8500, 8500 N, 8500 DN Printer Getting Started Guide Copyright© 1997 Hewlett-Packard Co. Printed in USA 10/97 Manual Part No.
HP Color LaserJet 8500, 8500 N, 8500 DN Printer Getting Started Guide
Copyright Information © 1997 Hewlett-Packard Company All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: C3983-90901 First Edition: October, 1997 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information.
Contents Where Is the User’s Guide? . . . . . . . . . . . . . . . . . . . . . Additional Reference Materials . . . . . . . . . . . . . . . . . Step 1: Preparing a Location for the Printer . . . . . . . . . . . . . Step 2: Unpacking the Printer . . . . . . . . . . . . . . . . . . . . Step 3: Installing the Cables . . . . . . . . . . . . . . . . . . . . . Step 4: Connecting the Printer to the Network . . . . . . . . . . . Step 5: Changing the Printer Control Panel Overlay and Language (Optional) . . . . . . .
Where Is the User’s Guide? The printer software includes the online user’s guide on CD-ROM. The online user’s guide provides information at your computer about printer hardware, troubleshooting, and customer service. The online user’s guide and the software needed to read the guide can be installed on your computer when you install the printer software.
Step 1: Preparing a Location for the Printer Figure 1 A Top View (with optional multi-bin mailbox and tray 4) B Front View (with optional multi-bin mailbox and tray 4) This printer requires the following: • • • • Space around the printer, as shown above Sturdy, level floor surface A well-ventilated room without abrupt humidity or temperature changes An area with a recommended temperature range of 68° to 79° F (20° to 26° C), or an allowed temperature range of 59° to 86° F (15° to 30° C) • An area with a
Step 2: Unpacking the Printer Figure 2 The following items are included with the printer: A B C D E F G H Note Toner cartridges: black, cyan, magenta, and yellow Power cord Software on CD-ROM Manuals: getting started guide (this guide) and quick reference guide; the online user’s guide is on a CD-ROM Printer—shown with standard printer stand; if ordered, an optional tray 4 replaces the printer stand Imaging drum Control panel overlay (if applicable) Left (face-up) output bin If an optional 2,000-sheet inp
To unpack the printer 1 Remove all external packing tape from the printer. 2 Open the lower left door and push down the green lever on the right side of the fuser. Then, remove the orange shipping notice from the fuser. 3 Open the upper right door and remove the packing tape at the left side of the opening. 4 Open the front door.
5 Remove the packing material from the lower (green) lever. 6 Press the white button on the lower (green) lever and swing the lever to the right. 7 Remove the packing cardboard from inside the printer and then swing the lower (green) lever back to the left, making sure the lever clicks into place. 8 Firmly grip the handle in the center of tray 2, squeeze the release lever, and pull the tray out until it stops. Then remove the orange packing spacers from inside the tray and close the tray.
Note Follow steps 10-13 to attach the five stabilizing legs to the bottom of tray 4. If the five stabilizing legs (which are in addition to the four locking wheels) are already attached, proceed to step 14. 10 Locate the five stabilizing legs that came with the printer. 11 Locate the five guides for the stabilizing legs on the bottom of tray 4—two guides at the front edge, one on the right edge, and two on the back edge.
14 Remove the packing tape from tray 4. 15 Open the media transfer door and remove the orange packing spacers. 16 Firmly grip the handle in the center of tray 4, squeeze the release lever, and pull the tray out until it stops. 17 Remove the two orange packing clips from inside tray 4 by squeezing the sides of the clips and pulling them out. Caution Leaving the orange clips in tray 4 can damage the tray. 18 Close all doors and input trays.
Step 3: Installing the Cables To connect the power cord to a printer with a stand Note Make sure that the printer is off (power button out) before connecting the power cord. 1 Roll the printer to its permanent location, where all four wheels rest on a level floor surface, and stabilize it by pushing the locking tabs on the printer stand’s wheels to the locked position. WARNING! An unstable printer can tip over and cause injury; make sure that the printer is secured properly.
To connect the interface cable and power cords for a printer with an optional tray 4 Note Make sure that the printer is off (power button out) before attaching the interface cable and connecting the power cords. 1 Locate the interface cable (A), the power pack (B), and the straight power cord (C). Note The interface cable (A) might already be attached to the printer and tray 4. If it is, proceed to step 4 below; otherwise, continue with step 2.
5 Push the two cables extending from the power pack into the space between the printer and tray 4 along the back of the printer. 6 Plug the shorter of the two cables into the connector on the back left corner of the printer. 7 Plug the longer of the two cables into the connector on the back left corner of tray 4. 8 Plug the female end of the power cord into the male connector on the bottom of the power pack.
