HP Color LaserJet CP3505 User Guide
HP Color LaserJet CP3505 User Guide
Copyright and License Trademark Credits © 2007 Copyright Hewlett-Packard Development Company, L.P. Adobe® is a trademark of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. CorelDRAW™ is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. The information contained herein is subject to change without notice. Microsoft® is a U.S.
Table of contents 1 Printer basics Product comparison ............................................................................................................................. 2 Product features ................................................................................................................................... 3 Product walkaround ..............................................................................................................................
Language feature ............................................................................................................... 31 Use the printer control panel in shared environments ........................................................................ 32 3 Software for Windows Supported operating systems for Windows ........................................................................................ 34 Supported printer drivers for Windows ..........................................................
5 Connectivity USB configuration .............................................................................................................................. 54 Connect the USB cable ..................................................................................................... 54 Network configuration ......................................................................................................................... 55 Connect the network cable .................................................
Print tasks Media type and tray loading ............................................................................................................... 84 Access the printer driver ..................................................................................................................... 86 Control print jobs ................................................................................................................................ 87 Source ..................................................
Information pages ............................................................................................................................. 110 Configure e-mail alerts ..................................................................................................................... 112 Use the embedded Web server ........................................................................................................ 113 Access the embedded Web server by using a network connection ....................
Diagnostic test pages ....................................................................................................................... 165 Printer response problems ............................................................................................................... 166 Printer control-panel problems ......................................................................................................... 169 Color-printing problems ...........................................................
FCC statement ................................................................................................................................. 200 Environmental stewardship .............................................................................................................. 201 Protecting the environment .............................................................................................. 201 Ozone production ................................................................................
x ENWW
1 ENWW Printer basics ● Product comparison ● Product features ● Product walkaround 1
Product comparison The HP Color LaserJet CP3505 is available in the configurations described below.
Product features Table 1-2 Features Feature HP Color LaserJet CP3505 Series printer Performance ● 450 MHz processor Memory ● HP Color LaserJet CP3505: 256 MB RAM ● HP Color LaserJet CP3505n: 256 MB RAM ● HP Color LaserJet CP3505dn: 384 MB RAM ● HP Color LaserJet CP3505x: 384 MB RAM ● Graphic display ● Control-panel help ● Windows and Macintosh printer drivers ● Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only) ●
Table 1-2 Features (continued) Feature HP Color LaserJet CP3505 Series printer Paper handling ● ● Supplies Accessibility 4 Input ◦ Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up to 100 sheets of paper or 20 envelopes. ◦ Tray 2: 250-sheet tray that automatically detects standard paper sizes up to legal and allows printing on custom-size paper.
Product walkaround The following illustrations identify the locations and names of key printer components.
Figure 1-2 Back and side view 1 2 3 4 5 1 On/off switch 2 Power connection 3 EIO slot 4 Hi-Speed USB 2.
ENWW HP Color LaserJet CP3505n CB442A HP Color LaserJet CP3505dn CB443A HP Color LaserJet CP3505x CB444A Product walkaround 7
8 Chapter 1 Printer basics ENWW
2 ENWW Control panel ● Control-panel overview ● Control-panel menus ● Retrieve Job menu ● Information menu ● Paper Handling menu ● Configure Device menu ● Diagnostics menu ● Change control-panel configuration settings ● Use the printer control panel in shared environments 9
Control-panel overview The control panel provides controls for printer functions and shows messages about the printer, print jobs, and supplies status. Figure 2-1 Control panel buttons and lights 1 2 3 4 5 6 7 8 ? 12 10 11 10 9 Number Button or light Function 1 Stop button Halts the current job, presents a choice to resume or cancel the current print job, clears media from the printer, and clears any continuable errors that are associated with the halted job.
The printer communicates through the display and the lights on the lower part of the control panel. The display shows status information, as well as menus, help information, and error messages. The Ready, Data, and Attention lights provide at-a-glance information about the printer state. You can perform most routine printing tasks from the computer through the printer driver or any software program. Use the control panel to access printer features not supported by the printer driver or software program.
The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow). When a non-HP print cartridge is installed, a ? might appear instead of the consumption level. The supplies gauge appears whenever the printer shows the Ready state, and whenever the printer shows a warning or error message concerning a cartridge.
Control-panel menus To gain access to the control-panel menus, complete the steps below. 1. Press Menu. 2. Press or 3. Press to select the appropriate option. 4. Press to return to the previous level. 5. Press Menu to exit the menu. 6. Press to navigate the listings. to see additional information about a menu. The main menus are shown in the following table.
Retrieve Job menu NOTE: This menu appears only if the printer has a hard disk installed. Use the RETRIEVE JOB menu to print or delete stored jobs from the control panel. Menu item Value Description ALL PRIVATE JOBS ALL PRIVATE JOBS appears if you have more than one stored job protected by a personal identification number (PIN). will be the name assigned to the print job when you sent it from your computer.
Information menu Use the INFORMATION menu to gain access to and print specific printer information. ENWW Sub-menu Description PRINT MENU MAP Prints the control-panel menu map, which shows the layout and current settings of the control-panel menu items. See Information pages on page 110. PRINT CONFIGURATION Prints the printer configuration page. PRINT SUPPLIES STATUS PAGE Prints information about toner level, page count, and estimated pages remaining.
Paper Handling menu Use the PAPER HANDLING menu to configure trays by size and type. NOTE: To configure the trays correctly, use this menu before you print for the first time. Menu item Value Description TRAY 1 SIZE A list of available sizes appears. Configures the paper size for tray 1. The default is ANY SIZE. See Supported paper and print media sizes on page 61 for a complete list of available sizes. TRAY 1 TYPE A list of available types appears. Configures the paper type for tray 1.
Configure Device menu Use the CONFIGURE DEVICE menu to change or reset the default print settings, to adjust the print quality, and to change the system configuration and I/O options. The five CONFIGURE DEVICE submenus are described in the sections below. Printing sub-menu These settings affect only jobs that do not have identified properties. Most jobs identify all of the properties and override the values that are set from this menu. This menu can also be used to set the default paper size and type.
Menu item Values Description FONT SOURCE ORIENTATION determines long-edge versus short-edge page layout. The default is PORTRAIT. FONT NUMBER FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES MEDIA SOURCE MAPPING FONT SOURCE selects the source of the font used on the printer control panel. The default is INTERNAL. FONT NUMBER is the number of the font you select. If this font is a contour font, use FONT PITCH to set the pitch of a fixed-space font. The default is 10.00.
Print Quality sub-menu Use this menu to adjust all aspects of print quality, including calibration, registration, and color half tone settings. Menu item Values Description ADJUST COLOR HIGHLIGHTS Modifies the half tone settings for each color. The default for each color is 0. MIDTONES SHADOWS RESTORE COLOR VALUES SET REGISTRATION PRINT TEST PAGE SOURCE Shifts the margin alignment to center the image on the page from top to bottom, and left to right.
