................87 9 Service: Upgrading the Hardware ................................
HP cc3310 Carrier Grade Server Product Guide Part I: User’s Guide Part I 7
1 User Information: Advice (Tips) About this Guide This Product Guide contains two main divisions, User Information and Service: • User Information—Chapters 1 to 8, includes descriptions of the hp Carrier Grade Server cc3310, and the associated software and utilities. Operating procedures and assistance with solving problems are also provided. • Service—Chapters 9 to 11, presents information and procedures for Carrier Grade Server cc3310 maintenance.
3. Service: Upgrading the Hardware for additional information. 4. If you are using the Intel Service Manager (ISM), you must manually configure the SNMP and set ISM health indicators. Refer to the Intel Server Management (ISM) for the HP Carrier-Grade Server cc3310 Installation and User’s Guide for additional information. 5. Installing the service partition will remove the Operating System (OS) from the server. You will have to reinstall the OS after installing a service partition.
System Configuration 1. HP supports Red Hat Enterprise Linux (RHEL) Advanced Server 2.1, Kernel 2.4.9-e.24 and higher, and RHEL 3.0, Kernel 2.4.21-4.EL and higher: AS and ES versions. If you do not have s supported version of RHEL, download the appropriate ISO images from Red Hat at http://rhn.redhat.com. (Have your user name and password ready.) 2. HP supports both Microsoft® Windows® 2000 Advanced Server (AS) and Microsoft Windows 2003 Advanced Server.
f. g. h. i. Select Load SDR’s only on to this server and Continue. Observe that the date, time, and firmware version numbers are now displayed. Select exit to close the wizard. Remove the CD from the CD-ROM drive and reset the system. 9. Check the FRUSDR revision numbers and update FRUSDR if required. Identify the installed FRUSDR as follows: a. Reset the server and select F2 from the BIOS boot screen. b. Place the cursor over the Server button, then select System Management and Enter. c.
5. You may damage the service partition when configuring the external RAID. It may be necessary to reinstall the service partition and the OS after configuring the RAID controller. Refer to Chapter 1 for service partition installation instructions. Networking Tips 1. When configuring the system with internal network ports NIC1 and NIC2, and no other network port hardware, RHEL AS 2.1 and RHEL 3.0 will assign the values “eth0” to the NIC2 port and “eth1” to the NIC1 port.
Warnings Warnings and a caution which appear in this User’s Guide are summarized here. Familiarize yourself with these warning before you use and service the cc3310 server. WARNING Anchor the equipment rack: The equipment rack must be anchored to an unmovable support to prevent it from falling over when one or more servers are extended in front of the rack on slides. You must also consider the weight of any other device installed in the rack.
WARNING If DC power supplies are installed: Connection with a DC source should only be performed by trained service personnel. The server with DC input is to be installed in a Restricted Access Location in accordance with articles 110-16, 110-17, and 110-18 of the National Electric Code, ANSI/NFPA 70. The DC source must be electrically isolated by double or reinforced insulation from any hazardous AC source. The DC source must be capable of providing up to 650 Watts of continuous power per feed pair.
CAUTION Temperature: The temperature, in which the server operates when installed in an equipment rack, must not go below 5°C (41°F) or rise above 40°C (104°F). Extreme fluctuations in temperature can cause a variety of problems in your server. Ventilation: The equipment rack must provide sufficient airflow to the front of the server to maintain proper cooling. The rack must also include ventilation sufficient to exhaust a maximum of 1023 BTUs per hour for the server.
2 Chassis Description General The HP Carrier-Grade Server cc3310 is a compact, high-density, rack mount server with support for 1 or 2 Intel Xeon™ processors with 512 KB L2 cache and 12 GB DDR266 SDRAM DIMM memory. This server supports high availability features such as hot-swap disk drives and hot-swap and redundant power supply modules. The scalable architecture of the server supports symmetric multiprocessing (SMP) and a variety of operating systems (OS).
Environmental Specifications The server has been tested to the environmental specifications listed in Table 2-2. All testing has been performed per procedures defined in Bellcore GR-63-CORE NEBS Physical Protection, Bellcore GR-3580 NEBS Criteria Levels, Bellcore GR-1089-CORE EMC and Electrical Safety – Generic Criteria for Network Telecommunications Equipment. Table 2-2.
Figure 2-2. Front Panel Table 2-3. Item A B M L C K D E J I F H G A Power switch H Disk 2 activity/fault LED (green/amber) B Reset Switch I Main power LED (green) C Alarm: CRT J NIC0/NIC1 activity LED (green) D Alarm: MJR K System ID LED (white) E Alarm: MNR L ID switch F Alarm: PWR M NMI switch G Disk 1 activity/fault LED (green/amber) Front Panel Features Feature Description Front Panel Switches A Power switch Toggles the server power.
Item Feature Description D Major (amber or red) When continuously lit, indicates the presence of a major system fault. A major system fault is an error or event that is detected by the system that has discernable impact to system operation. In this case, the system can continue to operate but in a degraded fashion (reduced performance or loss of nonfatal feature reduction). An example could be the loss of one of two mirrored disks. The front panel major alarm relay will be engaged.
Back Panel Figure 2-4 shows the back panel view of the server and Table 2-4 lists the features of the back panel. The back panel of the AC-powered server is similar (except for the power supplies). Figure 2-4. Back Panel (DC Version) A O N B M C L K J D I E F H G TP250 Table 2-4.
