HP® cc3300 Carrier Grade Server Product Guide Document Release Date: March 2003
Disclaimer The server may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request. Information in this document is provided in connection with HP products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document.
Contents Part I: User’s Guide ............................................................................................. 9 1 Chassis Description..................................................................................... 13 Environmental Specifications ................................................................................................ 14 Chassis Feature Location ..................................................................................................... 16 Front Panel......
HP cc3300 Carrier Grade Server Product Guide Launching a Task ......................................................................................................... 55 SEL Manager Add-in .................................................................................................... 55 SDR Manager Add-in ................................................................................................... 56 FRU Manager Add-in ............................................................................
HP cc3300 Carrier Grade Server Product Guide A POST Error Codes and Messages .............................................................. 99 POST Codes and Error Messages............................................................................. 103 B Equipment Log and Configuration Worksheet........................................ 109 Equipment Log .................................................................................................................... 109 C Warnings .....................
HP cc3300 Carrier Grade Server Product Guide Figures Figure 1. cc3300 Carrier Grade Server Chassis ........................................................................................ 13 Figure 2. Front Panel.................................................................................................................................. 16 Figure 3. Front View with Bezel Removed ............................................................................................... 18 Figure 4.
HP cc3300 Carrier Grade Server Product Guide Figure 32. DC Power Input Connector ...................................................................................................... 94 Figure 33. DC Power Terminal Lug .......................................................................................................... 94 Figure 34. DC Power Terminal Connectors............................................................................................... 94 Figure 35. Serial Port Connector...........
HP cc3300 Carrier Grade Server Product Guide Tables Table 1. Server Physical Specifications..................................................................................................... 13 Table 2. Environmental Specifications Summary...................................................................................... 14 Table 3. Front Panel Features .................................................................................................................... 17 Table 4. Back Panel Features..
Part I: User’s Guide 1 Chassis Description 2 Regulatory Specifications and Disclaimers 3 Configuration Software and Utilities Detailed server management tool information and supported operating system information is contained in the Intel Server Control (ISC) Installation Guide For the cc2300 & cc3300 Carrier Grade Server. ISC is a server management tool that provides real time monitoring and alerting for server hardware, emergency remote management and remote server setup.
HP cc3300 Carrier Grade Server Product Guide Grounding the rack installation: To avoid the potential for an electrical shock hazard, you must include a third wire safety ground conductor with the rack installation. If the server power cord is plugged into an AC outlet that is part of the rack, then you must provide proper grounding for the rack itself. If the server power cord is plugged into a wall AC outlet, the safety ground conductor in the power cord provides proper grounding only for the server.
HP cc3300 Carrier Grade Server Product Guide WARNING Do not attempt to modify or use an AC power cord that is not the exact type required. You must use a power cord that meets the following criteria: 1. Rating: For U.S./Canada cords must be UL Listed/CSA Certified type SJT, 18-3 AWG. For outside U.S./Canada cords must be flexible harmonized () or VDE certified cord with 3 x 0.75mm conductors rated 250 VAC. 2.
1 Chassis Description The cc3300 Carrier Grade Server is a rack-mounted server that supports one to two Intel® Pentium® III processors and up to 6 Gbytes of SDRAM memory. The server supports high availability features such as hot-swap and redundant power supply modules. The scalable architecture of the server supports symmetric multiprocessing (SMP). Physical Specifications Table 1. Server Physical Specifications Specification Value Weight 35 lbs Height 3.5 inches (89 mm) Width 17.
HP cc3300 Carrier Grade Server Product Guide Environmental Specifications The cc3300 Carrier Grade Server has been tested to the environmental specifications as indicated in Table 2. All testing has been performed per procedures defined in Bellcore GR-63-CORE NEBS Physical Protection, Bellcore GR-3580 NEBS Criteria Levels, Bellcore GR-1089-CORE EMC and Electrical Safety – Generic Criteria for Network Telecommunications Equipment. . Table 2.
HP cc3300 Carrier Grade Server Product Guide Kcal per hour 45 Cal/sec Nominal rated voltages 100 – 240 V Maximum operating voltage 264 V Minimum operating voltage 87 V Rated (marked) line current(s) 4 / 2 Amps Line voltage power-fail threshold 73 V Dropout carry-through time at minimum line voltage 20 mSec Mating AC input receptacle type C-13 C13, etc Branch circuit breaker size at 100 VAC 15/20 Amps Branch circuit breaker size at 120 VAC 15/20 Amps Frequency range non-strappable 47 -
HP cc3300 Carrier Grade Server Product Guide Chassis Feature Location Front Panel Figure 2 shows the front view of the system including the front panel. The front panel contains system control switches, alarm indicators and relays, and status indicators. Front panel controls and LEDs are summarized in Table 3.
HP cc3300 Carrier Grade Server Product Guide Table 3. Front Panel Features Item Feature Description Front Panel Switches C NMI switch A momentary switch used to instruct the processor to copy system memory to the hard drive. Pressing the recessed button with a paper clip or pin puts the server in a halt state for diagnostic purposes and allows you to issue a non•maskable interrupt. After issuing the interrupt, a memory dump can be performed to determine the cause of the problem.
HP cc3300 Carrier Grade Server Product Guide Figure 3 shows the front view of the system with the bezel removed. A B C D H G F E OM12817 A B C D Floppy Drive CD-ROM Drive Front Panel Switches and LEDs Hard Drive Tray E F G H Left SCSI Drive Bay Hard Drive Tray Ribbon Cable Connector Hard Drive Tray Power Connector Right SCSI Drive Bay Figure 3.
HP cc3300 Carrier Grade Server Product Guide Back Panel Figure 4 shows the back panel view of the system. A B C D N E + + F G H I J K L M O OM12818 Figure 4. Back Panel DC Version, AC Version Shown at Right Table 4. Back Panel Features Item Description A Three low profile, half-length 64-bit, 66 MHz PCI add-in board slots (3.
HP cc3300 Carrier Grade Server Product Guide Internal Chassis Features Figure 5 shows the location of the server board’s connectors and other components.
