HP Color LaserJet CP1210 Series Printer User Guide
HP Color LaserJet CP1210 Series Printer User Guide
Copyright and License Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, L.P. Adobe®, AdobePhotoShop®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Basics Product features ................................................................................................................................... 2 Walkaround .......................................................................................................................................... 3 Front view ............................................................................................................................ 3 Back and side view ........................
Print multiple pages on one sheet of paper in Windows .................................................................... 33 5 Color Manage color ...................................................................................................................................... 36 Print in Grayscale .............................................................................................................. 36 Automatic or manual color adjustment .........................................................
Jam recovery ..................................................................................................................... 67 Common causes of jams ................................................................................................... 68 Clear jams .......................................................................................................................... 69 Jam in tray 1 ......................................................................................................
Skew specifications ............................................................................................................................ 98 Appendix D Regulatory information FCC regulations ............................................................................................................................... 100 Environmental product stewardship program ................................................................................... 101 Protecting the environment .........................
1 ENWW Basics ● Product features ● Walkaround 1
Product features ● Prints Letter-size and A4-size pages at speeds up to 8 pages per minute (ppm) in color and 12 ppm in black and white. ● Prints at 600 dots per inch (dpi). ● Includes adjustable settings to optimize print quality ● The print cartridges use HP ColorSphere toner. For information about the number of pages the cartridges can print, see www.hp.com/go/pageyield. Actual yield depends on specific use.
Walkaround Front view 1 2 5 3 4 1 Output bin (holds 125 sheets of standard paper) 2 Front door (provides access to the print cartridges) 3 Jam-access door 4 Tray 1 (holds 150 sheets of standard paper) 5 Control panel Back and side view 1 2 3 4 ENWW 1 Hi-Speed USB 2.
Control-panel walkaround The product has the following lights and buttons on the control panel: 2 3 4 1 5 7 6 1 Toner lights: Indicates that a print cartridge needs to be replaced. When a print cartridge is out of the product, the corresponding light blinks. 2 Ready light: Indicates that the product is ready to print. 3 Resume button and light: Indicates that a job is paused. Press this button to continue printing the current job.
USB connection NOTE: Do not connect the USB cable before installing the software. The installation program will notify you when the USB cable should be connected. This product supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Model and serial numbers The model number and serial number are listed on an identification label located inside the front door.
6 Chapter 1 Basics ENWW
2 ENWW Software ● Supported operating systems ● Printer driver ● Priority for print settings ● Open the printer driver and change the print settings ● Remove product software ● Utilities 7
Supported operating systems The product supports the following operating systems: ● Windows 2000 ● Windows XP Home/Professional ● Windows Server 2003 (32-bit only) ● Windows Vista Printer driver The product comes with software for Windows that allows the computer to communicate with the product. This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ENWW ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Open the printer driver and change the print settings Operating System To change the settings for all print jobs until the software program is closed To change the default settings To change the device for all print jobs configuration settings Windows 2000, XP, Server 2003, and Vista 1. On the File menu in the software program, click Print. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common.
Utilities HP Color LaserJet CP1210 Series Toolbox software HP Color LaserJet CP1210 Series Toolbox is a software program that you can use for the following tasks: ● Check the product status. ● Configure the product settings. ● Configure pop-up-alert messages. ● View troubleshooting information. ● View online documentation. Status Alerts software The Status Alerts software provides information about the current status of the product.
12 Chapter 2 Software ENWW
3 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Supported paper types and tray capacity ● Special paper or print media guidelines ● Load paper and print media 13
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 3-1 Supported paper and print media sizes Size Dimensions Tray 1 Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A3 297 x 420 mm (11.69 x 16.
Table 3-2 Supported envelopes and postcards (continued) 16 Size Dimensions Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope Monarch 98 x 191 mm (3.9 x 7.5 inches) Postcard 100 x 148 mm (3.94 x 5.83 inches) Double postcard 148 x 200 mm (5.83 x 7.