Menu item Values Description CREATE CLEANING PAGE Prints a cleaning page to be used for cleaning the printer. This page contains instructions for processing the cleaning page. See Clean the printer on page 126 for more information. (HP Color LaserJet CP3505 and CP3505n only) PROCESS CLEANING PAGE For duplexing printers, this command creates and processes the cleaning page.
Menu item Values Description AUTO will reset the printer to the factory default setting. The default is AUTO. Select MOSTLY COLOR PAGES if nearly all of your print jobs are color with high page coverage. Select MOSTLY BLACK PAGES if you print mostly monochrome print jobs, or a combination of color and monochrome print jobs. TRAY BEHAVIOR USE REQUESTED TRAY MANUALLY FEED PROMPT Specifies settings for the tray selection behavior.
Menu item Values Description SATURDAY SUNDAY OPTIMUM SPEED/ENERGY USAGE FASTER FIRST PAGE SAVE ENERGY Affects print speed by defining whether the fuser cools between jobs. When FASTER FIRST PAGE is selected, the fuser does not cool, and printing is faster. When SAVE ENERGY is selected, the fuser cools between jobs. The default is FASTER FIRST PAGE. DISPLAY BRIGHTNESS 1–10 Adjusts the brightness of the printer control panel. The default is 5. See Set the Display Brightness feature on page 28.
Menu item Values Description RAM DISK AUTO Determines how the RAM disk feature is configured. Select AUTO to allow the printer to determine the optimal RAM disk size based on the amount of available memory. OFF disables the RAM disk, but a minimal RAM disk is still available. The default is AUTO. OFF LANGUAGE A list of available languages appears. Sets the default control-panel language. See Language feature on page 31 for more information.
Menu item Values Description ON 24 Chapter 2 Control panel ENWW
Diagnostics menu Use the DIAGNOSTICS menu to run tests that can help identify and solve problems with the printer. ENWW Menu item Description PRINT EVENT LOG Prints an event log that shows the last 50 entries in the printer event log, starting with the most recent. SHOW EVENT LOG Shows the last 50 printer events on the control-panel display, starting with the most recent. PQ TROUBLESHOOTING Prints a series of print-quality assessment pages that help troubleshoot many print-quality problems.
Change control-panel configuration settings Use the printer control panel to make changes to default printer configuration settings, such as tray size and type, sleep delay time, printer personality (language), and jam recovery. You can also gain access to the printer control panel from a computer by using the Settings page of the embedded Web server. The computer shows the same information as the control panel. For more information, see Use the embedded Web server on page 113.
Set the Manually Feed Prompt feature 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight SYSTEM SETUP, and then press 4. Press to highlight TRAY BEHAVIOR, and then press 5. Press to highlight MANUALLY FEED PROMPT, and then press 6. Press or 7. Press to save the selected behavior, and then press Menu to return to the Ready state. . . . . to select ALWAYS or UNLESS LOADED. Set the PS Defer Media feature 1. Press Menu. 2.
6. Press or to select DISPLAY or DO NOT DISPLAY. 7. Press to save the selected behavior, and then press Menu to return to the Ready state. Set the Duplex Blank Pages feature 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight SYSTEM SETUP, and then press 4. Press to highlight TRAY BEHAVIOR, and then press 5. Press to highlight DUPLEX BLANK PAGES, and then press 6. Press or 7.
5. Press or to select the appropriate personality, and then press 6. Press Menu to return to the Ready state. to set the personality. Clearable Warnings feature Use this feature to determine the display time of control-panel clearable warnings by selecting ON or JOB. The default value is JOB. ● ON: Clearable warnings appear until you press ● JOB: Clearable warnings appear until the end of the job for which they were generated. . Set the Clearable Warnings feature 1. Press Menu. 2.
Replace Supplies feature The printer has three options for low or exhausted supplies status: ● STOP AT OUT (the default setting): The printer continues printing while a print cartridge is low. When the cartridge is out, the printer cannot print. ● STOP AT LOW: The printer pauses until you replace the low cartridge. ● OVERRIDE AT OUT: The printer continues printing even after some supplies have run out. Set the Replace Supplies feature 1. Press Menu. 2.
Language feature The option to set the default language might appear when the printer is turned on for the first time, depending on the country/region in which you purchased the printer. As you scroll through the available options, the list appears in the language that is highlighted. When the list appears in the appropriate to set the language. You can also change the language at any time by performing language, press the following procedure. Select a language ENWW 1. Press Menu. 2.
Use the printer control panel in shared environments If your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system administrator before making changes to control-panel settings. Changing control-panel settings could affect other print jobs. ● Coordinate with other users before changing the default printer font or downloading soft fonts. Coordinating these operations conserves memory and avoids unexpected printer output.
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Install the Windows software ● Remove software for Windows ● Supported utilities ● Software for other operating systems 33
Supported operating systems for Windows The product comes with software for the following Windows operating systems: ● Windows 2000 ● Windows Server 2003 (32-bit) ● Windows Server 2003 (64-bit) (PCL 5e printer driver only) For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to http://www.microsoft.com/.
Supported printer drivers for Windows ● PCL 5 ● PCL 6 ● PS level 3 emulation The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver.
Select the correct printer driver for Windows Printer drivers allow you to gain access to the device features and allow the computer to communicate with the device (using a printer language). Check the installation notes and readme files on the device CD for additional software and languages. 36 ● Use the PCL 6 printer driver for the best overall performance. ● Use the PCL 5 printer driver for general office printing.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: The names of commands and dialog boxes might vary depending on your software program. ENWW ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. For Windows Vista, click Start, click Control Panel, and then click Printer. 2.
Install the Windows software Install Windows software for direct connections When installing the printing software in a direct-connect environment, always install the software before connecting the USB cable. In addition, make sure to use a standard 2-meter USB cable. Installing the printing system software 1. Close all software programs that are open or running. 2. Insert the printer CD-ROM into the CD-ROM drive.
If the welcome screen does not open, start it by using the following procedure: ◦ On the Start menu, click Run. ◦ Type the following: X:\setup (where X is the letter of the CD-ROM drive). ◦ Click OK. 5. When prompted, click Install Printer and follow the instructions on the computer screen. 6. Click Finish when installation has completed. 7. You might need to restart the computer. 8. Print a test page or a page from any software program to make sure that the software is correctly installed.
Remove software for Windows ENWW 1. Click Start, and then click All Programs. 2. Click HP, and then click HP Color LaserJet CP3505. 3. Click Uninstall HP Color LaserJet CP3505, and then follow the onscreen instructions to remove the software.
Supported utilities The HP Color LaserJet CP3505 printers are equipped with several utilities that make it easy to monitor and manage the printer on a network. HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
Other components and utilities ENWW Windows Macintosh OS ● Software installer — automates the printing system installation ● ● Online Web registration The HP Printer Utility — change device settings, view status, and set up printer-event notification from a Mac. This utility is supported for Mac OS X V10.2 and later.
