hp color LaserJet 4650, 4650n, 4650dn, 4650dtn, 4650hdn use
hp color LaserJet 4650 series printer User Guide
Copyright and License Trademark Credits © 2004 Copyright Hewlett-Packard Development Company, L.P. Adobe® is a trademark of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Corel® and CorelDRAW™ are trademarks or registered trademarks of Corel Corporation or Corel Corporation Limited. The information contained herein is subject to change without notice.
hp customer care Online services For 24-hour access to information using a modem or Internet connection: World Wide Web URL: for the HP Color LaserJet 4650 series printers, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/clj4650. (Sites are in English.) Visit: http://www.hp.com/support/net_printing for information about the HP Jetdirect 4650 external print server.
To check the printer status and settings and to view troubleshooting information and online documentation, use HP toolbox. You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP toolbox. See Using the hp toolbox. HP support and information for Macintosh computers Visit: http://www.hp.
Table of contents 1 Printer basics Quick access to printer information ..........................................................................................2 World Wide Web links .......................................................................................................2 User guide links ................................................................................................................. 2 Where to look for more information ......................................................
System setup menu .........................................................................................................44 I/O menu ..........................................................................................................................46 Resets menu ...................................................................................................................47 Diagnostics menu .........................................................................................................
Loading detectable standard-sized media into Tray 2, Tray 3, and Tray 4 .....................87 Loading undetectable standard-sized media into Tray 2, Tray 3, and Tray 4 .................89 Loading custom-sized media into Tray 2, Tray 3, and Tray 4 .........................................92 Printing on special media .......................................................................................................94 Transparencies ........................................................................
HP toolbox sections .......................................................................................................118 Other links .....................................................................................................................118 Status tab ......................................................................................................................118 Troubleshooting tab ...................................................................................................
Warning messages ........................................................................................................147 Error messages .............................................................................................................147 Critical error messages ..................................................................................................147 Control panel messages ......................................................................................................
Print quality troubleshooting pages ...............................................................................210 Print quality troubleshooting tool ...................................................................................211 Calibrating the printer ....................................................................................................211 Print quality defect chart ................................................................................................
Laser Statement for Finland ..........................................................................................
xii ENWW
Printer basics This chapter contains information on setting up your printer and becoming familiar with its features.
Quick access to printer information World Wide Web links Printer drivers, updated HP printer software, and product information and support may be obtained from the following URLs: ● http://www.hp.com/support/lj4650 Printer drivers may be obtained from the following sites: ● In China: ftp://www.hp.com.cn/support/lj4650 ● In Japan: ftp://www.jpn.hp.com/support/lj4650 ● In Korea: http://www.hp.co.kr/support/lj4650 ● In Taiwan: http://www.hp.com.
For detailed information about configuring printer drivers, go to http://www.hp.com/go/ hpdpc_sw. HP Embedded Web Server User Guide Information about using the embedded Web server is available on the CD-ROM that came with the printer. Accessory and Consumable Installation Guides Provides step-by-step instructions for installing the printer’s accessories and consumables. Supplied with the printer’s optional accessories and consumables.
Printer configurations Thank you for purchasing the HP Color LaserJet 4650 series printer. This printer is available in the configurations described below. HP Color LaserJet 4650 (Part number Q3668A) The HP Color LaserJet 4650 printer is a four-color, laser printer that prints 22 pages per minute (ppm) for letter-sized paper and 22 ppm for A4-size paper. ● Trays.
HP Color LaserJet 4650n (Part number Q3669A) The HP Color LaserJet 4650n printer includes the features of the 4650, plus an HP Jetdirect 620N printer server EIO network card. HP Color LaserJet 4650dn (Part number Q3670A) The HP Color LaserJet 4650dn printer includes the features of the 4650n, plus automatic two-sided printing.
Note 288 MB of SDRAM: 256 MB of DDR, 32 MB of additional memory on the formatter board, and an additional DIMM slot. This printer has two 200-pin small outline dual inline memory module (SODIMM) slots that accept 128 or 256 MB of RAM each. HP Color LaserJet 4650hdn (Part number Q3672A) The HP Color LaserJet 4650hdn includes the features of the 4650dn, plus a 2 x 500-sheet paper feeder assembly (Tray 3 and Tray 4), and an optional hard disk.
Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below. For more information on printer features, see the Hewlett-Packard website at http://www.hp.com/support/lj4650. Features Performance ● ● Memory ● ● ● ● User interface ● ● ● ● 160 megabytes (MB) of memory for the HP Color LaserJet 4650, 4650n, and 4650dn: 128 MB of dual data-rate (DDR) plus 32 MB of additional memory on the formatter board and an additional DDR slot.
Features (continued) Paper handling ● ● ● ● ● ● ● ● ● Accessories ● ● ● ● ● ● Connectivity ● ● ● ● ● ● Supplies ● ● ● ● 8 Chapter 1 Printer basics Prints on media from 77 mm by 127 (3 inches by 5 inches) up to legal size. Prints on media with weights from 60 g/m2 to 200 g/m2 (16 lb bond to 53 lb bond). Prints on a wide range of media types including glossy, labels, overhead transparencies, and envelopes. Multiple gloss levels.
Walk around The following illustrations identify the locations and names of key components of this printer.
Note The optional 500-sheet paper feeder (Tray 3) and the optional 2 x 500-sheet input tray (Tray 3 and Tray 4) cannot be combined with the printer at the same time.
Printer software Included with the printer is a CD-ROM containing the printing system software. The software components and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the Getting Started Guide for installation instructions. Note For the latest information about the printing system software components, refer to the readme file on the Web at http://www.hp.com/support/lj4650.
HP Driver Preconfiguration HP Driver Preconfiguration is a software architecture and set of tools that allows HP software to be customized and distributed in managed corporate printing environments. Using HP Driver Preconfiguration, information technology (IT) administrators can preconfigure the printing and device defaults for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at http://www.
Additional drivers The following drivers are not included on the CD-ROM, but are available from the Internet or from HP Customer Care. Note ● PCL 5c printer drivers for Windows 98, Me, NT 4.0, 2000, XP, and Server 2003. ● OS/2 PCL 5c/6 printer driver. ● OS/2 PS printer driver. ● UNIX model scripts. ● Linux drivers. ● HP OpenVMS drivers. The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available for Traditional Chinese, Simplified Chinese, Korean, or Japanese.
Operating System 14 To change settings for all immediate print jobs (until the application is closed) To change print job default settings To change configuration settings (For example, turn on Print on Both Sides by default.) (For example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing.) Windows 98, NT 4.0, and ME From the File menu in the application, click Print. Select the printer, and then click Properties.
Operating System Macintosh OS X.2 Macintosh OS X.3 To change settings for all immediate print jobs (until the application is closed) To change print job default settings To change configuration settings (For example, turn on Print on Both Sides by default.) (For example, add a physical option such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing.) On the File menu, click Print. Change settings that you want on the various pop-up menus. On the File menu, click Print.
PPDs PPDs, in combination with the Apple PostScript drivers, allow you to gain access to the printer features and allow the computer to communicate with the printer. An installation program for the PPDs, PDEs, and other software is provided on the CD-ROM. Use the appropriate PS driver that comes with the operating system. HP LaserJet Utility Use the HP LaserJet Utility to control features that are not available in the driver. The illustrated screens make selecting printer features easier than ever.
To install the printing system software 1. Close all software programs that are open or running. 2. Insert the printer CD-ROM into the CD-ROM drive. If the welcome screen does not open, start it by using the following procedure: ● On the Start menu, click Run. ● Type the following: X:\setup (where X is the letter of the CD-ROM drive). ● Click OK. 3. When prompted, click Install Printer and follow the instructions on the computer screen. 4. Click Finish when the installation has completed. 5.
6. Click Finish when installation has completed. 7. You might need to restart the computer. 8. Print a Test Page or a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.com/support/lj4650 for help or more information.
To install printer drivers from Mac OS 8.6 to 9.2 1. Connect the network cable between the HP Jetdirect print server and a network port. 2. Insert the CD-ROM into the CD-ROM drive. The CD-ROM menu runs automatically. If the CD-ROM menu does not run automatically, double-click the CD-ROM icon on the desktop, and then double-click the Installer icon. This icon is located in the Installer/ folder of the Starter CD-ROM (where is your language preference).
This section explains how to install the printing system software for Mac OS 8.6 to 9.2.x and Mac OS X and later. The Apple LaserWriter driver must be installed to use the PPD files. Use the Apple LaserWriter 8 driver that came with your Macintosh computer. To install the printing system software 1. Connect a USB cable between the USB port on the printer and the USB port on the computer. Use a standard 2-meter USB cable. 2. Close all software programs that are open or running. 3.
To install the software for Windows 98 or Windows Me 1. In the New Hardware Found dialog box, click Search CD-ROM drive. 2. Click Next. 3. Follow the instructions on the computer screen. 4. Print a Test Page or a page from any software program to make sure that the software is correctly installed. If installation fails, reinstall the software. If this fails, check the installation notes and readme files on the printer CD-ROM or the flyer that came in the printer box, or go to http://www.hp.
To remove software from Macintosh operating systems Drag the HP LaserJet folder and PPDs to the trash can. Software for networks For a summary of available HP network installation and configuration software solutions, see the HP Jetdirect Print Server Administrator’s Guide. You can find this guide on the CD-ROM included with the printer. HP Web Jetadmin HP Web Jetadmin allows you to manage HP Jetdirect connected printers within your intranet using a browser.
