copyright © 2003 Hewlett-Packard Company printed in USA *C8546-90987* *C8546-90987* http://www.hp.com Back Cover -- 6" wide x 4" high C8546-90987 hp color LaserJet 9500 series user guide printed on at least 50% total recycled fiber with at least 10% post-consumer paper *Spine --- .
hp color LaserJet 9500n and 9500hdn user guide
Copyright Hewlett-Packard Company 2003 Trademark Credits All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Acrobat®, Adobe®, and PostScript® are trademarks of Adobe Systems Incorporated. The information contained in this document is subject to change without notice. Part number: C8546-90987 Edition 1, 06/2003 HP-UX® Release 10.20 and later and HP-UX Release 11.
Contents 1 Finding information Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Which guide to use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Obtaining a user reference guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Where to find Help. . . . . .
http://www.hp.com/support/lj9500 3 What you can do Features for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Open the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print on both sides of paper (duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Improving print quality What you can do to improve print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the media size and type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing by type and size of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calibrating the printer . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com/support/lj9500 Four-color (CMYK) printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CMYK Ink Set Emulation (PostScript only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported types of media . . . . . . . . . . . .
7 Supplies Checking supply levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the supplies status indicators on the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the supplies status pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using HP Web Jetadmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com/support/lj9500 8 Service and support Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service during and after the warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Spare parts and supplies availability .
Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
http://www.hp.com/support/lj9500 x Contents Rev. 1.
Finding information 1 Introduction Hewlett-Packard offers a variety of ways to obtain information about this printer. This guide (user guide) This guide is a quick-reference document that provides information that is useful when you are at the printer. It also includes information about some useful things that you can do with the printer. Online user reference guide The online user reference guide is located on the CD-ROM that came with the printer.
http://www.hp.com/support/lj9500 Which guide to use The following table shows which guide you should use when searching for different kinds of information.
Obtaining a user reference guide 1 You can obtain a copy of the online user reference guide from the following sources: • The online user reference guide is on the CD-ROM that came with the printer. Contact your company’s administrator for information about how to acquire it. • The online reference guide can be ordered from HP’s website: http://www.hp.com/support/lj9500.
http://www.hp.com/support/lj9500 At the computer Microsoft® Windows® Each printer driver has context-sensitive help screens that can be activated from the Help button, the F1 key, or the question mark symbol in the upper-right corner in the printer driver (depending on the Windows operating system that is used). These help screens give detailed information about the specific printer driver and the task you are performing. Printer-driver help is separate from the software-application help.
Using the control panel 2 This chapter contains the following information: • • • • ENWW “Control panel features” on page 16 “Interpreting control panel lights” on page 17 “Using control panel menus” on page 18 “Gaining access to Help” on page 20 15
http://www.hp.com/support/lj9500 Control panel features The control panel includes three light-emitting diode (LED) indicator lights; four navigation buttons; a (HELP) button; a PAUSE/RESUME button; a CANCEL JOB button; a numeric keypad; and a graphical display that shows up to four lines of text, supplies-status indicators, and printer animations. Note To find information about control panel messages, see “Interpreting control panel messages” on page 143.
Interpreting control panel lights Light State Indication Ready Off The printer is off or offline, or has experienced an error. Data Attention ENWW On The printer is ready to print. Blinking The printer is going offline; please wait. 2 Off The printer has no data to print. On The printer has data to print, but is not ready or is offline. Blinking The printer is processing or is printing the data. Off The printer is functioning without error.
http://www.hp.com/support/lj9500 Using control panel menus The control panel menu map shows the menus that all users use while protecting the menus that only administrators use. Users typically use the first three menus on the list: RETRIEVE JOB, INFORMATION, and PAPER HANDLING. Administrators and service technicians use the other menus, which can be protected with a personal identification number (PIN): CONFIGURE DEVICE, DIAGNOSTICS, and SERVICE. A brief description of each main menu follows here.
From the control panel, you can print a menu map that shows the layout and current settings of the control panel menu items. Additional menu items can appear in the control panel, depending on the options that are currently installed in the printer. Note You can perform most routine printing tasks from the computer through the printer driver or in the software application. This is the most convenient method to control the printer, and it overrides the printer control panel settings.
http://www.hp.com/support/lj9500 selection on the display, indicating that it is now the default. (BACK button) to back up one level in the menu tree or to clear a numeric value. 5 At any time, use 6 Press PAUSE/RESUME to close the menu. Gaining access to Help The (HELP button) on the control panel provides help for, or additional information about, the current task. The type of information that appears depends on the status of the printer. • • Press to open the Help.
3 What you can do Features for users You can use your printer to do some interesting things. This section describes the ways that you can use the printer features: Note If you are an administrator, some useful features are available to you. See “Features for administrators” on page 44.
http://www.hp.com/support/lj9500 Feature Location of procedure Where to perform the feature • Create the effect of a full-bleed image page 36 Computer • Print special documents page 37 Computer Open the printer driver Note Printer-driver settings override control panel settings. Software application settings override both printer-driver settings and control panel settings.
Changing default settings Note Printer-driver settings override control panel settings. Software application settings override both printerdriver settings and control panel settings. If you want printing settings to be used in all of the software applications that you use on the computer, change the default settings in the printer driver. To change default settings in Windows 95, Windows 98, and Windows Millennium Edition (Me) 1 Click the Start button, point to Settings, and then click Printers.
http://www.hp.com/support/lj9500 To change default settings in Windows 2000 and Windows XP 1 Click the Start button, point to Settings, and then click Printers (Windows 2000) or Printers and Faxes (Windows XP). 2 Right-click the HP color LaserJet 9500 series printer icon, and then click Printing Preferences. 3 Change any of the settings on the Advanced, Paper/Quality, Finishing, Effects, Destination, and Color tabs. These settings are now the defaults for the printer.
To duplex in Windows (all versions) 1 Open the printer driver. (See “Open the printer driver” on page 22.) 2 On the Finishing tab, select Print on Both Sides. 3 Click OK. Note The preceding procedures change the printer’s settings for a print job. To change the printer’s default settings, see “Changing default settings” on page 23. Store print jobs that you can print later 3 You can download a print job to the printer hard-disk accessory with or without printing it.
http://www.hp.com/support/lj9500 To create a stored job 1 Open the printer driver. (See “Open the printer driver” on page 22.) 2 Click the Destination tab. 3 Under Destination Features, click Settings or Options. 4 Select Stored Job. 5 Type the user name and job name. The job does not print until someone requests it at the printer. To print a stored job You can print a job that is stored on the printer hard-disk accessory at the control panel. (SELECT button) to open the menus.
To delete a stored job Jobs that are stored on the printer hard-disk accessory can be deleted at the control panel. 1 Press 2 Use or to scroll to RETRIEVE JOB, and then press 3 Use or to scroll to the user name, and then press . 4 Use or to scroll to your job name, and then press . 5 Use or to scroll to DELETE, and then press 6 Press PAUSE/RESUME to close the menus. If DELETE has to open the menus. . . 3 next to it, the job requires a PIN to be deleted.
http://www.hp.com/support/lj9500 To print a booklet in Windows 1 Open the printer driver. (See “Open the printer driver” on page 22.) 2 On the Finishing tab, select Print on Both Sides. 3 Select Flip Pages Up, if necessary. 4 Select the booklet layout from the Booklet Printing drop-down list, and then click OK. To print a booklet in Mac OS Before printing a booklet for the first time, make sure that you have installed the HP Manual Duplex and Booklet software.
Staple your documents Note Stapling a document requires the multifunction finisher accessory (C8088A) or the 3,000-sheet stapler/stacker (C8085A). To select the stapler in Windows Note The following procedure changes the printer’s settings for a print job. 1 Open the printer driver. (See “Open the printer driver” on page 22.) 2 On the Finishing tab, click Staple, and then click OK.
http://www.hp.com/support/lj9500 or to scroll to STAPLE, and then press 4 Use 5 Use or to scroll to the output bin or device you want, and then press your selection. . 6 Press PAUSE/RESUME to close the menus. . An asterisk ( * ) appears next to Use the HP Fast Infrared Receiver to print The optional HP Fast InfraRed (FIR) Receiver enables wireless printing from any IRDA-compliant portable device (such as a laptop computer) to the printer.
Setting up to print in Windows Before launching the InfraRed Driver, complete the following steps: 1 Click the Start button, point to Settings, and then click Printers. 2 Select the HP LaserJet 9500n or 9500hdn as your default printer. 3 While in the same Printers folder, click Properties, and then click Details. Make sure that Virtual Infrared LPT Port is selected. 4 Select the file to print. Setting up to print with Macintosh computers Note 3 This feature is not supported in Mac OS X.
http://www.hp.com/support/lj9500 5 Note Type a name and location for the desktop printer icon and click OK. Once the icon is on the desktop (or saved elsewhere), printer options need to be manually configured. This step is essentially the same as selecting Configure after setting up a printer in the Chooser. To set the options, highlight the Desktop Printer icon and select Change Setup from the Printing menu.
If the connection is interrupted before your print job is complete, the optional HP Fast InfraRed Receiver status indicator turns off. You have up to 40 seconds to correct the interruption and continue the job. If the connection is resumed within this time, the status indicator lights up again. Note The connection is permanently broken if the sending port is moved out of operation range or if anything passing between the ports blocks transmission for more than 40 seconds.
http://www.hp.com/support/lj9500 Print covers or a different first page Use the following procedure to print the first page of a document on a media type that is different from the remainder of the document (for example, to print the first page of a document on letterhead paper and the remainder on plain paper, or to print a cover on card stock and the interior pages on plain paper). To print a cover or different first page in Windows 95, Windows 98, Windows Me, and Windows NT 4.