Figure 2-5. Server Board Connector and Component Locations A B C D E F G DD H CC I J K BB AA Z Y X W V U S T R Q O P N M L OM14124 A. B. C. D. E. F. G. H. I. J. K. L. M. N. O. 88 System status LED ID LED Diagnostic LEDs (POST code) 64-bit PCI riser slot for PCI-X bus B (full height) DIMM slots I/O ports SCSI channel B connector (SCSI version only) COM 1 serial header ICMB connector IPMB connector 64-bit PCI riser slot for PCI-X bus C (low profile) RADIOS enabled.
Processor The server board accommodates one or two Intel® Xeon™ 2.4 GHz/512 KB L2 cache processors. This processor uses the 0.13-micron technology. Memory The server board has six 168-pin DIMM slots, each supporting 72-bit ECC registered DDR DIMMs (DDR266 compatible). Memory is partitioned in three banks. A minimum of 512 MB (256 MB x2) and as much as 12 GB may be installed. DIMMs must be installed in groups of 2 (pairs), and in specific locations. DIMM sockets (slots) are shown in Figure 2-5.
Service: Upgrading the Hardware for additional information. The controller automatically detects, sizes, and initializes the memory array, depending on the type, size, and speed of the installed DIMMs, and reports memory size and allocation to the server via configuration registers. NOTE Use DIMMs that have been tested for compatibility with the server board. Contact your sales representative or dealer for a current list of approved memory modules. PCI Riser Slots The server board has two PCI riser slots.
The 82546EB controller supports the following features: • 32-bit PCI master interface • Integrated IEEE 802.3 10Base-T, 100Base-TX and 1000Base-TX compatible PHY • IEEE 820.3u auto-negotiation support • Full-duplex support at 10 Mbps, 100 Mbps, and 1000 Mbps operation • Low power +3.3V device On the server board, NIC 1 can be used as both a network interface and server management interface.
• s4: Hibernate or save to disk. The memory and machine state are saved to disk. Pressing the power button or other wakeup event will restore the system state from the disk and resume normal operation. This assumes that no hardware changes have been made to the server while it was off. • s5: Soft off. Only the RTC section of the CSB and the BMC are running in this state. No context is saved by the OS or hardware. CAUTION The server is off only when the server input power cord is disconnected.
• May enter either password to exit secure mode. Secure Mode Configure and enable the secure boot mode by using the system setup utility. When secure mode is in effect: • You can boot the server and the operating system will run, but you must enter the user password to use the keyboard or mouse. • You cannot turn off system power or reset the server from the front panel switches. • Secure mode has no effect on functions enabled via remote server management or power control via the watchdog timer.
Feature Control access to using the system setup utility: set administrator password Description To control access to setting or changing the system configuration, set an administrator password and enable it through Setup. If both the administrator and user passwords are enabled, either can be used to boot the server or enable the keyboard and/or mouse, but only the administrator password will allow setup to be changed.
3 Front Panel IO (FPIO) Server board Introduction This chapter describes the basic functions and interface requirements of the Front Panel IO (FPIO) server board that is designed for the server.
Riser Boards The server board supports two riser boards, a 3.3-Volt riser board and a 5-Volt full-height riser board. The 3.3-Volt riser board is standard and the 5-Volt full-height riser board is optional. Features of the 5-Volt riser board include: • Support for three 33-MHz 5-Volt 64-bit PCI add-in cards • Provides 5-Volt to 3.
Power Supplies The power supply cage shown in Figure 3-3 is accessed from the rear of the chassis. The power supply cage supports up to two hot-swap power supplies (either AC input or DC input) in a (1+1) redundant configuration. A power supply filler module (shown in Figure 3-3) for the empty power supply site is supplied for servers without redundancy. Only the DC input version is NEBS certified. Figure 3-3.
Interface Requirements DC Input The DC power source may produce hazardous voltage levels exceeding –60 VDC and high energy levels above 240 VAC that may cause electric shock. All DC input connections should be made only by a qualified service person to prevent injury. All wiring terminals connected to the DC input terminal block must be fully insulated with no exposed bare metal.
Parameter Voltage Tolerance –38 VDC Rating Tolerance –48 to –60 VDC –72 VDC Input Current 8.0 Amps DC Output Current Specifications The combined output power of all outputs will not exceed 450W. Each output has a maximum and minimum current rating, as shown in Table 3-4. The power supply meets both static and dynamic voltage regulation requirements for the minimum dynamic loading conditions.
Introduction The AC version of the server uses an AC input switching power subsystem that provides up to 480-Watt DC with 100–240 VAC input with current and remote sense regulation. The power subsystem consists of one or two 480-Watt power supply modules. A server with two power supply modules forms a redundant, hotswappable (1+1) power subsystem. There is a single bi-color LED to indicate power supply status. Refer to Table 3-5 for conditions of the power supply LEDs. Table 3-5.
Peripheral Bay One peripheral drive (either a slim-line CD-ROM or CD+RW/DVD drive) can be mounted in the server using a blind-mate peripheral drive carrier inserted into the peripheral drive bay. The peripheral drive bay is located above the hard drive tray and to the left. Figure 3-4. Peripheral Drive Bay TP127 Hard Drive Tray Hard Drive Bays Up to two 1.0-inch Ultra-320 SCSI technology hard drives can be mounted in the hot-swap drive bays, which are located in the bottom front of the chassis.