9 Roll the printer to its permanent location, where all four wheels rest on a level floor surface, and stabilize it by pushing the locking tabs on the tray’s wheels to the locked position. 10 Rotate the feet of the five stabilizing legs and the anti-tip foot (on the left side of the tray) until they are snug against the floor. WARNING! An unstable printer can tip over and cause injury; make sure that the printer is secured properly.
Step 4: Connecting the Printer to the Network If you will connect the computer to the printer with a parallel cable, see “To connect a parallel cable” later in this Step.
To connect to a 10Base2 network 1 Attach one section of the ThinLAN (coaxial) cable to a BNC “T” connector. 2 Attach another ThinLAN cable section (A) or, if it is at the end of the network, a 50-Ohm terminator (B) to the other side of the BNC “T” connector. 3 Plug the BNC “T” connector into the BNC port. To connect to a LocalTalk network Plug the end of the DIN-8 cable into the LocalTalk port. Note ThinLAN and DIN-8 cables, BNC “T” connectors, and 50-Ohm terminators are not included with the printer.
To connect a parallel cable To print through the parallel port, the printer requires a 25-pin male/micro 36-pin male (“C-size”) parallel cable that is IEEE-1284 compliant. The cable is not included with the printer. It must be purchased separately. 1 Squeeze the clips on the micro 36-pin end of the parallel cable and plug it into the printer’s parallel port. Release the clips. 2 Plug the other end of the parallel cable into the computer.
Step 5: Changing the Printer Control Panel Overlay and Language (Optional) Replace the printer control panel overlay with the one included for your language, if applicable. Then configure the printer control panel to show printer messages in your language. To replace the overlay 1 Insert a thumbnail or a thin, rigid object under the edge of the overlay on the printer control panel and pull up on the overlay until it comes off. 2 Place the new overlay over the printer control panel and snap it into place.
Selecting the Display Language Use the printer control panel to set the printer to display printer messages and print configuration pages in a variety of supported languages. To select the printer control panel language 1 Hold down [Select] while turning the printer on (power button in). CONFIG LANGUAGE (in English) appears on the printer control panel display for approximately one second. Once the printer has restarted, LANGUAGE = ENGLISH will appear on the display.
Step 6: Installing the Consumables Figure 3 The following parts (consumables) are included with the printer: A Imaging Drum B Black Toner Cartridge C Color Toner Cartridges: yellow, magenta, and cyan Figure 4 Install the consumables in the printer in this order: A Imaging Drum B Black Toner Cartridge C Color Toner Cartridges (behind the clear door are three slots, one for each of the color toner cartridges) 18 Step 6: Installing the Consumables EN
To install the imaging drum Note Make sure that the printer is off (power button out) before installing the imaging drum. 1 Open the front door of the printer (A). Swing the upper (blue) lever to the right (B). Press the white button on the lower (green) lever and swing the lever to the right (C). 2 Remove the imaging drum from its packaging. Caution There is a cover (D) protecting the drum’s cylinder.
To install the black toner cartridge 1 Remove the black toner cartridge from its packaging and gently rock the cartridge several times to distribute the toner. Caution Do not lift or remove the shutter (A) on the cartridge. 2 Align the arrow on the top of the cartridge with the arrow at the top of the slot in the printer and slide the cartridge into the printer. 3 Place one hand on the cartridge and use the other hand to pull the orange ring and remove the seal. Discard the seal.
To install the color toner cartridges 1 Turn the printer on (power button in). 2 Press the blue button beneath the clear door to turn the color toner carousel to the slot marked with a yellow sticker. Note The carousel will not rotate unless the clear door is closed, the imaging drum and black toner cartridge are installed completely (including removing the orange seal from the black toner cartridge and swinging the upper lever to the left), and the upper right door is closed. 3 Open the clear door.
5 Remove the toner cartridge that matches the color of the sticker in the carousel slot from its packaging and gently rock the cartridge several times to distribute the toner. Caution Do not lift or remove the shutter (A) on the cartridge. 6 Align the arrow on the top of the cartridge with the arrow at the top of the slot and slide the cartridge into the printer.
9 Close the clear door. Note If the clear door does not close, make sure that the blue locking lever is all the way to the left and that the seal has been completely removed from the toner cartridge. 10 Press the blue button to rotate the carousel to the slot marked with a magenta sticker and repeat steps 3 through 9. 11 Press the blue button to rotate the carousel to the slot marked with a cyan (blue) sticker and repeat steps 3 through 9. 12 Close the front door.