HP cc3300 Carrier Grade Server Product Guide Processor The server board accommodates one or two Intel Pentium III processors up to 1-26 GHz with 512k cache. Memory The system board contains six 168-pin DIMM slots each supporting 72-bit ECC (64-bit main memory plus ECC) registered SDRAM DIMMs (PC-133 compatible). You may install a minimum of 256 MB (128MB x 2) and as much as 6 GB. NOTE DIMMs supplied with the server have been tested for compatibility with the cc3300 server.
HP cc3300 Carrier Grade Server Product Guide The SCSI bus is terminated on the server board with active terminators that cannot be disabled. The onboard device must always be at one end of the bus. The device at the other end of the cable is terminated with the active terminator on the SCSI cable installed in the system.
HP cc3300 Carrier Grade Server Product Guide Preferred Primary Adapter With multiple adapters installed, you can specify one as the Preferred Primary adapter. For example if you have a server with a Gigabit LAN as the primary adapter and a 10/100 Base TX LAN adapter as the secondary, you could configure the Gigabit LAN server adapter to be the preferred primary. In this scenario, if the Gigabit LAN server adapter fails, the 10/100 Base TX will take over.
HP cc3300 Carrier Grade Server Product Guide RJ-45 Serial Port The rear RJ-45 serial port is a fully functional COM port that supports any standard serial device and provides support for serial concentrators, which typically support RJ45 serial connectors. For server applications that use a serial concentrator to access the server management features of the baseboard, a standard 8-pin CAT-5 cable from the serial concentrator is plugged directly into the rear RJ45 serial port.
HP cc3300 Carrier Grade Server Product Guide ACPI The SERVER BOARD supports the Advanced Configuration and Power Interface (ACPI) as defined by the ACPI 1.0 and PC97 specifications. An ACPI aware operating system can put the system into a state where the hard drives spin down, the system fans stop, and all processing is halted. However, the power supply will still be on and the processors will still be dissipating some power, so the power supply fans will still run.
HP cc3300 Carrier Grade Server Product Guide • • Must enter the supervisor password to boot the server if Password on Boot is enabled in either the BIOS Setup or SSU. Must enter the supervisor password to exit secure mode. If both passwords are set, you: • May enter the user password to enter BIOS Setup or the SSU. However, you will not be able to change many of the options. • Must enter the supervisor password if you want to enter BIOS Setup or the SSU and have access to all of the options.
HP cc3300 Carrier Grade Server Product Guide Summary of Software Security Features Table 6 lists the software security features and describes what protection each offers. In general, to enable or set the features listed here, you must run the SSU and go to the Security Subsystem Group, menu. The table also refers to other SSU menus and to the Setup utility. Table 6.
HP cc3300 Carrier Grade Server Product Guide Table 6. Software Security Features (continued) Feature Description Set a time out period so that keyboard and mouse input are not accepted Specify and enable an inactivity time out period of from 1 to 120 minutes. Also, screen can be blanked, and writes to diskette can be inhibited Control access to using the SSU: set supervisor password If no keyboard or mouse action occurs for the specified period, attempted keyboard and mouse input will not be accepted.
HP cc3300 Carrier Grade Server Product Guide PCI I/O Riser Cards The server can support two riser cards, a 5 Volt full height riser card, and a 3.3 Volt half-height riser card or two 3.3 volt half-height riser cards. Features of the 5 Volt riser card include: • Support for three 33 MHz 5 Volt 64-bit PCI add-in cards • Provides 5 Volt to 3.
HP cc3300 Carrier Grade Server Product Guide A 3.3v PCI riser card is installed in the server as a part of the standard configuration. Optional PCI riser cards are also available. Refer to the following table for riser card details. Table 7. HP cc3300 Carrier Grade Server PCI I/O Riser Card Details Product Number standard configuration A6928A (3.3 volt Riser Card) A6929A (5 volt Riser Card Number of PCI I/O Voltage Slots 3 3.3 volt 3 3.3 volt 3 5.
HP cc3300 Carrier Grade Server Product Guide OM13104 Figure 8. Non-redundant AC-Power Supply Subsystem (Filler Module shown at Left) DC Power Subsystem This section defines the features of the DC input switching power subsystem. Features • 350 W output capability in full DC input voltage range • “Power Good” indication LEDs • Predictive failure warning • Internal cooling fans with multi-speed capability • Remote sense of 3.
HP cc3300 Carrier Grade Server Product Guide made only by a qualified service person only to prevent injury. All wiring terminals connected to the DC input terminal block must be fully insulated with no exposed bare metal. DC Output Connectors The power subsystem DC power and control signals are interfaced to the server system via wire harnesses when the power supply modules are inserted into the power subsystem enclosure.
HP cc3300 Carrier Grade Server Product Guide DC Output Current Specifications The combined output power of all outputs will not exceed 350 W. Each output has a maximum and minimum current rating shown in Table 10. The power supply meets both static and dynamic voltage regulation requirements for the minimum dynamic loading conditions. The power supply meets only the static load voltage regulation requirements for the minimum static load conditions. Table 10. 350W Load Ratings +3.
HP cc3300 Carrier Grade Server Product Guide Power Supply in Alert Condition BLINK AMBER Power supply failure (OTP, OCP, OVP, UV) AMBER AC Input Voltage Specification The power supply operates within all specified limits over the following input voltage ranges. Harmonic distortion of up to 10% THD will not cause the power supply to exceed specified limits. Table 12. AC Input Rating Parameter MIN RATED MAX Max Input Current (350W Version) Voltage (110) 90 Vrms 100-127 Vrms 140 Vrms 6.
HP cc3300 Carrier Grade Server Product Guide Cc3300 Internal Disk Drive Product Numbers Product Number A6917A A6942A A6918A A6943A Disk Capacity 18 GB 18 GB 36GB 36 GB Rotational speed 10,000 RPM 15,000 RPM 10,000 RPM 15,000 RPM Disk Replacement Part Number A6917-69001 A6942-69001 A6918-69001 A6943-69001 Cooling Subsystem The cooling subsystem contains a fan array consisting of two 80 x 38 mm fans and two 40 x 28 mm fans to cool the server board and other components as shown in Figure 9.