Utilities The HP Color LaserJet 4650 series printer is equipped with several utilities, which make it easy to monitor and manage the printer on a network. Embedded Web server This printer is equipped with an embedded Web server, which allows access to information about printer and network activities. A Web server provides an environment in which web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on your computer.
You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation before using the HP toolbox. Other components and utilities Several software applications are available for Windows and Macintosh OS users, as well as for network administrators. These programs are summarized below.
Print media specifications For optimum results, use conventional 75 g/m2 (20 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. ● To order supplies in the U.S., go to http://www.hp.com/go/ljsupplies. ● To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html. ● To order accessories, go to http://www.hp.com/go/accessories.
Tray 1 media sizes (continued) Tray 1 Dimensions Weight or thickness Capacity Minimum size HP High Gloss Laser Paper 216 by 279 mm (8.
Tray 2 and optional Trays 3 and 4 media sizes1 (continued) Tray 2, optional Tray 3 and Tray 4 Dimensions Standard HP Tough Paper (letter/A4, legal, executive, JIS B5, A5) Minimum size HP Tough Paper 76.2 by 127 mm (3 by 5 in) Weight or thickness Capacity 0.13 to 0.13 mm thick (5 to 5 mils thick) Maximum stack height: 10 mm (0.6 in) 0.13 to 0.13 mm thick (5 to 5 mils thick) Maximum stack height: 10 mm (0.6 in) 1 Trays 2, 3, and 4 use Custom size specifically for B5 ISO.
28 Chapter 1 Printer basics ENWW
Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs.
Introduction The control panel provides control of printer functions and communicates information about the printer and print jobs. Its display provides graphic information about printer and supplies status, making it easy to identify and correct problems.
The top-level screen on the display has three areas: Printer display 1 2 3 Message area Message area Prompt area Printer display 1 2 3 Message area Supplies gauge Print cartridge colors are indicated from left to right: black, magenta, yellow, and cyan The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, magenta, yellow, cyan).
Control panel buttons Use the buttons on the control panel to perform printer functions and to navigate and respond to menus and messages in the display. Button name SELECT Makes selections and resumes printing after recovery errors. UP ARROW Navigates menus and text, and increases or decreases the values of numerical items in the display. DOWN ARROW BACK/EXIT ARROW Navigates backward in nested menus, or quits menus or help. MENU Accesses and exits the menus.
Interpreting control panel indicator lights Control panel indicator lights 1 2 3 READY DATA ATTENTION Indicator On Off Flashing READY Printer is online (able to accept and process data). Printer is offline or is turned off. Printer is attempting to stop printing and go offline. Processed data is present in the printer, but more data is needed to complete the job. Printer is not processing or receiving data. Printer is processing and receiving data. A critical error has occurred.
Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer, and will override the printer control panel settings. See the help files associated with the software, or for more information on accessing the printer driver, see Printer software. You can also control the printer by changing settings in the printer’s control panel.
Menu hierarchy The following tables list the menu hierarchies of each menu. To enter the menus Press MENU to enter MENUS. Press or to navigate the listings. Press to select the appropriate option. MENUS RETRIEVE JOB INFORMATION PAPER HANDLING CONFIGURE DEVICE DIAGNOSTICS SERVICE Retrieve job menu See Retrieve job menu for more information. RETRIEVE JOB PRINT STORED JOB LIST A list of stored jobs appears NO STORED JOBS Information menu See Information menu for more information.
INFORMATION PRINT MENU MAP PRINT CONFIGURATION PRINT SUPPLIES STATUS PAGE SUPPLIES STATUS PRINT USAGE PAGE PRINT DEMO PRINT RGB SAMPLES PRINT CMYK SAMPLES PRINT FILE DIRECTORY PRINT PCL FONT LIST PRINT PS FONT LIST Paper handling menu See Paper handling menu for more information. PAPER HANDLING TRAY 1 SIZE TRAY 1 TYPE Tray Size N = 2, 3, or 4 Tray Type N = 2, 3, or 4 Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information.
PRINT QUALITY ADJUST COLOR SET REGISTRATION PRINT MODES OPTIMIZE QUICK CALIBRATE NOW FULL CALIBRATE NOW COLOR RET SYSTEM SETUP JOB STORAGE LIMIT JOB HELD TIMEOUT SHOW ADDRESS COLOR/BLACK MIX TRAY BEHAVIOR POWERSAVE TIME PERSONALITY CLEARABLE WARNINGS AUTO CONTINUE SUPPLIES LOW COLOR SUPPLY OUT JAM RECOVERY RAM DISK LANGUAGE I/O I/O TIMEOUT PARALLEL INPUT EIO X JETDIRECT (Where X=1, 2, or 3.
DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST 38 Chapter 2 Control panel ENWW
Retrieve job menu The retrieve job menu allows you to view listings of all stored jobs. ENWW Menu item Description PRINT STORED JOB LIST Prints a page that lists all jobs stored on the printer. A list of stored jobs for each user appears. Each person who has jobs stored on the printer is listed. The number in parentheses indicates how many jobs that person has stored. NO STORED JOBS If there are no stored jobs, this message appears in place of the list.
Information menu Use the information menu to access and print specific printer information. 40 Menu item Description PRINT MENU MAP Prints the control panel menu map, which shows the layout and current settings of the control panel menu items. See Printer information pages. PRINT CONFIGURATION Prints the printer configuration page.
Paper handling menu The paper handling menu allows you to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. Note If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to first mode or cassette mode. On HP Color LaserJet 4650 series printers, setting Tray 1 size and type to ANY SIZE is equivalent to first mode.
Configure device menu The configure device menu allows you to change the printer’s default printing settings, adjust the print quality, change the system’s configuration and I/O options, and reset the printer’s default settings. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this menu. This menu can also be used to set default media size and type.
Menu item Values Description PRINT PS ERRORS OFF Allows you to select to print PS error pages. The default is OFF. ON PRINT PDF ERRORS OFF ON PCL FORM LENGTH ORIENTATION Allows you to select to print PDF error pages. The default is OFF. Allows you to configure settings for the printer control language.
Menu item Values QUICK CALIBRATE NOW Description Performs partial printer calibrations. For more information, see Calibrating the printer. FULL CALIBRATE NOW Performs all printer calibrations. For more information, see Calibrating the printer. COLOR RET OFF The COLOR RET menu item allows the user to either turn on or turn off a color printer’s REt (Resolution Enhancement Technology) setting. The default is ON.
Menu item Values Description COLOR/BLACK MIX AUTO This menu item establishes how the printer switches from color to monochrome (black and white) mode for maximum performance and print cartridge life. MOSTLY COLOR PAGES MOSTLY BLACK PAGES AUTO will reset the printer to the factory default setting. The default is AUTO. Select MOSTLY COLOR PAGES if nearly all of your print jobs are color with high page coverage.
Menu item Values Description CLEARABLE WARNINGS ON Sets whether a warning is cleared on the control panel or when another job is sent. The default is JOB. JOB AUTO CONTINUE OFF ON SUPPLIES LOW STOP CONTINUE COLOR SUPPLY OUT AUTOCONTINUE BLACK STOP JAM RECOVERY AUTO OFF Determines printer behavior when the system generates an Auto Continuable error. The default is ON. Sets low supplies reporting options. The default is CONTINUE. Sets the COLOR SUPPLY OUT printer behavior.
Menu item Values Description PARALLEL INPUT HIGH SPEED Allows you to select the speed at which the parallel port communicates with the host and to enable or disable the bidirectional parallel communication. ADVANCED FUNCTIONS The default for HIGH SPEED is YES. The default for ADVANCED FUNCTIONS is ON. EIO X (Where X=1, 2, or 3.) The values may vary. Some Allows you to configure EIO examples of possible values are: devices installed in slot 1, 2, or 3.
Diagnostics menu The diagnostics menu allows you to run tests that can help you identify and solve problems with the printer. 48 Menu item Description PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer’s event log, starting with the most recent. SHOW EVENT LOG This item displays the last 50 events on the control panel display, starting with the most recent.
Menu item Description COLOR BAND TEST Use this item to print a color band test page that is used to identify arcing in the highvoltage power supply.
Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings such as tray size and type, PowerSave time, printer personality (language), and jam recovery. The printer control panel can also be accessed from a computer by using the Settings page of the embedded Web server. The computer shows the same information that the control panel shows. For more information, see Using the embedded Web server.
To set the job held timeout 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight JOB HELD TIMEOUT. 7. Press to select JOB HELD TIMEOUT. 8. Press or 9. Press to set the time period. to select the appropriate time period. 10. Press MENU.
To set the color/black mix 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight COLOR/BLACK MIX. 7. Press to select COLOR/BLACK MIX. 8. Press or 9. Press to select the option. to select the desired option. 10. Press MENU. Tray behavior options Tray behavior allows three user-defined options: ● USE REQUESTED TRAY.
To set manually feed prompt 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight TRAY BEHAVIOR. 7. Press to select TRAY BEHAVIOR. 8. Press to highlight MANUALLY FEED PROMPT. 9. Press to select MANUALLY FEED PROMPT. 10. Press or 11. Press to set the behavior. to select ALWAYS or UNLESS LOADED. 12. Press MENU.
To set PowerSave Time 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight POWERSAVE TIME. 7. Press to select POWERSAVE TIME. 8. Press or 9. Press to set the time period. to select the appropriate time period. 10. Press MENU. To disable/enable PowerSave 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3.
To set the personality 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight PERSONALITY. 7. Press to select PERSONALITY. 8. Press or 9. Press to set the personality. to select the appropriate personality (AUTO, PCL, PDF, PS, MIME). 10. Press MENU.