Figure 3-6. Fan Array with Four Fans Installed TP107 The server comes in a non-redundant, four-fan configuration that consists of two 80-mm x 38-mm fans and two 40-mm x 28-mm fans. Air flows in through the front bezel over the peripheral bay and the hard drive bays, passes through the fans and over the baseboard, and exhausts through the rear of the chassis. Each fan provides tachometer signal output to the server baseboard to indicate a fan failure.
• Watchdog timer • Periodic System Management Interrupt (SMI) timer • I2C master controller for the IPMB • Two private I2C management bus interfaces • Server Management Software (SMS) and Server Management Mode (SMM) IPMB message receiver • Event message receiver • SEL management and access • SDR repository management and access • Processor Non-Maskable Interrupt (NMI) monitoring • Processor SMI monitoring • Time-stamp clock • Secure mode and video blank • Software front panel NMI g
4 POST and BIOS Setup Utilities Introduction This chapter describes the power-on self-test (POST) and BIOS setup utilities provided with the server. It also includes information about the Adaptec† SCSI Utility. For information about server management utilities, refer to Chapter 5. Table 4-1.
1. Turn on your server and monitor. After a few seconds, POST begins to run and displays a splash screen. 2. While the splash screen is displayed, make one of the following selections: • • • • Press F2 to enter the BIOS Setup. Press Ctrl+A to enter the Adaptec SCSISelect utility. Refer to page 40 for information about the Adaptec SCSISelect Utility. Press Esc to view POST diagnostic messages and change the boot device priority for this boot only. Press F12 to perform a network boot. 3.
Running the SCSISelect Utility 1. When this message appears on the video monitor: << for SCSISelect(TM) Utility!>>> 2. Press Ctrl+A to run the utility. When the main menu for the host adapter appears, choose the device that you want to configure; each SCSI bus accepts up to 15 devices. Use the following keys to navigate through the menus and submenus: Table 4-3.
take effect when the system is booted. POST uses these values to configure the hardware. If the values and the actual hardware do not agree, POST generates an error message. Record your BIOS setup settings. If default values ever need restoring (after a CMOS clear, for example), you must run BIOS setup again. Your record will make this much easier. If BIOS Setup is Inaccessible If you are not able to access BIOS setup, you might need to clear the CMOS memory.
Press Description without displaying the full list. On 106-key Japanese keyboards, the plus key has a different scan code than the plus key on the other keyboard, but it has the same effect. Enter Execute Command—The Enter key is used to activate submenus when the selected feature is a submenu, or to display a pick list if a selected feature has a value field, or to select a subfield for multi-valued features like time and date.
Then, go to: http://hp.com./products1/servers/carrier_grade/products/cc3310/index.html. On the referenced web page, (under the product information section, select the Firmware and Software Download link. Follow the instructions provided to download BIOS firmware.
5 Configuration Software and Utilities System Software Update Sequence When updating the system software, you should do it in the following order: 1. Update firmware (BMC and hot-swap controller) 2. Update FRU/SDR 3. Unplug the server for 30 seconds 4. Update BIOS 5. Clear CMOS Server Configuration Wizard The server configuration wizard is a utility that is provided to help you configure your server.
If you select multiple options, the Server Configuration Wizard will run each option to completion. To Use the Server Configuration Utility to Description of Procedure Page Configure the server for remote LAN management Enable a connection to the server from a workstation on the LAN to allow remote management functions, such as powering the server on or off, or running diagnostic utilities.
• Retrieve and display current Remote Sensor Access (RSA) information • Access a phonebook for remote connection management • Establish remote control of the service partition • Allow file transfer to/from the server DPC Console Modes of Operation There are four DPC console modes of operation: • EMP mode—Access the DPC console features using the DPC console window menus and/or toolbar. Active when a connection is established through the EMP port (Serial B port).
Using either the system setup utility or BIOS setup, you can specify the boot device sequence and set up system passwords and security options. Both utilities access the same stored configuration data for these items, and the result of making a change to these settings using either utility is identical. The system setup utility consists of a collection of task-oriented modules plugged into a common framework called the Application Framework.
• Mode—Lets you set the desired expertise level: novice, intermediate, or expert. The expertise level determines which tasks are visible in the available tasks section and which actions each task performs. For a new mode setting to take effect, you must exit the system setup utility and restart it. • Language—Lets you change the text in the system setup utility to the appropriate language. For a new language setting to take effect, you must exit the system setup utility and restart it.
2. Click the User Password button. 3. If you are changing passwords, enter the old password in the first box. 4. Enter the new password (or leave blank to clear). 5. Confirm the password by entering it again (or leave blank to clear). 6. Click OK to save the password and return to the security window. Setting Security Options To set the security options: 1. From the system setup utility Available Tasks window, choose Security. 2. Click the Options button. 3.
for that category. Clicking on an individual SDR displays the information for that SDR in the presentation pane in the upper right. The description pane in the lower right displays a description of the currently selected SDR type. 2. Use the F4 and F5 keys to scroll the window contents to the left and right to view all of the columns. 3. Use the Tab key to move from field to field. 4. Use the File and SDR menu items to work with the SDR information: • • • • Open—Views data from a previously saved SDR file.