HP cc3300 Carrier Grade Server Product Guide Server Management Summary The server board’s server management architecture features a board management controller (BMC), which autonomously monitors server status and provides the interface to server management control functions. The BMC is responsible for controlling system power, resets, monitoring voltages, temperatures, fans, and communicating with secondary controllers on its Intelligent Platform Management Bus (IPMB).
2 Regulatory Specifications and Disclaimers Declaration of the Manufacturer or Importer We hereby certify that this product is in compliance with European Union EMC Directive 89/336/EEC, using standards EN55022 (Class A) and EN55024 and Low Voltage Directive 73/23/EEC, Standard EN60950. Safety Compliance USA: UL 1950 – 3rd Edition/CSA 22.2. No. 950-M93 Canada: UL Certified – 3rd Edition/CSA 22.2. No. 950-M93 for Canada (product bears the single UL mark for U.S.
HP cc3300 Carrier Grade Server Product Guide FCC Electromagnetic Compatibility Notice (USA) This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operating in a commercial environment.
HP cc3300 Carrier Grade Server Product Guide Regulatory Specifications and Disclaimers 39
HP cc3300 Carrier Grade Server Product Guide Electromagnetic Compatibility Notices (International) Europe (CE Declaration of Conformity) This product has been tested in accordance too, and complies with the Low Voltage Directive (73/23/EEC) and EMC Directive (89/336/EEC). The product has been marked with the CE Mark to illustrate its compliance.
HP cc3300 Carrier Grade Server Product Guide Regulatory Specifications and Disclaimers 41
3 Configuration Software and Utilities This chapter describes the Power-On Self Test (POST) and server configuration utilities. The table below briefly describes the utilities. Table 14. Configuration Utilities Utility Description and brief procedure BIOS Setup If the system does not have a diskette drive, or the drive is disabled or incorrectly configured, use Setup to enable it.
HP cc3300 Carrier Grade Server Product Guide Using BIOS Setup This section describes the BIOS Setup options. Use Setup to change the server configuration defaults. You can run Setup with or without an operating system being present. Setup stores most of the configuration values in battery backed CMOS; the rest of the values are stored in flash memory. The values take effect when you boot the server.
HP cc3300 Carrier Grade Server Product Guide Setup Menus To: Press Get general help or Move between menus ←→ Go to the previous item ↑ Go to the next Item ↓ Change the value of an item + or - Select an item or display a submenu Leave a submenu or exit Setup Reset to Setup defaults Save and exit Setup When you see this: It means: On screen, an option is shown but you cannot select it or move to that field.
HP cc3300 Carrier Grade Server Product Guide Main Menu You can make the following selections on the Main Menu. Use the submenus indicated by “►” for other selections. Feature Option Description System Time HH:MM:SS Sets the system time. System Date MM/DD/YYYY Sets the system date. Floppy A Not installed [1.44/1.25 MB 3 ½] 2.88 MB 3 ½ Selects the diskette type. Note: The 1.25 MB 3 ½-inch references a 1024 Byte sector Japanese media format. Support for the 1.
HP cc3300 Carrier Grade Server Product Guide Processor Settings Submenu Feature Option Description Processor Type N/A This field is informational only. Processor POST Speed N/A This field is informational only. Processor Retest [Disabled] Enabled If enabled, BIOS will activate and retest all processors on the next system boot. Option automatically resets to Disabled on next system boot. Processor 1 CPUID N/A This field is informational only.
HP cc3300 Carrier Grade Server Product Guide PCI Configuration Submenu Feature Option Description USB Function Enters submenu. Onboard NIC 1 Enters submenu. Onboard NIC 2 Enters submenu. Onboard SCSI Enters submenu. Onboard Video Enters submenu. PCI Slot 1B ROM [Disabled] Enabled Full-Height PCI Riser Slot 1. Selects whether or not to load the Device’s Option ROM.
HP cc3300 Carrier Grade Server Product Guide Onboard NIC 2 Function Submenu Feature Option Description Onboard NIC 2 [Enabled] Disable Allows disabling onboard NIC 2 port Onboard NIC 2 ROM [Enabled] Disable Allows disabling onboard NIC 2 ROM Onboard SCSI Function Submenu Feature Option Description Onboard SCSI [Enabled] Disable Allows disabling onboard SCSI port Onboard SCSI ROM [Enabled] Disable Allows disabling onboard SCSI ROM Onboard Video Function Submenu Feature Option Description
HP cc3300 Carrier Grade Server Product Guide Server Menu Feature Option Description ► System Management Enters the System Management submenu ► Console Redirection Enters the Console Redirection submenu ► Event Log Configuration Enters the Event Log Configuration submenu Service Boot [Disabled] Enabled Enables the Service Boot option. Option automatically resets to disabled on next system boot. Assert NMI on PERR [Disabled] Enabled If enabled, NMI is generated.
HP cc3300 Carrier Grade Server Product Guide Console Redirection Submenu Feature Option Serial Console Redirection [Disabled] Enabled Serial Port [COM1 3F8 IRQ4] COM2 2F8 IRQ3 COM3 3E8 IRQ4 Baud Rate 9600 [19.2K] 38.4K 115.
HP cc3300 Carrier Grade Server Product Guide Boot Menu Feature Option Description Quite Boot Disabled [Enabled] Disabled displayed normal POST messages. Enabled displays OEM logo and disables serial redirection. ► Boot Device Priority Enters submenu. ► Hard Disk Drives Enters submenu. ► Removable Devices Enters submenu. ► ATAPI CDROM Drives Enters submenu.
HP cc3300 Carrier Grade Server Product Guide Hard Disk Drives Submenu Choices Description 1st Hard Drive [AIC 7899,B:0F Disk Removable Devices Submenu Choices Description 1st Removable Device [1st Floppy Drive] ATAPI CD-ROM Drives Submenu Choices Description 1st ATAPI CDROM [SR243T] Exit Menu You can make the following selections on the Exit Menu. Select an option using the up or down arrow keys; then press to execute the option. Pressing does not exit this menu.
HP cc3300 Carrier Grade Server Product Guide Upgrading the BIOS Obtaining the Upgrade Utility BIOS versions may periodically change. Refer to the following URL for current information on the cc3300 Carrier Grade Server’s BIOS and firmware versions. Firmware update utilities and instructions will be provided. http://www.software.hp.