To set the auto continue 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight AUTO CONTINUE. 7. Press to select AUTO CONTINUE. 8. Press or 9. Press to set the selection. to select the appropriate setting. 10. Press MENU. Supplies low The printer allows two options for reporting that supplies are low; CONTINUE is the default value.
To set color supply out response 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight COLOR SUPPLY OUT. 7. Press to select COLOR SUPPLY OUT. 8. Press or 9. Press to set the selection. to select the appropriate setting. 10. Press MENU.
Language On some products, the option to set the default language appears when the printer is first initialized. Use the or arrow to scroll through the available options. When the desired language is highlighted, press the to set the default language. You may also change the language at any time by following these steps: To select language 1. Press MENU to enter the MENUS. 2. Press to highlightCONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5.
Using the printer control panel in shared environments Because your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: Note ENWW ● Consult your system administrator before making changes to control panel settings. Changing control panel settings could affect other print jobs. ● Coordinate with other users before changing the default printer font or downloading soft fonts.
60 Chapter 2 Control panel ENWW
I/O Configuration This chapter describes how to configure certain network parameters on the printer.
Network configuration You might need to configure certain network parameters on the printer. You can configure these parameters from the printer control panel, the embedded Web server, or for most networks, from the HP Web Jetadmin software (or the HP LaserJet Utility for Macintosh). Note For more information about using the embedded Web server, see Using the embedded Web server. For more information about using the HP Toolbox, see Using the hp toolbox.
Configuring TCP/IP parameters You can use the printer control panel to configure the following TCP/IP parameters: ● usage of the BOOTP file for configuration parameters (the default is to use the BOOTP file) ● IP address (4 bytes) ● subnet mask (4 bytes) ● default gateway (4 bytes) ● idle TCP/IP connection timeout (in seconds) To automatically configure TCP/IP parameters from the printer control panel 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3.
Note 10. Press to select MANUAL SETTINGS. 11. Press to highlight MANUAL. 12. Press to highlight IP Address:. 13. Press to select IP Address:. The first of three sets of numbers is highlighted. If a number is not highlighted, a highlighted empty underscore appears. 14. Press or 15. Press to move to the next set of numbers. to increase or decrease the number for configuring the IP address. 16. Repeat steps 15 and 16 until the correct IP address is entered. 17.
Setting the syslog server 1. Press MENU to enter the MENUS. Note 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight I/O. 5. Press to select I/O. 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X. 8. Press to highlight TCP/IP. 9. Press to highlight MANUAL SETTINGS. 10. Press to select MANUAL SETTINGS. 11. Press to highlight SYSLOG SERVER. 12. Press to select SYSLOG SERVER.
13. Press Note to select LOCAL GATEWAY or DEFAULT GATEWAY. The first set of the three sets of numbers shows the default settings. If there is not a number highlighted, a highlighted empty underscore appears. 14. Press or to increase or decrease the number for configuring LOCAL or DEFAULT GATEWAY. 15. Press to move to the next set of numbers. 16. Repeat steps 15 and 16 until the correct subnet mask is entered. 17. Press the MENU button to return to the Ready state.
2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight I/O. 5. Press to select I/O. 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X. 8. Press to highlight DLC/LLC. 9. Press to select DLC/LLC. 10. Press to highlight ENABLE. 11. Press to select ENABLE. 12. Press to highlight ON or OFF. 13. Press to select ON or OFF. 14. Press the MENU button to return to the Ready state. Setting the idle timeout 1.
Setting the link speed By factory default, the link speed is set to AUTO. Use the following procedure to set a specific speed: 1. Press to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight I/O. 5. Press to select I/O. 6. Press to highlight EIO X (where X = 1, 2, or 3). 7. Press to select EIO X. 8. Press to highlight LINK SPEED. 9. Press to select LINK SPEED. 10. Press to highlight the desired link speed. 11.
Parallel configuration The HP Color LaserJet 4650 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284-C compliant) with a c-connector plugged into the printer’s parallel port. The cable can be a maximum of 10 meters (30 feet) long.
USB configuration This printer supports a USB 1.1 connection. The port is located on the back of the printer, as shown in the figure below. You must use an A-to-B type USB cable. Note USB support is not available for computers running Windows 95 or Windows NT 4.0.
Auxiliary connection configuration This printer supports an auxiliary connection for paper handling input devices. The port is located on the back of the printer, as shown in the figure below.
Enhanced I/O (EIO) configuration This printer comes equipped with three enhanced input/output (EIO) slots. The three EIO slots hold compatible external devices such as the HP Jetdirect print server network cards or other devices. Plugging EIO network cards into the slots increases the number of network interfaces available to the printer. EIO network cards can maximize printer performance when you are printing from a network. In addition they provide the ability to place the printer anywhere on a network.
For Windows 95, 98, ME, NT 4.0, 2000, and XP systems, use the printer installation utility for printer setup on a NetWare network. Windows and Windows NT networks For Windows 95, 98, ME, NT 4.0, 2000, and XP systems, use your printer installation utility for printer setup on a Microsoft Windows network. The utility supports printer setup for either peer-to-peer or client-server network operation. AppleTalk networks Use the HP LaserJet Utility to set up the printer on an EtherTalk or LocalTalk network.
Wireless printing Wireless networks offer a safe, secure, and cost-effective alternative to traditional wired network connections. See Supplies and accessories for a list of available wireless print servers. IEEE 802.11b standard With the wireless HP Jetdirect 802.11b external print server, HP peripherals can be placed anywhere in the office or home and connected to a wireless network running Microsoft, Apple, Netware, UNIX, or Linux network operating systems.
Printing tasks This chapter describes how to perform basic printing tasks.
Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically selects a tray using the default printer settings. Source Printing by Source means that you choose a specific tray from which you want the printer to pull paper.
● Printer Properties dialog box (printer driver). The printer driver opens when you click Properties in the Print dialog box. Settings changed in the Printer Properties dialog box do not override settings available anywhere else. ● Default printer settings. The default printer settings determine settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes, as described above. There are two ways to change the default printer settings: 1.
Selecting print media You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. For more information about supported print media, see Print media specifications. Before purchasing any media or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in the HP LaserJet Family Print Media Guide.
● Do not use letterhead paper with low-temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 190° C (374° F) for 0.1 second. ● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190° C (374° F) for 0.1 second. To order HP Color LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the United States or to http://www.hp.com/ghp/buyonline.html worldwide.
Configuring input trays The printer allows you to configure input trays by type and size. You can load different media in the printer’s input trays and then request media by type or size using the control panel. Note If you have used other HP LaserJet printer models, you might be accustomed to configuring Tray 1 to first mode or cassette mode. On HP Color LaserJet 4650 series printers, setting Tray 1 size and type to ANY SIZE is equivalent to first mode.
To configure a tray when loading paper 1. Load paper in the tray. (Close the tray if you are using Trays 2, 3, or 4.) 2. The printer displays the tray configuration message TRAY X To change size or type press . 3. Press to display the TRAY X SIZE= menu. 4. To change the size, press 5. Press or to highlight the correct size. to select the size. Depending on the size setting, the printer might prompt you to move the CUSTOM/ STANDARD switch in Tray 2, Tray 3, or Tray 4 to the other position.
Configuring the paper size 1. Press MENU to enter the MENUS. 2. Press to highlight PAPER HANDLING. 3. Press to select PAPER HANDLING. 4. Press to highlight Tray Size. (N represents the number of the tray you are configuring.) 5. Press to select Tray Size. 6. Press or 7. Press to select the correct size. to highlight the correct size.
You must also move the tray’s CUSTOM/STANDARD switch to the CUSTOM position. 1 2 3 CUSTOM/STANDARD switch Page width (X dimension) Page length (Y dimension) Use the following procedure to configure a tray for a custom size. Once a Custom size is set for a tray, it will be retained until the switch in the tray is moved back to STANDARD. To set a custom size in Tray 2, Tray 3, or Tray 4 1. Open the tray and move the CUSTOM/STANDARD switch to the CUSTOM position. Close the tray. 2.
Loading Tray 1 CAUTION To avoid jams, never add or remove paper from Tray 1 during printing. 1. Open Tray 1. 2. Set the side guides to the desired width. 3. Load paper in the tray with the side to be printed on facing down. Note For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary.
4. Adjust the side guides so that they lightly touch the paper stack but do not bend the paper. Note Make sure the paper fits under the tabs on the guides and not above the load level indicators. Printing envelopes from Tray 1 Many types of envelopes can be printed from Tray 1. Up to 20 envelopes can be stacked in the tray. Printing performance depends on the construction of the envelope. In the software, set margins at least 15 mm (0.6 inches) from the edge of the envelope.
2. Load up to 20 envelopes in the center of Tray 1 with the side to be printed facing down and the postage end toward the printer. Slide the envelopes into the printer as far as they will go without forcing them. 3. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure the envelopes fit under the tabs on the guides. Printing envelopes 1. Specify Tray 1 or select the media source by size in the printer driver. 2.
Printing from Tray 2, Tray 3, and Tray 4 Tray 2 and optional Tray 3 and Tray 4 each hold up to 500 sheets of standard paper or a 50.8 mm (2-inch) stack of labels. Tray 2 stacks above Tray 3, and Tray 4 is available when the optional 2 x 500-sheet paper feeder assembly is installed. When Tray 3 and Tray 4 are properly installed, the printer detects them and lists them as options in the control panel CONFIGURE DEVICE menu.
2. Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media being used. 3. Push down the media lift plate until it locks. 4. Slide the media-width guides open to the size for the media you are using.