Supported paper types and tray capacity Media type Dimensions1 Weight Capacity2 Paper orientation Paper, including the following types: Minimum: 76 x 127 mm (3 x 5 inches) 60 to 90 g/m2 (16 to 24 lb) Up to 150 sheets ● Side to be printed on faceup, with the top edge at the back of the tray Plain ● Maximum: 216 x 356 mm (8.5 x 14 inches) Letterhead ● Color ● Preprinted ● Prepunched ● Recycled 75 g/m2 (20 lb bond) Thick paper Same as for paper Up to 200 g/m2 (53 lb) Up to 15 mm (0.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Load paper and print media 1. Pull the tray out of the product and remove any paper. 2. Slide open the paper length and width guides. ● To load Legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray toward you. NOTE: When it is loaded with Legal-size paper, the tray extends from the front of the product approximately 51 mm (2 inches).
20 3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. 4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray. 5. Slide the tray into the product.
4 ENWW Print tasks ● Change the print driver to match the media type and size ● Printer-driver Help ● Cancel a print job ● Create and use printing shortcuts in Windows ● Print booklets ● Print-quality settings ● Print on special media ● Resize documents ● Set the print orientation ● Use watermarks ● Print on both sides of the page (manual duplex) ● Print multiple pages on one sheet of paper in Windows 21
Change the print driver to match the media type and size Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper, and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always print by Type for special print media, such as labels or transparencies. Always print by Size for envelopes. 22 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences.
Printer-driver Help Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, check boxes, and drop-down lists that are in the printer driver. It also includes instructions for performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet, and printing the first page or covers on different paper.
Cancel a print job You can cancel a print job from the following locations: ● Product control panel: To cancel the print job, press and release the Cancel button on the product control panel. ● Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the print job. ● Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there.
Create and use printing shortcuts in Windows Use printing shortcuts to save the current driver settings for reuse. Create a printing shortcut 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Printing Shortcuts tab. 4. Select the print settings that you want to use. Click Save As. 5. In the Printing Shortcuts box, type a name for the shortcut. 6. Click OK. Use printing shortcuts 1.
Print booklets You can print booklets on letter, legal, or A4 paper. 1. Load paper in the tray. 2. On the File menu in the software program, click Print. 3. Select the driver, and then click Properties or Preferences. 4. Click the Finishing tab. 5. Select the Print On Both Sides (Manually) check box. 6. From the Booklet Layout drop-down list, Select Left Binding or Right Binding. 7. Click OK. 8. Print the document. The printer driver prompts you to reload the pages to print the second sides.
Print-quality settings Print-quality settings affect print resolution and toner usage. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper/Quality tab, select the print quality setting that you want to use. Select Print all Text as Black to conserve the color print cartridges. The product uses only the black print cartridge to print black text instead of using a combination of four colors to create black text.
Print on special media Use only media that is recommended for this product. See Paper and print media on page 13 for more information. CAUTION: Be sure to set the correct media type in the printer driver. The product adjusts the fuser temperature according to the media-type setting. When printing on special media, this adjustment prevents the fuser from damaging the media as it passes through the product. 1. 28 Load the media into the tray.
Resize documents Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, next to % of Actual Size, type the percentage by which you want to reduce or enlarge your document.
Set the print orientation 30 1. On the File menu in the software program, click Print. 2. On the Finishing tab, select either Portrait or Landscape in the Orientation section. 3. Click OK.
Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark that you want to use. To create a new watermark, click Edit. 5. If you want the watermark to appear only on the first page of the document, click First Page Only. 6.
Print on both sides of the page (manual duplex) To print on both sides of the paper, you must print the first side, turn the paper over and load it into the tray again, and then print the second side. 1. From the Windows desktop, click Start, Settings, and then Printers (or Printers and Faxes for some Windows versions). 2. Right-click the HP Color LaserJet CP1210 Series, and select Properties. 3. Click the Configure tab. 4. In the Paper Handling section, select Allow Manual Duplexing. 5. Click OK.
Print multiple pages on one sheet of paper in Windows You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5.