HP cc3300 Carrier Grade Server Product Guide Using the System Setup Utility The System Setup Utility (SSU) is on the cc3300 Carrier Grade Server Resource CD shipped with the server. The SSU provides a graphical user interface (GUI) over an extensible framework for server configuration.
HP cc3300 Carrier Grade Server Product Guide Save those settings and exit BIOS Setup. The server will boot from the CD-ROM and display a menu of options. Follow the instructions in the menu to start the SSU. Launching a Task It is possible to have many tasks open at the same time, although some tasks may require complete control to avoid possible conflicts. The tasks achieve complete control by keeping the task as the center of operation until you close the task window.
HP cc3300 Carrier Grade Server Product Guide Help The Help menu has the following option: • Help Topics Displays the help information for the SEL Manager Add-in. SDR Manager Add-in Clicking on the SDR Manager Add-in task brings up the Sensor Data Record (SDR) viewer. You can load and view the current SDR data stored in the NV storage area, save the currently loaded SDR data to a file, or view previously saved SDR data.
HP cc3300 Carrier Grade Server Product Guide FRU Menu The FRU menu has the following options: • Properties: Displays FRU information from the BMC. These fields are display only. • Reload: Reloads the FRU entries from the server. Help The Help menu has the following option: • Help Topics: Displays the help information for the FRU Manager Add-in. Exiting the SSU Exiting the SSU causes all windows to close. • Exit the SSU by opening the menu bar item File in the SSU Main window.
HP cc3300 Carrier Grade Server Product Guide How You Use the FRUSDR Load Utility Run the FRUSDR Load Utility after booting from the HP Server cc2300 & cc3300 User Information Diagnostics and Utilities Resource CD Select the chassis you have: 1. TSRLT2 2. TSRMT2 3. Exit Select 1 TSRLT2 TSRLT2 is the cc3300 Carrier Grade Server How many power supplies are installed: 1. One 2. Two Enter the appropriate number of power supplies Select the function you desire to perform 1. Update FRUs and SDR repository 2.
HP cc3300 Carrier Grade Server Product Guide SDR File was successfully written! FRU IMBDEVICE on bus FFh, Device ID 00h, IPMB address 20h, LUN 00 Loading Common Header Area Loading Internal Use Area Loading Chassis Area Loading Board Area Loading Product Area FRU File Area(s) successfully loaded into FRU memory Programming complete, reboot server for normal operation Strike a key when ready…. This FRU/SDR utility is compatible with ROM-DOS Version 6.22, MS-DOS† Version 6.22, and later versions.
HP cc3300 Carrier Grade Server Product Guide Displaying Usage Information When the utility is run with the /? or /h command line flags, the following message is displayed: FRU & SDR Load Utility Version X.XX Usage: Frusdr Is the name of the utility. /? Or /h Displays usage information. /d {smb,fru,sdr} Only displays requested area. /cfg filename.cfg Uses custom CFG file. /p Pause between blocks of data.
HP cc3300 Carrier Grade Server Product Guide Configuration File The configuration file is in ASCII text. The utility executes commands formed by the strings present in the configuration file. These commands cause the utility to perform various tasks needed to ultimately load the proper SDRs into the nonvolatile storage of the BMC and possibly generic FRU devices. Some of the commands may be interactive and require you to make a choice.
HP cc3300 Carrier Grade Server Product Guide Using the Adaptec SCSI Utility The Adaptec SCSI utility detects the SCSI host adapters on the server board. The utility runs out of BIOS and is used to • Change default values • Check and/or change SCSI device settings that may conflict with those of other devices in the server Running the SCSI Utility 1. When this message appears on the video monitor: Press Ctrl-A to run SCSI Utility... 2. Press to run this utility.
Part II: Technical User’s Guide 4 Upgrading the Hardware 5 Upgrading the Chassis 6 Technical Reference This section describes procedures that REQUIRE internal server access. WARNING Before removing the covers, see “Safety: Before You Remove Server Covers” on page 70 and “Warnings and Cautions” on page 70. WARNING Do not attempt to modify or use an AC power cord that is not the exact type required. You must use a power cord that meets the following criteria: 1. Rating: For U.S.
HP cc3300 Carrier Grade Server Product Guide Equipment Rack Precautions WARNING ANCHOR THE EQUIPMENT RACK: The equipment rack must be anchored to an unmovable support to prevent it from falling over when one or more servers are extended in front of it on slide assemblies. The equipment rack must be installed according to the manufacturer's instructions. You must also consider the weight of any other device installed in the rack.
4 Upgrading the Hardware Tools and Supplies Needed Procedures in this section require the following tools and supplies: • Jumper-removal tool or needle-nosed pliers • Small flat-bladed screwdriver • Phillips† (cross-head) screwdriver (#2) • Pen or pencil • Anti-static wrist strap and conductive foam pad (recommended) Figure 10. Tools and Supplies Needed Equipment log: as you integrate new parts into the system, add information about them to your equipment log (Appendix B).
HP cc3300 Carrier Grade Server Product Guide Electrostatic discharge (ESD) and ESD protection: ESD can damage disk drives, boards, and other parts. We recommend that you perform all procedures in this chapter only at an ESD workstation. If one is not available, provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground (any unpainted metal surface) on your server when handling parts. ESD and handling boards: Always handle boards carefully.
HP cc3300 Carrier Grade Server Product Guide Replacing Hard Disk Drives To replace a hard disk drive, follow this procedure: 1. Remove the bezel. 2. Disconnect the cables (B in Figure 12) from the connectors on the front of the hard disk drive bay (A in Figure 12). Figure 12. Disconnecting the Hard Disk Drive Bay Cables 3. Use the handles to pull the hard disk drive bay out of the chassis. Place it on a clean static-free work surface.
HP cc3300 Carrier Grade Server Product Guide 4. Remove the two screws securing the cable retention bracket (A in Figure 13) and lift the bracket out (B in Figure 13). 5. Disconnect the hard disk drive power cable (D in Figure 13). 6. Disconnect the hard disk drive ribbon cable (C in Figure 13). 7. Remove the three securing screws (E in Figure 13), lift the hard disk drive out of the hard disk drive carrier, and place on a clean, static-free work surface. Figure 13.