5. Load media face-up, making sure that the corners of the media fit under the front corner tabs. Note For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of 500 sheets.
CAUTION Do not print cardstock, envelopes, or unsupported sizes of media from Tray 2, Tray 3, or Tray 4. Print on these types of media only from Tray 1. Do not overfill the input tray or open it while it is in use. Doing so can cause paper jams. 1. Remove the tray from the printer. Move the CUSTOM/STANDARD switch to the CUSTOM position. 2. Adjust the rear media-length guide by squeezing the guide adjustment latch and sliding the back of the tray to the length of the media being used. 3.
4. Slide the media-width guides open to the size for the media you are using. 5. Load media face-up, making sure that the corners of the media fit under the front corner tabs. Note For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of 500 sheets.
Loading custom-sized media into Tray 2, Tray 3, and Tray 4 The Custom media menu will be displayed when the Tray 2, Tray 3, or Tray 4 switch is in the Custom size position. You must also change the size setting on the control panel to custom and set the unit of measure, X dimension, and Y dimension. See To configure a tray to match print job settings for more information. 1. Remove tray from the printer. 2. Move the tray switch to the CUSTOM size position.
4. Push down the media lift plate until it locks. 5. Load media face-up, making sure that the corners of the media fit under the front tabs. Note For best performance, load the tray completely full without splitting the ream of paper. Splitting the ream might cause a multi-feed problem, which could result in a paper jam. The capacity of the paper tray can vary. For example, if you are using 75 g/m2 (20 lb) paper, the tray holds a full ream of 500 sheets.
Printing on special media Use these guidelines when printing on special types of media. Special media such as envelopes, transparencies, custom-size paper, or heavy media greater than 120 g/m2 is used in Tray 1. Note To print on any special media, use the following procedure: 1. Load the media in the paper tray. 2. When the printer prompts you for the paper type, select the correct media type for the paper loaded in the tray. For example, select HIGH GLOSS IMAGES when loading HP High Gloss Laser Paper. 3.
Colored paper ● Colored paper should be of the same high quality as white xerographic paper. ● Pigments used must be able to withstand the printer’s fusing temperature of 190° C (374° F) for 0.1 second without deterioration. ● Do not use paper with a colored coating that was added after the paper was produced. ● The printer creates colors by printing patterns of dots, overlaying and varying their spacing to produce various colors.
● Do not re-feed a sheet of labels. ● Verify that the labels lie flat. ● Do not use labels that are wrinkled, bubbled, or otherwise damaged. Heavy paper The following heavy paper types can be used with the HP Color LaserJet 4650 series printer.
HP LaserJet Tough paper When printing on HP LaserJet Tough paper, use the following guidelines: ● Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems. ● Use only HP LaserJet Tough paper with this printer. HP products are designed to work together for optimum printing results.
Two-sided (duplex) printing Some printer models are capable of duplex printing (printing on both sides of a page). To find out which models support automatic two-sided printing, see Printer configurations. All printer models support manual two-sided printing. Note You must specify two-sided printing options in your software application or in the printer driver in order to print on both sides of the page.
● For best results, avoid two-sided printing with rough-textured, heavy-weight media. ● When using special media such as letterhead or forms, place the media face down in Trays 2, 3, or 4. Place special media face up in Tray 1. (This is different than for onesided printing.) Control panel settings for automatic two-sided printing Many software applications allow you to change two-sided print settings.
7. Press or to select ON to enable 2-sided printing or OFF to disable automatic 2sided printing. 8. Press to set the value. 9. Press MENU. 10. Select two-sided printing from your software application or printer driver, if possible. Note To select two-sided printing from the printer driver, the driver must first be properly configured. (For instructions, see the online Help for the printer driver or for more information about how to access the printer drivers, see Accessing the printer drivers.
Note If total sheets exceed the Tray 1 capacity for manual duplex jobs, feed the top 100 sheets and press . When prompted, feed the next 100 sheets and press . Repeat as necessary until all the sheets from the output stack have been loaded into Tray 1. For more information about how to access the printer drivers, see Accessing the printer drivers. Printing booklets Some versions of the printer driver let you control the printing of booklets when duplexing.
Special printing situations Use these guidelines when printing on special types of media. Printing a different first page Use the following procedure to print the first page of a document on a different media type than the rest of the document, for example, to print the first page of a document on letterhead paper and the rest on plain paper. 1. From your application or printer driver, specify a tray for the first page and another tray for the remaining pages.
For more information about how to access the printer drivers, see Accessing the printer drivers. If your software application requires you to calculate margins for custom-size paper, see the online Help for that application. Stopping a print request You can stop a print request either from the printer control panel or from your software application. To stop a print request from a computer on a network, see the online Help for the specific network software.
Job storage features The HP Color LaserJet 4650 series printer lets you store a job in the printer’s memory for printing at a later time. The job storage features use memory from both the hard disk and random access memory (RAM). These job storage features are described below. To support job storage features for complex jobs, or if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts, HP recommends that you install additional memory.
Quick copying a job Quick Copy stores a copy of a printed job on the hard disk, and allows you to print additional copies of a print job using the control panel. The number of quick-copy print jobs that can be stored in the printer is set from the printer control panel. This feature can be turned on or off from the driver. 1. Press MENU to enter MENUS. 2. RETRIEVE JOB is highlighted. 3. Press to select RETRIEVE JOB. 4. Press to highlight your USER NAME. 5. Press to select your USER NAME. 6.
Deleting stored jobs When you send a stored job, the printer overwrites any previous jobs with the same user and job name. If there is not a job already stored under the same user and job name, and the printer needs additional space, the printer may delete other stored jobs starting with the oldest. The default number of jobs that can be stored is 32. You can change the number of jobs that can be stored from the control panel.
5. Press to highlight a JOB NAME. 6. Press to select the JOB NAME. PRINT is highlighted. 7. Press to select PRINT. 8. Press or 9. Press to select the digit. The number changes to an asterisk. to select the first digit of the PIN. 10. Repeat steps 8 and 9 for the remaining three digits of the PIN. 11. Press when finished entering the PIN. 12. Press or 13. Press to print the job. to select the number of copies.
Managing memory This printer supports up to 544 MB of memory: 512 MB DDR plus 32 MB of additional memory on the formatter board. You can add additional memory by installing dual data-rate (DDR) memory. To allow for memory expansion, the printer has two DDR slots, which accept 128 or 256 MB of RAM each. For information about installing memory, see Working with memory and print server cards.
Managing the printer This chapter describes how to manage the printer.
Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration.
4. Press to highlight PRINT CONFIGURATION. 5. Press to select PRINT CONFIGURATION. The message Printing... CONFIGURATION appears on the display until the printer finishes printing the configuration page. The printer returns to the Ready state after printing the configuration page. Note If the printer is configured with EIO cards (for example, an HP Jetdirect print server) or an optional hard disk drive, an additional configuration page will print that provides information about those devices.
Demo A demo page is a color photograph that demonstrates print quality. 1. Press MENU to enter the MENUS. 2. Press to highlight INFORMATION. 3. Press to select INFORMATION. 4. Press to highlight PRINT DEMO. 5. Press to select PRINT DEMO. The message Printing... DEMO PAGE appears on the display until the printer finishes printing the demo page. The printer returns to the Ready state after printing the demo page.
4. Press to highlight PRINT FILE DIRECTORY. 5. Press to select PRINT FILE DIRECTORY. The message Printing... FILE DIRECTORY appears on the display until the printer finishes printing the file directory page. The printer returns to the Ready state after printing the file directory page. PCL or PS font list Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.) 1.
Using the embedded Web server When the printer is directly connected to a computer, the embedded Web server is supported for Windows 95 and later. In order to use the embedded Web server with a direct connection, you must choose the Custom installation option when you install the printer driver. Select the option to load Printer Status and Alerts. The proxy server is installed as part of the Printer Status and Alerts software.
Information tab The Information pages group consists of the following pages. ● Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0 percent representing that a supply is empty. The page also shows the type and size of print media set for each tray. To change the default settings, click Change Settings. ● Configuration page. This page shows the information found on the printer configuration page. ● Supplies Status.
Networking tab This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server card. Other links This section contains links that connect you to the Internet to order supplies or obtain product support. You must have Internet access to use any of these links.
Using the hp toolbox The HP toolbox is a Web application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings (access device Web page settings). ● View troubleshooting information. ● View online documentation. ● Print internal printer information pages. ● Receive pop-up status messages. You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network.
HP toolbox sections The HP toolbox software contains the following sections: ● Status tab ● Troubleshooting tab ● Alerts tab ● Documentation tab ● Device Settings button Other links Each page in the HP toolbox contains links to the HP website for the following information: ● Product registration ● Product support ● Ordering supplies ● HP Instant support™ You must have Internet access to use any of these links.
Alerts tab The Alerts tab allows you to configure the printer to automatically notify you of printer alerts. The Alerts tab has links to the following main pages: ● Set up status alerts ● Administrative settings Set up status alerts page On the Set up status alerts page, you can choose to turn alerts on or off, specify when the printer should send an alert, and choose from two different types of alerts: ● a pop-up message ● a task bar icon Click Apply to activate the settings.
120 Chapter 5 Managing the printer ENWW
Color This chapter describes how the HP Color LaserJet 4650 series printer provides great color printing. This chapter also describes ways to produce the best possible color prints.