9. Remove the CD from the CD-ROM drive and reset the system. Identify the FRUSDR version as follows: 1. Reset the server and select F2 from the BIOS boot screen. 2. Place the cursor over the Server button, then select System Management and Enter. 3. Locate the SDR version number in the resulting display. NOTE The firmware versions should be as noted here, or later: BIOS: P11 BMC: 1.19 FRUSDR: 5.6.A (or 1,0) Hot Swap Backplane (HSPB): 1.
• • • • Host IP Address—The IP address of this server. Subnet Mask—The IP address for the server’s subnet. The server uses this to decide if the alert destination is on the same subnet. Gateway IP Address—The IP address of the router for this server. Backup Gateway IP Address— (optional). The IP address of the alternate router for this server. 9. Click on Continue.
• Subnet Mask—The IP address for the server’s subnet. The server uses this to decide if the alert destination is on the same subnet. 7. Click Save to save the changes. 8. Click Close to return to the PEM window. How to Set Up Remote Modem or Serial Access To set up the server so you can access it through a modem or a serial connection, you can use either the server configuration wizard or the system setup utility.
3. To require a password for remote access, enter the password in the Enter New Password box and in the Verify New Password box. Passwords can be from 1 to 16 characters long, using any ASCII character in the range [32-126]. To clear the passwords, leave both boxes blank. (You can also clear the password by selecting the menu Options > Clear EMP Password.) 4.
9. Select the Access Mode to set the points at which serial/modem connectivity can be activated: • • • Preboot—A serial or modem connection can be made when the server is powered down or hard reset. Once the operating system is loaded, a connection cannot be made. Always Active—A connection to the server can be established at any time. Disabled—A connection cannot be made to the server using serial/modem access. 10.
6. Click Close to return to the PEM window. 7. In the PEM window, click Configure PEP. 8. Select the Enable PEP check box. 9. In the Blackout Period in Minutes box, enter the minimum time, in minutes, between successive pages. The valid range is [0 – 255] where 0 disables the blackout period. Setting a blackout period can save you from being flooded with repeat pages. After you receive a PEP page, no additional pages are sent by PEP for the duration of the blackout period. 10.
• Static—Assign the IP address for the server using the Host, Gateway, and Subnet Mask boxes in the dialog. 8. If you chose Static IP setup in the previous step, fill in the IP addressing boxes: • • • • Host IP Address—The IP address of this server. Gateway IP Address—The IP address of the router for this server. Subnet Mask—The IP address for the server’s subnet. The server uses this to decide if the alert destination is on the same subnet. Backup Gateway IP Address—optional).
6. If you chose Static IP setup in the previous step, fill in the IP addressing boxes: • • • Host IP Address—The IP address of this server. Gateway IP Address—The IP address of the router for this server. Subnet Mask—The IP address for the server’s subnet. The server uses this to decide if the alert destination is on the same subnet. 7. Fill in the Alert IP Address1 and Alert IP Address2 boxes. Enter the IP address of the system you want the server to send alerts to.
8. Select Update Just the SDR Repository and click on the Continue button. 9. Select whether or not you wish to configure the BMC-TAM and click on the Continue button. 10. If yes, select the configuration you wish to use. Click on the Continue button. 11. Click OK to save. 12. To load both SDR records and FRU records, select the Load FRUs and SDRs Onto this Server option and click on the Continue button. 13. Review the system date and time for accuracy and click on the Continue button. 14.
Table 5-1. Command Line Format Command Description -? or -h Displays usage information. -d {fru, sdr} Displays requested area only. -cfg filename.cfg Uses custom CFG file. -p Pause between blocks of data. Parsing the Command Line The FRU/SDR load utility allows only one command line function at a time. A command line function can consist of two parameters. Example: -cfg filename.cfg. Invalid parameters cause an error message and exit the program.
programmed. The utility also copies all written SDRs to the SDR.TMP file; it contains an image of what was loaded. The TMP file is also useful for debugging the server. Updating FRU Nonvolatile Storage Area After the configuration is determined, the utility updates the FRU nonvolatile storage area. First, it verifies the common header area and checksum from the specified FRU file. The internal use area reads from the specified FRU file then programmed into the nonvolatile storage.
3. Select the Server Configuration Utilities and click on the Continue button. 4. Select the Run Service Partition Administrator option and click on the Continue button. 5. Select 3 on the Service Partition Administrator Menu to create a service partition. 6. When prompted with “On which drive should the service partition be installed”, select the number for the appropriate drive. 7. When the following message, press any key to reboot the server: The service partition was created successfully.
• Serial/modem data • Paging data • LAN configuration data • LAN alert data • Service partition configuration • System asset tag NOTE LAN passwords are not stored in the file. Passwords cannot be saved or restored. Saving a Configuration To save the system configuration from the system setup utility: 1. From the system setup utility Available Tasks window, choose Config Save/Restore. (Config Save/Restore is available only in Expert mode.) 2.
Using the Intel Server Management (ISM) NOTE Prior to installation, uninstall any previous version of Intel Server Management. Intel Server Management and the hard drive service partition provide real-time monitoring and alerting for your server hardware, emergency remote management, and remote server setup. Intel Server Management is implemented by installing it within client-server architecture.