34 Chapter 4 Print tasks ENWW
5 ENWW Color ● Manage color ● Advanced color use ● Match colors 35
Manage color Setting color options to Automatic typically produces the best possible print quality for color documents. However, you sometimes might want to print a color document in grayscale (black and white) or change one of the printer color options. ● In Windows, use the settings on the Color tab in the printer driver to print in grayscale or change the color options. Print in Grayscale Select the Print in Grayscale option from the printer driver to print a color document in black and white.
Table 5-1 Manual color options (continued) Setting description Setting options Neutral Grays ● The Neutral Grays setting determines the method for creating gray colors used in text, graphics, and photographs. Black Only generates neutral colors (grays and black) by using only black toner. This guarantees neutral colors without a color cast. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors.
Advanced color use The product provides automatic color features that generate excellent color results. Carefully designed and tested color tables provide smooth, accurate color rendition of all printable colors. The product also provides sophisticated tools for the experienced professional. HP ImageREt 2400 ImageREt 2400 provides 2400 dots-per-inch (dpi) color laser-class quality through a multi-level printing process.
Match colors The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.
40 Chapter 5 Color ENWW
6 ENWW Manage and maintain ● Print information pages ● Use the HP Color LaserJet CP1210 Series Toolbox software ● Manage supplies ● Replace print cartridges ● Clean the product 41
Print information pages Use the control panel to print configuration and supplies status pages that give details about the product and its current settings. ▲ Press and hold the Resume button for two to three seconds to print a configuration page and a supplies status page. NOTE: Before you can print the configuration page, you must install the product software and connect the product to the computer.
Use the HP Color LaserJet CP1210 Series Toolbox software Perform a full software installation in order to use the HP Color LaserJet CP1210 Series Toolbox. HP Color LaserJet CP1210 Series Toolbox is a software program that you can use for the following tasks: ● Check the product status. ● Configure the product settings. ● Configure pop-up-alert messages. ● View troubleshooting information. ● View online documentation.
Status The Status folder contains links to the following main pages: ● Device Status. View product status information. This page indicates product conditions such as a jam or an empty tray. After you correct a product problem, click Refresh status to update the product status. ● Supplies Status. View detailed supplies status information, such as the estimated percent of life remaining in the print cartridge and the number of pages that have been printed with the current print cartridge.
Help The Help folder contains links to the following main pages: ENWW ● Troubleshooting. Print troubleshooting pages, clean the product, calibrate the product, and open Microsoft Office Basic Colors. For more information about Microsoft Office Basic Colors, see Match colors on page 39. ● How do I? Link to the user-guide index. ● Animated demonstrations. View animations of procedures related to using the product. ● User Guide.
Device Settings The Device Settings folder contains links to the following main pages: ● Paper Handling. Configure the input tray or change the product paper-handling settings, such as default paper size and default paper type. ● Print Quality. Change the product calibration and optimization settings. ● Print Density. Change the print-density settings, such as contrast, highlights, midtones, and shadows. ● Print Modes. Change the fuser, duplex, or toner modes for each media type. ● Paper Types.
Print Quality Use the HP Color LaserJet CP1210 Series Toolbox Print Quality options to improve the appearance of print jobs. The following options are provided for controlling print quality: Color Calibration ● Power On Calibration. Specify whether the product should calibrate when you turn it on. ● Calibration Timing. Specify how frequently the product should calibrate. The default setting is 48 hours. ● Calibrate Now. Click this button to calibrate immediately.
Print Modes Use the Print Modes page to customize the fuser settings for specific paper types. Changing the print modes can help resolve persistent print-quality problems. NOTE: HP recommends that you change these settings only if an HP customer support person advises you to. Paper Types Use the HP Color LaserJet CP1210 Series Toolbox Paper Types options to configure print modes that correspond to the various media types. When you select Restore modes, all of the modes are reset to the factory settings.