HP cc3300 Carrier Grade Server Product Guide Disk Types Different hard drives are used in the server. Please refer to the following information to determine the disk type being replaced or installed.
HP cc3300 Carrier Grade Server Product Guide Working Inside the System This section presents the following procedures that describe removal and installation of most components inside the system. Safety: Before You Remove Server Covers Before removing covers at any time to work inside the system, observe these safety guidelines. 1. Turn off all peripheral devices connected to the system. 2. Power down the system by pressing and holding the Power button on the front of the chassis for several seconds.
HP cc3300 Carrier Grade Server Product Guide WARNINGS Power Button: Shutting down the server with the Power button on the front of the chassis DOES NOT remove all power from the system. To remove all power from system, you must also unplug/disconnect the power cord from the system. Unplugging/disconnecting the power cord from the system removes the +12 Volt standby power that is present when the server is powered down.
HP cc3300 Carrier Grade Server Product Guide Removing and Installing the Top Cover CAUTION For proper cooling and airflow, do not operate the server with the cover removed. Always reinstall the cover before turning the server on. The server comes with a removable Top Cover. Removal of this cover is necessary when installing or removing many components. You do not have to remove the Top Cover when removing or installing power supplies or hard drives.
HP cc3300 Carrier Grade Server Product Guide Internal Chassis Layout The server board contains connectors for installing up to two Pentium III processors utilizing the FCPGA sockets. The server board has 6 DIMM slots and supports up to 6 GB error checking and correcting (ECC) SDRAM memory. The server board also contains 6 PCI slots (implemented via riser cards), input/output (I/O) ports and various controllers. A B C D Power Supply Cage Server Board 5 V PCI Add-in Card Riser Fan Module E F G H 3.
HP cc3300 Carrier Grade Server Product Guide Removing and Installing Memory The server board supports only PC133-compliant SDRAM. DIMMs must be the same speed. Install from 128 MB to 6 GB of registered memory. DIMMs must be installed in pairs in the following order: 1A-1B, 2A-2B, and 3A-3B as shown in Figure 16. The DIMM sockets are further identified on the board’s silkscreen. NOTE: It is recommended that HP tested memory is used when adding memory capacity to the server.
HP cc3300 Carrier Grade Server Product Guide Removing and Installing Processors WARNING If the server has been running, any installed processor and heat sink on the processor board(s) will be hot. To avoid the possibility of a burn, allow the unit to cool-down and be careful when removing or installing server board components that are located near processors. CAUTIONS Processor must be appropriate: You may damage the server if you install a processor that is inappropriate for your server.
HP cc3300 Carrier Grade Server Product Guide Adding a Processor If you are adding a second processor to your system, you must first remove the terminator from the secondary processor socket. The second processor must be compatible with the first processor (within one stepping, same voltage & same speed) 1. Observe the safety and ESD precautions at the beginning of this chapter. 2. Remove the top cover. 3. Remove any PCI cards that may obscure the processors. 4.
HP cc3300 Carrier Grade Server Product Guide 5. Using Figure 18 as a guide, align the corner mark on the processor with the corner mark on the socket and insert the processor into the socket. Lower the locking bar completely and verify that it has fully latched. OM11789 Figure 18.
HP cc3300 Carrier Grade Server Product Guide 6. Apply the powerstrate strip to the top of the processor. 7. Align the processor and heatsink (D in Figure 19) so that the raised areas can make full contact when assembled (the blades of the heatsink should point toward the fans). 8. Place the heatsink (B in Figure 19) on top of the processor (A in Figure 19). 9. Hook the heatsink retention clip (C in Figure 19) to one end of the processor socket.
HP cc3300 Carrier Grade Server Product Guide Removing a Processor 1. Observe the safety and ESD precautions at the beginning of this chapter and the additional cautions given here. 2. Detach the heatsink-retaining clip from the processor socket using a screwdriver or other tool as shown in Figure 20. OM12827 Figure 20. Unlatching the Heatsink Retaining Clip 3. Remove the heatsink and powerstrate from the processor. 4. Raise the locking bar on the socket as shown in Figure 21. OM11788 Figure 21.
HP cc3300 Carrier Grade Server Product Guide Installing or Removing a Terminator 1. Observe the safety and ESD precautions at the beginning of this chapter and the additional cautions given here. 2. Raise the locking bar (B in Figure 22) on the socket (A in Figure 22). 3. Align the corner marks on the terminator (C in Figure 22) along the locking bar side of the processor socket. 4. Place the terminator into the socket. 5.
HP cc3300 Carrier Grade Server Product Guide Replacing 3.3 Volt and 5 Volt PCI Add-in Cards The server supports two types of PCI riser boards: 3.3 Volt and 5 Volt. The riser boards may be installed in any combination of the two listed below such as two 5 Volt, or two 3.3 Volt, or one 3.3 Volt and one 5 Volt. • The 5 Volt PCI riser supports three full-length, full-height 64-bit 33 MHz PCI add-in cards. • The 3.3 Volt PCI riser supports three low profile, half-length, 64-bit, 66 MHz PCI add-in cards.
HP cc3300 Carrier Grade Server Product Guide PCI Add-in Card Cable Installation It may be difficult to install a cable on the connector of a PCI add-in card configured at location A in Figure 24 due to interference from the power supply. If this occurs, it may be necessary to move the power supply cage out of the way, install the PCI cable on the PCI add-in card, then replace the power supply. To connect a PCI cable to a PCI add-in card under these circumstances, follow these instructions: 1.
HP cc3300 Carrier Grade Server Product Guide Replacing the Back Up Battery The lithium battery on the server board powers the real time clock (RTC) for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong. WARNING Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer.
HP cc3300 Carrier Grade Server Product Guide To replace the backup battery, follow this procedure: 1. Observe the safety and ESD precautions at the beginning of this chapter. 2. Remove the top cover and locate the backup battery on the server board (see Figure 25). 3. Insert the tip of a small flat bladed screwdriver, or equivalent, under the tab in the plastic retainer. Gently push down on the screwdriver to lift the battery. 4. Remove the battery from its socket. 5.