Software for other operating systems 44 OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect printer installer for UNIX. Linux For information, go to www.hp.com/go/linuxprinting. OS/2 The OS/2 drivers are available from IBM and are packaged with OS/2. They are not available for Simplified Chinese, Korean, Japanese, or Traditional Chinese. For more information, see www.hp.com/support/software.
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver 45
Software for Macintosh Supported operating systems for Macintosh The device supports the following Macintosh operating systems: ● Mac OS X V10.2.8, V10.3, V10.4 and later NOTE: For Mac OS V10.4 and later, PPC and Intel Core Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration settings These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. 3. Click on the print queue. 4. On the Printers menu, click Show Info. 5. Click the Installable Options menu.
5. On the computer hard drive, open Applications, open Utilities, and then open Print Center or Printer Setup Utility. NOTE: If you are using Mac OS X V10.3 or Mac OS X V10.4, then the Printer Setup Utility has replaced the Print Center. 6. Click Add Printer. 7. Select Rendezvous or Bonjour as the connection type. NOTE: Depending on product configuration, Appletalk or IP Printing might also be available. 8. Select the device from the list. 9. Click Add Printer. 10.
Use features in the Macintosh printer driver Create and use printing shortcuts in Macintosh Use printing shortcuts to save the current printer driver settings for reuse. Create a printing shortcut 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Select the print settings. 4. In the Printing Shortcuts box, click Save As..., and type a name for the shortcut. 5. Click OK. Use printing shortcuts 1.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
Print on both sides of the page (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ● For all other trays, load the letterhead paper face-down with the top edge at the back of the tray. 2.
4. If you are using Mac OS X, click Show Advanced Options. 5. Adjust the individual settings for text, graphics, and photographs. Use the Services menu If the device is connected to a network, use the Services menu to obtain device and supply-status information. 52 1. On the File menu, click Print. 2. Open the Services menu. 3. Select a maintenance task from the drop-down list, and then click Launch.
5 ENWW Connectivity ● USB configuration ● Network configuration 53
USB configuration All printer models support USB connections. The USB port is on the right side of the printer. Connect the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer.
Network configuration The HP Color LaserJet CP3505n, CP3505dn, and CP3505x models support network connections. The network port is on the right side of the printer. Connect the network cable Plug the network cable into the printer. Figure 5-2 Network port connection 1 2 1 Network port 2 Network cable Configure the network product You might need to configure certain network parameters on the printer.
8. Press to highlight MANUAL, and then press 9. Press to highlight MANUAL SETTINGS, and then press to highlight IP Address:, and then press 10. Press or 11. Press the 12. Press . . . arrow to increase or decrease the number for the first byte of the IP address. to move to the next set of numbers. (Press to move to the previous set of numbers.) NOTE: To cycle through the numbers faster, hold down the arrow button. 13.
7. Press to select CONFIG METHOD. 8. Press to highlight MANUAL, and then press 9. Press to highlight MANUAL SETTINGS, and then press to highlight DEFAULT GATEWAY, and then press 10. Press or 11. Press the gateway. 12. Press . . . arrow to increase or decrease the number for the first byte of the default to move to the next set of numbers. (Press to move to the previous set of numbers.) 13. Repeat steps 10 and 11 until the correct default gateway is entered, and then press default gateway.
5. Press to highlight APPLETALK, and then press 6. Press to select ENABLE. 7. Press to highlight OFF, and then press 8. Press Menu to return to the Ready state. . . Disable DLC/LLC 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight I/O, and then press 4. Press to highlight EMBEDDED JETDIRECT, and then press 5. Press to highlight DLC/LLC, and then press 6. Press to select ENABLE. 7. Press to highlight OFF, and then press 8.
6 Paper and print media This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the printer, requiring repair For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands.
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laserjets or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing. Table 6-1 Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.27 x 11.69 inches) Executive 184 x 267 mm (7.24 x 10.51 inches) A5 148 x 210 mm (5.83 x 8.
Custom paper sizes This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Load media The following sections describe how to load media into the different input trays. CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. Load tray 1 (multipurpose tray) Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or 10 envelopes. It provides a convenient way to print envelopes, transparencies, custom-size paper, or other types of paper without having to unload the other trays.
3. Slide out the tray extender and, if necessary, open the additional tray extender. 4. Slide the width guides slightly wider than the print media. 5. Place print media into the tray with the side to be printed down, and the top, short edge in first. NOTE: If you are printing on two sides, see Print on both sides of the paper (duplex printing) on page 95 for loading instructions.
6. Slide the paper width guides inward until they lightly touch the print media stack on both sides without bending it. Make sure that the media fits under the tabs on the width guides. CAUTION: Wait for the printer to finish printing before closing tray 1 (optional). Closing the tray before the printer finishes can cause jams. Load envelopes in tray 1 Many types of envelopes can be printed from tray 1. Up to 10 envelopes can be stacked in the tray.
ENWW 2. Slide out the tray extender and, if necessary, open the additional tray extender. 3. Set the paper-width guides. 4. Load as many as 10 envelopes in the center of tray 1 with the side to be printed on facing down, with the stamp area farthest from the printer, and the short edge toward the printer. Slide the envelopes into the printer as far as they will go without forcing them.
5. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure that the envelopes fit under the tabs on the guides. Load tray 2 Tray 2 holds up to 250 sheets of standard paper and adjusts for many sizes. CAUTION: The paper path for tray 3 passes through tray 2. If either tray 2 or tray 3 is partially pulled out or removed, media from tray 3 cannot feed into the printer. This causes the printer to jam. CAUTION: To avoid jams, never open or remove a tray during printing. 68 1.
3. Adjust the length guide until the arrow points to the size that you are loading. 4. Move the side width guides until the arrow on the right width guide points to the size that you are loading. 5. Load the media into the tray. If this is special paper such as letterhead, load it face-up with the top edge toward the front of the tray. NOTE: If you are duplex printing, see Print on both sides of the paper (duplex printing) on page 95 for loading instructions.
6. Make sure that the stack of media is flat and that the media is below the height tabs. 7. Slide the tray back into the printer. Load tray 3 Optional tray 3 holds up to 500 sheets of standard paper and adjusts for many sizes. Tray 3 is installed underneath tray 2. When tray 3 is installed, the printer detects it and lists tray 3 as a choice in the control panel CONFIGURE DEVICE menu. CAUTION: The paper path for tray 3 passes through tray 2.
ENWW 2. Raise the output bin extension. 3. Adjust the length guide until the arrow points to the size that you are loading. 4. Move the side width guides until the arrow on the right width guide points to the size that you are loading.
5. Load the media into the tray. If this is special paper, such as letterhead, load it face-up with the top edge toward the front of the tray. NOTE: If you are duplex printing, see Print on both sides of the paper (duplex printing) on page 95 for loading instructions. 72 6. Make sure that the stack of media is flat in the tray at all four corners, and keep it below the height tabs. 7. Slide the tray back into the printer.