6 Basic I/O Configuration Information Introduction This chapter provides information about the I/O functions and capabilities of the server. Operating restrictions and methodologies are described. COM1/2 Ports The COM1 serial port is not accessible. This internal port is intended for factory use only. The COM2 serial port is located on the server rear panel. Serial over LAN should be set to 19.2 kbps for best/consistent data flow.
Service: Technical Reference for connector pin-out data and additional information. Connecting a Serial Console 8 In the event that you wish to connect a serial console to administer your server, you may use either of the RJ-45 serial ports. If you use the rear panel RJ-45 port, connect the adapter provided with your server between the server and the RS-232 cable. If you use the front panel RJ-45 port, you must make an adapter to interface with the RJ-45 connector.
Service: Technical Reference for connector pin-out data.) Serial Console Redirection Proceed as follows: 1. Ensure that the VGA display, keyboard, and mouse are connected to the server and ready for use. 2. Boot the server. During boot operations, press F2 to display the BIOS Setup screen. 3. Select the Server menu, and then select Console Redirection. 4. In the Console Redirection menu, select Serial2(RJ45 as the BIOS Redirection Port, and then select Serial2(RJ45 for ACPI Redirection. 5.
3. The Intel RAID controller is shipped with a full-height bracket attached. The low-profile bracket is included in the box with the controller. You must remove the full-height bracket and install the lowprofile bracket.
4. You may damage the service partition when configuring the external RAID. It may be necessary to reinstall the service partition and the OS after configuring the RAID controller. Refer to Chapter 4 for service partition installation instructions. RAID Devices The system will support only 1 RAID controller card. It must be installed in slot 1 of the low-profile PCI expansion riser. The Linux OS must be reinstalled after installing a zero channel RAID controller.
Figure 8-1. HDD and SCSI Addresses CD/DVD HDD (Left) Left HDD HDD Setting 0 1 2 3 4 5 72 BIOS Elect. ID 1 1 3 3 5 5 HDD (Right) Right HDD HDD Setting 0 1 2 3 4 5 BIOS Elect.
9 Solving Problems Introduction This chapter helps you identify and solve problems that might occur while you are using the server. Resetting the System To Do This: Press: Soft boot reset, which clears system memory and reloads the operating system. Ctrl+Alt+Del Clear system memory, restart POST, and reload the operating system. Reset button Cold boot reset. Turn the server power off and then on.
Running New Application Software Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly. Check the following: 1. Does the server meet the minimum hardware requirements for the software? Refer to the software documentation. 2. Is the software an authorized copy? If not, get one; unauthorized copies often do not work. 3.
Preparing the System for Diagnostic Testing CAUTION Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the server, turn off the server and any external peripheral devices. Failure to do so can cause permanent damage to the server and/or the peripheral devices. Check the following: 1. Turn off the server and all external peripheral devices. Disconnect all of them from the server, except the keyboard, mouse, and video monitor. 2.
1. Is the server operating normally? If so, the power LED is probably defective or the cable from the front panel to the server board is loose. 2. Are there other problems with the server? If so, check the items listed under Server Cooling Fans Do Not Rotate Properly. If all items are correct and problems persist, contact your service representative or authorized dealer for help. No Characters Appear on Screen Check the following: 1.
7. Is the cable from the front panel board connected to the server board? 8. Are the power supply cables properly connected to the server board? 9. Are there any shorted wires caused by pinched cables or power connector plugs forced into power connector sockets the wrong way? If the switches and connections are correct and power is available, there may be a problem with the diskette drive, server board, or drive signal cable. Contact your service representative or authorized dealer for help.
Controller Stopped Working When an Add-in Adapter Was Installed 1. Make sure the cable is connected to the port from the onboard network controller. 2. Make sure your PCI BIOS is current. 3. Make sure the other adapter supports shared interrupts. Also, make sure your operating system supports shared interrupts. 4. Try re-seating the add-in adapter. Add-in Adapter Stopped Working Without Apparent Cause 1. Try re-seating the adapter first; then try a different slot if necessary. 2.
10 Technical Reference Server Board Jumpers Figure 10-1. Jumper Locations jumploc Table 10-1. Configuration Jumper Jumper Name: What it Does at System Reset: A RJ-45 serial port config Configures either a DSR or a DCD signal to the connector. B CMOS CLR If these pins are jumpered, the CMOS settings are cleared. These pins should not be jumpered for normal operation. C PSWD CLR If these pins are jumpered, the password is cleared. These pins should not be jumpered for normal operation.
System Fault LEDs There are four front panel system fault LEDs. The function of these system fault LEDs is described in the following table. Table 10-2 Front Panel System Fault LED Description Fault LED Function Critical This amber or red LED alarm is illuminated via SMBUS bus and may only be turned off via SMBUS control. When continuously lit, it indicates the presence of a Critical System Fault.
Table 10-3. POST Codes Diagnostic LED Decoder Post Code Description G = Green, R = Red, A = Amber MSB LSB 07h Off G G G 08h G Off Off Off Verify password checksum 08h G Off Off Off Verify CMOS checksum 07h Off G G G Read microcode updates from BIOS ROM 07h Off G G G Initializing the processors. Set up processor registers. Select least featured processor as the boot strap processor (BSP). 0Bh G Off G G Hook before the keyboard BAT command is issued.