5 Upgrading the Chassis Replacing the Server Board The replacement server board comes already installed in a chassis. Please note that warranty is tracked by the serial and product number on your original system. Please record the serial and product number of the original server you purchased and affix it to the replacement server. The serial and product numbers together with the original sales order is used to confirm warranty coverage. 1. Remove the top cover of the failed server. 2.
HP cc3300 Carrier Grade Server Product Guide Replacing the CD-ROM and Floppy Assembly To replace the CD-ROM and/or floppy disk drives, follow this procedure: 1. Remove the bezel. 2. Remove the three screws securing the fan bracket and remove. 3. Unplug and remove the 40 mm-fan module. 4. Disconnect the ribbon cable (A in Figure 26) from the server board. 5. Disconnect the power cable (B in Figure 26).
HP cc3300 Carrier Grade Server Product Guide Replacing the Front Panel Board To replace the front panel board, follow this procedure: 1. Disconnect the small ribbon cable (A in Figure 27). 2. Disconnect the large ribbon cable (B in Figure 27). 3. Remove the screw (C in Figure 27) and release the snap-on fasteners (D in Figure 27). 4. Lift out the board and place it on a clean, static-free surface. 5. To install the new board, repeat the instructions above in reverse order. Figure 27.
HP cc3300 Carrier Grade Server Product Guide Replacing Fans Replacing an 80 mm Fan To replace an 80 mm fan, follow this procedure: 1. Loosen the three screws that secure the fan bracket and remove. 2. Disconnect the fan power cable from the server board (A in Figure 28). 3. Slide the fan upward (B in Figure 28) out of the fan housing. 4. When replacing fans, note the airflow arrow (C in Figure 28) on the fan. The airflow arrow should be pointing rearward toward the processors. Figure 28.
HP cc3300 Carrier Grade Server Product Guide Replacing a 40 mm Fan To replace a 40 mm fan, follow this procedure: 1. Remove the three screws that secure the fan bracket and lift it out of the chassis. 2. Disconnect the fan power cables from both fans (A in Figure 28). 3. Slide the 40 mm fan module upward (B in Figure 28) out of the server. 4. Slide the fan (C in Figure 28) out of the 40 mm fan module. 5. When replacing fans, note the airflow arrow on the fan.
HP cc3300 Carrier Grade Server Product Guide Removing the Power Supply Cage To replace the power supply cage, follow these instructions: 1. Remove the front bezel. 2. Disconnect the power cable and SCSI cable from the drive tray. 3. Remove the drive tray. 4. Remove the cable hold-down bracket located underneath the drive tray. 5. Disconnect the power connector from the floppy/CD-ROM signal cable. 6. Disconnect and remove the 40 mm fan array (A in Figure 30). 7.
HP cc3300 Carrier Grade Server Product Guide Replacement Parts This section has a list of spare parts that can be ordered from Hewlett-Packard. Part Number Exchange Part Number Description A6900-40001 Bezel, Front A6900-67004 40mm Fan A6900-67005 80mm Fan A6900-67006 A6900-69006 Cage, AC Pwr Supply A6900-67007 A6900-69007 PCA, Front Panel A6900-67008 Cable, 24" Ultra 3 SCSI A6900-67009 A6900-67010 Cable, 26" Alarm A6900-67011 Cable, 12.8" Ultra 3 SCSI A6900-67012 Cable, 8.
HP cc3300 Carrier Grade Server Product Guide 92 A6919-62001 I/O Card, Ultra 160, FW Full Height A6919-62002 I/O Card, Ultra 160, FW Low Profile A6920-62001 LAN Adapter, 10/100baseTX, Full Height A6920-62002 LAN Adapter, 10/100baseTX, Low Profile A6921-62001 LAN Adapter, Gigabit, Over Copper, Low Profile A6921-62002 LAN Adapter, Gigabit, Over Copper, Full Height A6927-04001 Assembly, Floppy/CDROM Drive(s) A6928-67001 PCI Riser PCA, 3.3V A6929-67001 PCI Riser PCA, 5.
6 Technical Reference This section includes: • Connector pinouts • Information on jumpers Connector Pinouts This section describes certain I/O interface connectors of the cc3000 Carrier Grade Server. Alarms The alarms port interface is a standard DB15-pin connector (see Figure 31). This connector allows remote display of alarm conditions. Each alarm (Major, Minor, Critical and Power) is the output of a STDT relay contact. A common contact with normally open and normally closed connections is included.
HP cc3300 Carrier Grade Server Product Guide DC Power Input for DC-Input Power Supply Cage A DC power terminal block is provided at the rear of the DC-input power supply cage. It is recommended to use appropriately sized power wire and DC mains. Figure 32. DC Power Input Connector The terminal block will accept standard terminal lugs size Newark* stock # 81N1501 type CRS-T0-1406-HT that accept 14 AWG wire gauge. The width (W in Figure 33) of the lug can be no larger than 0.25 inches. Figure 33.
HP cc3300 Carrier Grade Server Product Guide Serial Port One serial port is provided on the rear I/O to supply COM2 using an 8-pin RJ45 connector (see Table 16). The COM2 serial port can be used either as an emergency management port or as a normal serial port. As an emergency management port (EMP), COM2 is used as a communication path by the server management software that provides a level of emergency management through an external modem. Figure 35 describes the serial port’s connections. Figure 35.
HP cc3300 Carrier Grade Server Product Guide Configuration Jumpers This section describes the jumper blocks that control various configuration options. Figure 36 shows the names and location of the configuration jumpers. The shaded areas show the default jumper placement for each configurable option. Table 17 describes the system recovery and update jumper options. J6A2 DSR to Pin #7 DCD to Pin #7 DSR DCD J1E1 A BMC WP B CMOS CLR C PSWD CLR D RCVRY BOOT OM12837 Figure 36.
HP cc3300 Carrier Grade Server Product Guide DSR/DCD Configuration Jumper (J6A2) For serial concentrators that require a DCD signal, configure the J6A2 jumper block as shown in Figure 37. J6A2 OM12841 Figure 37. J6A2 Jumper Block Configured for DCD Signal For serial concentrators that require a DSR signal, configure the J6A2 jumper block as shown in Figure 38. J6A2 OM12842 Figure 38.