Configure trays You can configure the printer trays by type and size. Load different media in the printer trays and then request media by type or size in the software program. NOTE: If you have used previous HP Color LaserJet printers, you might be accustomed to configuring tray 1 to first mode or cassette mode. To mimic the settings for first mode, configure tray 1 for ANY SIZE and ANY TYPE.
There are three steps to set up custom paper. When all are completed, the display returns to the PAPER HANDLING menu. After a custom size is set for a tray, the printer retains the setting until you change it in the control panel. 2 y x 1 1 X dimension 2 Y dimension Unit of measure 1. Press to highlight UNIT OF MEASURE, and then press 2. Press or . to highlight the correct measurement, and then press . X dimension The X dimension is the width of the page as it feeds into the printer. 1.
NOTE: For envelopes of other sizes, adjust the margin settings appropriately. 4. Click Print in the software program or printer driver. Address type Left margin Top margin Return 15 mm (0.6 in) 15 mm (0.6 in) Destination 102 mm (4.0 in) 51 mm (2.0 in) Configure tray 2 or tray 3 for custom paper The printer automatically detects many sizes of paper, but you can also configure trays for custom paper sizes.
After the unit of measure is set properly, set the X dimension as follows: 6. Press or to highlight the correct value, and then press . If the value entered is outside the valid range, Invalid value appears for two seconds. The controlpanel display prompts you to enter another value. After the X dimension is set properly, set the Y dimension as follows: 7. Press or to highlight the correct value, and then press .
Transparency ● The printer does not stop any pages for sensing but distinguishes between transparencies (Transparency mode) and paper (Normal mode). ● This is the fastest mode and is useful for high-volume printing in Normal mode. Tray 2 or tray 3 sensing Expanded sensing ● The printer stops the first five pages fed from each paper tray to sense the type and averages the five results.
78 Chapter 6 Paper and print media ENWW
7 ENWW Use product features ● Sleep Delay and Sleep Mode features ● Manage stored jobs 79
Sleep Delay and Sleep Mode features The SLEEP DELAY feature determines how long the printer must be inactive before it switches to sleep mode to reduce power consumption. You can set the length of time before the printer goes into sleep mode to one of the following settings: ● 1 MINUTE ● 15 MINUTES ● 30 MINUTES (the default setting) ● 45 MINUTES ● 60 MINUTES ● 90 MINUTES ● 2 HOURS ● 4 HOURS NOTE: The printer display appears dimmed when the printer is in sleep mode.
Manage stored jobs NOTE: This feature is available only for printers with installed hard drives. To store print jobs on the printer, use the Job Storage tab in the printer driver Properties dialog box. After a job is stored, you can print it or delete it from the printer control panel. Print a stored job 1. Press Menu. 2. Press to highlight RETRIEVE JOB, and then press . A list of users appears. If no jobs are stored , then the message NO STORED JOBS appears. 3.
82 Chapter 7 Use product features ENWW
8 ENWW Print tasks ● Media type and tray loading ● Access the printer driver ● Control print jobs ● Cancel a print job ● Use different paper and print covers ● Print a blank first page ● Use watermarks ● Create and use printing shortcuts in Windows ● Resize documents ● Set a custom paper size from the printer driver ● Print on both sides of the paper (duplex printing) ● Print multiple pages on one sheet of paper in Windows ● Setting the color options ● Using the HP Digital Imag
Media type and tray loading Minimum media dimensions are 148 x 210 mm (5.83 x 8.27 inches). Maximum media dimensions are 216 x 356 mm (8.5 x 14 inches). Table 8-1 Tray 1 media information Media type Media specifications Media quantity Driver settings Paper orientation Paper and cardstock, standard sizes Range: Maximum stack height: 10 mm (0.6 inch) Plain or unspecified N/A 60 g/m2 (16 lb) bond to 163 g/m2 (43 lb) bond Equivalent to 100 sheets of 75 g/m2 (20 lb) bond.
Table 8-2 Tray 2, tray 3, and tray 4 media information (continued) Media type Media specifications Media quantity Driver settings Paper orientation Light glossy, glossy, or heavy glossy Side to be printed on facing up Output (tray 2), or 200 sheets (tray 3) Glossy Range: 106 g/m2 (28 lb) bond to 120 g/m2 (32 lb) bond ENWW Maximum stack height: 100 sheets (tray 2), or 200 sheets (tray 3) Media type and tray loading 85
Access the printer driver For information about opening the printer driver, see Change printer-driver settings for Windows on page 38.
Control print jobs In Windows, three settings affect how the printer driver pulls media when you send a print job. The Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatically uses the default printer settings to select a tray.
Cancel a print job You can stop a print request by using the printer control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Cancel the current print job from the printer control panel 1. Press Stop on the printer control panel. 2.
Use different paper and print covers Follow these instructions for printing a first page that is different from other pages in the print job. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Paper/Quality tab. 4. In the Special pages list box, click Print pages on different paper. 5. Click Settings. 6. Select the settings that you want to use to print specific pages on different paper. Click Add. 7.
Print a blank first page 90 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Paper/Quality tab. 4. In the Special pages list box, click Covers. 5. Click Settings. 6. Select the settings that you want to use to add blank or preprinted covers. Click Add. 7. Click OK to return to the Paper/Quality tab. 8. Click OK.
Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. From the Effects tab, click the Watermarks drop-down list. 4. Click the watermark that you want to use. To create a new watermark, click Edit. 5. If you want the watermark to appear only on the first page of the document, click First Page Only. 6.
Create and use printing shortcuts in Windows Use printing shortcuts to save the current driver settings for reuse. Shortcuts are available on most printer-driver tabs. You can save up to 25 printing shortcuts. Create a printing shortcut 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Select the print settings that you want to use. Click Save As. 4. In the Printing Shortcuts box, type a name for the shortcut. 5. Click OK.
Resize documents Use the document resizing options to scale a document to a percentage of its normal size. You can also choose to print a document on a different size paper, with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, next to % of Actual Size, type the percentage by which you want to reduce or enlarge your document.
Set a custom paper size from the printer driver 94 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Paper or Paper/Quality tab, click Custom. 4. On the Custom Paper Size window, type the name of the custom paper size. 5. Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed. 6.
Print on both sides of the paper (duplex printing) NOTE: Two-sided printing is available for the HP Color LaserJet CP3505dn and CP3505x printers. Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side down, top-edge first.
Print on both sides manually 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side down, top-edge first. ● For all other trays, load letterhead paper with front side down, and the top edge at the back of the tray. CAUTION: To avoid jams, do not load paper that is heavier than 105 g/m2 (28 lb bond). 2.
Print multiple pages on one sheet of paper in Windows You can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. Click the Finishing tab. 4. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5.
Setting the color options Options on the Color tab control how colors are interpreted and printed from software programs. You can choose either Automatic or Manual color options. For more information, see Manage color on page 104. ● Select Automatic to optimize the color and halftone settings for text, graphics, and photographs. The Automatic setting provides additional color options for programs and operating systems that support color-management systems.