Diagnostic LED Decoder Post Code Description G = Green, R = Red, A = Amber MSB LSB 12h Off Off G R Initializing APP CMOS RAM for appliance servers only 12h Off Off G R Check point after CMOS initialized 27h Off G A G Validate date and time in RTC F4h R A R R Load micro code to all CPUs F6h R A A R Scan SMBIOS GPNV areas 15h Off G Off A 8254 timer test on Channel 2 15h Off G Off A Enable 8042 15h Off G Off A Keyboard reset 26h Off G A Off Initialize L
Diagnostic LED Decoder Post Code Description G = Green, R = Red, A = Amber MSB LSB situation, going to checkpoint 4Eh next. 57h Off A G A Chipset hook after memory size 53h Off R A A Display processor cache size 54h Off A Off R Disable parity and NMI reporting 60h Off R R Off Test 8237 DMA controller: The DMA page register test passed. Performing the DMA controller 1 base register test next.
Diagnostic LED Decoder Post Code Description G = Green, R = Red, A = Amber MSB LSB processing after the option ROM returned control. 9Bh A Off G A Float processor initialize: Performing any required initialization before the coprocessor test next. 9Eh A G G R Enable interrupts 0,1,2: Checking the extended keyboard, keyboard ID, and NUM Lock key next. Issuing the keyboard ID command next.
Error Code Error Message Pause on Boot 105 CMOS Checksum Failure Yes 106 CMOS Display Error Yes 107 Insert Key Pressed Yes 108 Keyboard Locked Message Yes 109 Keyboard Stuck Key Yes 10A Keyboard Interface Error Yes 10B System Memory Size Error Yes 10E External Cache Failure Yes 110 Floppy Controller Error (Not used) Yes 111 Floppy A: Error (Not used) Yes 112 Floppy B: Error (Not used) Yes 113 Hard disk 0 Error Yes 114 Hard disk 1 Error Yes 115 Hard disk 2 Error Ye
Error Code Error Message Pause on Boot 8100 Processor 1 failed BIST No 8101 Processor 2 failed BIST No 8110 Processor 1 Internal error (IERR) No 8111 Processor 2 Internal error (IERR) No 8120 Processor 1 Thermal Trip error No 8121 Processor 2 Thermal Trip error No 8130 Processor 1 disabled No 8131 Processor 2 disabled No 8140 Processor 1 failed FRB-3 timer No 8141 Processor 2 failed FRB-3 timer No 8150 Processor 1 failed initialization on last boot No 8151 Processor 2 fa
Error Code Error Message 84FF Pause on Boot System Event Log Full Yes BIOS Recovery Beep Codes In the case of a bootblock update, where video is not available for text messages to be displayed, speaker beeps are necessary to inform the user of any errors. Table 10-6 describes the type of error beep codes that may occur during the bootblock update. Table 10-6.
9 ROM checksum error System BIOS ROM checksum error 10 Shutdown register error Shutdown CMOS register read/write error detected 11 Invalid BIOS General BIOS ROM error 88 Chapter 8
11 Service: Upgrading the Hardware Tools and Supplies Needed Procedures in this section require the following tools and supplies: • Jumper-removal tool or needle-nosed pliers • Small flat-bladed screwdriver • Phillips (cross-head) screwdriver (#2) • Heatsink clip attach/removal tool • Antistatic wrist strap and conductive foam pad (recommended) Figure 11-1. NOTE Tools and Supplies Needed Blue-colored items (such as handles, buttons, and screws) represent service touch points.
Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground (any unpainted metal surface) on your server when handling parts. CAUTION ESD and handling boards: Always handle boards carefully. They can be extremely sensitive to ESD.
Bit I/O Name Description LED, writing 1 turns both off. The relay and LED may also be turned on by a FAN_FAIL_L signal. 1 O Critical alarm Writing 0 turns on the critical alarm relay and illuminates the CRITICAL LED, writing 1 turns both off. 2 O Major alarm Writing a 1 to 0 edge will turn on the flip-flip that enables major alarm relay. Writing a 1 will turn off the major alarm relay or a MAJOR_RESET signal input. MAJOR LED is on when output is 0, off when output is 1.
6. When reinserting DC power supply module, make sure the handle is in the downward position before sliding DC power supply module into DC power supply cage. 7. Secure the terminal block to the replacement power supply using 2 Phillips head screws. Figure 11-2. Removing the Power Supply Modules A AC Power Supply Module B C F D G DC Power Supply Module H E TP249 Replacing Hard Disk Drives There are two hard drive bays in the server (1 and 2 in Figure 11-3).
The hard drive bays are designed to accept 15,000 RPM (and below) hard drives that consume up to 18 Watts of power. Figure 11-3. Hard Drive Bays 2 1 TP130 Hard Drive Tray Each hard drive used in the server must be mounted to a drive tray using four screws inserted into the bottom of the drive as shown in Figure 11-4. Figure 11-4. Hard Drive Tray TP131 Replacing CD-ROM OR CD+RW/DVD Drives The peripheral bay supports either CD-ROM or CD+RW/DVD drive carrier assembly.
The CD-ROM drive carrier assembly utilizes a 0.5-inch (12.7mm) slim-line CD-ROM or CD+RW/DVD drive. Figure 11-5. Peripheral Drive Bay TP127 CD-ROM or CD+RW/DVD Drive Carrier Assembly The CD-ROM drive carrier assembly inserts into the peripheral bay on the front of the server. The mating connectors on the CD-ROM drive carrier assembly and the FPIO board are blind-mate style connectors, and will seat fully when the horizontal handle on the CD-ROM drive carrier assembly is fully secured.