Using color The HP Color LaserJet 4650 series printer offers great color printing as soon as you set up the printer. It provides a combination of automatic color features to generate excellent color results for the general office user, plus sophisticated tools for the professional who is experienced with color use. The HP Color LaserJet 4650 series printer provides carefully designed and tested color tables to provide a smooth, accurate color rendition of all printable colors.
sRGB Standard red-green-blue (sRGB) is a world-wide color standard originally developed by HP and Microsoft as a common color language for monitors, input devices (scanners, digital cameras), and output devices (printers, plotters). It is the default color space used for HP products, Microsoft operating systems, the Web, and most office software sold today. sRGB is representative of the typical Windows computer monitor today and the convergence standard for high-definition television.
Managing printer color options Setting color options to Automatic will typically produce the best possible print quality for color documents. However, there may be cases when you want to print a color document in grayscale (black and white) or wish to change one of the printer’s color options. ● Using Windows, print in grayscale or change the color options using settings found on the Color tab in the printer driver.
The Neutral Grays setting determines the method used for creating gray colors used in text, graphics, and photographs. Two values are available for the Neutral Grays setting: Note ● Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors without a color cast. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors.
Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor.
Printing color samples To use the Color samples, select the Color sample that is the closest match to the desired color. Use the sample’s color value in your application to describe the object you wish to match. Colors may vary depending on paper type and the software application used. For more details on how to use the Color Samples, go to http://www.hp.com/support/lj4650. Use the following procedure to print color samples at the printer using the control panel: 1. Press MENU to enter the MENUS. 2.
128 Chapter 6 Color ENWW
Maintenance This chapter describes ways to maintain your printer.
Managing print cartridges Be sure to use genuine HP print cartridges for the best printing results. This section provides information on proper use and storage of HP print cartridges. It also provides information about using non-HP print cartridges.
Print cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Print cartridge life expectancy The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require.
Note If you want to order supplies, click Order Supplies. This opens a browser that produces a URL from which to purchase supplies. Select the supplies you wish to order and follow the directions accordingly. Using HP Web Jetadmin In HP Web Jetadmin, select the printer device. The device status page shows print cartridge information.
Changing print cartridges When a print cartridge approaches the end of its useful life, the control panel displays a message recommending that you order a replacement. The printer can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge. The printer uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y).
2. Pull down the front cover and transfer unit. CAUTION Do not place any item on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 3. Remove the used print cartridge from the printer. 4. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.
5. Grasp both sides of the cartridge and distribute the toner by gently rocking the cartridge from side to side. 6. Remove the orange shipping lock from the new print cartridge. Discard the lock. 7. Remove the inside sealing tape by grasping the orange tab on the end of the new print cartridge and pulling the tape completely out. Discard the tape.
8. Align the print cartridge with the tracks inside the printer and insert the cartridge until it is completely seated. Note If a cartridge is in the wrong slot, the control panel will display the message INCORRECT CARTRIDGE. 9. Close the front cover and then close the top cover. After a short while, the control panel should display Ready. 10. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
Replacing supplies When you use genuine HP supplies, the printer automatically notifies you when supplies are nearly depleted. The notification to order supplies allows ample time to order new supplies before they need to be replaced. Locating supplies Supplies are identified by their labeling and their blue plastic handles. The following figure illustrates the location of each supply item.
Making room around the printer for replacing supplies The following illustration shows the clearance necessary in front of, above, and to the side of the printer for replacing supplies. Supplies replacement clearance diagram 1 2 3 530 mm (20.9 inches) 1294 mm (50 inches) 804 mm (31.7 inches) Approximate replacement intervals for supplies The following table lists the estimated replacement intervals for supplies and the control panel messages that prompt when to replace each item.
Configuring alerts You can use HP Web Jetadmin or the printer’s embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account or accounts that you specify.
140 Chapter 7 Maintenance ENWW
Problem solving This chapter describes what to do if problems arise with your printer.
142 ● Drifting text between printouts ● Erratic, missing characters or interrupted printout ● Partial printout ● Software application problems ● Unable to change system selections through software ● Unable to select a font from the software ● Unable to select colors from the software ● Printer driver does not recognize Tray 3, Tray 4, or the duplex printing accessory ● Color printing problems ● Printing black instead of color ● Incorrect shade ● Missing color ● Inconsistent colors
Basic troubleshooting checklist If you are experiencing problems with the printer, this checklist may help identify the cause of the problem.
Factors affecting printer performance Several factors affect the time it takes to print a job. Among these is maximum printer speed, measured in pages per minute (ppm). Other factors that affect printing speed include the use of special media (such as transparencies, glossy media, heavy media, and custom-size media), printer processing time, and download time.
Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: ● paper path test page ● registration page ● event log Paper path test page The paper path test page is useful for testing the paper handling features of the printer. You can define the paper path you want to test by selecting the source, destination, and other options available on the printer. 1.
11. Press to select the tray. After selecting the tray, the printer control panel returns to the SET REGISTRATION menu. 12. Press to highlight PRINT TEST PAGE. 13. Press to select PRINT TEST PAGE. 14. Follow the instructions on the printed page. Event log The event log lists the printer events, including printer jams, service errors, and other printer conditions. 1. Press MENU to enter the MENUS. 2. Press to highlight DIAGNOSTICS. 3. Press to select DIAGNOSTICS. 4.
Control panel message types Control panel messages are divided into three types, depending on their severity. ● Status messages ● Warning messages ● Error messages Within the error message category, some messages are ranked as Critical error messages. This section explains the differences between the control panel message types. Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them.
Control panel messages Control panel messages Control panel message Description Recommended action 10.X.X SUPPLY The printer cannot read or write to at least one print cartridge memory tag or at least one memory tag is missing. 1. Turn the printer off and then back on. 2. Press The following control panel messages correspond to the color of the print cartridge: 3. If the error persists, contact HP Support at http://www.hp.com/ support/lj4650. 1.
Control panel messages (continued) Control panel message Description Recommended action 13.XX.YY JAM IN A page is jammed in the multi-purpose tray. 1. Press for detailed information about clearing the jam. 2. Press and instructions. 3. If the message persists after clearing all pages, contact HP Support at http://www.hp.com/ support/lj4650. 1. Press for detailed information about clearing the jam. 2. Press and instructions. 3.
Control panel messages (continued) Control panel message Description Recommended action 22 EIO X The printer’s EIO card in slot X has overflowed its I/O buffer during a busy state. 1. BUFFER OVERFLOW To continue press 22 PARALLEL I/O BUFFER OVERFLOW Press to continue printing. Note A loss of data will occur. The printer’s parallel buffer has overflowed during a busy state. 2. If the message persists, contact HP Support at http://www.hp.com/ support/lj4650. 1. Press to resume printing.
Control panel messages (continued) Control panel message Description Recommended action 41.3 UNEXPECTED Media is loaded that is longer or shorter in the feed direction than the size configured for the tray. 1. SIZE IN TRAY X For help press If the incorrect size was selected, cancel the job or press to access help. OR alternates with LOAD TRAY XX 2. Press 3. Press and instructions. 1. If the incorrect size was selected, cancel the job or press to access help.
Control panel messages (continued) Control panel message Description Recommended action 50.X FUSER ERROR A fuser error has occurred. 1. Turn the printer off and then back on. For help press The following are specific fuser errors: 2. If the message persists, contact HP Support at http://www.hp.com/ support/lj4650. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. 50.
Control panel messages (continued) Control panel message Description Recommended action 54.01 PRINTER Printing cannot continue. The humidity environmental sensor is abnormal. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. Printing cannot continue. There is a toner remaining sensor malfunction. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.
Control panel messages (continued) Control panel message Description Recommended action 59.XY A printer motor error has occurred. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650. PRINTER ERROR For help press alternates with Note: This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed. 59.
Control panel messages (continued) Control panel message Description Recommended action 8X.YYYY The EIO accessory card in slot X has encountered a critical error. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support at http://www.hp.com/ support/lj4650.
Control panel messages (continued) Control panel message Description Recommended action Clearing event log This message is displayed while the event log is cleared. The printer will exit the MENUS once the event log has been cleared. No action necessary. Clearing paper path The printer jammed or detected misplaced paper when turned on. The printer is attempting to eject jammed pages automatically. No action necessary. CLOSE FRONT COVERS The covers need to be closed. Close front covers.
Control panel messages (continued) Control panel message Description Recommended action DISK IS The file system device is protected and no new files can be written to it. 1. To enable writing to the disk, turn off write protection, using HP Web Jetadmin. 2. To clear the message, press the key. 3. If the message persists, turn the printer off and then back on. 1. Turn the printer off. 2. Remove the EIO disk from the slot indicated and replace with a new EIO disk drive.
Control panel messages (continued) Control panel message Description Recommended action FLASH IS The file system device is protected and no new files can be written to it. 1. To enable writing to the Flash Memory, turn off write protection, using HP Web Jetadmin. 2. To clear the message, press the key. 3. If the message persists, turn the printer off and then back on. WRITE PROTECTED To clear press alternates with Ready Genuine HP supplies installed A new HP cartridge has been installed.
Control panel messages (continued) Control panel message Description Recommended action INSERT OR CLOSE Tray XX must be inserted or closed before the current job can be printed. Close the tray indicated. The cartridge is either not installed or not correctly installed in the printer. 1. TRAY X For help press INSTALL CARTRIDGE Open the top cover and image transfer unit. alternates with CAUTION For help press The image transfer unit can be easily damaged.
Control panel messages (continued) Control panel message Description Recommended action LOAD TRAY XX Tray XX is either empty or configured for a type and size other than specified in the job. No other tray is available. 1. Load the paper tray with the specified media. 2. Confirm that the media guides are in the correct position. 3. Verify that the tray switch is in the correct position. 1. Load the paper tray with the specified media. 2.