To print a cover or different first page in Windows 2000 and Windows XP 1 Open the printer driver. (See “Open the printer driver” on page 22.) 2 On the Paper/Quality tab, select Use Different Paper. First Page, Other Pages, and Back Cover become available (are not dimmed). 3 Select First Page. 4 Select the Source is and Type is for the first page. 5 Repeat steps 3 and 4 for Other Pages and Back Cover. The first page is the cover of the document.
http://www.hp.com/support/lj9500 Create the effect of a full-bleed image The printer cannot print to the edge of print media. Use the following procedure to print the image to a larger-size page, and then trim the page to create the effect of a full-bleed image. To create the effect of a full-bleed image 1 Note Use a paper size at least 25 mm (1.0 inch) wider and longer than the image you want to print. For example, if you want to print a full-bleed image that is 215 mm (8.
Print special documents The table below lists a variety of documents and the media suggested for each. The printer supports the media types fully. Note that the list below provides only suggestions; in most cases other supported media can be used. Note Set the type at the control panel when you load the trays, and in the printer driver when you print your print job. For more information, see “Printing by type and size of media” on page 59.
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Document Suggested media and product number Characteristics Type Correspondence HP LaserJet Paper letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) 90 g/m2 (24-lb bond), 500 sheets, matte finish on both sides PLAIN Cover HP Premium Cover Paper letter (Q2413A) A4 (Q2414A) Q2413A and Q2414A: 200 g/m2 (75-lb cover), 100 sheets, super-smooth matte finish on both sides CARDSTOCK >164 G/M2 General office printing HP Office Recycled Paper let
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Document Suggested media and product number Characteristics Type Newsletter HP Color Laser Paper letter (HPL245R) 11 by 17 (tabloid) (HPL2417) letter (HPL285R) 11 by 17 (tabloid) (HPL2817) PLAIN HPL245R and HPL2417: 90 g/m2 (24-lb bond), 500 sheets, matte finish on both sides HPL285R and HPL2817: 105 g/m2 (28-lb bond), 500 sheets, matte finish on both sides HP High Gloss Laser Paper letter (Q2419A) 11 by 17 (tabloid) (Q2420A) A4 (Q2421A) A3 (Q2422A) 120 g/m2 (32-lb bond), 216 by 279 mm (8.
http://www.hp.com/support/lj9500 Document Suggested media and product number Characteristics Type Report HP LaserJet Paper letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) 90 g/m2 (24-lb bond), 500 sheets, matte finish on both sides PLAIN Restaurant menu HP Tough Paper letter (Q1298A) A4 (Q1298B) 0.
Document Suggested media and product number Characteristics Type Transparency HP Color LaserJet Transparencies letter (C2934A) A4 (C2936A) 0.127 mm (5 mils) thick, 50 sheets TRANSPARENCY User manual HP LaserJet Paper letter (HPJ1124) 3-hole prepunched (HPJ113H) legal (HPJ1424) 11 by 17 (tabloid) (HPJ1724) A4 (Europe) (CHP310) 90 g/m2 (24-lb bond), 500 sheets, matte finish on both sides PLAIN Waterproof document HP Tough Paper letter (Q1298A) A4 (Q1298B) 0.
http://www.hp.com/support/lj9500 Features for administrators Manage the printer remotely Use the embedded Web server (EWS) and HP Web Jetadmin to manage the printer remotely instead of from the printer control panel. Embedded Web server To gain access to the embedded Web server 1 Note 2 In a supported Web browser on your computer, type the IP address for the printer. (To find the IP address, print a configuration page. See “To print information pages” on page 141.
Tab What you can do Settings tab • • • • Configure the printer. Set up to receive e-mail alerts. Set a password for access to the settings and to networking. Determine the language for the embedded Web server. Tip Information tab Network tab ENWW • • • • The Settings tab can be password protected. If this printer is networked, always consult with the printer administrator before changing settings on this tab. Check printer and printer supplies status. Order supplies.
http://www.hp.com/support/lj9500 HP Web Jetadmin A driver management and configuration plug-in is available for the HP Web Jetadmin software. You can use the plug-in to configure the printer drivers before installation and deployment. This method for managing and controlling printer drivers provides a complete, end-to-end solution that you can use to set up and configure the printer, the print path (queue), and the client computers or workstations.
Manage page usage You can print a Usage Information page from the control panel to monitor page usage by department. This can be used for cost accounting. Note This item is available only if a hard disk is installed. To print a Usage page 1 Press 2 Use or to scroll to the INFORMATION menu, and then press 3 Use or to scroll to PRINT USAGE, and then press ENWW to open the menus. 3 . .
http://www.hp.com/support/lj9500 48 Chapter 3 – What you can do Rev. 1.
Improving print quality 4 This chapter contains the following information: • • ENWW “What you can do to improve print quality” on page 50 “Solving print-quality issues” on page 70 49
http://www.hp.com/support/lj9500 What you can do to improve print quality Task More information • Make sure that the supplies are installed correctly. See the following sections: • “Replacing the print cartridges” on page 180 • “Replacing the image drums” on page 183 • “Replacing the image transfer kit” on page 188 • “Replacing the image fuser kit” on page 198 • “Replacing the image cleaning kit” on page 203 • Make sure to use supported media. See “Recommended media” on page 87.
Task More information • Make sure that the media type and size for the tray are set See “Setting the media size and type” on page 52. correctly in the control panel for the media that you are using. • Print by media type and size from the printer driver. See “Printing by type and size of media” on page 59. • Calibrate the printer. See “Calibrating the printer” on page 61. • Print the Print Quality Troubleshooting Pages and follow the instructions.
http://www.hp.com/support/lj9500 Setting the media size and type Whenever you open and close an input tray, you have the opportunity to set the type and size for the media in that tray. The printer automatically changes its internal settings to produce the best print quality for the media type you set. Make sure to set the media type and size at the printer’s control panel and in the printer driver.
4 Use 5 The media type is set to Plain by default. If you want to change this setting, use or and then press . Use or to scroll to the media type you want, and then press about media types, see “Supported types of media” on page 86. or to scroll to the media size you want, and then press . 6 Press PAUSE/RESUME to close the menus. to scroll to TRAY 1 TYPE, .
http://www.hp.com/support/lj9500 Configuring the trays for custom-size media Custom media sizes are sizes that do not conform to those marked in the input trays and that are not listed in the control panel menus or in the printer driver. Note For tray 1. When using custom-size media, select CUSTOM from the Tray 1 Size menu. For tray 2, tray 3, and tray 4. When using custom-size media in these trays, make sure that the custom/ standard switch in the tray is set to Custom.
Y direction Custom/ Standard switch Standard size markers X direction Y direction X direction X direction Y direction Standard size markers Standard size markers Custom/ Standard switch tray 1 trays 2 and 3 tray 4 Front of trays Note ENWW When a custom size is set for a tray, it is retained until the custom/standard switch in the tray is moved back to Standard.
http://www.hp.com/support/lj9500 To set a custom media size and type for tray 1 1 Press 2 Use or to scroll to PAPER HANDLING, and then press 3 Use or to scroll to TRAY 1 SIZE, and then press 4 Use or to scroll to CUSTOM, and then press 5 The message UNIT OF MEASURE = appears, with the Inches setting selected by default. If you want to change this setting, use or to scroll to the Millimeters setting, and then press .
9 The media type is set to Plain by default. If you want to change this setting, use or and then press . Use or to scroll to the media type you want, and then press about media types, see “Supported types of media” on page 86. 10 Press PAUSE/RESUME to close the menus. to scroll to TRAY 1 TYPE, . For more information To set a custom media size and type for tray 2, tray 3, or tray 4 1 Open the tray. 2 Make sure that the paper guides rest against the stack of media in the tray.
http://www.hp.com/support/lj9500 7 Note 8 Note The message X DIMENSION = appears, with 11.7 inches (or 297 millimeters) selected by default. Use the numeric keypad to type the X dimension measurement of your media, and then press . The X dimension is the length of the page side that is perpendicular to the direction that the page feeds into the printer. For tray 2 and tray 3, the X dimension measurement must be between 5.8 and 11.7 inches (or 148 and 297 millimeters).
Printing by type and size of media You can configure the printer to select media by Type (such as plain, glossy, or letterhead) and Size (such as letter or A4), rather than by Source (a tray). Benefits of printing by type and size of media Printing by type or size means that you want the printer to pull paper or print media from the first tray that is loaded with the type or size that you select.
http://www.hp.com/support/lj9500 4 Do one of the following: • To allow the printer to print automatically from tray 1, if it is loaded: Set TRAY 1 SIZE=ANY SIZE and TRAY 1 TYPE=ANY TYPE (comparable to First mode). • To print by type and size from tray 1, but to have the printer prompt you to load paper before printing: Set TRAY 1 SIZE to the size that is loaded and set TRAY 1 TYPE to anything except ANY TYPE (comparable to Cassette mode). 5 Press PAUSE/RESUME to close the menus.
Calibrating the printer Calibration of the printer helps to ensure consistently good print quality. To calibrate the printer 1 Press 2 Use or to open the menus. to scroll to CONFIGURE DEVICE, and then press 3 Use or to scroll to PRINT QUALITY, and then press . 4 Press 5 Use to scroll to CALIBRATE NOW, and then press . . .
http://www.hp.com/support/lj9500 Using the Print Quality Troubleshooting Pages The Print Quality Troubleshooting Pages help diagnose many print-quality problems that are related to a damaged part or a particular component. Follow the diagnostic procedure on the first page of the Print Quality Troubleshooting Pages. For more information about the Print Quality Troubleshooting Pages, see the online user reference guide.