WARNING Power Button: Shutting down the server with the power button on the front of the chassis DOES NOT remove all power from the server. To remove all power from server, you must also unplug/disconnect the power cord(s) from the server. Unplugging/disconnecting the power cord(s) from the server removes the +5 Volt standby power that is present when the server is powered down. Hazardous conditions, power supply: Hazardous voltage, current, and energy levels are present inside the power supply.
1. Push down on the blue locking button on the top cover while sliding the top cover rearward to release it from the chassis. 2. Lift the top cover up to remove. Figure 11-6. Removing the Top Cover TP108 Internal Chassis Layout The server uses the Telco and Industrial Grade server baseboard, which contains connectors for installing up to two Intel® Xeon™ processors with 512 KB L2 cache utilizing the FCPGA sockets.
Tools and Supplies Needed • Jumper removal tool or needle-nosed pliers • Small flat-headed screwdriver • Phillips (cross head) screwdriver (#1 bit and #2 bit) • Antistatic wrist strap and conductive foam pad (recommended) • Heatsink clip attach/removal tool Cautions These warnings and cautions apply throughout this chapter. Only a technically qualified person should configure the server board.
Installing or Replacing Processor(s) WARNING If the server has been running, any installed processor and heatsink on the processor board(s) will be hot. To avoid the possibility of a burn, be careful when removing or installing server board components that are located near processors. CAUTION Processor must be appropriate: You may damage the server if you install a processor that is inappropriate for your server.
Figure 11-9. Installing Processors OM14133 4. Lower the locking bar completely. Figure 11-10. Lowering the Locking Bar OM14135 5. Follow the instructions packaged with your boxed processor for preparing the heatsink and processor for installation. CAUTION Use care when handling the heatsink. Protect the fans and thermal pad. Do not scratch or otherwise damage the black thermal pad. Failure to heed this notice may result in decreased cooling efficiency and damage. 6.
Figure 11-11. Installing the Heatsink TP110 8. Place one heatsink clip in position, so the tab on the clip engages the slot on the heatsink (A in Figure 11-12). Position the clip so that the plastic tab on the retaining bracket is located in the narrow portion of the heatsink clip opening. 9. Press one end of the clip down until it locks into position in the retainer. (B in Figure 11-12). Ensure that the plastic tab on the RM bracket protrudes through the corresponding opening in the heatsink clip.
Figure 11-12. Installing the Heatsink Clip B A C TP111 11. Install the second heatsink clip as described in the preceding steps. Replacing a Processor 1. Observe the safety and ESD precautions at the beginning of this chapter and the additional cautions given here. NOTE Removing the fan assembly makes processor removal and installation easier to accomplish. 2. Disconnect 4 fan power connectors from the FPIO board sockets. 3.
Figure 11-13. Disengaging the Retention Clips from the Processor Socket 6. Remove the second retention clip as described in the preceding steps. CAUTION Use care when handling the heatsink. Protect the fans and thermal pad. Do not scratch or otherwise damage the black thermal pad. Failure to heed this notice may result in decreased cooling efficiency and damage. 7. Lift the processor heatsink from the RM bracket and processor. 8.
18. Press the other end of the clip down into position on the retainer (C in Figure 11-12). Ensure that the plastic tab on the RM bracket protrudes through the corresponding opening in the heatsink clip. 19. Install the second heatsink clip as described in the preceding steps. Reprogramming the SDR If you have changed the processor configuration, rewrite the SDR as follows: 1. Boot the system from the HP Server cc3310 Information Diagnostics and Utilities Resource CD. 2.
DIMM installation requirements are presented in Table 11-3 and a. Use only HP-approved DIMMs or equivalents. Do not mix part numbers or manufacturers in DIMM pair installations. Table 11-4. Table 11-3 lists approved HP DIMMs by part numbers and banking technology. (Use only HPapproved DIMMs or approved equivalents.) a. Use only HP-approved DIMMs or equivalents. Do not mix part numbers or manufacturers in DIMM pair installations. Table 11-4 lists acceptable DIMM configurations.
Figure 11-14. Installing Memory 1B 2B 3B 1A 2A 3A TP123 Reprogramming the SDR If you have changed the memory configuration, rewrite the SDR as follows: 1. Boot the system from the HP Server cc3310 Information Diagnostics and Utilities Resource CD. 2. After the server has booted, select Load Configuration Wizard. 3. When the wizard begins, press Continue. 4. Select Server Configuration Wizard and Continue. 5. Select run wizard and Continue. 6. Select Load SDRs only on to this server and Continue. 7.
example, the date and time) may be wrong. Contact your customer service representative or dealer for a list of approved devices. WARNING There is a danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Discard used batteries according to manufacturer’s instructions. ADVARSEL! Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type.
Figure 11-15. Replacing the Back-up Battery OM14141 Replacing 3.3-Volt and 5-Volt PCI Add-in Cards in Full-Length PCI Adapter Subsystem This PCI adapter assembly is configured and installed as shown in Figure 11-16. After the PCI adapter assembly is removed from the server, it is configured with PCI adapters by plugging the PCI adapters into the PCI connectors on the riser card (either a 3.3-Volt riser card or a 5-Volt riser card) that is part of the PCI adapter assembly.