Shop for Supplies This button, at the top of each page, links to a Web site where you can order replacement supplies. You must have Internet access to use this feature. Other Links This section contains links that connect you to the Internet. You must have Internet access in order to use any of these links. If you use a dial-up connection and did not connect when you first opened the HP Color LaserJet CP1210 Series Toolbox, you must connect before you can visit these Web sites.
Manage supplies Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements.
Cartridge out override An Order Supplies message appears when a print cartridge is nearing the end of its life. A Replace Supplies message appears when the print cartridge is depleted. To ensure optimal print quality, HP recommends replacing a print cartridge when the Replace Supplies message appears. Print-quality problems can occur when using a cartridge that is depleted, resulting in waste of print media and toner from other cartridges.
Replace print cartridges 52 1. Open the front door. 2. Pull out the print-cartridge drawer. 3. Grasp the handle on the old print cartridge and then pull the cartridge straight up to remove it. 4. Remove the new print cartridge from the packaging.
5. Remove the orange, plastic shield from the bottom of the new print cartridge. CAUTION: Do not touch the imaging drum on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. ENWW 6. Insert the new print cartridge into the product. 7. Pull the tab on the left side of the print cartridge straight up to completely remove the sealing tape. Discard the sealing tape.
8. Close the print-cartridge drawer. 9. Close the front door. 10. Place the old print cartridge in the box for the new print cartridge. Follow the recycling instructions that are included in the box.
Clean the product During the printing process, paper, toner and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. ENWW 1. Open the HP Color LaserJet CP1210 Series Toolbox. See View HP Color LaserJet CP1210 Series Toolbox on page 43. 2. Click the Help folder, and then click the Troubleshooting page. 3.
56 Chapter 6 Manage and maintain ENWW
7 ENWW Solve problems ● Basic troubleshooting checklist ● Status-light patterns ● Status-alert messages ● Jams ● Print quality problems ● Performance problems ● Product software problems 57
Basic troubleshooting checklist If you are experiencing problems with the product, use the following checklist to identify the cause of the problem: ● Is the product connected to power? ● Is the product on? ● Is the product in the Ready state? ● Are all necessary cables connected? ● Are genuine HP supplies installed? ● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed? For additional information about installation and setup, see the gettin
Status-light patterns NOTE: In the illustrations in the following table, the small “burst” lines around a light indicate that the light is blinking. Light status State of the product Action Initialization/Startup/Calibration During the Initialization and Job Cancel processes, pressing buttons has no effect. While in the Startup state, the Resume, Ready, and Attention lights cycle (at the rate of 500 ms) one after another.
Light status State of the product Action Continuable Error To recover from the error and print whatever data is possible, press the Resume button. ● General continuable error ● Temporary product error If the recovery is successful, the product goes to the Processing Data state and completes the job. If the recovery is unsuccessful, the product returns to the Continuable Error state. Attention Close the door. A door is open.
Light status State of the product Action Magenta cartridge out or missing The magenta print cartridge has reached the end of life. Replace the cartridge. Make sure the cartridge is installed correctly. NOTE: If you select the option to override Replace Cartridge, the light stops flashing and stays lit until you replace the cartridge. Cyan cartridge out or missing The cyan print cartridge has reached the end of life. Replace the cartridge. Make sure the cartridge is installed correctly.
Light status State of the product Action Paper Out Load paper or other media. Manual Feed Load acceptable paper or other media. See Paper and print media on page 13. Press the Resume button to override the condition.
Status-alert messages Status-alert messages appear on the computer screen when the product has certain problems. Use the information in the following table to solve these problems. Alert message Description Recommended action Black Scanner Error An internal error has occurred. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If you are using a surge protector, remove it.
Alert message Description Recommended action If the message persists, contact HP support. See HP Customer Care on page 90. Front Access Door Open The door is open. Close the door. Fuser Error The product has experienced an error with the fuser. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. If the error continues, turn off the product, wait at least 25 minutes, and then turn on the product.