Using the HP Digital Imaging Options dialog box Use HP Digital Imaging Options to print better-quality photos and images. NOTE: HP Digital Imaging Options are available for Windows 2000, Windows XP, Windows Server 2003, and Vista. The following options are available on the HP Digital Imaging Options dialog box: ● Contrast Enhancement: Enhance colors and contrast for washed-out photos. Click Automatic to allow the printer software to brighten areas of photos that need adjustment.
Use the Services tab If the product is connected to a network, use the Services tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. For more information, see Use the embedded Web server on page 113.
9 ENWW Color ● Use color ● Manage color ● Match colors 101
Use color The HP Color LaserJet CP3505 printers provide automatic color features that generate excellent color results. Carefully designed and tested color tables provide smooth, accurate color rendition of all printable colors. The printers also provide sophisticated tools for the experienced professional. HP ImageREt HP ImageREt is a technology that provides the best color print quality without having to change printer driver settings or make trade-offs between print quality, performance, and memory.
Print in four colors (CMYK) Cyan, magenta, yellow, and black (CMYK) are the inks that a printing press uses in four-color printing. Graphic arts (printing and publishing) environments typically use CMYK data files to provide rich, saturated colors for text and graphics. The printer uses the PS printer driver to accept CMYK colors.
Manage color Setting color options to Automatic typically produces the best possible print quality for color documents. However, you sometimes might want to print a color document in grayscale (black and white) or change one of the printer color options. ● In Windows, use the settings on the Color tab in the printer driver to print in grayscale or change the color options.
Table 9-1 Manual color options (continued) Setting description Setting options Neutral Grays ● The Neutral Grays setting determines the method for creating gray colors used in text, graphics, and photographs. Black Only generates neutral colors (grays and black) by using only black toner. This guarantees neutral colors without a color cast. ● 4-Color generates neutral colors (grays and black) by combining all four toner colors.
6. 7. Press to select one of the following options: ● DISABLE COLOR: This setting denies the printer color capabilities to all users. ● ENABLE COLOR: This is the default setting, which allows all users to use the printer color capabilities. ● COLOR IF ALLOWED: This setting allows the network administrator to allow color use for select users. Use the embedded Web server to designate users who can print in color. Press 106 Chapter 9 Color to save the setting.
Match colors The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.
Use the following procedure to print color samples from the printer control panel: 1. Press Menu. 2. Press to highlight INFORMATION, and then press 3. Press to highlight PRINT CMYK SAMPLES or PRINT RGB SAMPLES, and then press 108 Chapter 9 Color . .
10 Manage and maintain ENWW ● Information pages ● Configure e-mail alerts ● Use the embedded Web server ● Use HP Easy Printer Care Software ● Use the HP Printer Utility for Macintosh ● Manage supplies ● Replace supplies and parts ● Clean the printer ● Manage memory 109
Information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The table below provides the procedures for printing the information pages. Page description How to print the page Menu map 1. Press Menu. Shows the control-panel menus and available settings. 2. Press 3. If PRINT MENU MAP is not highlighted, press and then press . to highlight INFORMATION, and then press .
Page description How to print the page NOTE: This option does not appear if no mass storage devices are installed. PCL or PS font list 1. Press Menu. Shows which fonts are currently installed in the printer. 2. Press 3. Press to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST, and then press . to highlight INFORMATION, and then press . NOTE: The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.
Configure e-mail alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.
Use the embedded Web server NOTE: When the printer is directly connected to a computer, use HP Easy Printer Care Software to view the printer status.
Tab or section Description Information tab ● Device Status: Shows the printer status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the printer configuration page. ● Supplies Status: Shows the life remaining of HP supplies, with 0 percent indicating that a supply is empty.
Tab or section Description Networking tab Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. This tab does not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server. Provides the ability to change network settings from your computer. NOTE: Other links The Networking tab can be password-protected.
Use HP Easy Printer Care Software HP Easy Printer Care Software is an application that you can use for the following tasks: ● Check the printer status. ● Check supplies status. ● Set up alerts. ● Gain access to troubleshooting and maintenance tools. You can use HP Easy Printer Care Software when the printer is directly connected to your computer or when it is connected to a network. You must perform a complete software installation to use HP Easy Printer Care Software.
Section Description Support tab ● Provides device information, including alerts for items needing attention. Provides help information and links. ● Provides links to troubleshooting information and tools. ● Provides links to the HP Web site for registration, support, and for ordering supplies. NOTE: If you use a dial-up connection and did not connect to the Internet when you first opened the HP Easy Printer Care Software, you must connect before you can visit these Web sites.
Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X V10.2 or V10.3 computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2 1. Open the Finder, and then click Applications. 2. Click Library, and then click Printers. 3. Click hp, and then click Utilities. 4. Double-click HP Printer Selector to open the HP Printer Selector. 5. Select the printer that you want to configure, and then click Utility.
ENWW Item Description Additional Settings Provides access to the embedded Web server. E-mail Alerts Configures the printer to send e-mail notices for certain events.
Manage supplies Using, storing, and monitoring print cartridges can help ensure quality printer output. Supplies life The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. For example, when printing text at 5 percent coverage, an HP print cartridge lasts an average of 4,000 or 6,000 pages, depending on the printer model. (A typical business letter is about 5 percent coverage.
For more precise levels, follow the instructions in the table below to print a supplies status page. Device Procedure Printer control panel 1. Press Menu. 2. Press 3. Press to highlight PRINT SUPPLIES STATUS PAGE, and then press print the supplies status page. to highlight INFORMATION, and then press . to HP Easy Printer Care Software In the Overview tab, in the Supplies Status section, click Supplies Details to open the supplies status page. Embedded Web server 1.
Print-cartridge authentication The printer automatically authenticates the print cartridges when the cartridges are inserted into the printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print cartridge. If the printer control panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see HP fraud hotline and Web site on page 122.
Replace supplies and parts Carefully follow the guidelines in this section when replacing printer supplies. Supply replacement guidelines To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the printer. ● Sufficient space is required above and in the front of the printer for removing supplies. ● The printer should be located on a flat, sturdy surface.
2. Remove the used print cartridge from the printer. 3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge from side to side. CAUTION: Do not touch the shutter or the surface of the roller.
5. Remove the orange shipping locks and the shipping tape attached to the left shipping lock from the new print cartridge. Discard the shipping tape and shipping locks according to local regulations. 6. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print cartridge until it is firmly seated. 7. Firmly close the front door. After a short time, the control panel should display Ready. 8. Installation is complete.
Clean the printer During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these types of problems. Clean the printer using the printer control panel 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight PRINT QUALITY, and then press . .
Manage memory The HP Color LaserJet CP3505 Series printers have one dual inline memory module (DIMM) slot that supports up to 1 GB RAM. Use the DIMM slot to upgrade the printer with the following items: ● More printer memory: DIMMs are available in 128, 256, 512 MB, and 1GB DDR 2 ● Other DIMM-based printer languages and printer options NOTE: Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not compatible with the printer.