Cleaning the post charger Clean the post charger on the transfer belt if light streaks appear in halftone areas. 1 To clean the post charger 1 Open the upper-right door. 2 Locate the blue handle of the post charger cleaner on the front left of the image transfer belt. 3 Gently slide the post charger cleaner to the right until it stops. The spring should be compressed.
http://www.hp.com/support/lj9500 4 4 Slide the cleaner to the left, back into place. 5 Repeat steps 3 and 4 to clean the post charger a second time. 6 Close the upper-right door. If the door does not close, make sure that the blue handle of the post charger cleaner is positioned at the far left of the image transfer belt. 6 64 Chapter 4 – Improving print quality Rev. 1.
Setting registration Use the registration feature to center the image on a page and to align the front and back images. Because image placement varies slightly for each input tray, the following alignment procedure might need to be performed for each tray. Note The test page prints on A4- or letter-size paper. You can set registration for any size of paper by printing on that size and following the instructions on the test page.
http://www.hp.com/support/lj9500 Cleaning the fuser input area Occasionally, toner and paper dust collects in the fuser input and can affect print quality. Use the following procedure to clean the fuser input. 1 2 66 Chapter 4 – Improving print quality To clean the fuser input area 1 Open the front doors of the printer, and then swing the large green lever down. 2 On the front side of the printer, locate the blue transfer-roller handle beneath the large green lever.
3 3 Remove the green tongs and blue brush that are mounted on the inside of the right front door. 4 Slide the open end of the brush onto the tongs until it snaps into place. 5 Hold the tongs so that the brush is at a 45-degree angle and align the brush with the transfer-roller slot. Insert the brush into the slot.
http://www.hp.com/support/lj9500 6 6 Slide the brush into the transfer-roller slot until it stops, and then slide the brush toward you until the brush is almost out of the transfer-roller slot. CAUTION Do not pull up or sideways on the brush. Push and pull the brush straight into and out of the printer. 8 10 68 Chapter 4 – Improving print quality 7 Repeat step 6 three times, and then remove the brush from the printer.
11 11 Swing the green lever up, and then close the front doors. Note If the lever does not move freely, make sure that the transfer roller is pushed into the printer completely.
http://www.hp.com/support/lj9500 Solving print-quality issues Print-quality problems sometimes occur or repeat in a direction parallel to the direction in which the media moves through the printer (feed direction). Letter- or A4-sized media are normally oriented in the trays so that their long edge is the first to feed through the printer; 11-by-17 inch or A3-sized media are normally oriented in the trays so that their short edge is the first to feed through the printer.
Solving persistent print-quality problems If you have completed all of the steps listed under “Print-quality procedures” on page 70 and the print-quality problem persists, follow these steps: 1 Use the following print-quality-defect chart to identify your print-quality defect. 2 Go to the page that is indicated beneath the defect you identify and use the solutions listed there to solve the printquality problem.
http://www.hp.com/support/lj9500 Print-quality-defect chart Use the examples in the print-quality-defect chart to determine which print-quality problem you are experiencing, and then see the corresponding pages to find information that can help you troubleshoot the problem. For the latest information and problem-solving procedures, go to http://www.hp.com/support/lj9500. Note The print-quality-defect chart assumes the use of letter- or A4-size media that has moved through the printer long-edge first.
Horizontal lines or streaks Broken horizontal lines • • • Clean the fuser input area. See “Cleaning the fuser input area” on page 66. Vertical lines Repetitive defects • • • ENWW Make sure that the operation and location requirements of the printer are met. Print the Print Quality Troubleshooting Pages (see “To print the Print Quality Troubleshooting Pages” on page 62) and follow the diagnostic procedure listed on the first page to help isolate the defect to a particular component.
http://www.hp.com/support/lj9500 Color fade in all colors Color fade in one color • • • • • Make sure that the operation and location requirements of the printer are met. Clean the post charger. Calibrate the printer. Make sure that the following supplies are seated correctly: – image transfer belt – transfer roller • • Make sure that the operation and location requirements of the printer are met. Calibrate the printer.
Smeared toner White areas (dropouts) on page • • • • Make sure to use supported media. Make sure that the following supplies are seated correctly: – image drums – image transfer belt – transfer cleaner Clean the image transfer belt. • • • • • • • • ENWW Make sure that the operation and location requirements of the printer are met. Make sure to use supported media.
http://www.hp.com/support/lj9500 Media damage (wrinkles, curl, creases, tears) • • • • • • • • Make sure that the operation and location requirements of the printer are met. Make sure to use supported media. Make sure that the media is loaded correctly. Make sure that the media type and size for the tray are set correctly in the control panel for the media that you are using.
Skewed, stretched, or off-center page • • • • • • Misaligned colors • Calibrate the printer. Make sure that the operation and location requirements of the printer are met. Make sure to use supported media. Make sure that the media is loaded correctly. For problems with page skew, turn over the stack of media and rotate the stack 180 degrees. Make sure that the following supplies are seated correctly: – fuser – image transfer belt Inspect the jam areas and remove any undetected jammed or torn media.
http://www.hp.com/support/lj9500 78 Chapter 4 – Improving print quality Rev. 1.
Using color and media 5 Managing color Setting color options to Automatic in the printer driver typically produces the best possible print quality for color documents. However, in some cases you might want to print a color document in grayscale (black and white) or change one of the printer’s color options. • Using Windows, print in grayscale or change the color options by using settings found on the Color tab in the printer driver.
http://www.hp.com/support/lj9500 Automatic or manual color adjustment The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge enhancements used for each element in a document. For more information, see your printer driver online Help. Note Automatic is the default setting and is recommended for printing all color documents.
• The Detail halftone option is optimized for the best reproduction of images, graphics, and large, solid-filled print areas. It also enhances photographs by smoothing out fine color gradations. Choose this option when the color fidelity of large objects is the top priority. Note Some applications convert text or graphics to raster images. In these cases, the Photographs settings also control text and graphics.
http://www.hp.com/support/lj9500 Edge Control The Edge Control setting determines how edges are rendered. Edge control has two components: adaptive halftoning and trapping. Adaptive halftoning increases edge sharpness. Trapping reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly. Four levels of edge control are available: • • • • Maximum is the most aggressive trapping setting. Adaptive halftoning is on for this setting.
Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods to produce color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor.
http://www.hp.com/support/lj9500 PANTONE®* color matching PANTONE®* has multiple color matching systems. PANTONE®* Matching System is very popular and uses solid inks to generate a wide range of color hues and tints. See http://www.hp.com for details about how to use PANTONE®* Matching System with this printer. Swatch book color matching The process for matching printer output to preprinted swatch books and standard color references is complex.
Four-color (CMYK) printing Cyan, magenta, yellow, and black (CMYK) are the inks that a printing press uses. The process is often called four-color printing. CMYK data files are typically used by and originate from graphic arts (printing and publishing) environments. CMYK Ink Set Emulation (PostScript only) The printer's color rendering of CMYK can be made to emulate several standard offset press ink sets. • Default. This selection is good for general-purpose rendering of CMYK data.
http://www.hp.com/support/lj9500 Using media Supported types of media You can select the following types of media at the control panel and in the printer driver: • bond • glossy • letterhead • prepunched • card stock • heavy • light • recycled • color • heavy glossy • plain • tough • envelope • labels • preprinted • transparency The media types listed in the tables in the following sections have met these criteria: • • • Note They have been tested in this printer.
The product numbers for media are listed in parentheses after the media sizes. Use these product numbers when ordering media. All HP-brand media are available at http://www.hpshopping.com or from your local office supplies retailer. Recommended media Note Set the type at the control panel when you load the trays (“Setting the media size and type” on page 52), and in the printer driver when you print your print job (“Printing by type and size of media” on page 59).
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Recommended media Type Characteristics HP Premium Choice LaserJet Paper HEAVY 106-163 G/M2 120 g/m2 (32-lb bond), 500 sheets (250 sheets for 11 by 17), matte finish on both sides, 98 bright letter (HPU1132) 11 by 17 (tabloid) (HPU1732) A4 (CHP410) A4 (Asia) (Q2397A) A3 (Asia) (Q2396A) HP Premium Choice LaserJet Paper 160 g/m2 (42-lb bond) Use for: proposals and charts HEAVY 106-163 G/M2 160 g/m2 (42-lb bond), 250 sheets, matte finish on both sides, 98 bright Use for: proposals and charts A4 (Europ
http://www.hp.com/support/lj9500 Recommended media Type Characteristics HP Tough Paper TOUGH PAPER 0.127 mm (5 mils) thick (approximately 44-lb bond equivalent), 50 sheets, satin finish coating on both sides, waterproof, tearproof letter (Q1298A) A4 (Q1298B) HP Color LaserJet Transparencies Use for: signs, maps, restaurant menus, waterproof documents, and tearproof documents TRANSPARENCY 0.
Supported media sizes for input and output Note For more information about one of the optional HP output devices, see the user guide that came with the device.
http://www.hp.com/support/lj9500 Tray or Bin Capacity Trays 2 and 3 up to 500 sheets Media • • Tray 4 up to 2,000 sheets • • Top bin up to 50 transparencies up to 500 sheets of 75 g/m2 (20-lb bond) or the equivalent height of heavier-weight media 92 Chapter 5 – Using color and media • • Weight standard sizes: letter, legal, executive, ISO A3, ISO A4, ISO A5, JIS B4, JIS B5, 11 by 17 custom sizes: minimum: 148 by 210 mm (5.8 by 8.2 inches) maximum: 297 by 432 mm (11.