Alert message Description Recommended action Not Connected The product software cannot communicate with the product. 1. Make sure the product is turned on. 2. Make sure the USB cable is connected securely to the product and the computer. Order Cartridge The identified print cartridge is nearing the end of its useful life. Order the identified print cartridge. Printing will continue until Replace Cartridge appears. Page Too Complex The product cannot process the page.
Alert message Description Recommended action completely removed from each print cartridge. Tray 1 Jam The product has detected a jam in the tray. Clear the jam. See Jams on page 67. Unauthorized Cartridge Installed A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press the Resume button. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit.
Jams Use this illustration to find the locations of jams. For instructions to clear jams, see Clear jams on page 69. 1 3 2 1 Output bin 2 Tray 1 3 Fuser Jam recovery When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during a jam. Use the HP Color LaserJet CP1210 Series Toolbox to turn on the Jam Recovery feature. ENWW 1. Open the HP Color LaserJet CP1210 Series Toolbox. See View HP Color LaserJet CP1210 Series Toolbox on page 43. 2.
Common causes of jams Common causes of jams1 Cause Solution The paper length and width guides are not adjusted correctly. Adjust the guides so they are against the paper stack. The media does not meet specifications. Use only media that meets HP specifications. See Paper and print media on page 13. You are using media that has already passed through a printer or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly.
Clear jams Jam in tray 1 1. Pull out tray 1 and place it on a flat surface. 1 2 2. Remove the jammed sheet by pulling it straight out. 3. Replace tray 1. 2 1 4. ENWW Press the Resume button to continue printing.
Jam in fuser area 1. Open the rear door. 2. Remove any jammed sheets. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. 3. 70 Close the rear door.
Jam in output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 3. ENWW Open and then close the rear door to clear the message.
Print quality problems Occasionally, you might encounter problems with print quality. The information in the following sections helps you identify and resolve these issues. Improve print quality Always make sure that the Type is setting in the printer driver matches the type of paper that you are using. Use the print-quality settings in the printer driver to prevent print-quality problems. See Print-quality settings on page 27.
General print quality issues The following examples depict Letter-size paper that has passed through the product short-edge first. These examples illustrate problems that would affect all of the pages that you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples. Problem Cause Solution Print is light or faded. The media might not meet HP specifications. Use media that meets HP specifications.
Problem Cause Solution The amount of background toner shading becomes unacceptable. Very dry (low humidity) conditions can increase the amount of background shading. Check the device environment. One or more print cartridges might be defective. Replace any low print cartridges. See Replace print cartridges on page 52. The product is set to override the Replace Cartridge message and to continue printing. Replace any low print cartridges. See Replace print cartridges on page 52.
Problem Cause Solution Marks repeatedly appear at even intervals on the printed side of the page. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper. Internal parts might have toner on them. The problem typically corrects itself after a few more pages. The paper path might need cleaning.
Problem Cause Solution The printed page is curled or wavy. The device is not set to print on the type of media on which you want to print. In the printer driver, select the Paper tab and set Type is to match the type of paper on which you are printing. Print speed might be slower if you are using heavy paper. The media might not meet HP specifications. Use a different paper, such as highquality paper that is intended for color laser printers. Both high temperature and humidity can cause paper curl.
Problem Cause Solution An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field). Software settings might affect image printing. In your software program, change the tone (darkness) of the field in which the repeated image appears. In your software program, rotate the whole page 180° to print the lighter image first. The order of images printed might affect Change the order in which the images printing. are printed.
Problem Cause Solution A color is printing inconsistently after you load a new print cartridge. Another print cartridge might be defective. Remove the print cartridge for the color that is printing inconsistently and reinstall it. The product is set to override the Replace Cartridge message and to continue printing. Replace any low print cartridges. See Replace print cartridges on page 52. The colors on your computer monitor might differ from the device output.
Use the HP Color LaserJet CP1210 Series Toolbox to troubleshoot print-quality problems From the HP Color LaserJet CP1210 Series Toolbox software you can print a page that helps identify which print cartridge is causing the problem. The print-quality troubleshooting page prints five bands of color, which are divided into four overlapping sections. By examining each section, you can isolate the problem to a particular cartridge.