Control panel messages (continued) Control panel message Description Recommended action LOAD TRAY XX Tray XX is either empty or configured for a type and size other than specified in the job. The size specified in the job is a detectable size. 1. Load the paper tray with the specified media. 2. Confirm that the media guides are in the correct position. 3. Verify that the tray switch is in the STANDARD position so the printer will automatically detect the size.
Control panel messages (continued) Control panel message Description Recommended action NON HP SUPPLY A new cartridge has been installed that is not made by HP. This message is displayed until an HP cartridge is installed or the button is pressed. If you believe you purchased an HP cartridge, please call the HP fraud hotline at (1-877-219-3183, toll-free in North America). DETECTED The supplies gauge will display the consumption levels of print cartridges.
Control panel messages (continued) Control panel message Description Recommended action ORDER SUPPLIES More than one supply item is low. 1. Press MENU to access the menus. alternates with Printing will continue until a supply needs to be replaced. 2. Press or to highlight INFORMATION, and then press . 3. Press or to highlight SUPPLIES STATUS, and then press . 4. Press or to highlight a supply that needs to be ordered. 5. Press to access help for the supply. 6.
Control panel messages (continued) Control panel message Description Recommended action Please wait The printer is in the process of clearing data. No action necessary. Powersave on The printer is in the power save mode. Any button press, an error condition, or the receipt of printable data may clear this message. No action necessary. PRINTING STOPPED This message is displayed when a Print/ Stop Test is run and time expires.
Control panel messages (continued) Control panel message Description Printing... The printer is generating the usage No action necessary. page. The printer will return to the online Ready state when the page is completed. Usage Page Processing duplex Recommended action Paper temporarily comes into the output bin while printing a duplex job. Do not attempt to remove the pages until the job is complete. Do not grab paper as it temporarily comes into the output bin.
Control panel messages (continued) Control panel message Description Recommended action Ready The printer is online and ready for data. No status or device attendance messages are pending at the display. No action necessary. The printer is in a special diagnostics mode. Press the STOP key to exit the special diagnostics mode. The supplies gauge will display the consumption levels of print cartridges. Ready Diagnostics mode OR To exit press STOP KEY No action is necessary.
Control panel messages (continued) Control panel message Description Recommended action REPLACE The identified print cartridge is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP. 1. Order the identified print cartridge. 2. To continue printing, press . 3. To replace the cartridge, perform the following steps: CARTRIDGE The supplies gauge will display the consumption levels of print cartridges.
Control panel messages (continued) Control panel message Description Recommended action REPLACE FUSER KIT The fuser kit has reached the end of its life. Printing will not continue until the fuser has been replaced. 1. Open the top cover. 2. Loosen the blue thumb screws. 3. Remove the old fuser unit. 4. Install a new fuser unit and secure with thumb screws. 5. Close the top cover. 6. Supplies ordering information is also available from the embedded Web server.
Control panel messages (continued) Control panel message Description Recommended action REPLACE FUSER KIT The fuser is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP. 1. Order the fuser kit. 2. To continue printing, press . 3. To replace the fuser kit, perform the following steps: For help press alternates with REPLACE FUSER KIT To continue press ● Open the top cover. ● Loosen the blue thumb screws. ● Remove the old fuser unit.
Control panel messages (continued) Control panel message Description Recommended action REPLACE SUPPLIES Multiple supplies are at the end of their useful life. If the supplies affected are cartridges only, printing has stopped because the COLOR SUPPLY OUT setting in SYSTEM SETUP is set to STOP. If the fuser or transfer kit is affected, then printing always stops. 1. Press to access the SUPPLIES STATUS menu. 2. Press and to highlight the specific supply that has a problem. 3. Press 4.
Control panel messages (continued) Control panel message Description Recommended action REPLACE TRANSFER KIT The transfer unit is at end of life. Printing will not continue until the transfer kit has been replaced. 1. Open the top and front cover. 2. Remove the old unit by pressing the blue buttons on either side of the unit. 3. Slide the old unit out of the printer. 4. Install a new transfer unit. 5. Close the front and top covers. 6.
Control panel messages (continued) Control panel message Description REPLACE TRANSFER KIT The transfer unit is nearing the end of its 1. useful life and the SUPPLIES LOW 2. setting in SYSTEM SETUP is set to STOP. 3. For help press alternates with REPLACE TRANSFER KIT To continue press Recommended action Order the transfer kit. To continue printing, press . To replace the transfer kit, perform the following steps: ● Open the top and front cover.
Control panel messages (continued) Control panel message Description REPLACE TRANSFER KIT The transfer unit is nearing the end of its Continued useful life and the SUPPLIES LOW To reset the transfer unit count setting in SYSTEM SETUP is set to STOP. 1. Press MENU to enter the MENUS. For help press alternates with REPLACE TRANSFER KIT Recommended action 2. Press and to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press and 5. Press to select RESETS. 6.
Control panel messages (continued) Control panel message Description Recommended action SIZE MISMATCH The tray is loaded with media longer or shorter in the feed direction than the size configured for the tray. 1. Adjust the side and rear media guides against the paper. 2. If the media used is letter, A4, executive, JIS B5, A5, or legal, the tray switch should be set to STANDARD. Set the tray switch to CUSTOM for all other media sizes.
Control panel messages (continued) Control panel message Description Recommended action TRAY XX SIZE= A detectable media size was selected from the menu and the tray is open. 1. Adjust the side and rear media guides against the paper. Although not required, the size selected can be automatically sensed if the tray switch is moved to STANDARD. 2. If the media used is letter, A4, executive, JIS B5, A5, or legal, the tray switch should be set to STANDARD.
Control panel messages (continued) Control panel message Description Recommended action TRAY XX SIZE= A non-detectable media size was selected from the menu and the tray is open. 1. Adjust the side and rear media guides against the paper. 2. If the media used is letter, A4, executive, JIS B5, A5, or legal, the tray switch should be set to STANDARD. Set the tray switch to CUSTOM for all other media sizes. The tray switch must be set before the size can be selected from the control panel. 3.
Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing jams. Paper jam locations 1 2 3 4 5 top cover area duplex path paper path input path trays Paper jam recovery This printer automatically provides paper jam recovery, a feature that allows you to set whether the printer should attempt to automatically reprint jammed pages. The options are: Note ENWW ● AUTO — Printer will attempt to reprint jammed pages.
To disable paper jam recovery 1. Press MENU to enter the MENUS. 2. Press to highlight CONFIGURE DEVICE. 3. Press to select CONFIGURE DEVICE. 4. Press to highlight SYSTEM SETUP. 5. Press to select SYSTEM SETUP. 6. Press to highlight JAM RECOVERY. 7. Press to select JAM RECOVERY. 8. Press to highlight OFF. 9. Press to select OFF. 10. Press the MENU button to return to the Ready state. To improve print speed and increase memory resources, you may want to disable paper jam recovery.
Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. Cause Solution Print media does not meet HP-recommended media specifications. Use only media that meets HP specifications. See Supported media weights and sizes. A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.
Cause Solution Media was not stored correctly. Replace the print media. Media should be stored in the original packaging in a controlled environment. Note If the printer continues to jam, contact HP Customer Support or your authorized HP service provider. For more information, see http://www.hp.com/support/lj4650.
Clearing jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 1. Open Tray 1. 2. Remove any jammed paper from Tray 1. 3. Reload paper in Tray 1 and check to make sure the media is located correctly. Note Do not load media above the fill tabs. 4. Confirm that the guides are in the correct position. 5. Close Tray 1. 6. To continue printing, press , and then press .
Jam in Tray 2, Tray 3, or Tray 4 1. Pull out the tray indicated and place it on a flat surface. Make sure that the paper guides are in the correct position. 2. Remove any partially fed media. Grasp the media by both corners and pull down. Note Use Tray 1 to avoid jams with heavier paper. 3. Inspect the media path to ensure that it is clear. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 4.
Jams in the top cover Jams in the top cover occur in of the areas indicated in the figures below. Use the procedures in this section to clear a jam in this area. 1 2 Jammed paper Crumpled paper in the fuser To clear a jam in the top cover area WARNING! Do not touch the fuser. It is hot and could cause burns! The fuser’s operating temperature is 190°C (374° F). Wait ten minutes to allow the fuser to cool before touching the fuser. 1. Using the side handles, open the top cover.
2. Firmly lift the two green handles on either side of the fuser to disengage the fuser rollers. 3. Grasp the media by both corners and pull to remove it. If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. Do not reach into the fuser until it has cooled. Note 4. Grasp the green handles on the transfer unit and pull down. The front cover will open as the transfer unit is pulled down.
6. Open the fuser cover and remove any media that is crumpled in the fuser. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. Do not reach into the fuser until it has cooled. 7. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers. 8. Close the transfer unit and front cover. 9. Close the top cover.
Jam in paper path 1. Using the side handles, open the top cover. 2. Grasp the green handle on the transfer unit and pull down. The front cover will open as the transfer unit is pulled down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 3. Grasp the media by both corners and pull up. 4. Inspect the media path to ensure that it is clear.
5. Close the transfer unit and front cover. 6. Close the top cover. Multiple jams in paper path 1. Using the side handles, open the top cover.
2. Grasp the green handle on the transfer unit and pull down. The front cover will open as the transfer unit is pulled down. CAUTION Do not place anything on the transfer unit while it is open. If the transfer unit is punctured, print quality problems may result. 3. Grasp the media by both corners and pull up. 4. Inspect the media path to ensure that it is clear. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 5.
7. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers. 8. Close the transfer unit and front cover. 9. Close the top cover. Jam in duplex path 1. Using the side handles, open the top cover.
2. Open the front cover. 3. Grasp the media by both corners and pull down. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 4. Grasp the green handle on the transfer unit and pull down. 5. Grasp the media by both corners and pull up.
6. If the media cannot be accessed from this location, close the transfer unit. 7. Grasp the media by both corners and pull. 8. Close the front cover. 9. Close the top cover.
Multiple jams in duplex path 1. Using the side handles, open the top cover. 2. Open the front cover. 3. Grasp the media by both corners and pull down. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. 4. Grasp the green handle on the transfer unit and pull down.
5. Grasp the media by both corners and pull up. 6. Firmly lift the two green handles on either side of the fuser to disengage the fuser rollers. 7. Grasp the media by both corners and pull to remove it. Note If the media tears, make sure that all media fragments are removed from the paper path before resuming printing. Do not reach into the fuser until it has cooled. 8. Firmly press down on the two green handles on either side of the fuser to re-engage the fuser rollers.
9. If the media cannot be accessed from this location, close the transfer unit. 10. Grasp the media by both corners and pull. 11. Close the front cover. 12. Close the top cover.
Media-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported media weights and sizes. Printer feeds multiple sheets Cause Solution The input tray is overfilled. Remove excess media from the input tray. The media is not under the tabs in the input tray (Trays 2, 3, and 4).
Printer feeds incorrect page size (continued) Cause Solution The Custom/Standard switch in the tray is not in the correct position. Verify that the switch is in the correct position for the media size. Printer pulls from incorrect tray Cause Solution You are using a driver for a different printer. For more information about how to access the printer drivers, see Accessing the printer drivers. Use a driver for this printer. The specified tray is empty. Load media in the specified tray.
Media does not feed from input Trays 2, 3, or 4 (continued) Cause Solution The correct size media is not loaded. Load the correct size media. The input tray is empty. Load media in the input tray. The correct media type for the input tray is not selected in the printer control panel. From the printer control panel, select the correct media type for the input tray. Media from a previous jam has not been completely removed. Open the printer and remove any media in the paper path.
Transparencies or glossy paper will not feed (continued) Cause Solution The tray containing the transparencies or glossy paper is not configured correctly for type. Make sure that the input tray containing the transparencies or glossy paper is selected in the software application or printer driver. Use the printer control panel to configure the tray to the media type loaded. See Configuring input trays. For more information about how to access the printer drivers, see Accessing the printer drivers.
Output is curled or wrinkled (continued) Cause Solution The specific media type was not configured for the tray or selected in the software. Configure the software for the media (see the software documentation). Configure the tray for the media, see Configuring input trays. Printer will not duplex or duplexes incorrectly ENWW Cause Solution You are trying to duplex on unsupported media. Verify that the media is supported for duplex printing. See Supported media weights and sizes.
Printer response problems No display message Cause Solution The printer’s on/off button is in the standby position. Verify that the printer is on. Fans may run while the printer is in standby mode (off). The printer’s memory DIMMs are defective or installed incorrectly. Verify that the printer’s memory DIMMs are correctly installed and are not defective. The power cord is not firmly plugged into both the printer and the power receptacle.
Printer is on, but nothing prints (continued) Cause Solution The computer port is not configured or is not working properly. Run another peripheral connected to this port to verify that the port is working properly. The printer has not been correctly named for the network or for a Macintosh computer. Use the appropriate utility to name the printer on the network. For Macintosh OS 9.x computers, select the printer from within the Chooser. For Macintosh OS X.
Unable to select the printer from the computer (continued) 202 Cause Solution The printer’s Ready indicator light is not lit. Press STOP to return the printer to the Ready state. A printer message other than Ready appears on the printer control panel. See Control panel messages. The correct printer driver is not installed in the computer. Install the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers.
Printer control panel problems Control panel settings work incorrectly Cause Solution The printer control panel display is blank or is not lit, even when the fan is running. Fans may run while the printer is in standby mode (off). Press the printer’s on/off button to turn the printer on. Printer settings in the printing software application or printer driver differ from the printer control panel settings.
Incorrect printer output Incorrect fonts are printed Cause Solution The font has not been correctly selected in the software application. Re-select the font in the software application. The font is not available to the printer. Download the font to the printer or use another font. (In Windows, the driver does this automatically.) The correct printer driver is not selected. Select the correct printer driver.
Partial printout Cause Solution A memory error message appears on the printer control panel. 1. Free up printer memory by deleting unneeded downloaded fonts, style sheets, and macros from printer memory; or 2. Add more memory to the printer. The file you are printing contains errors. Check the software application verify that the file does not contain errors. To do so: 1. Print another file that you know is error-free from within the same application; or 2.
Software application problems Unable to change system selections through software Cause Solution System software changes are locked out by the printer control panel. Consult with your network administrator. The software application does not support system changes. See the software application documentation. The correct printer driver is not loaded. Load the correct printer driver. For more information about how to access the printer drivers, see Accessing the printer drivers.
Color printing problems Printing black instead of color Cause Solution Color mode is not selected in the software application or printer driver. Select color mode instead of grayscale or monochrome mode in the software application or printer driver, see Printer information pages to learn how to print a configuration page. The correct printer driver is not selected in your software application. Select the correct printer driver. No color appears on the configuration page.
Inconsistent colors after installing a print cartridge Cause Solution The sealing tape has not been removed from the print cartridge. Remove the sealing tape from the print cartridge for the color that is missing. See Changing print cartridges. Another print cartridge may be low. Check the supplies gauge on the control panel or print a supplies status page. See Printer information pages. Print cartridges may be improperly installed. Verify that each print cartridge is installed properly.
Print quality troubleshooting When occasional print quality problems occur, use the information in this section to help solve the problem. Print quality problems associated with media Some print quality problems arise from use of inappropriate media. ● Use paper that meets HP paper specifications. See Supported media weights and sizes. ● The surface of the media is too smooth. Use media that meets HP paper specifications. See Supported media weights and sizes. ● The driver setting is incorrect.
● Handle transparencies by the edges. Skin oil on the surface of transparencies can cause spots and smudges. ● Small, random dark areas on the trailing edge of solid fill pages may be caused by transparencies sticking together in the output bin. Try printing the job in smaller batches. ● The selected colors are undesirable when printed. Select different colors in the software application or printer driver. ● If you are using a reflective overhead projector, use a standard overhead projector instead.
Print quality troubleshooting tool The print quality troubleshooting tool helps you identify and troubleshoot print quality issues for the HP Color LaserJet 4650 printer. The tool includes solutions for many print quality issues, using standard images to provide a common diagnostic environment. It is designed to provide intuitive, step-by-step directions for printing troubleshooting pages that are used to isolate print quality problems and provide possible solutions.
Note The print-quality defect chart assumes the use of letter- or A4-size media that has moved through the printer short-edge first (portrait orientation). An image with no defects Horizontal lines or streaks 212 ● Make sure that the operation and location requirements of the printer are met. ● Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.
Color fade in all colors Color fade in one color ● Make sure that the operation and location requirements of the printer are met. ● Make sure that the operation and location requirements of the printer are met. ● Calibrate the printer. ● Calibrate the printer. ● Print the Print Quality Troubleshooting Pages (see Print quality troubleshooting) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.
Smeared toner ● 214 Chapter 8 Problem solving Make sure to use supported media. White areas (dropouts) on page ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances.
Media damage (wrinkles, curl, creases, tears) ● ● Make sure to use supported media. ● Make sure that the media is loaded correctly. ● Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using. ● Make sure that the media you are using does not have any wrinkles or dents from handling, and that the media is not contaminated with visible fingerprints or other foreign substances.
Skewed, stretched, or off-center page ● Make sure that the operation and location requirements of the printer are met. ● Make sure to use supported media. ● Make sure that the media is loaded correctly. ● For problems with page skew, turn over the stack of media and rotate the stack 180 degrees. ● Make sure that the following supplies are seated correctly: ● 216 Chapter 8 Problem solving ● fuser ● transfer belt Inspect the jam areas and remove any undetected jammed or torn media.
Working with memory and print server cards Printer memory and fonts The printer has two 200-pin DDR SDRAM slots. One slot is available for adding memory to the printer. DDR SDRAM memory is available in 128 and 256 MB modules. Note Memory specification: HP Color LaserJet 4650 series printers use 200-pin small outline dual inline memory modules (SODIMM) that support 128 or 256 MB of RAM. The printer also has three flash memory card slots for printer firmware, fonts, and other solutions.
218 2. Press to highlight INFORMATION. 3. Press to select INFORMATION. 4. Press to highlight PRINT CONFIGURATION. 5. Press to print the configuration page.
Installing memory and fonts You can install more memory for the printer, and you can also install a font card to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the printer. To install DDR memory DIMMs 1. Turn the printer off. 2.
4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface. 6. To replace a DDR DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DDR DIMM up at an angle, and pull it out. 7. Remove the new DIMM from the antistatic package. Locate the alignment notch on the bottom edge of the DIMM.
8. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. 9. Push down on the DIMM until both latches engage the DIMM. Note ENWW If you have difficulty inserting the DIMM, make sure the notch on the bottom of the DIMM is aligned with the bar in the slot.
10. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Replace and tighten the eight screws removed in step 4. 11. Reconnect the power cable and interface cables, and turn the printer on. 12. If you installed a memory DIMM, go to Enabling memory.