Tray or Bin Capacity Left bin up to 10 transparencies up to 100 sheets of 75 g/m2 (20-lb bond) or the equivalent height of heavier-weight media Duplexer not applicable Media • • • • • Optional 3,000-sheet stacker up to 3,000 sheets of letter or A4 • up to 1,500 sheets of ledger or A3 • standard sizes: letter, legal, executive, ISO A3, ISO A4, ISO A5, 11 x 17, JIS B5, JIS B4, JPostD, Monarch, 8K, 16K custom sizes: all Weight 64 to 220 g/m2 (17- to 58-lb bond) standard sizes: 64 to 200 g/m2 le
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Orienting media Orient media types and sizes according to the tray from which the media will be printed and according to whether the media will be duplexed (printed on both sides). Knowing whether the media will be duplexed is especially important when printing on letterhead, single-side glossy, or preprinted media. The following table shows the orientation of media. Please note the special consideration given to prepunched paper. Note Media orientation works in conjunction with media type.
http://www.hp.com/support/lj9500 Media Tray Duplex Orientation 1 Yes Long edge toward the printer; top of page toward the rear of the printer; first side to be printed facing down. 1 No Top of page toward the printer; side to be printed facing up. Standard (such as legal, 11 by 17, and A3) 1 and custom sizes, long edge between 191 mm (7.5 inches) and 470 mm (18.5 inches), short edge between 98 mm (3.9 inches) and 306 mm (12 inches) (weights to 220 g/m2) (58-lb bond).
Tray Duplex Orientation Standard (such as letter and A4) and custom sizes, long or short edges between 210 mm (8.2 inches) and 297 mm (11.7 inches) (weights to 200 g/m2) (53-lb bond). Media 2, 3, or 4 No Top of page toward the rear of the tray; side to be printed facing down. Standard (such as letter and A4) and custom sizes, long or short edges between 210 mm (8.2 inches) and 297 mm (11.7 inches) (weights to 200 g/m2) (53-lb bond).
http://www.hp.com/support/lj9500 Media Tray Duplex Orientation Standard (such as legal and A3) and custom 2, 3, or 4 sizes, long edge between 210 mm (8.2 inches) and 432 mm (17 inches), short edge between 148 mm (5.8 inches) and 210 mm (8.2 inches) (weights to 200 g/m2) (53-lb bond). Note: Print in this orientation when printing a booklet on A4 or letter paper and using the optional multifunction finisher. Yes Top of page toward the right side of the tray; first side to be printed facing up.
Media Tray Prepunched letter or A4 (weights to 200 g/m ) 2, 3, or 4 (53-lb bond). 2 Duplex Orientation No Long edge with holes toward the right side of the tray; top of page toward the front of the tray; side to be printed facing down. Yes Long edge with holes toward the right side of the tray; top of page toward the front of the tray; side to be printed facing up.
http://www.hp.com/support/lj9500 Tray Duplex Orientation Labels (letter- or A4-size sheets) or transparencies. Media Tray 1 only No (Never duplex) Long edge toward the printer; top of page toward the rear of the printer; side to be printed facing up. Envelopes Tray 1 only No (Never duplex) Short edge toward the printer (stamp edge away from the printer); side to be printed facing up. If the height of the envelope is greater than 191 mm (7.
Solving problems 6 You can find the following topics in this chapter: • • • • ENWW “Clearing jams” on page 102 “Interpreting the lights on the accessories” on page 140 “Solving printer configuration issues” on page 141 “Interpreting control panel messages” on page 143 101
http://www.hp.com/support/lj9500 Clearing jams If a jam message appears on the printer control panel, look for media in the locations that are indicated on the control panel display. You might need to look for media in locations other than those that are indicated in the media jam message. After you have removed the jammed media, the printer warms up and automatically clears all of the remaining pages.
Jam-clearing locations 6 front doors and print cartridge area top output bin upper right door upper left door tray 1 lower right door duplexer (inside the printer) vertical transfer door lower left door tray 2 tray 3 tray 4 (not available for the HP color LaserJet 9500n) ENWW Clearing jams 103
http://www.hp.com/support/lj9500 Solving repeated jams Following these steps if jams are a recurring problem. 1 Check the media specifications. If media is outside of the recommended specifications, problems can occur. 2 Make sure that media is correctly loaded in the trays and that all of the width guides are correctly set. 3 Make sure that the paper tray is set for the size of media installed and that the tray is not overloaded with media. 4 Try turning over the stack of media in the tray.
1 Clearing jams from the input-tray areas Jam in tray 1 Follow these directions to clear jams in tray 1. 2 1 Remove all of the media loaded in tray 1. 2 Pull the media toward you and out of tray 1. Make sure that you have removed any pieces of torn media. 3 Open and close the upper right door to reset the printer. 4 Load media in tray 1. 5 Slide the media width guides to the appropriate size marked on the tray.
http://www.hp.com/support/lj9500 1 Jam in tray 2 or tray 3 Follow these directions to clear jams in tray 2 or tray 3. 1 Open the tray until it stops. If you hear the sound of media tearing, stop and look for the jammed media. Make sure to check the upper right side of the cavity behind the tray. To minimize tearing, remove the jammed media by pulling it to the left. 2 Remove any other jammed media from this area by pulling the media to the left.
1 Jam in tray 4 6 Follow these directions to clear jams in tray 4. 3 1 Open tray 4. If you hear the sound of media tearing, stop and look for the jammed media. Make sure to check the upper right side of the cavity behind the tray. To minimize tearing, remove the jammed media by pulling it to the left. 2 Remove any jammed media from this area. Make sure that you have removed all pieces of torn media. 3 Close tray 4. 4 Open the vertical transfer door and check for jammed media in this area.
http://www.hp.com/support/lj9500 6 108 Chapter 6 – Solving problems 6 Open the lower right door and check for jammed media in this area. 7 Close the lower right door. Rev. 1.
1 Clearing jams from the door areas Jam inside the lower right door Follow these directions to clear jams in lower right door area. 2 ENWW 1 Open the lower right door. 2 Pull the jammed media up and out of the printer. Make sure that you have removed any pieces of torn media. 3 Close the lower right door to reset the printer.
http://www.hp.com/support/lj9500 1 Jam inside the lower left door Follow these directions to clear jams in lower left door area. 2 1 If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device and pull the device straight toward you. 2 Open the lower left door. 3 Pull the jammed media up and out of the printer. Make sure that you have removed any pieces of torn media. 3 110 Chapter 6 – Solving problems Rev. 1.
4 4 Close the lower left door. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner.
http://www.hp.com/support/lj9500 1 Jam inside the upper right door Follow these directions to clear jams behind the upper right door. 2 112 Chapter 6 – Solving problems 1 Remove all of the media that is loaded in tray 1. 2 Open the upper right door. 3 If the jammed media is visible, pull it up and out of the printer. Make sure that you remove any pieces of torn media. 4 Close the upper right door. 5 Load media in tray 1.
1 Jam inside the upper right door or inside front doors Follow these directions to clear jams behind the upper right door or in the front door area. 2 1 Remove all the media that is loaded in tray 1. 2 Open the upper right door. 3 If the jammed media is visible, pull it up and out of the printer. Make sure that you remove any pieces of torn media, and then go to step 9. If the jammed media is not visible, leave the upper right door open and go to step 4.
http://www.hp.com/support/lj9500 4 4 Open the front doors. 5 Lower the green lever. 6 Press down on the tab that has the white arrow. 5 6 114 Chapter 6 – Solving problems Rev. 1.
7 7 Hold the tab down and use the tongs (found in the inside pocket of the right front door) to reach into the printer and remove jammed media. Make sure to remove any pieces of torn media. 8 Raise the green lever to its original position. 9 Close all of the doors. 10 Load media in tray 1.
http://www.hp.com/support/lj9500 11 116 Chapter 6 – Solving problems 11 Slide the paper guides to the appropriate size that is marked on the tray. Rev. 1.
1 Clearing jams from the duplexer 6 Follow these directions to clear jams from the duplexer. 2 1 If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device and pull the device straight toward you. 2 Open the lower left door. 3 Remove the duplexer by pressing the green lever down and pulling the unit out until it stops. 4 Lift the two green levers in the duplexer and remove any media that is underneath.
http://www.hp.com/support/lj9500 6 WARNING Avoid touching the fusing area above the duplexer. It can be hot. 7 6 Reach far into the duplexer area and remove any media that you find there. 7 Reinstall the duplexer by sliding it into the printer until it locks into place. 8 Close the lower left door. If an optional output device is installed, push it back into place.
1 Clearing jams from the output areas Fuser jam, lower left door Follow these directions to clear jams in the lower left door (fuser area). 2 1 If an optional output device is installed, move it away from the printer to gain access to the left door. To do this, stand on the left side of the output device and pull the device straight toward you. 2 Open the upper left door. 3 If the jammed media is visible, remove it from the printer. Then close the upper right door and continue printing.
http://www.hp.com/support/lj9500 4 4 Open the lower left door. WARNING Avoid touching the adjacent fusing area. It can be hot. 5 If a duplexer is installed, press the green tab and slide it partially out of the printer. Remove any jammed or damaged media from this area by pulling the media out of the printer. 6 Lift the green tabs and remove any jammed or damaged media. Make sure to remove all pieces of torn media. 5 6 120 Chapter 6 – Solving problems Rev. 1.
7 7 Close the lower left door. If an optional output device is installed, push it back into place. Note Any time a jam occurs in the fuser area (including the lower left door area), the printer automatically sends a cleaning page through the paper path to remove loose toner.
http://www.hp.com/support/lj9500 1 Jam in the top output bin Follow these directions to clear jams in the top output bin. 1 If the jam extends into the output area, slowly and carefully pull the media out of the printer so that it does not tear. If the jammed media is not visible in the output area, go to step 2. 2 If an optional output device is installed, move it away from the printer. To do this, stand on the left side of the output device and pull the device straight toward you.