Step 7: Loading the Input Trays Figure 5 The printer has the following input trays: A B C D Tray 1 (multipurpose tray) Tray 2 Tray 3 Tray 4 (optional) These input trays contain media guides that are preset at the factory to a default media size, either letter or A4. For more information about printing on different sizes and types of media, see the online user’s guide or the quick reference guide.
Loading media into trays 2 and 3 Note Before loading media into trays 2 and 3, verify that the spacers were removed from both trays when “Step 2: Unpacking the Printer” was performed. 1 Firmly grip the handle in the center of tray 2, squeeze the release lever, and pull the tray out until it stops. Depending on your country, input trays arrive adjusted for either A4- or lettersized media. To load A4- or letter-sized media, proceed to step 8; otherwise, continue with step 2.
5 Adjust the left media guide by pushing it in (A) and lifting it up and out (B). 6 Position the guide over the appropriate media size marked in the tray. 7 Press the guide into the rear slot (C), and then lower it down (D) into the front slot (E). Make sure the guide is not skewed. 8 Load media into the tray up to the media-fill mark. For example, up to 500 sheets of 20 lb (75 g/m2) bond paper will fit in the tray.
9 Make sure that the media-size tab on the front of the tray is set to the correct media size. 10 Slide the tray back into the printer. 11 Attach the left output bin (A) to the left side of the printer if you did not install an optional multi-bin mailbox. If necessary, adjust the media stop guide (B) on the top output bin for media sizes larger than letter or A4. 12 Repeat steps 1 through 10 to load media into tray 3. Set the media type for trays 2 and 3 in the printer control panel.
Loading media in the optional tray 4 Note Before loading media into tray 4, verify that the spacers were removed from the tray when “Step 2: Unpacking the Printer” was performed. 1 Firmly grip the handle in the center of the input tray, squeeze the release lever, and pull the tray out until it stops. Depending on your country, tray 4 arrives adjusted for either A4- or letter- sized media. To load A4- or letter-sized media, proceed to step 5; otherwise, continue with step 2.
5 Load media into the tray up to the media-fill mark. For example, up to 2,000 sheets of 20 lb (75 g/m2) bond paper will fit in the tray. For information on loading and orienting media, see the online user’s guide or the quick reference guide. Note Do not place anything in tray 4 to the left of the media guides (C) or the printer will not lift media out of the tray. Also, do not fill media above the media-fill mark on the left media guide. Too much media in the tray can cause media jams.
Step 8: Configuring Input Trays Configure the mode for tray 1 (either First mode or Cassette mode), the type of media (such as plain paper, letterhead, and transparencies) for each of the input trays, and the size of the media (such as letter, A4, and legal) to use tray 1 in Cassette mode. When input trays are configured correctly, the printer will print based on media type and size and will automatically use the correct input tray.
Configuring Media Type and Size Configuring the media type is beneficial for several reasons: • Configuring the media type prevents printing on the wrong (and possibly more expensive) media. • If a user changes the type of media in an input tray, other users can still print on the correct media. • The printer will automatically adjust its print speed to accommodate special media (such as card stock, labels, and transparencies).
Step 9: Printing a Configuration Page Use the printer control panel to print a configuration page and verify that the printer was installed correctly.
To verify communication with a parallel cable To verify that the printer and computer are set up correctly to communicate with each other, print a directory list. 1 Turn the computer and printer on and wait for the printer to bring itself online (the printer is online when the Ready light on the printer control panel is lit). 2 At the MS-DOS® prompt, type DIR>LPT1 and press [Enter]. Note If you are using a UNIX® environment, use the equivalent commands.
Communicating with an optional HP JetDirect internal print server If the printer contains an optional HP JetDirect internal print server, and you cannot communicate with the printer over the network, verify the operation of the print server. Check the JetDirect configuration page, which was printed when the steps under “To print a configuration page” were performed.
Step 10: Understanding the Software CD-ROMs are included with this printer. CD-ROM1 contains the printer software; CD-ROM2 contains the online user’s guide and the software needed to read the guide—AdobeTM Acrobat Reader (Acrord32.exe is on the root directory). Structure of CD-ROM1 The following files are on the root directory of the CD-ROM labeled CD-ROM1: • HPSetup.exe • Setup.
• For Microsoft Windows network installation instructions, see “Step 11: Windows Network Installation.” • For IBM LAN server network installation instructions, see “Step 12: IBM LAN Server Network Installation.” • For Macintosh network installation instructions, see “Step 13: Macintosh Network Installation.
To access the online user’s guide from the hard disk • Microsoft Windows 95 users click Start, point to Programs, then HP LaserJet, and click the online user’s guide icon. • Microsoft Windows 3.1x users locate the HP LaserJet group and double-click the online user’s guide icon. • Macintosh users locate the HP LaserJet group and double-click the online user’s guide icon.