2. On the right side of the printer, gently pull the black tabs together, and then pull the formatter assembly from the printer. 3. Place the formatter board on a clean, flat, grounded surface. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out. 4. Remove the new DIMM from the antistatic package, and then locate the alignment notch on the bottom edge of the DIMM.
5. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. 6. Push down on the DIMM until both latches engage the DIMM. NOTE: If you have difficulty inserting the DIMM, make sure that the notch on the bottom of the DIMM is aligned with the bar in the slot.
8. Reconnect the power cable and USB or network cable, and then turn on the printer. 9. After installing a memory DIMM, see Enable memory on page 130. Enable memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this printer and select Properties. 3. On the Configure tab, click More. 4.
11 Problem solve ENWW ● Basic troubleshooting checklist ● Control-panel messages ● Common causes of jams ● Clear jams ● Paper-handling problems ● Diagnostic test pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting 131
Basic troubleshooting checklist If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on? ● Is the printer in the Ready state? ● Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed? For additional informa
Control-panel messages Four types of control-panel messages can indicate the status of or problems with the printer. Message type Description Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message Ready appears if the printer is online.
Control panel message Description Recommended action 11.XX INTERNAL CLOCK ERROR The printer's internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on. Contact HP support. A jam has occurred inside the front door. Open the front door and clear the jam. alternates with To continue press 13.XX.YY DUPLEX JAM INSIDE FRONT DOOR See Clear jams from input trays on page 150.
Control panel message Description Recommended action See Clear jams from input trays on page 150. If the message persists after clearing all pages and exiting Help, contact HP Support. 13.XX.YY JAM INSIDE TOP COVER A page is jammed underneath the front cover. Open the front door and remove any jammed media. The printer has received more data from the computer than fits in available memory. 1. alternates with For help press 20 INSUFFICIENT MEMORY alternates with To continue press 2.
Control panel message Description Recommended action 41.5 UNEXPECTED TYPE IN TRAY X The printer senses a different media type than what is configured in the tray. 1. Press 2. To print from the current tray, load the tray with the size and type indicated. alternates with LOAD TRAY X to print from a different tray. Ensure that all trays are configured correctly before printing again. See Configure trays on page 73 for more information. 41.X ERROR A printer error has occurred. 1.
Control panel message Description Recommended action 59.XY ERROR A printer motor error has occurred. 1. Turn the printer off and then on. 2. If the message persists, contact HP Support. alternates with To continue turn off then on NOTE: This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed. 62 NO SYSTEM 68.X PERMANENT STORAGE FULL alternates with To continue press No system was found.
Control panel message Description Recommended action
Control panel message Description Clearing paper path The printer jammed or detected misplaced No action necessary. media. The printer is attempting to eject these pages automatically. CLOSE TOP COVER AND FRONT DOOR The top cover and front door need to be closed. Close the top cover and front door. CODE CRC ERROR An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. 1. Reinstall the firmware. 2.
Control panel message Description Recommended action INFLATE FAILURE An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the problem persists, contact HP Support. Initializing This message appears when the printer is turned on and begins initialization. No action necessary. Initializing permanent storage This message appears when the printer is turned on to show that permanent storage is being initialized. No action necessary.
Control panel message Description DO NOT POWER OFF specifies a sequence number indicating the current program being loaded. MANUALLY FEED Tray 1 is empty and no other tray is available. alternates with Recommended action Load media into tray 1, and press continue. Press For help press to for help. or See Configure trays on page 73 for more information.
Control panel message Description Recommended action ORDER CARTRIDGE The identified print cartridge is nearing the end of its useful life. The printer is ready and will print for the estimated number of pages indicated. Order the identified print cartridge. Printing will continue until REPLACE CARTRIDGE appears. alternates with Ready NOTE: Estimated pages remaining is based upon historical page coverage with this supply. See Supplies and accessories on page 181 for more information.
Control panel message Description Recommended action Printing... FILE DIRECTORY The printer is generating the mass storage directory page. The printer will return to the Ready state when the page has printed. No action necessary. Printing... FONT LIST The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page has printed. No action necessary. Printing... MENU MAP The printer is generating the printer menu No action necessary.
Control panel message Description Recommended action RAM DISK FILE SYSTEM IS FULL The printer received a PJL file system command to store something on the file system, but the file system is full. 1. Use HP Web Jetadmin software to delete files from the RAM disk memory and try again. 2. To remove this message from the display, press . 1. To enable writing to the RAM disk memory, use HP Web Jetadmin to turn off write protection. 2. To remove this message from the display, press .
Control panel message Description Recommended action See Supplies and accessories on page 181 for more information. REPLACE SUPPLIES alternates with More than one supply item is low, and the REPLACE SUPPLIES setting in SYSTEM SETUP is set to STOP AT LOW. 1. Press Menu and navigate to the SUPPLIES STATUS menu in order to identify which supplies should be ordered. 2. Order the supplies. 3. Press To continue press to continue printing. See Supplies and accessories on page 181 for more information.
Control panel message Description Recommended action SANITIZING DISK X% COMPLETE The memory disk is being sanitized. This process might take up to an hour. During this time, no jobs can be printed. Do not turn off the printer. Wait for the process to complete. alternates with The printer automatically restarts at the end of the sanitation process. DO NOT POWER OFF Setting saved A menu selection has been saved. No action necessary.
Control panel message Description Recommended action USB ACCESSORY ERROR The printer has detected too much current on 1. the USB storage accessory. 2. Turn the printer off. Remove the USB storage accessory. 3. Replace the USB storage accessory. 4. Turn the printer on. USB Storage initializing The USB storage device is initializing. No action necessary. USB Storage not functional The USB storage device is not working. Replace the USB storage device.
Common causes of jams Common causes of jams1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Supported paper and print media sizes on page 61. A component is installed incorrectly. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. You are using media that has already passed through a printer or copier. Do not use media that has been previously printed on or copied. An input tray is loaded incorrectly.
Clear jams Jam locations Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clear jams from input trays on page 150.
5. Press to highlight OFF, and then press 6. Press Menu to return to the Ready state. . Clear jams from input trays Procedures in the following sections correspond with a jam message that might appear on the control panel. Tray 1 1. Remove the media from the tray. 2. Grasp the jammed sheet by both corners and pull. 3. Place the media stack in tray 1.
4. Confirm that the media guides are against the stack without bending it and that the stack does not extend above the fill tabs. 5. Press to resume printing. Tray 2 or tray 3 ENWW 1. If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is visible, remove it. 2. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media. 3. Pull out tray 2 and place it on a flat surface.
4. If the jammed sheet is visible, remove it. 5. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed media. 6. Replace tray 2 and optional tray 3. NOTE: Use tray 1 when printing on heavier paper. 7. Press to resume printing. NOTE: When printing from tray 2, printing resumes automatically.
Clear jams from inside the product Fuser area (top cover) 1. Open the top cover. 2. If the jammed sheet is visible, remove it and then close the top cover. 3. If the sheet is not visible, turn off the printer. WARNING! The fuser will be hot. Wait 10 minutes before proceeding.
4. Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove it. 5. On the fuser, lift the shutter door. CAUTION: Do not open the shutter door while the fuser is in the printer. 6. Remove any jammed sheets. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing.
7. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer. Press the fuser down until it clicks into place. 8. Close the top cover and then turn on the printer. Front door 1. Open the front door. CAUTION: Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of it. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing.
2. Remove any visible media. 3. Locate the green registration-plate tabs that are below the bottom print cartridge. 4. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing.
5. Close the front door. Clear jams from the duplexer NOTE: This issue occurs only in models that provide automatic 2-sided printing. 1. Turn off the printer, and open the top cover. If any media is visible, remove it. 2. ENWW Open the front door.
3. Rotate the transfer unit up and away from the front door. 4. Remove any jammed sheets from under the transfer unit. 5. Locate the green registration-plate tabs that are below the bottom print cartridge.
6. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the registration plate to its closed position. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing. 7. ENWW Close the front door and then turn on the printer.
Paper-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and accessories on page 181. For paper specifications for this printer, see Supported paper and print media sizes on page 61. Printer feeds multiple sheets Cause Solution The tray is overfilled. Remove excess media from the tray. The paper exceeds the maximum stack-height indicator mark in the tray (trays 2 or 3).
Printer pulls from an incorrect tray Cause Solution The media size is not configured correctly for the tray. Print a configuration page or use the control panel to determine the size for which the tray is configured. The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray. Load media in the requested tray. or Change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu.
Media does not feed from trays 2 and 3 Cause Solution Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper path. Closely inspect the fuser area for jams. See Clear jams on page 149. Tray 3 (500-sheet paper feeder) does not appear as a tray option. Tray 3 appears as an option only if it is installed. Verify that tray 3 is correctly installed and that the printer driver has been configured to recognize tray 3.
Envelopes jam or will not feed into the printer Cause Solution The envelope orientation is incorrect. Verify that the envelope is loaded correctly. See Configure trays on page 73. This printer does not support the envelopes. See Supported paper and print media sizes on page 61 or the HP LaserJet Printer Family Print Media Specification Guide. Tray 1 is configured for a size other than envelopes. Configure tray 1 size for envelopes.
Printer will not perform duplexing (2-sided printing) or duplexes incorrectly Cause Solution The printer model does not support automatic 2-sided printing. The HP Color LaserJet CP3505 and CP3505n printers do not support automatic 2-sided printing. The printer configuration is not set for duplexing. Run the automatic configuration feature: 1. On the Windows taskbar, click Start, click Settings, and then click Printers. ◦ For Windows 2000 and Windows XP, click Start, and then click Printers. 2.
Diagnostic test pages From the printer control panel, you can print information pages that can help you diagnose printer problems. Page Description Paper-path-test page The paper-path-test page is useful for testing the printer paper handling features. You can define the paper path that you want to test by selecting the source and other available options. 1. Press Menu. 2. Press to highlight DIAGNOSTICS, and then press 3. Press to highlight PAPER PATH TEST, and then press . .
Printer response problems The control-panel display is blank Cause Solution The printer power button is in the off position. Verify that the printer is on. Fans may run while the printer is in standby mode (off). The printer memory DIMMs are defective or installed incorrectly. Verify that the printer memory DIMMs are correctly installed and are not defective. The power cord is not firmly plugged into both the printer and the power receptacle.
The printer is on, but nothing prints Cause Solution The computer port is not configured or is not working correctly. Connect another peripheral to this port to verify that the port is working. The printer has not been correctly named for the network or for a Macintosh. For Macintosh, use the appropriate utility to name the printer on the network. From the Chooser, select the AppleTalk zone and the printer.
Cannot select the printer from the computer Cause Solution The network is not configured correctly for this printer. Use the network software to verify the printer network configuration, or consult with the network administrator. The power receptacle is not working correctly. Connect the printer to a different power receptacle. A message appears that 2-sided printing is not available for the type and size selected Cause Solution The selected paper is not supported for automatic 2-sided printing.
Printer control-panel problems The following table lists common printer control-panel problems and suggested solutions for resolving them. When powering up the printer for the first time, the control panel remains blank. Cause Solution The formatter became disconnected during shipment. 1. Turn off the printer. 2. The formatter cover has a black lever at the top and bottom. While pushing the top black lever down and the bottom black lever up, use the levers to pull the formatter partially out. 3.
Color-printing problems Printing black instead of color Cause Solution Grayscale is selected in the software program or printer driver. In the software program or printer driver, select Color mode instead of Grayscale or Monochrome mode. The correct printer driver is not selected in your software program. Select the correct printer driver. No color appears on the configuration page. Contact HP support.
Inconsistent colors print after installing a print cartridge Cause Solution The printer might need calibration. Calibrate the printer. See Calibrate the printer on page 180. The print cartridge might be a refilled cartridge. Use a genuine HP print cartridge. See Supplies and accessories on page 181. Printed colors do not match screen colors Cause Solution Extremely light screen colors are not being printed. The software program might interpret extremely light colors as white.
Incorrect printer output Printer output problems Incorrect fonts print Cause Solution The font has not been correctly selected in the software program. Reselect the font in the software program. The font is not available to the printer. Download the font to the printer or use another font. (In Windows, the driver does this automatically.) The correct printer driver is not selected. Select the correct printer driver.
Partial printout Cause Solution A memory-error message appears on the printer control panel. 1. Increase printer memory by deleting unneeded downloaded fonts, style sheets, and macros from the printer memory. or 2. The file that you are printing contains errors. Add more memory to the printer. Check the software program to verify that the file does not contain errors. 1. From within the same program, print another file that you know is error-free. or 2. Print the file from another program.
Macintosh problems This section lists problems that can occur when using Mac OS X. The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD file is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. If necessary, reinstall the software.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The interface cable might be defective or of poor quality.
When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution Hardware troubleshooting ● Check that the printer is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the appropriate high-speed USB cable. ● Ensure that you do not have too many USB devices drawing power from the chain.
Software program problems Cannot change system selections Cause Solution The printer control panel locks out system software changes. Contact the network administrator. The software program does not support system changes. See the software program documentation. The correct printer driver is not loaded. Load the correct printer driver. The correct program driver is not loaded. Load the correct program driver.
Print-quality troubleshooting If you are experiencing problems with print quality, the following sections might help you identify the cause of the problem. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP paper specifications. See Supported paper and print media sizes on page 61. ● The surface of the media is too smooth. Use paper that meets HP paper specifications.
● If printed colors look wrong when printed, select different colors in the software program or printer driver. ● If you are using a reflective overhead projector with the printed transparencies, use a standard overhead projector instead. Print-quality problems associated with the environment If the printer is operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See the printer getting started guide for operating-environment specifications.
Calibrate the printer Calibration is a printer function that optimizes print quality. If you experience any print-quality problems, calibrate the printer. 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press 3. Press to highlight PRINT QUALITY, and then press 4. Press to highlight FULL CALIBRATE NOW, and then press 180 Chapter 11 Problem solve . . .