4 5 4 If the jammed media is visible, remove it by slowly and carefully pulling up or down, and then go to step 6. If the jammed media is not visible, go to step 5. 5 Open the lower left door, and remove any jammed media from this area. 6 Close all of the open doors. If an optional output device is installed, push it back into place.
http://www.hp.com/support/lj9500 1 2 To clear jams in the stacker or stapler/stacker 1 If the jam extends into the output bins, slowly and carefully pull the media straight out of the device so that it does not tear. 2 To move the output device away from the printer, stand on the left side of the output device and pull the device straight toward you. 3 On the stacker, lift the wire on bin 2 of the device, and carefully pull out any media from this area.
4 4 Locate the green handle in the flipper area and lift the handle. 5 Carefully pull out any media from the flipper area. WARNING Avoid touching the flipper area. It can be hot. 5 6 Locate the green handle in the paper-path module, and then pull down on the handle. 7 Carefully pull out any media from the paper-path module. Close all of the open doors. Push the output device back into place.
http://www.hp.com/support/lj9500 1 To clear jams in the multifunction finisher 1 Open the finisher cover. 2 Slowly and carefully pull the media straight out of the finisher so that it does not tear. 3 Close the finisher cover. 2 3 126 Chapter 6 – Solving problems Rev. 1.
4 4 Move the optional output device away from the printer. To do this, stand on the left side of the printer and pull the output device straight toward you. 5 Carefully remove any media from the printer output area. 6 Carefully remove any media from the finisher input area. 7 Open the stapler-unit door.
http://www.hp.com/support/lj9500 8 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet. 9 Close the stapler-unit door. 10 Push the output device back into place. 9 10 128 Chapter 6 – Solving problems Rev. 1.
1 To clear a staple jam from the multifunction finisher 1 Open the stapler-unit door. 2 Slide the stapler unit toward you. 3 Turn the large green knob until you see the blue dot (this indicates that the stapler is fully open).
http://www.hp.com/support/lj9500 4 4 Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit. CAUTION The blue dot must appear in the window of the stapler unit before you remove the staple cartridge. If you try to remove the staple cartridge before the blue dot appears in the window, you can damage the device. 5 5 Remove the staple cartridge. 6 Pull up on the lever labeled with a green dot.
7 7 Remove the damaged staple. 8 Press down on the lever labeled with a green dot. 9 Reinstall the staple cartridge.
http://www.hp.com/support/lj9500 10 10 Slide the stapler unit into the finisher. 11 Close the stapler-unit door. 11 132 Chapter 6 – Solving problems Rev. 1.
1 To clear a staple jam from the optional stapler/stacker 6 Note The message JAM INSIDE STAPLER appears on the control panel. 2 1 Move the stapler/stacker away from the printer. To do this, stand on the left side of the printer and pull the output device straight toward you. 2 Open the stapler-unit door. 3 Pull the cartridge out.
http://www.hp.com/support/lj9500 4 4 Pull up on the lever labeled with a green dot. 5 Remove the damaged staple. 6 Press down on the lever labeled with a green dot. 5 6 134 Chapter 6 – Solving problems Rev. 1.
7 8 7 Reinstall the staple cartridge. 8 Close the stapler-unit door. 9 Push the output device back into place. 6 Note Because the stapler needs to reload after clearing a staple jam, the first few documents (no more than five) might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will continue to print as long as the path to the output bin is not blocked.
http://www.hp.com/support/lj9500 1 To clear a jam in the upper half of the stapler head (multifunction finisher) 1 Open the stapler-unit door. 2 Slide the stapler unit toward you. 3 Turn the large green knob until you see the blue dot (this indicates that the stapler is fully open). 2 3 136 Chapter 6 – Solving problems Rev. 1.
4 4 Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit. CAUTION The blue dot must appear in the window of the stapler unit before you remove the staple cartridge. If you try to remove the staple cartridge before the blue dot appears in the window, you can damage the device. 5 5 Locate the damaged staple at the back of the stapler head, and remove the staple. 6 Slide the stapler unit into the finisher.
http://www.hp.com/support/lj9500 7 138 Chapter 6 – Solving problems 7 Close the stapler-unit door. Rev. 1.
Printing a paper-path test 6 The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration. To print a paper-path test (SELECT button). 1 Press 2 Use (UP button) or 3 Use or 4 Use or to select the input tray that you want to test, the output bin, the duplexer (if available), and number of copies, pressing after you set the value for each.
http://www.hp.com/support/lj9500 Interpreting the lights on the accessories Use the following table to interpret the status light on tray 4, the optional 3,000-sheet stacker, the optional 3,000-sheet stapler/stacker, and the optional multifunction finisher. Light Tray 4 3,000-sheet stacker, 3,000-sheet stapler/stacker, or multifunction finisher Solid green The accessory is on and ready. The accessory is on and ready. Blinking green • Tray 4 blinks green while lifting.
Solving printer configuration issues 6 At the printer control panel, you can print pages that give details about the printer and its current configuration. Use the procedure below to print these information pages. See “Configuration page” on page 142 for information about how the Configuration page can help you troubleshoot configuration issues. For more information about the other pages you can print at the control panel, see the online user reference guide.
http://www.hp.com/support/lj9500 Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), media trays, and printer languages. Location Type of information 1 Printer Information Lists the serial number, HP Jetsend IP addresses, page counts, and other information for the printer.
Interpreting control panel messages 6 Printer messages appear on the printer control panel display to relay the normal status of the printer (such as PROCESSING JOB), or an error condition (such as CLOSE FRONT DOOR) that needs attention. The table below lists messages that require attention, or that might raise questions. Not all of the messages are listed, because some (such as READY) are selfexplanatory and because extensive help is available at the printer control panel by pressing (HELP button).
http://www.hp.com/support/lj9500 Message Description or explanation Recommended action CHECKING PAPER PATH The engine is rotating its rollers to check for possible jams and to clear them automatically. No action necessary. CHECKING PRINTER The engine is performing an internal test. No action necessary. CHOSEN PERSONALITY NOT AVAILABLE alternates with READY A print job requested a printer language (personality) that is not available with this printer.
Message Description or explanation DISK DEVICE FAILURE alternates with READY The EIO hard disk had a critical failure and Turn off the printer. can no longer be used. Remove and reinstall the device. Turn on the printer. If the message continues, replace the disk with a new EIO hard disk. DISK FILE OPERATION FAILED alternates with READY The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory.
http://www.hp.com/support/lj9500 Message Description or explanation EIO DISK X NOT FUNCTIONAL The EIO hard disk is not working correctly. Turn off the printer. Remove the EIO hard disk from the indicated slot (a slot number will replace the X). Reinstall the EIO hard disk. Turn on the printer. If the message continues, replace the disk with a new EIO hard disk. EIO DISK X SPINNING UP The EIO hard disk in slot X is spinning up its platter. No action necessary.
Message Description or explanation Recommended action FLASH FILE SYSTEM IS FULL alternates with READY The flash disk or file system has reached maximum capacity. Delete files from the flash DIMM or the EIO hard disk and then try again. Use HP Web Jetadmin to download or delete files and fonts. (See the download utility help for more information.) At the printer control panel, delete stored jobs that are no longer needed.
http://www.hp.com/support/lj9500 Message Description or explanation INSTALL CLEANER The image transfer cleaner is not installed Verify that the image transfer cleaner is or is not installed correctly. installed. Open the front doors and tap lightly on the waste toner bottle. Close the front doors and check to see if the error message goes away. If the message persists, replace the cleaning kit.
Message Description or explanation Recommended action NO JOB TO CANCEL The CANCEL JOB button was pressed, but there is no active job or buffered data to cancel. No action necessary. The message is appears for approximately two seconds before the printer returns to the READY state.
http://www.hp.com/support/lj9500 Message Description or explanation Recommended action NON-HP CARTRIDGE DETECTED The printer has detected that a print cartridge is not a genuine HP cartridge. Printing stops until the print cartridge is replaced with a genuine HP print cartridge or until you press the CANCEL JOB button to continue. The NON-HP CARTRIDGE IN USE message appears for approximately 30 seconds. Check to see that a genuine HP print cartridge is installed.
Message Description or explanation Recommended action RAM DISK FILE OPERATION FAILED alternates with READY The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory. Try again with a different file or directory. RAM DISK FILE SYSTEM IS FULL alternates with READY The RAM disk has reached maximum capacity.
http://www.hp.com/support/lj9500 Message Description or explanation ROM DISK FILE OPERATION FAILED alternates with READY The requested operation could not be Tray again with a different file or performed. You might have attempted an directory. illegal operation, such as trying to download a file to a non-existent directory. ROM DISK FILE SYSTEM IS FULL alternates with READY The ROM disk has reached maximum capacity.
Message Description or explanation Recommended action SIZE MISMATCH TRAY =[SIZE] Tray X is loaded with media that is longer or shorter in the feed direction than the size that is configured for the tray. Reconfigure the tray or move the media to a tray configured for that size. STAPLER LOW ON STAPLES The stapler device is running out of staples. Replace the stapler cartridge. STAPLER OUT OF STAPLES The stapler device is out of staples and needs to be refilled. Replace the stapler cartridge.
http://www.hp.com/support/lj9500 Message Description or explanation Recommended action TYPE MISMATCH TRAY X=[TYPE] The system detected a different type of media than the type that is specified for the tray in the paper path for the tray (X). Verify that the correct media is loaded in the tray. Check the driver settings to make sure that the expected media type is selected.