Table 11-5. Segment B PCI Bus Maximum Speed Table Number of Slots Populated Bus Speed Empty riser 100 MHz PCI-X 1 Slot (bottom) 100 MHz PCI-X 2 Slots (bottom and middle) 66 MHz PCI-X 3 Slots 66 MHz PCI-X Replacing 3.3-Volt and 5-Volt Add-in Cards in Low Profile, HalfLength PCI Adapter Subsystem A three-slot PCI adapter assembly that supports only low-profile, half-length PCI adapters is installed in the Segment C PCI riser slot located on the right side of the server baseboard.
2 Slots (bottom and middle) 66 MHz PCI-X 3 Slots 66 MHz PCI-X Front Panel Board Connectors (FPIO Board) Table 11-7 shows all the connectors on the FPIO server board, the interconnect used for each connector, and the destination for the interconnect. In addition, the first column references the connector location (see Figure 11-18). Table 11-7.
Figure 11-18. FPIO Connector Location N B F A D L P M O E C J K I H Q G TP183 Replacing the Fan Array Assembly To replace the fan array assembly, do the following: 1. Loosen the three captive screws that secure the fan guard and remove the fan guard. 2. Disconnect the 4 fan power cables from the FPIO board. 3. Loosen the 1 captive screw on the fan array assembly. 4. Remove the fan array assembly. 5. Insert the new fan array assembly. 6. Tighten the one captive screw on the fan array assembly. 7.
Figure 11-19. Replacing the Fan Array Assembly Fan Guard Blue Captive Screw Blue Captive Screw Blue Captive Screw Fan Array Assembly TP132 Removing the Power Supply Cage To replace the power supply cage, follow these instructions: 1. Remove the front bezel. 2. Remove the peripheral drive tray. 3. Remove the fan guard and fan array assembly (see Figure 11-19). 4. Remove the full-length PCI adapter subsystem (see Figure 11-16). 5.
Figure 11-20.
12 Service: Technical Reference Introduction This section includes: • Connector pinouts • Information on jumpers Connector Pinouts This section describes certain I/O interface connectors of the server. Alarms The alarms port interface is a standard DB15-pin connector (see Figure 12-1). This connector allows remote display of alarm conditions. Each alarm (major, minor, critical and power) is the output of a STDT relay contact.
DC Power Input for DC-Input Power Supply Cage CAUTION The system Sensor Data Records (SDR) must be reprogrammed every time that the power supply configuration is changed. Failure to reprogram the SRD may allow critical system failures to occur without an appropriate Telco alarm. Failure to recognize an alarm condition could result in loss of data or damage to equipment. A DC power terminal block is provided at the rear of each DC power supply.
HP cc3310 Carrier Grade Server Product Guide Parts and Accessories 6. Select Load SDRs only on to this server and Continue. 7. Set the date and time and select Continue. 8. Select Update just the SDR repository and Continue. 9. Select Yes – Activate BMC TAM and Continue. 10. Choose the desired LED configuration and select Continue. 11. Save the configuration to disk.
For serial devices that require a DSR signal (default), the J5A2 jumper must be configured in position 3-4 (B in Figure 12-4). For serial devices that require a DCD signal, the jumper must be in position 1-2 (A in Figure 12-4). Figure 12-4.
HP cc3310 Carrier Grade Server Product Guide Parts and Accessories 13 Service: Parts and Accessories Replaceable Parts This chapter contains a list of replaceable parts and accessories for the server. Table 13-1 Product Number Replaceable Parts Part Number (New) Part Number (Replacement) Part Number (Exchange) Description A9870A A9870-62001 (Reference only) A9870-67001 A9870-69001 2.
Product Number Part Number (New) Part Number (Replacement) Part Number (Exchange) Description A9888A (option 001) A9888-62002 A9888-69002 Ultra 320 Single Port SCSI I/O card, VDHCI (VHDTS68) connector (1/2 length, full height) A9889A A9889-62001 A9889-69001 Dual Port Gigabit LAN Adapter, RJ45 connector (1/2 length, low profile) A9889A (option 001) A9889-62002 A9889-69002 Dual Port Gigabit LAN Adapter, RJ45 connector (1/2 length, full height) N/A TLPFPIOLP02 A9866A 0950-4489 0957-2088 D
Appendix A 119
Appendix A Equipment Log and Configuration Worksheet Use the blank equipment log provided here to record information about your system. You will need some of this information when you run BIOS Setup.
HP cc3310 Carrier Grade Server Product Guide Index 122 Appendix A
HP cc3310 Carrier Grade Server Product Guide Index Index AC power input......................................................20 ACPI.......................................................................24 add-in board sensitive to ESD................................................92 add-in card 3.3 Volt PCI .....................................................105 5 Volt PCI ........................................................105 administrative password ......................................
HP cc3310 Carrier Grade Server Product Guide Index Network ...........................................................23, 73 NVRAM corrupted ...........................................................40 paging alerts configuring ..................................................54, 55 password ................................................................24 administrative...................................................24 administrator ....................................................25 configure ...
HP cc3310 Carrier Grade Server Product Guide Index top cover removal ..................................................92 updating hardware ...........................................................86 USB connector .......................................................20 user password........................................................24 limit access to using system.............................26 User password .......................................................48 User Password configuring ........
