HP SureStore CD-Writer Plus User's Guide - C4381-90100

3-2 Common Symptoms and Solutions
■ Check the list of known compatibility problems (page 3-7) and in the
Readme file.
■ If your computer has a power-management feature, disable it (see the
manual that came with your computer).
■ If your system is running printer status monitor software, disable it
(page 3-7).
■ Make sure that you are not attaching a parallel port switch box
anywhere in the CD-Writer Plus drive’s cabling configuration.
Common Symptoms and Solutions
■ Not sure which drive letter was assigned to the CD-Writer Plus drive?
(See “Identifying CD-Writer Plus’s Drive Letter” on page 2-4.)
■ Error message when I double-click on the CD-Writer Plus drive’s icon
(see page 1-11)
■ In Windows Explorer, unable to see the CD label or all the sessions/
files on the CD (see page 1-11)
■ Printer no longer works after connecting the CD-Writer Plus drive (see
page 1-11)
■ Problems printing a file (see page 1-11)
■ System does not recognize the CD-Writer Plus drive (see page 1-12)
■ Copying directly from one CD to another doesn’t work. (see page 3-3)
■ Audio sounds poor (see page 3-3)
■ Video is choppy (see page 3-4)
■ Buffer underrun error messages (see page 3-4)
■ Unable to read a second session reading from a CD-ROM drive (see
page 3-5)
■ Applications cannot find your CD in the CD-Writer Plus drive (see
page 3-5)
■ Lost power to your computer or had to press CTRL-ALT-DEL while
writing to the CD! (see page 3-6)
■ Hard Drive Compression Software (see page 3-6)