A POST Error Codes and Messages The following table defines POST error codes and their associated messages. The BIOS will prompt the user to press a key in case of serious errors. The string “Error” precedes some error messages to highlight possible system malfunctions. The BIOS vendor specific error codes are not listed here since not all error codes are applicable to every platform. All POST errors and warnings are logged in the system event log unless it is full.
HP cc3300 Carrier Grade Server Product Guide Table 20. POST Code - Port 80h Codes Post Code Diagnostic LED Decoder MSB 100 Description LSB Note: G=Green, R=Red, A=Amber 07h Off G G G Uncompress various BIOS modules. 08h G Off Off Off Verify password checksum. 08h G Off Off Off Verify CMOS checksum. 07h Off G G G Read microcode updates from BIOS ROM. 07h Off G G G Initializing the processors. Set up processor registers. Select least featured processor as the BSP.
HP cc3300 Carrier Grade Server Product Guide Table 20. POST Code - Port 80h Codes (continued) Post Code Diagnostic LED Decoder MSB Description LSB Note: G=Green, R=Red, A=Amber 12h Off Off G R Initializing APP CMOS RAM for appliance servers only. 12h Off Off G R Check point after CMOS initialized. 27h Off G A G Validate date and time in RTC. F4h R A R R Load micro code to all CPUs. F6h R A A R Scan SMBIOS GPNV areas. 15h Off G Off A 8254 timer test on channel 2.
HP cc3300 Carrier Grade Server Product Guide Table 20. POST Code - Port 80h Codes (continued) Post Code 102 Diagnostic LED Decoder Description MSB LSB Note: G=Green, R=Red, A=Amber 4Bh G R G G Memory Test: the amount of memory above 8 MB has been found and verified. Checking for a soft reset and clearing the memory below 8 MB for the soft reset next. If this is a power-on situation, going to checkpoint 4Eh next. 57h Off A G A Chipset hook after memory size.
HP cc3300 Carrier Grade Server Product Guide Table 20. POST Code- Port 80h Codes (continued) Post Code Diagnostic LED Decoder MSB Description LSB Note: G=Green, R=Red, A=Amber 95h R G Off A Lock out PS/2 keyboard/mouse if unattended start is enabled. 92h R Off G R Option ROM scan. 98h A Off Off R Init Boot Devices: the adapter ROM had control and has now returned control to BIOS POST Performing any required processing after the option ROM returned control.
HP cc3300 Carrier Grade Server Product Guide Error Code Error Message Pause on Boot 8108 Watchdog Timer failed on last boot No 810A Processor 1 failed initialization on last boot.
HP cc3300 Carrier Grade Server Product Guide Error Code Error Message Pause on Boot 8163 Unable to apply BIOS Update for (Right) Processor 1 No 8164 Unable to apply BIOS Update for Left Processor 4 No 8165 Unable to apply BIOS Update for Left Processor 3 No 8166 Unable to apply BIOS Update for Left Processor 2 No 8167 Unable to apply BIOS Update for Left Processor 1 No 8168 Right Processor 4 L2 cache failed No 8169 Right Processor 3 L2 cache failed No 816A Right Processor 2 L2 cach
HP cc3300 Carrier Grade Server Product Guide Table 21.
HP cc3300 Carrier Grade Server Product Guide Table 21.
HP cc3300 Carrier Grade Server Product Guide Table 21. POST Codes and Error Messages (continued) 108 Error Code Error Message Pause on Boot 8276 DIMM size mismatch No 8277 Non-ECC memory detected with Accelerated Graphics Port (AGP) video enabled. Use ECC DIMMs with AGP video or non-ECC DIMMs with PCI Video. System Halted.
B Equipment Log and Configuration Worksheet Equipment Log Use the blank equipment log provided here to record information about your system. You will need some of this information when you run BIOS Setup.
C Warnings WARNING: English (US) AVERTISSEMENTS : Français WARNUNG: Deutsch AVVERTENZA: Italiano ADVERTENCIA: Español Solving Problems 111
HP cc3300 Carrier Grade Server Product Guide WARNING: English (US) The power supply in this product contains no user-serviceable parts. There may be more than one supply in this product. Refer servicing only to qualified personnel. Do not attempt to modify or use the supplied AC power cord if it is not the exact type required. A product might be equipped with more than one AC power cord. The Power button on the system does not turn off all system power.
HP cc3300 Carrier Grade Server Product Guide Warning: English (US) (continued) A microprocessor and heat sink might be hot if the system has been running. Also, there might be sharp pins and edges on some board and chassis parts. Contact should be made with care. Consider wearing protective gloves. Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer.
HP cc3300 Carrier Grade Server Product Guide AVERTISSEMENTS : Français Le bloc d'alimentation de ce produit ne contient aucune pièce pouvant être réparée par l'utilisateur. Ce produit peut contenir plusieurs blocs d'alimentation. Veuillez contacter un technicien qualifié en cas de problème. Ne pas essayer d'utiliser ni de modifier le câble d'alimentation CA fourni, s'il ne correspond pas exactement au type requis. Un produit peut être équipé de plus d'un câble d'alimentation CA.
HP cc3300 Carrier Grade Server Product Guide Avertissements : Français (suite) Le microprocesseur et le dissipateur de chaleur peuvent être chauds si le système a été sous tension. Faites également attention aux broches aiguës des cartes et aux bords tranchants du capot. Les contacts doivent être établis avec soin. L'usage de gants de protection est conseillé. Danger d'explosion si la batterie n'est pas remontée correctement.
HP cc3300 Carrier Grade Server Product Guide WARNUNG: Deutsch Das Netzteil dieses Computers enthält keine wartungsbedürftigen Teile. Dieses Produkt kann über mehrere Netzteile verfügen. Überlassen Sie Wartungsarbeiten nur qualifizierten Fachleuten. Versuchen Sie nicht, das mitgelieferte Netzkabel zu verändern oder einzusetzen, wenn es nicht exakt dem benötigten Kabeltyp entspricht. Das Produkt kann über mehrere Netzkabel verfügen.