A ENWW Supplies and accessories ● To order supplies in the U.S., go to http://www.hp.com/sbso/product/supplies. ● To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html. ● To order supplies in Canada, go to http://www.hp.ca/catalog/supplies. ● To order supplies in Europe, go to http://www.hp.com/go/supplies. ● To order supplies in Asia-Pacific, go to http://www.hp.com/paper/. ● To order accessories, go to http://www.hp.com/go/accessories.
Parts and supplies Spare parts and supplies for this printer will be available for at least five years after production has stopped. The table below lists available supplies and accessories for the HP Color LaserJet CP3505 printers.
Ordering by using the embedded Web server Use the following steps to order printing supplies directly through the embedded Web server (see Use the embedded Web server on page 113). ENWW 1. In the Web browser on the computer, type the IP address for the printer. The printer status window appears. Or, go to the URL provided in the alert e-mail. 2. If asked to provide a password, type the password. 3. On the left side of the Device Configuration window, click Order Supplies.
184 Appendix A Supplies and accessories ENWW
B ENWW Service and support 185
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP3505 Series Printer One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Customer self repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Limited warranty for print cartridges and image drums This HP Print Cartridge is warranted to be free from defects in materials and workmanship. This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support http://www.hp.com/support/cljcp3505 Get support for products used with a Macintosh computer www.hp.
HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.
Repack the printer If your printer needs to be moved or shipped to another location, perform the following procedure to repack the printer. CAUTION: Shipping damage as a result of inadequate packing is the customer's responsibility. The printer must remain upright during shipment. Repack the printer CAUTION: It is extremely important to remove the print cartridges before shipping the printer.
C Printer specifications The printer specifications provide information about the size and weight, amount of power needed and used, and noise output of the printer. The specifications also describe how the different operating modes affect power consumption, heat output, and noise output. Physical specifications Table C-1 Physical dimensions for the HP Color LaserJet CP3505 printers 1 ENWW Product Height Depth Width Weight1 Base model 400 mm (15.7 in) 450 mm (17.7 in) 400 mm (15.7 in) 20.
Electrical specifications WARNING! Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This may damage the printer and void the product warranty. Table C-2 Electrical specifications for the HP Color LaserJet CP3505 printers Item 110-volt models 220-volt models Power requirements 100 to 127 V (+/-10%) 220 to 240 V (+/-10%) 50 to 60 Hz (+/-2 Hz) 50 to 60 Hz (+/-2 Hz) 6.5 A 3.
Power-consumption specifications Table C-3 Power consumption (average, in watts)1 1 Product Model Printing2 Ready3 Sleep4 Off Heat outputReady (BTU/ hour)5 HP Color LaserJet CP3505 437 48 15 0.5 162 HP Color LaserJet CP3505n 437 48 15 0.5 162 HP Color LaserJet CP3505dn 437 48 15 0.5 162 HP Color LaserJet CP3505x 407 46 15 0.7 162 The power consumption reflects the highest values measured for color and monochrome printing when using standard voltages.
Acoustic specifications Table C-4 Acoustic emissions for theHP Color LaserJet CP3505 printers 1 Sound power level Declared per ISO 9296 Printing (20 ppm)1 LWAd = 6.4 Bels (A) [64 dB (A)] Ready LWAd = 5.4 Bels (A) [54 dB (A)] Sound pressure level: bystander position Declared per ISO 9296 Printing (20 ppm)1 LpAm = 50 dB (A) Ready LpAm = 40 dB (A) The printing speed is 20 ppm for letter-size media and 21 ppm for A4-size media. NOTE: These values are subject to change.
Operating-environment specifications Table C-5 Operating environment specifications Environment Recommended Allowed Temperature 17 to 25° C (62.6 to 77° F) 10 to 27° C (50 to 81° F) Humidity 20 to 60% relative humidity (RH) 10 to 70% RH Altitude Not applicable 0 to 2600 m (0 to 8530 ft) NOTE: These values are subject to change.
198 Appendix C Printer specifications ENWW
D Regulatory information This section contains the following regulatory information: ENWW ● FCC statement ● Environmental stewardship ● Declaration of conformity ● Country/region specific statements 199
FCC statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental stewardship Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3). Power consumption Power usage drops significantly while in Ready and Sleep mode, which saves natural resources and saves money without affecting the high performance of this product.
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (two to eight cartridges) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape up to eight single boxes together using strapping or packaging tape (up to 70 lbs). 3. Use a single pre-paid shipping label.
HP Color LaserJet CP3505 printers Type: carbon monofluoride lithium battery BR1632 Weight: (1.5 g) Location: On formatter board User-removable: No For recycling information, you can go to http://www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
Declaration of conformity Declaration of Conformity according to ISO/IEC 17050-1 and EN 17050-1 Manufacturer’s Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Names:3) HP Color LaserJet CP3505 Series printers Regulatory Model:2) BOISB-0504-00 Including Q5985A – Optional 500 Sheet Input Tray ALL Q6470A, Q7581A, Q7582A, Q7583A Product Options: Print Cartridges: conforms to the following Product Specifications
Country/region specific statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet CP3505, CP3505n, CP3505dn, CP3505x, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
Substances Table (China) 208 Appendix D Regulatory information ENWW
Index Symbols/Numerics 2-sided printing binding options 96 control panel settings 95 A accessibility features 4 accessories ordering 181 address, printer Macintosh, troubleshooting 174 auto continue 29 automatic media sensing 76 B bin locating 5 blank pages printing 90 both sides, printing on 28 brightness, control panel display 28 buttons, control panel 10 C Canadian DOC regulations 206 cancelling a print job 88 cartridges features 4 recycling 201 status messages 11 cartridges, print Macintosh status 52 w
errors, auto-continuable 29 European Union, waste disposal 203 extended warranty 191 F FCC statement 200 features 3 file directory page printing 110 Finnish laser safety statement 207 first page blank 90 use different paper 49, 89 font list printing 111 fonts EPS files, troubleshooting 175 front door, locating 5 G grayscale printing 104 H HP Customer Care 190 HP Easy Printer Care Software using 116 HP Easy Printer Care software 42 HP fraud hotline 122 HP Jetdirect print servers 58 HP SupportPack 191 HP Web
operating systems, supported output bin extender 64 output bins locating 5 34 P pages per sheet 50, 97 paper configuring trays 26 custom sizes 62 custom-size 94 custom-size, Macintosh settings 49 document size, selecting 93 first page 49, 89 loading in tray 1 64 manual feed 27 pages per sheet 50, 97 supported sizes 61 paper handling menu 16 paper path test page 165 pausing a print job 88 PCL drivers 35 Personality feature 28 ports locating 6 troubleshooting Macintosh 175 power saving.
T Taiwan EMI statement 206 technical support online 190 test pages 165 toner cartridge.
© 2007 Hewlett-Packard Development Company, L.P. www.hp.