Message Description or explanation Recommended action XX.Y PRINTER ERROR TO CONTINUE PRESS A printer error has occurred. Press 10.XX.YY SUPPLIES ERROR An error has occurred in one or more of the printer’s supplies. The following are values of XX and YY: Turn the printer off, and then turn the printer on to clear the message. If this message persists, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page 214, or go to http://www.hp.
http://www.hp.com/support/lj9500 Message Description or explanation Recommended action 20 INSUFFICIENT MEMORY TO CONTINUE PRESS The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics. Press to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Message Description or explanation Recommended action 22 PARALLEL I/O BUFFER OVERFLOW alternates with TO CONTINUE PRESS Too much data was sent to the parallel port. Check for a loose cable connection, and be sure to use a high-quality cable. (Some non-HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE1284 specification.) This error can occur if the printer driver you are using is not IEEE-1284 compliant.
http://www.hp.com/support/lj9500 Message Description or explanation Recommended action 40 BAD SERIAL TRANSMISSION A serial data error (parity, framing, or line overrun) occurred while the printer was receiving data from the computer. Press to clear the error message and continue printing. 40 EIO X BAD TRANSMISSION The connection between the printer and the EIO card in the specified slot (X) has been broken. Press to clear the error message and continue printing. 41.
Message Description or explanation 41.3 UNEXPECTED SIZE TRAY X alternates with TO CHANGE SIZE PRESS A tray (X) is loaded with media that is Press to get to TRAY X SIZE=. longer or shorter in the feed direction than Reconfigure the size in a tray so that the size that is configured for the tray. the printer will use a tray that contains the size that is required for the print job. If the error does not clear, turn the printer off, and then turn the printer on.
http://www.hp.com/support/lj9500 Message Description or explanation Recommended action 49.XXXXX PRINTER ERROR A firmware error has occurred. Turn the printer off, and then on. If this message persists, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page 214, or go to http://www.hp.com/support/ lj9500.) 50.X FUSER ERROR 160 Chapter 6 – Solving problems The value of XXXXX is a component-level error code ranging from 0501 through 0519.
Message Description or explanation Recommended action 51.X PRINTER ERROR alternates with TO CONTINUE CYCLE POWER A temporary printing error occurred. Turn the printer off, then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page 214, or http://www.hp.com/support/lj9500.) 52.X PRINTER ERROR alternates with TO CONTINUE CYCLE POWER A temporary printing error occurred.
http://www.hp.com/support/lj9500 Message Description or explanation Recommended action 53.XY.ZZ PRINTER ERROR A problem exists with the printer memory. The DIMM that caused the error will not be used. The following are the values of X, Y, and ZZ: You might need to reseat or replace the specified DIMM. Turn the printer off, and then replace the DIMM that caused the error. Try using a different printer driver or printing a smaller file.
Message Description or explanation Recommended action 55.XX PRINTER ERROR alternates with TO CONTINUE PRESS A temporary printing error occurred. Press . If the error does not clear, turn the printer off, and then turn the printer on. Try using a different printer driver or printing a smaller file. If this message persists, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page 214, or go to http://www.hp.com/support/ lj9500.) 56.
http://www.hp.com/support/lj9500 Message Description or explanation Recommended action 57.X PRINTER ERROR A temporary printing error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See“Customer support options worldwide” on page 214, or go to http://www.hp.com/support/ lj9500.) 58.X PRINTER ERROR alternates with TO CONTINUE CYCLE POWER A temporary printing error occurred.
Message Description or explanation Recommended action 59.X PRINTER ERROR alternates with TO CONTINUE CYCLE POWER A temporary printing error occurred. Turn the printer off, and then turn the printer on. If turning the printer off and on does not resolve the 59.90 or 59.A0 error, remove and reinstall the image transfer cleaner. (See “Replacing the image cleaning kit” on page 203). If this message persists, contact an HP-authorized service or support provider.
http://www.hp.com/support/lj9500 Message Description or explanation Recommended action 64 PRINTER ERROR alternates with TO CONTINUE CYCLE POWER A scan buffer error occurred. Turn the printer off, and then turn the printer on. If this message persists, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page 214, or go to http://www.hp.com/support/ lj9500.) 68.
Message Description or explanation Recommended action 68.X PERMANENT STORAGE WRITE FAIL The printer NVRAM is failing to write. Printing can continue, but some unexpected functions might occur because an error occurred in permanent storage. Pressing should clear the message. If this message persists, contact an HP-authorized service or support provider. (See “Customer support options worldwide” on page 214, or go to http://www.hp.com/support/ lj9500.) 69.
http://www.hp.com/support/lj9500 Message Description or explanation 8X.YYYY The EIO accessory card in slot X has Turn the printer off. encountered a critical error as specified by Remove the EIO accessory card. YYYY. Reseat the card securely into the specified slot. Turn the printer on. If the message persists, the EIO accessory card might need to be replaced. 168 Chapter 6 – Solving problems Recommended action Rev. 1.
7 Supplies Checking supply levels You can check the supplies levels by using the printer control panel, the embedded Web server, or HP Web Jetadmin. Using the supplies status indicators on the control panel When the printer is in the Ready state, or if a supplies replacement error occurs, the control panel shows status indicators for the four print cartridges, the four image drums, and the image-cleaning kit. If you are in the menus, press PAUSE/RESUME to return to the Ready state.
http://www.hp.com/support/lj9500 Using the supplies status pages The supplies status pages show the percent remaining and estimated number of pages remaining for each of the cartridges and the kit. The pages also contain part numbers for reordering. The following graphics show the kind of information you can find on the supplies status pages. To print the supplies status pages by using the control panel (SELECT button) to open the menus.
supply-level information. Note If you want to order supplies, click Order Supplies. This opens a browser and connects you to the Internet Enabled Supplies Ordering feature that you can use to purchase supplies online. Select the supplies you want to order and finish the ordering process.
http://www.hp.com/support/lj9500 The supplies status page 1 contains the following information: 1 Cartridge Information shows the amount of toner available in each of the four print cartridges, the control panel icon, the estimated number of pages remaining before the cartridge is empty, the total number of pages that have been processed with each cartridge, the print cartridge serial number and HP part number, and an indication of when the cartridges have reached low status in the cartridge life cycle.
The supplies status page 2 contains the following information: 1 Image Transfer Kit Information shows the amount of life remaining in the image transfer kit, the estimated number of pages remaining before the image transfer kit has to be replaced, the control panel icon, and the HP part number. 2 Image Cleaning Kit Information shows the amount of life remaining in the image cleaning kit, the estimated number of pages remaining before the image cleaning kit has to be replaced, and the HP part number.
http://www.hp.com/support/lj9500 Using HP Web Jetadmin In HP Web Jetadmin, select the printer, and then click the Open Device button. The device status page shows toner-level information. 174 Chapter 7 – Supplies Rev. 1.
Ordering supplies The following table lists the approximate schedule for replacing supplies and kits, and the part number for each supply or kit. Note Actual life-expectancy can vary significantly based on print coverage, media type, length of print job, and environmental conditions such as temperature and humidity. The estimated life-expectancy of each supply and kit is based on the use of letter- or A4-size plain or laser paper.
http://www.hp.com/support/lj9500 Item Part number Estimated life-expectancy More information Image drums Black Cyan C8560A 40,000 pages* C8561A 40,000 pages* HP recommends that you place an order for a replacement image drum when the ORDER DRUM message first appears on the control panel display.
Factors that can shorten the life-expectancy of supplies There are several factors that can shorten the life of a supply or kit: • • • • • Print coverage less than 2.5 percent or greater than 5 percent per color. A job length of less than three pages. 7 The printer is turned off and on several times a day. Printing occurs in extremely warm or cool temperature. Printing occurs in extremely dry or humid conditions. You can order supplies online at http://www.hp.
http://www.hp.com/support/lj9500 Ordering through the Internet-Enabled Supplies Ordering Feature You can order a supplies using the Internet-Enabled Supplies Ordering (IESO) feature. Use the URL for the area closest to the geographic location from which you are placing the order: • • • • North America: https://www.hp.com/go/ordersupplies-na Europe and Middle East: https://www.hp.com/go/ordersupplies-emea Asia Pacific: https://www.hp.com/go/ordersupplies-ap Latin America: https://www.hp.
Installing supplies You can find instructions about installing the following supplies: • • • • • ENWW “Replacing the print cartridges” on page 180 7 “Replacing the image drums” on page 183 “Replacing the image transfer kit” on page 188 “Replacing the image fuser kit” on page 198 “Replacing the image cleaning kit” on page 203 Installing supplies 179
http://www.hp.com/support/lj9500 1 Replacing the print cartridges The printer uses four color print cartridges: yellow, magenta, cyan, and black. Follow this procedure to install the print cartridges. This example shows the yellow print cartridge being replaced. 2 3 180 Chapter 7 – Supplies 1 Replace the print cartridge when REPLACE (COLOR) CARTRIDGE appears on the control panel display. The gauge that corresponds to the empty cartridge blinks.
4 4 Remove the new cartridge from its packaging and save the packaging. Note There are no seals to remove. 5 5 Align the arrow label on the top of the cartridge with the arrow label above the empty slot. Slide the cartridge in until it clicks. Note If the cartridge does not fit, make sure that you are installing the correct color in the correct slot. 6 Turn the blue lever to the left until it clicks into place.
http://www.hp.com/support/lj9500 7 7 Repeat steps 2 through 6 for each cartridge that needs to be replaced, and then close the front doors. 8 Make sure that READY appears on the control panel display, and the gauge for the replaced cartridge indicates that the cartridge is new. 9 Pack and seal the used cartridge in the packaging from the new cartridge. For recycling information, see the recycling guide that is included with the new cartridge. 8 9 182 Chapter 7 – Supplies Rev. 1.
1 Replacing the image drums The printer uses four color image drums: yellow, magenta, cyan, and black. Follow this procedure to install the drums. This example shows the yellow drum being replaced. Note Before you begin this procedure, you might want to remove your jewelry, which can snag on parts inside the printer. 2 1 Replace the image drum when REPLACE DRUM appears on the control panel display. The gauge that corresponds to the used drum blinks.
http://www.hp.com/support/lj9500 4 4 Open the door completely. Note The blue print cartridge latches must be in the horizontal position so that the image drums can be installed. 5 5 Pull the used drum partially out of the printer. Grasp the blue handle on top of the drum, and then remove the drum. Note If toner gets on your clothes or your hands, wash them with cold water. 6 6 184 Chapter 7 – Supplies Remove the new drum from its packaging and save the packaging.