HP cc3300 Carrier Grade Server Product Guide Warnung: Deutsch (Fortsetzung) Mikroprozessor und Kühlkörper können heiß sein, wenn das System längere Zeit eingeschaltet war. Einige Platinen- und Gehäuseteile können scharfe Spitzen und Kanten aufweisen. Gehen Sie auf jeden Fall mit Vorsicht heran. Das Tragen von Schutzhandschuhen wird empfohlen. Wird die Batterie unsachgemäß ausgewechselt, besteht Explosionsgefahr.
HP cc3300 Carrier Grade Server Product Guide AVVERTENZA: Italiano L'alimentatore contenuto nel computer non contiene parti riparabili dall'utente. Questo prodotto può essere fornito con più alimentatori. Per l'assistenza fare riferimento solo a personale qualificato. Non tentare di modificare o utilizzare cavi di alimentazione in c.a. che non siano del tipo prescritto. Un prodotto potrebbe contenere più di un cavo di alimentazione in c.a.
HP cc3300 Carrier Grade Server Product Guide Avvertenza: Italiano (continua) Se il sistema è stato in funzione, il microprocessore e il dissipatore di calore potrebbero essere caldi. Inoltre su alcune parti della scheda e del telaio potrebbero esserci piedini appuntiti e bordi taglienti. Prestare quindi molta attenzione nel toccarli. Indossare guanti protettivi. Se sostituita in modo errato, la batteria potrebbe esplodere.
HP cc3300 Carrier Grade Server Product Guide ADVERTENCIA: Español La fuente de alimentación de este producto no contiene piezas que puedan ser reparadas por el usuario. Puede que haya más de una fuente de alimentación en este producto. Para las reparaciones, consulte sólo con el personal cualificado. No intente modifica ni utilizar el cable de alimentación de CA suministrado si no es del tipo exacto requerido. Un producto puede estar equipado con más de un cable de alimentación de CA.
HP cc3300 Carrier Grade Server Product Guide Advertencia: Español (continuación) Puede que el microprocesador y el disipador de calor se recalienten si se ha estado ejecutando el sistema. Asimismo, puede que algunas tarjetas o piezas de la carcasa tengan patillas o bordes afilados. Los contactos deberán realizarse cuidadosamente. Puede que sea conveniente llevar guantes de protección. Existe peligro de explosión si la batería se sustituye incorrectamente.
HP cc3300 Carrier Grade Server Product Guide 122 Warnings
D Solving Problems This section helps you identify and solve problems that might occur while you are using the system. Resetting the System To do this: Press: Soft boot reset, which clears system memory and reloads the operating system. Clear system memory, restart POST, and reload the operating system. Reset button Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals.
HP cc3300 Carrier Grade Server Product Guide Running New Application Software Checklist • • • • • • • • • Does the system meet the minimum hardware requirements for the software? See the software documentation. Is the software an authorized copy? If not, get one; unauthorized copies often do not work.
HP cc3300 Carrier Grade Server Product Guide Preparing the System for Diagnostic Testing CAUTION Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system; turn off the system and any external peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral devices. • • • • • Turn off the system and all external peripheral devices. Disconnect all of them from the system, except the keyboard and video monitor.
HP cc3300 Carrier Grade Server Product Guide • • • • • System cooling fans do not rotate. Diskette drive activity light does not light. CD-ROM drive activity light does not light. There are problems with application software. The bootable CD-ROM is not detected. Try the solutions in the order given. If you cannot correct the problem, contact your service representative or authorized dealer for help.
HP cc3300 Carrier Grade Server Product Guide System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly, system components could be damaged.
HP cc3300 Carrier Grade Server Product Guide Cannot Connect to a Server • Make sure you are using the drivers that are shipped on the system Configuration Software CD for the onboard network controller. • Make sure the driver is loaded and the protocols are bound. • Make sure the network cable is securely attached to the connector at the system back panel. If the cable is attached but the problem persists, try a different cable.
HP cc3300 Carrier Grade Server Product Guide Problems with Application Software If you have problems with application software, do the following: • • • • • • Verify that the software is properly configured for the system. See the software installation and operation documentation for instructions on setting up and using the software. Try a different copy of the software to see if the problem is with the copy you are using. Make sure all cables are installed correctly.
Index A A4800A, 33 A4882A, 23 A4923A, 23 A5149A, 33 A5150A, 33 A5159A, 33 A5230A, 33 A5531A, 38 A5864A, 23 A6089A, 38 A6739A, 38 A6740A, 38 Adaptec SCSI utility, 67 Adapter Fault Tolerance, 24, 25 Adaptive Load Balancing, 24, 25 add-in board sensitive to ESD, 77 add-in card 3.
HP cc3300 Carrier Grade Server Product Guide cooling and airflow, 79 I D Internal Chassis Layout, 80 DC power connector, 102 diagnostics preparing system for testing, 133 diskette enabling/disabling floppy writes, 29 no booting in secure mode without password, 29 reconfiguring if cannot enter Setup, 47 J E L electrostatic discharge, See ESD EMC notice of test and compliance, USA, 42 Environmental Specifications, 16 equipment log, 117 Error, 111 Error Messages, 111 ESD add-in boards, 72, 77 avoiding
HP cc3300 Carrier Grade Server Product Guide power supply cage replacement, 98 power supply replacement, 72 Power-on Self-Test See POST, 107 See POST Codes, 111 problems after running new application software, 132 after system has been running correctly, 132 application software, 137 bootable CD-ROM not detected, 137 cannot connect to network server, 136 CD-ROM drive activity light, 136 confirm OS loading, 133 diskette drive light, 135 hard drive light, 136 initial system startup, 131 network, 136 no chara
HP cc3300 Carrier Grade Server Product Guide Main menu, 49 recording settings, 47 security menu contents, 52 Signal Data Terminal Ready, 26 DCD, 26 DSR, 26 Received Data, 26 Request to Send, 26 soft boot, 131 Software and Utilities configuration, Setup, 46 specifications environmental, 16 SSU, See system setup utility switches power on/off, 76, 77 Switches DC power, 131 reset, 131 System Configuration Utility, See SCU system setup utility, 58 System setup utility exiting, 61 launching a task, 59 location,