Step 11: Windows Network Installation In Microsoft Windows 95 and Windows NT® 4.0, the installation software detects both the version of Windows that is in use and the language that is selected in the operating system. The installation software then installs printer drivers and printing software that are appropriate for the system. For Novell NetWare networks, install the software on the workstation. For Windows NT networks with a client server, install the software on the server.
Configuring the Printer on the Network Before you can use the printer, configure it on the network. HP recommends that you use a printer management utility such as the HP JetAdmin software, PCONSOLE, or NWADMIN. Configuring the printer on the network involves steps such as setting up a print queue or port. To configure the printer, see the information for this network contained in the HP JetDirect Print Server Software Installation Guide. The printer can also be configured in the printer control panel.
6 When you are prompted to choose the method of installation, click Disk Copy. 7 Click Browse to assign a path to the drive and directory to which you want to copy. 8 Click Continue and follow the instructions on the screen. Installing the Printer Software for Network Clients Before network clients can print to the printer, the printer’s software must be installed on their workstations. The installation procedures are similar to the installation procedures for system administrators.
Connecting Network Clients to the Printer After installing the software on a workstation, you must connect workstation to the printer. • Workstations in Windows 95 can be connected to the print server or directly to the printer. • Workstations in Windows NT and Windows 3.1 can be connected to the print server. To connect workstations to the print server Connect the printer drivers to the printer on the proper port. • In Windows 3.
In Windows NT, there are three options for connecting to a network printer: • Open Network Neighborhood and locate the printer on the network. Drag and drop the printer’s icon from Network Neighborhood to the Printers folder. • Open Network Neighborhood and double-click the printer icon. Follow the instructions on the screen for connecting to a printer. • Use the Add Printer Wizard in the Printers folder to connect to a network printer. To connect Windows 95 and Windows NT 4.
Step 12: IBM LAN Network Installation Installing the Printer Software for IBM LAN Server 4.x For IBM LAN Server 4.x networks, install the software on workstations or on the server. To install IBM LAN Server printer software for system administrators 1 Verify the system requirements by referring to the HP JetDirect Print Server Software Installation Guide. 2 Quit all applications. 3 Insert the CD-ROM into the CD-ROM drive.
Configuring the Printer on the Network Before you can use the printer, you must configure it on the network by using a printer management utility such as the HP JetAdmin software. Configuring the printer on the network involves steps such as setting up a port. To configure the printer, see the information for this network contained in the HP JetDirect Print Server Software Installation Guide.
(This assumes that the CD-ROM drive is the D drive and that you are installing the English driver.) For , type: PCL or PS. 9 Click Refresh. Printer drivers appear in the window. 10 Select the HP Color LaserJet 8500 driver. 11 Click Install. To install a driver if the printer was selected during the OS/2 installation Right-click the printer icon on the desktop. Select Settings or Properties. Click the Printer Driver tab. Right-click one of the printer driver objects. Click Install.
Step 13: Macintosh Network Installation Installing the Macintosh Printer Software The Macintosh printer driver for this printer supports system version 7.0 or later. For an EtherTalk or LocalTalk network, install the software on each workstation. The installation procedures are the same for an administrator and a client workstation. The Mac OS portion on the compact disc contains an installer program for each language.
Connecting Network Clients to the Printer If you are not using a print spooler or a print queue, follow the directions below to connect the printer drivers to the printer automatically. If you are using a print spooler or if the automatic setup is unsuccessful, follow the directions below to configure the printer driver manually. To connect to the printer automatically 1 From the Apple menu, select Chooser. 2 From the list of icons along the left side of Chooser, click HP LaserJet.
Configuring the Printer on the Network Configure the printer in one of two ways: • Print directly to the printer through EtherTalk. • Print through the network by printing to a print queue. Set up the print queue using the network software. The HP LaserJet Utility allows printer settings such as printer name and preferred zone to be configured from the Macintosh system. HP recommends that only system administrators use the printer configuration capabilities of this utility.
Troubleshooting Checklist If the printer does not appear to be functioning correctly, check the following items: Problem or Error Message Solution The printer control panel display is blank. Make sure the printer’s power switch is on. The printer might be in Power Save mode. Press [Go]. Make sure all power cables are securely attached and plugged into a grounded power source. The printer control panel displays OFFLINE Press [Go]. Printer control panel displays EIO 1 INITIALIZING.
50 Troubleshooting Checklist EN
8500, 8500 N, 8500 DN Printer Getting Started Guide Copyright© 1997 Hewlett-Packard Co. Printed in USA 10/97 Manual Part No.