7 7 Place the drum on a level surface. Pull the orange ring on the end of the drum all the way out to remove the seal from inside the drum. Pull the orange handle on top to remove the protective sheet. Pull the two orange rings on the side of the drum. Note Do not shake the drum. 8 9 ENWW 7 8 Make sure that the four blue levers above the door are in the horizontal position. Align the new drum with the empty slot, arrow-end first. Rest the end of the drum flat on the door.
http://www.hp.com/support/lj9500 10 10 Repeat steps 5 through 9 for each cartridge that needs to be replaced. Close the image-drum door, pressing the tabs at the top of the door until they click into place. 11 Rotate the blue dial downward until it stops. 12 Swing the large green lever up. Close the front doors. 11 12 186 Chapter 7 – Supplies Rev. 1.
13 13 READY appears on the control panel display, and the gauge for the replaced image drum indicates that the drum is new. 14 Pack and seal the used drum in the packaging from the new drum. For recycling information, see the recycling guide that is included with the new drum. (Retain the protective slide, which you will use if the printer is moved or disassembled.
http://www.hp.com/support/lj9500 1 Replacing the image transfer kit 1 Replace the transfer kit when REPLACE TRANSFER KIT appears on the control panel display. 2 If tray 1 is open, remove any media that is loaded in the tray, and then close the tray. 3 Open the front doors of the printer, and then swing the large green lever down. 2 3 188 Chapter 7 – Supplies Rev. 1.
4 4 Open the upper door on the right side of the printer. Note Residual toner might be on the transfer belt; before removing the belt, prepare a paper-covered surface on which to place it. If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into fabric. 5 5 Pull the blue handle on the bottom of the belt until the belt stops.
http://www.hp.com/support/lj9500 7 7 Remove the new belt from its packaging and save the packaging. Gently remove the wrapping from around the transfer belt. CAUTION Do not touch the shiny black surface of the new transfer belt. 8 8 Grasp both sides of the belt and align the blue arrows on the belt with the blue arrows inside the printer. Insert the belt halfway into the printer. 9 Move one hand to the front-center of the belt, and then slide the belt completely into the printer.
10 10 On the front side of the printer, locate the blue transfer-roller handle beneath the large green lever. Grasp the handle and pull the used roller out of the printer. 11 Unpack the new roller and set it on a clean, flat surface. Carefully remove the protective sheet. CAUTION Do not touch the black foam roller, and take care not to scratch the underside of the belt as you insert the roller into the printer.
http://www.hp.com/support/lj9500 13 13 Swing the green lever up. Close all of the doors. Note If the lever does not move freely, make sure that the transfer roller and the transfer belt are pushed into the printer completely. 14 14 On the right side of the printer, pull the blue tab to remove the old filter from the slot. 15 Remove the new filter from its packaging and insert the filter into the slot. CAUTION Do not print without a filter installed. 15 192 Chapter 7 – Supplies Rev. 1.
16 16 Remove the new tray rollers from their packaging. Avoid touching the rubber surface of the rollers. Note Replace all of the rollers in a tray at the same time. 17 17 Pull tray 2 out of the printer until it stops. Lift it up slightly and pull it out. Remove tray 3, noting which tray belongs in which position. Note Do not move the blue switch at the left rear of the tray. It is not necessary to unload the paper from the tray.
http://www.hp.com/support/lj9500 19 19 Pinch the plastic tab on the end of each roller to remove the roller. Remove all three rollers. 20 Grasp each new roller by both sides and slide it onto the corresponding rod until the roller clicks into place. Replace the tray-2 rollers using steps 18 through 20. Note Make sure that the small roller is to the left in both trays. 20 21 Align tray 2 with the rails inside the printer, and then slide the tray into the printer.
22 23 22 If you do not have tray 4, you have three large rollers remaining; go to step 28. If you have tray 4, pull it out of the printer until it stops. Remove all of the media from the tray. 23 Locate the blue switches (1) near the bottom and on the inside of both sides of the tray. Slide the switches toward you. Hold the switches in this position and pull the tray out of the printer.
http://www.hp.com/support/lj9500 25 26 25 Pinch the release tab on the left roller and pull the roller off of the rod. Remove the roller on the right side. Slide the blue cover to the left, and then remove the bottom roller. 26 Grasp both sides of the new bottom roller and slide it onto the rod until it clicks into place. Install the roller on the right side, and then install the left roller. Slide the blue cover to the right. 27 Align tray 4 with the rails inside the printer.
28 28 If NEW TRANSFER KIT appears on the control panel display, use and to scroll to YES, and then press . The kit life-count is automatically reset. 29 If NEW TRANSFER KIT does not appear, press to open the menus. Use and to scroll to CONFIGURE DEVICE, then to RESETS, and then to RESET SUPPLIES. Scroll to NEW TRANSFER KIT, and then select YES to reset the count. 29 Note If you select NO or do not make a selection, the printer remains offline until you replace the kit and select YES.
http://www.hp.com/support/lj9500 1 Replacing the image fuser kit 1 Replace the image fuser when REPLACE FUSER KIT appears on the control panel display. 2 If an output device is installed on the left side of the printer, move it away from the printer. 3 Open the lower door on the left side of the printer. 2 3 198 Chapter 7 – Supplies Rev. 1.
4 5 4 If the duplexer is installed, push down on the green duplexer-release tab. Grasp the center handle and pull the duplexer out until it stops. It is not necessary to completely remove the duplexer. 5 Rotate each blue fuser lever inward until it is in the horizontal position, making sure not to pinch your fingers when the levers are released. 6 Using the black fuser handles, pull the fuser partially out of the printer. Grip the handles firmly and pull the fuser out until it stops.
http://www.hp.com/support/lj9500 7 7 Remove the new fuser from its packaging. 8 Align the fuser with the black guide-rails inside the printer. Pushing against both ends of the fuser, slide it completely into the printer. Rotate the blue levers outward until they click into place. 9 If one was previously installed, slide the optional duplexer into the printer until it clicks into place. 8 9 200 Chapter 7 – Supplies Rev. 1.
10 10 Close the left door. Reattach any output device that you removed. Note If the door does not close, make sure that the blue fuser levers are in the vertical position. 11 11 If NEW FUSER KIT appears on the control panel display, use and to scroll to YES, and then press . The kit life-count is automatically reset. 12 If NEW FUSER KIT does not appear, press to open the menus. Use and to select CONFIGURE DEVICE, then to select RESETS, and then to select RESET SUPPLIES.
http://www.hp.com/support/lj9500 13 202 Chapter 7 – Supplies 13 Place the used fuser in the packaging from the new fuser. For recycling information, see the recycling guide that is included with the new fuser kit. Rev. 1.
1 Replacing the image cleaning kit Use this procedure to install the image cleaning kit. 2 1 Replace the cleaning kit when REPLACE CLEANING KIT appears on the control panel display. The gauge for the used cleaning kit blinks. 2 Remove the new parts from the packaging and save the packaging. If an output device is installed on the left side of the printer, pull it away from the printer.
http://www.hp.com/support/lj9500 4 4 Remove the new filter from its packaging and insert the filter into the slot. CAUTION Do not print without a filter installed. 5 5 Open the front doors. 6 Grasp the clear top of the toner collection bottle and pull the bottle toward you, up, and out of the holder. Set the bottle aside for recycling. Note If toner gets on your hands, wash them with cold water. If toner gets on your clothing, wipe the clothing with a dry cloth and wash it in cold water.
7 7 Rotate the blue transfer cleaner handle to the left and then down. 8 Use the blue handle to pull the cleaner out of the printer. 9 Align the guide on the top of the new cleaner with the notch in the printer. Make sure that the green lever is in the up position. Firmly insert the cleaner into the printer until it clicks to a stop.
http://www.hp.com/support/lj9500 10 10 Rotate the blue cleaner handle up and firmly push it to the right until it snaps into place. Note If the handle does not snap into place, make sure that the transfer cleaner is pushed all the way in. 11 11 Slide the new toner collection bottle down and snap it into place against the printer. Note If the bottle does not snap into place, make sure that the blue transfer cleaner handle and the green lever are in the up position. 12 Close the front doors.
13 13 Reattach any output device that you removed. 14 Do one of the following: If NEW CLEANING KIT appears on the control panel display, use and to scroll to YES, and then press . The kit life count is automatically reset. 14 If NEW CLEANING KIT does not appear, press to open the menus. Use and to scroll to CONFIGURE DEVICE, then RESETS, and then RESET SUPPLIES. Scroll to NEW CLEANING KIT, and then select YES to reset the count.
http://www.hp.com/support/lj9500 15 208 Chapter 7 – Supplies 15 Pack and seal the used parts in the packaging from the new ones. For recycling information, see the recycling guide that is included with the new image cleaning kit. Rev. 1.
8 Service and support Warranty information Service during and after the warranty period • • If printer hardware fails during the warranty period, contact an HP-authorized service or support provider. • If you do not have an HP Maintenance Agreement or HP SupportPack, contact an HP-authorized service or support provider. If printer hardware fails after the warranty period, and you have an HP Maintenance Agreement or HP SupportPack, request service as specified in the agreement.
http://www.hp.com/support/lj9500 Spare parts and supplies availability Spare parts and supplies for this printer will be available for at least five years after the production has stopped. Limited warranty for print cartridge and image drum life This HP product is warranted to be free from defects in materials and workmanship during its useful life (end of life is indicated by a printer control panel low-life message).