CAUTION Do not insert a flash memory card that is designed for use with a digital camera into the printer. The printer does not support photo printing directly from a flash memory card. If you install a camera-type flash memory card, the control panel displays a message asking if you want to reformat the flash memory card. If you choose to reformat the card, all data on the card will be lost. 1. Turn the printer off. 2. Disconnect all power and interface cables. 3.
4. Using a #2 Phillips screwdriver, remove the eight screws holding the board in place, and set them aside. 5. Slide out the formatter board and set it on a clean, flat, grounded surface. 6. Align the groove on the side of the flash memory card with the notches in the connector and push it in the slot until it is fully seated. CAUTION Do not insert the flash memory card at an angle. Note The first flash memory slot marked "Firmware Slot" is reserved for firmware only.
7. Align the formatter board in the tracks at the top and bottom of the slot, and then slide the board back into the printer. Replace and tighten the eight screws removed in step 4. 8. Reconnect the power cable and interface cables, and turn the printer on. Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 98, ME, and NT 1. On the Start menu, point to Settings, and click Printers. 2.
To enable memory for Windows 2000 and XP 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Right-click the printer and select Properties. 3. On the Device Settings tab, click Printer Memory (in the Installable Options section). 4. Select the total amount of memory that is now installed. 5. Click OK.
Installing an HP Jetdirect print server card You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables. 3. Locate an empty EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot onto the printer, and then remove the cover. You will not need these screws and cover again.
4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. 5. Connect the network cable. 6. Reconnect the power cable, and turn the printer on.
7. Print a configuration page (see Configuration page). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print. If it does not print, uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 8. Perform one of these steps: ENWW ● Choose the correct port. See the computer or operating system documentation for instructions.
230 Appendix A Working with memory and print server cards ENWW
Supplies and accessories To order supplies in the US, contact http://www.hp.com/go/ljsupplies. To order supplies worldwide, see http://www.hp.com/ghp/buyonline.html. To order accessories, see http://www.hp.com/go/accessories. Ordering directly through the embedded Web server (for printers with network connections) Use the following steps to order printing supplies directly through the embedded Web server (see Using the embedded Web server.) 1.
Ordering directly through the hp toolbox software The HP toolbox software gives you the ability to order supplies directly from the computer. Two things are necessary to use this feature: ● The HP toolbox software must be installed on your computer. (It is automatically installed as part of the typical software installation.) ● You must have access to the World Wide Web. 1. At the bottom right of the screen (in the system tray), select the hp toolbox icon. The software opens in a Web browser.
Supplies, accessories, and part numbers (continued) Part Media Part number Type/size 92215S Macintosh DIN-8 printer cable C2947A 10 m parallel cable 92215N HP LocalTalk cable kit C2934A HP Color LaserJet Transparencies (letter) 50 sheets C2936A HP Color LaserJet Transparencies (A4) 50 sheets C4179A HP LaserJet Soft Gloss paper (letter) 200 sheets C4179B HP LaserJet Soft Gloss paper (A4) 200 sheets Reference materials Q1298A HP LaserJet Tough paper (letter) Q1298B HP LaserJet Tough pape
Supplies, accessories, and part numbers (continued) Part Part number Type/size Q3673-90901 HP Color LaserJet 4650 Series 500Sheet Input Tray Install Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals. Q3674-90901 HP Color LaserJet 4650 Series 2 x 500-Sheet Input Tray Install Guide For downloadable versions, go to http://www.hp.com/support/lj4650. When connected, select Manuals.
Service and Support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 4650, 4650n, 4650dn, 4650dtn, and 4650hdn printer DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Print Cartridge Limited Warranty Statement This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Fuser and Transfer unit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.
240 Appendix C Service and Support ENWW
Printer specifications Physical dimensions ENWW Product Height Depth Width Weight HP Color LaserJet 4650 566 mm (22.30 in) 480 mm (18.91 in) 456 mm (17.97 in) 36.3 kg (80.03 lbs) HP Color LaserJet 4650 with optional Tray 3 654 mm (25.77 in) 480 mm (18.91 in) 456 mm (17.97 in) 43.8 kg (96.56 lbs) HP Color LaserJet 4650 with optional 2 x 500 sheet input tray 1035 mm (40.7 in) 645 mm (25.4 in) 460 mm (18.1 in) 65.
Electrical specifications Power requirements 110-Volt models 220-Volt models 110-127V (+/- 10 percent) 220-240V (+/- 10 percent) 50/60 Hz (+/- 2 Hz) 50/60 Hz (+/- 2 Hz) Power consumption (average, in watts) Power consumption (average, in watts) Note Product model Active (22 ppm letter) Idle PowerSave Off Heat OutputIdle (BTU/ Hour) HP Color LaserJet 4650 560 38 26 0.3 130 HP Color LaserJet 4650n 560 38 26 0.3 130 HP Color LaserJet 4650dn 560 38 26 0.
Acoustic emissions Note ENWW Sound Power Level Declared Per ISO 9296 Active (22 ppm letter) LWAd=6.5 Bels (A) [65 dB (A)] Idle LWAd=5.0 Bels (A) [50 dB (A)] SPL - Bystander Position Declared Per ISO 9296 Active (22 ppm letter) LpAm=51 dB (A) Idle LpAm=34 dB (A) Values are subject to change. See http://www.hp.com/support/lj4650 for current information.
Environmental specifications 244 Specification Recommended Temperature 17 to 25 °C (62.
Regulatory information FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on the environment. Ozone production This product generates no appreciable ozone gas (O3).
HP Printing Supplies Returns and Recycling Program Information Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet print cartridges that otherwise might have been discarded in the world’s landfills. The HP LaserJet print cartridges and supplies are collected and bulk-shipped to our resource and recovery partners, who disassemble the cartridges. After a thorough quality inspection, selected parts are reclaimed for use in new cartridges.
See http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment.
Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Manufacturer’s Address: Hewlett-Packard Development Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares that the product Product Name: Regulatory Model Number4: Product Options: HP Color LaserJet 4650/4650n/4650dn/4650dtn/4650hdn BOISB-0304-00 Including Q3673A - Optional 500-Sheet Input Tray Q3674A - Optional 2 x 500-Sheet Input Tray All conforms to the following Product
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 4650, 4650n, 4650dn, 4650dtn, 4650hdn laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
252 Appendix E Regulatory information ENWW
Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for "Bootstrap Protocol," an Internet protocol that allows a computer to find its own IP address. chooser A Macintosh accessory that allows you to select a device. CMYK An acronym for colors "cyan, magenta, yellow, and black." control panel The area on the printer that contains buttons and a display screen.
embedded Web server A server that is completely contained within a device. Embedded Web servers provide management information about the device. They are helpful for managing single devices on a small network. By using a Web browser to access an embedded Web server, network users can obtain network printer status updates, perform simple troubleshooting operations, change device configuration settings, and link to online customer support.
memory tag A memory partition with a specific address. monochrome Black and white. Devoid of color. mopy The HP term for "multiple original prints" capability. network A system of computers interconnected by telephone wires or other means in order to share information. network administrator A person who manages a network. page buffer Temporary printer memory used to hold page data while the printer creates an image of the page.
RAM An acronym for "random access memory," a type of computer memory used to store data that may change. RARP An acronym for "Reverse Address Resolution Protocol," a protocol that enables a computer or peripheral to determine its own IP address. raster image An image composed of dots. render The process of outputting text or graphics. RGB An acronym for colors red, green, and blue. ROM An acronym for "read-only memory," a type of computer memory used to store data that should not be changed.
Index Symbols/Numerics 2-sided printing binding options 100 blank pages 100 control panel settings 99 A accessories hard disk 8 ordering 231 part numbers 232 alerts configuring 139 e-mail 115 auto continue 55 auxilary connection configuration 71 B booklet printing 101 C cables ordering 232 clearable warnings setting display time 55 color adjusting 124 CMYK ink set emulation 123 edge control 125 four-color printing 123 halftone options 124 HP ImageREt 3600 122 managing 124 matching 126 neutral grays 125 pri
envelopes jams 198 loading in Tray 1 85 environmental features 7 errors auto continue 55 event log viewing 115 F FCC regulations 245 file directory page printing 112 flash memory card installing 222 font list printing 113 G grayscale printing 124 H HP fraud hotline 130 HP Jetdirect print servers configuring 115 installing 227 HP toolbox using 117 hp toolbox 23 HP Web Jetadmin checking toner level 132 using to configure alerts 139 I I/O (input/output) menu 46 images printing 95 information menu 40 input tray
N networks administrative tools 24 AppleTalk 73 configuring 62 configuring with embedded Web server 116 disabling DLC/LLC 66 disabling IPX/SPX 66 disabling protocols 66 I/O interfaces 72 idle timeout 67 IP address 63 link speed 68 local and default gateway 65 Novell NetWare 72 Novell NetWare frame type 62 software 22 subnet mask 64 syslog server 65 TCP/IP parameters 63 UNIX/Linux 73 Windows 73 P paper handling 8 paper handling menu 41 paper path test page printing 145 parallel configuration 69 passwords net
status e-mail alerts 115 stopping a print request 103 storing jobs deleting 106 printing 105 private jobs 106 proof and hold jobs 105 quick copy jobs 105 storing 104 subnet mask 64 supplies ordering 231 part numbers 232 replacement intervals 138 status 115 status page 115 supplies low configuring alerts 139 reporting 56 supplies out configuring alerts 139 supplies status page description 40 printing 111 system setup menu 44 duplexing 199 incorrect printer output 204 jams 177 media handling problems 195 ove
© 2004 Hewlett-Packard Development Company, L.P. www.hp.