Performance problems Problem Cause Solution Pages print but are totally blank. The sealing tape might still be in the print cartridges. Verify that the sealing tape has been completely removed from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier media types can slow the print job.
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. An error message was displayed during the software installation ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the product software.
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A ENWW Supplies and accessories ● To order supplies in the U.S., go to www.hp.com/sbso/product/supplies. ● To order supplies worldwide, go to www.hp.com/ghp/buyonline.html. ● To order supplies in Canada, go to www.hp.ca/catalog/supplies. ● To order supplies in Europe, go to www.hp.com/go/ljsupplies. ● To order supplies in Asia-Pacific, go to www.hp.com/paper/. ● To order accessories, go to www.hp.com/go/accessories.
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories. Order directly from HP You can obtain the following items directly from HP: ● Replacement parts: To order replacement parts in the U.S., go to www.hp.com/go/hpparts. Outside the United States, order parts by contacting your local authorized HP service center. ● Supplies and accessories: To order supplies in the U.S., go to www.hp.com/go/ljsupplies. To order supplies worldwide, go to www.
Part numbers Table A-1 Spare parts and replacement supplies ENWW Part Part number Type/size Print cartridges CB540A Black print cartridge For information about the yield for the cartridges, see www.hp.com/go/ pageyield. Actual yield depends on specific use. CB541A Cyan print cartridge CB542A Yellow print cartridge CB543A Magenta print cartridge Cables C6518A USB 2.0 printer cable (2-meter [6.
Table A-1 Spare parts and replacement supplies (continued) Part Part number Type/size Media C2934A 50 sheets HP Color LaserJet Transparencies (letter) C2936A 50 sheets HP Color Laser Transparencies (A4) Q1298A HP LaserJet Tough paper (letter) Q1298B HP LaserJet Tough paper (A4) HPU1132 500 sheets HP Premium Choice LaserJet paper (letter) CHP410 500 sheets HP Premium Choice LaserJet paper (A4) HPJ1124 500 sheets HP LaserJet paper (letter) CHP310 500 sheets HP LaserJet paper (A4) Q6608A 1
B ENWW Service and support 87
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP1215/CP1515/CP1518 Series printers One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/ljcp1210series. HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products. Go to instantsupport.hp.com. Telephone support HP provides free telephone support during the warranty period.
in order to use the HP Color LaserJet CP1210 Series Toolbox. See Use the HP Color LaserJet CP1210 Series Toolbox software on page 43.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. HP Care Pack™ Services and Service Agreements HP has various service and support options that meet a wide range of needs. These options are not part of the standard warranty. Support services may vary by location.
Repack the product If your product needs to be moved or shipped to another location, perform the following procedure to repack it. CAUTION: Shipping damage as a result of inadequate packing is the customer's responsibility. The product must remain upright during shipment. To repack the product CAUTION: It is extremely important to remove the print cartridges before shipping the product. Print cartridges left in the printer during shipping will leak and entirely cover the product with toner.
Service information form WHO IS RETURNING THE EQUIPMENT? Date: Person to contact: Phone: Alternate contact: Phone: Return shipping address: Special shipping instructions: WHAT ARE YOU SENDING? Model number: Model name: Serial number: Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete the repair.
C ENWW Specifications ● Physical specifications ● Operating-environment specifications ● Electrical specifications ● Power-consumption specifications ● Acoustic emissions ● Paper and print media specifications ● Skew specifications 95
Physical specifications Height Depth Width Weight 254 mm (10.0 inches) 436 mm (17.2 inches) 399 mm (15.7 inches) 18.20 kg (40.02 lb) Operating-environment specifications Environment Recommended Allowed Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F) Humidity 20% to 60% relative humidity (RH) 10% to 80% RH Altitude Not applicable 0 to 3048 m (0 to 10,000 ft) NOTE: These values are based on preliminary data. See www.hp.com/support/ ljcp1210series for current information.
Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This may damage the printer and void the product warranty. Item 110-volt models 220-volt models Power requirements 100 to 127 V (+/-10%) 220 to 240 V (+/-10%) 50 to 60 Hz (+/-2 Hz) 50 to 60 Hz (+/-2 Hz) 4.5 A 2.
Acoustic emissions Sound power level Declared per ISO 9296 Printing (12 ppm)1 LWAd = 6.1 Bels (A) [61dB (A)] Ready LWAd = Inaudible Sound pressure level: bystander position Declared per ISO 9296 Printing (12 ppm)1 LpAm = 47 dB (A) Ready LpAm = Inaudible 1 For both Letter and A4-size media, the printing speed is 8 ppm for color printing and 12 ppm for monochrome printing. NOTE: These values are based on preliminary data. See www.hp.com/support/ ljcp1210series for current information.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of conformity ● Safety statements 99
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs). 3. Use a single pre-paid shipping label.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0603-00-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP1215/CP1515/CP1518 Series, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) 根据中国电 子信息产 品污 染控制管理办 法的要求而出台 Table D-1 有毒有害物质 表 部件名称 有毒有害物质 和元素 铅 (Pb) 汞 (Hg) 镉 (Cd) 六价铬 (Cr(VI)) 多溴 溴 苯 (PBB) 多溴 二苯醚 (PBDE) 打印引擎 X O X X O O 控制面板 O O O O O O 塑料外壳 O O O O O O 格式化板组 件 X O O O O O 碳粉盒 X O O O O O O:表示在此部件所用的所有同类 材料中，所含的此有毒或有害物质 均低于 SJ/T11363-2006 的限制要 求。 X:表示在此部件所用的所有同类 材料中，至少一种 所含的此有毒或有害物质 高于 SJ/T11363-2006 的限 制要求。 NOTE: 引用的“环 保使用期限”是根据在正常温度和湿度条件下操作使用产 品而确定的。 ENWW Safety statements 107
108 Appendix D Regulatory information ENWW
Index Symbols/Numerics 2-sided printing 32 A accessibility features 2 accessories ordering 83, 84 acoustic specifications 98 agreements, maintenance 92 alerts, setting up 44 altitude specifications 96 anticounterfeit supplies 50 authorized dealers 90 auto continue 48 B background, gray 74 bands, troubleshooting 73 batteries included 102 bin, output capacity 2 jams, clearing 71 locating 3 black and white printing troubleshooting 77 blank pages, troubleshooting booklets 26 buttons, control panel 4 80 C cab
engine communication error message 63 engine, cleaning 55 enlarging documents 29 envelopes printing on 28 environment specifications 96 environmental stewardship program 101 errors software 81 European Union, waste disposal 103 Event log HP Color LaserJet CP1210 Series Toolbox 44 extended warranty 92 F faded print 73 features 2 Finnish laser safety statement 106 fraud hotline 50 front door, locating 3 fuser errors 64 jams, clearing 70 G glossy paper ordering 86 gray background, troubleshooting 74 grayscale
operating systems supported 2, 8 order supplies message 65 ordering supplies and accessories 84 ordering supplies Web sites 83 orientation, setting 30 output bin capacity 2 jams, clearing 71 locating 3 output quality HP Color LaserJet CP1210 Series Toolbox 47 HP ImageREt 2400 38 print, troubleshooting 72 P page too complex error message 65 pages blank 80 not printing 80 printing slowly 80 skewed 76 pages per minute 2 pages per sheet 33 paper curled, troubleshooting 76 document size, selecting 29 pages per s
priority 9 shortcuts (Windows) 25 shipping the product 93 shortcuts 25 size specifications, product 96 sizes, media tray selection 22 skew specifications 98 skewed pages 76 sleep time, setting 48 smeared toner, troubleshooting 74 software problems 81 removing on Windows 10 settings 9 Web sites 7 Windows 11 special media guidelines 18 special paper guidelines 18 specifications acoustic 98 documentation 86 electrical 97 environment 96 features 2 model and serial number 5 physical 96 skew 98 specks, troublesho
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