HP software license terms ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND. The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP.
http://www.hp.com/support/lj9500 Copies and adaptations You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all of the copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network. No disassembly or decryption You may not disassemble or decompile the Software unless HP’s prior written consent is obtained.
Export requirements You may not export or reexport the Software or any copy or adaptation in violation of any applicable laws or regulations. U.S. government restricted rights The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.
http://www.hp.com/support/lj9500 Customer support options worldwide Information from the printer Before visiting the printer support website or contacting customer support, fill in and print the following information and diagnostic pages. Use the second column to record specific information about the products that you own.
Customer support and printer repair assistance World Wide Web Solutions to most printer issues can be found at http://www.hp.com/support/lj9500. The website includes frequently asked questions (FAQ), troubleshooting help, information about printer maintenance and use, manuals, a community forum, and updates for printer drivers and printer software. E-mail For the quickest response, visit http://www.hp.com/support/lj9500. E-mail support is in English.
http://www.hp.com/support/lj9500 216 Chapter 8 – Service and support Rev. 1.
9 Specifications and regulatory information Printer specifications Physical specifications HP color LaserJet 9500n HP color LaserJet 9500hdn Height 887 mm (34.9 inches) 1,212 mm (47.8 inches) Width 1,505 mm (59.3 inches) 1,505 mm (59.3 inches) Depth (body) 1,222 mm (48.1 inches) 1,222 mm (48.
http://www.hp.com/support/lj9500 Power requirements and circuit capacity 110-volt models 220-volt models Power requirements 100 to 127 volts (+/-10%) 50 to 60 hertz (Hz) (+/-2 Hz) 220 to 240 volts (+/-10%) 50 to 60 Hz (+/-2 Hz) Minimum recommended circuit capacity 15.0 amps 10.0 amps Values subject to change: see http://www.hp.com/support/lj9500 for current information. Caution Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages.
Power consumption Printer state HP color LaserJet 9500n HP color LaserJet 9500hdn Printing (24 pages per minute [ppm]) 722 watts 741 watts Standby 171 watts 173 watts LOW PowerSave (ENERGY STAR®) 69 watts 69 watts High PowerSave (Blue Angel) 39 watts 41 watts Off <2 watts <2 watts Values subject to change: see http://www.hp.com/support/lj9500 for current information.
http://www.hp.com/support/lj9500 To change the PowerSave mode (SELECT button). 1 At the printer control panel, press 2 Use (UP button) or 3 Use or to scroll to RESETS, and then press 4 Use or to scroll to POWERSAVE, and then press 5 Use or to scroll to LOW or HIGH, and then press 6 Press PAUSE/RESUME to close the menus. (DOWN button) to scroll to CONFIGURE DEVICE, and then press 220 Chapter 9 – Specifications and regulatory information . . . . Rev. 1.
Acoustical specifications Acoustics Printing (24 ppm) PowerSave Sound power level LWAd = 67 dB(A) essentially inaudible Sound pressure level, LpAm (Bystander position) LpAm = 50 dB(A) essentially inaudible Values subject to change: see http://www.hp.com/support/lj9500 for current information. To conform with Blue Angel specifications, place printers with a sound power equal to or greater than 63 dB in a separate room or cubicle.
http://www.hp.com/support/lj9500 Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This printer has been designed with several attributes to minimize impacts on our environment. The HP LaserJet printer eliminates: Ozone production This printer contains an ozone filter to protect indoor air quality. See “Ordering supplies” on page 175 for replacement intervals.
Paper use This printer's optional automatic duplex feature (two-sided printing, see “Print on both sides of paper (duplexing)” on page 24) and N-up (printing multiple pages per sheet) capabilities can reduce paper usage and the resulting demands on natural resources.
http://www.hp.com/support/lj9500 Recycled paper This printer is capable of using recycled papers when the paper meets the guidelines outlined in the Print Media Guide. See http://www.hp.com/support/lj9500 for ordering information. This printer is suitable for the use of recycled paper according to DIN 19309. Material restrictions This HP printer does not contain added mercury. This HP printer contains lead in solder that might require special handling at end-of-life.
FCC regulations Note These product models comply with the limits for a Class B digital device as described below. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy.
http://www.hp.com/support/lj9500 Regulatory statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. This printer is certified as a “Class 1” laser product under the U.S.
Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 9500N; HP Color LaserJet 9500HDN Regulatory Model: BOISB-0205-00 Product Options: ALL conforms to the following Product Specifications: SAFETY: IEC 60950:1991+A1 +A2 +A3 +A4 / EN60950:1992+A1 +A2 +A3 +A4 +A11 IEC 60825-1:1993 + A1:1997 / IEC 60825-1:1
http://www.hp.com/support/lj9500 Supplementary Information: The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/ 23/EEC, and carries the CE-Marking accordingly 1 The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. 2 This Device complies with Part 15 of the FCC Rules.
Canadian DOC regulations Complies with Canadian EMC Class B requirements. <>.>> Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP color LaserJet 9500n, 9500hdn laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
http://www.hp.com/support/lj9500 Varo! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. Varning! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 mW Luokan 3B laser 230 Chapter 9 – Specifications and regulatory information Rev. 1.
VCCI statement (Japan) VCCI class B product Translation 9 This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver. Read the instructions for correct operation.
http://www.hp.com/support/lj9500 Korean EMI statement Regulatory Model Information Number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is BOISB-0205-00. This regulatory number should not be confused with the marketing name (HP Color LaserJet 9500N or 9500HDN) or product numbers (C8546A or C8547A). 232 Chapter 9 – Specifications and regulatory information Rev. 1.
Index Numbers 3,000-sheet stacker jams, media 124 media supported 93 status light 140 3,000-sheet stapler/stacker jams, media 124 jams, staple 133 media supported 94 status light 140 using 29 A accessories capacities 93 configuration page 142 status lights 140 accounting information 47 acoustical specifications 221 adaptive halftoning 82 ENWW adhesive labels duplexing, warnings against 24 loading 100 administrators, features for 44 air filters 176 alignment setting 65 troubleshooting 77 applications, set
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clearing staple jams multifunction finisher 129 multifunction finisher stapler head 136 stapler/stacker 133 CMYK color standard 83, 85 color Automatic option 79 CMYK standard 83, 85 edge control settings 82 gray settings 81 grayscale, printing in 79 halftone settings 80 manual adjustments 80 matching 83 neutral grays settings 81 PANTONE Matching System 84 RGB standard 82 swatch book matching 84 troubleshooting 74 color documents, recommended media 38 colored paper, requirements 86 configuration page 142 EN
http://www.hp.com/support/lj9500 customer support during warranty 209 online 215 printer information 214 cyan print cartridge. See print cartridges D Data light on control panel interpreting 17 locating 16 Declaration of Conformity 227 default settings 23 defects, print quality 72 Detail halftone option 81 Diagnostics menu, control panel 18 different first page, printing 34 DIMMs errors 162 installed personalities and options 142 display, matching color 83 display.
embedded Web server accessing 44 ordering supplies 177 supplies status page, viewing 170 EMI statement 232 energy consumption 219 Energy Star compliance 219, 222 envelopes loading 100 sizes supported 91 environmental specifications 221 environmental stewardship program 222 error messages, control panel alphabetical list 143 numerical list 155 event log 142 extended warranty 209 filters 176 fingerprints, troubleshooting 74 Finland laser statement 229 firmware, upgrading 46 first page, different 34 four-colo
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part number 176 replacing 188 supplies status page 170, 173 Information menu, control panel 18 information pages configuration 142 printing 141 usage 47 ink cartridges. See print cartridges input trays.
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Material Safety Data Sheet (MSDS) 224 media custom, tray settings 54 envelopes 100 HP 37, 87 jams. See jams labels 100 loading 95 path test 139 prepunched 98 printing by type and size 59 recycled 224 sizes and weights supported 91 transparencies 100 tray settings 52, 53 types supported 86 wrinkled, troubleshooting 76 media input trays. See tray 1; tray 2; tray 3; tray 4 media output bins.
http://www.hp.com/support/lj9500 nonvolatile memory errors 166 numeric keypad on control panel 16 NVRAM errors 166 O online help control panel 20 printer drivers 13 types available 11 operating environment 221 options.
paper input trays. See tray 1; tray 2; tray 3; tray 4 paper output bins.
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serial number, printer 142, 214 service during warranty 209 online support 215 printer information 214 Service menu, control panel 18 settings control panel 19 embedded Web server 45 jobs 22 printer drivers 23 viewing on configuration page 142 signs, recommended media 42 sizes, media custom tray settings 54 standard tray settings 52 supported 91 tray selection 59 unexpected error message 159 skew, troubleshooting 77 slots, installed personalities and options 142 smears, troubleshooting 75 ENWW software li
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toner, troubleshooting loose 74 smeared 75 specks 76 top output bin jams, clearing 122 media supported 92 transfer belt, cleaning 63 transfer kit.
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V VCCI statement 231 vertical lines, troubleshooting 73 voltage requirements 218 W warranty print cartridges and image drums 210 waterproof documents, recommended media 43 Web Jetadmin downloading 46 supplies status, viewing 174 Web server, embedded accessing 44 ordering supplies 177 supplies status page, viewing 170 websites Energy Star 222 environmental programs 224 firmware 46 HP media 87 HP Web Jetadmin 46 material safety data sheet (MSDS) 224 ENWW ordering supplies from IESO 178 PANTONE Matching Syst
http://www.hp.com/support/lj9500 250 Index Rev. 1.
*C8546-90987* *C8546-90987* http://www.hp.com Back Cover -- 6" wide x 4" high C8546-90987 hp color LaserJet 9500 series user guide copyright © 2003 Hewlett-Packard Company *Spine --- .
