HP Color LaserJet CP3525 Series Printer User Guide Product use Product management Product maintenance Problem solving www.hp.
HP Color LaserJet CP3525 Series Printer User Guide
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Table of contents 1 Product basics Conventions used in this guide ............................................................................................................ 2 Product comparison ............................................................................................................................. 3 Product features ................................................................................................................................... 4 Product walkaround .................
HP Universal Print Driver (UPD) ........................................................................................................ 48 UPD installation modes ..................................................................................................... 48 Select the correct printer driver for Windows ..................................................................................... 49 Priority for print settings .................................................................................
Set or change the network password ................................................................ 70 Manually configure IPv4 TCP/IP parameters from the control panel ................ 71 Manually configure IPv6 TCP/IP parameters from the control panel ................ 72 Disable network protocols (optional) ................................................................. 73 Disable IPX/SPX, AppleTalk, or DLC/LLC ........................................ 73 Link speed and duplex settings ...................
Set the wake time ............................................................................................ 106 Set economy modes from the EWS ................................................................ 106 Use job storage features .................................................................................................................. 107 Create a stored job .......................................................................................................... 107 Print a stored job ...
HP ColorSphere toner ..................................................................................................... 127 HP ImageREt 3600 .......................................................................................................... 127 Media selection ................................................................................................................ 127 Color options ..............................................................................................................
Determine the current firmware version ........................................................................... 157 Download new firmware from the HP Web site ............................................................... 157 Transfer the new firmware to the product ........................................................................ 157 Use the flash executable file to update the firmware ...................................... 157 Use FTP to upload the firmware through a browser ...................
Repetitive defects ruler .................................................................................................... 207 Overhead transparency defects ....................................................................................... 208 Print-quality problems associated with the environment .................................................. 208 Print quality problems associated with jams ....................................................................
Ozone production ............................................................................................................ 235 Power consumption ......................................................................................................... 235 Paper use ........................................................................................................................ 235 Plastics ..............................................................................................................
1 ENWW Product basics ● Conventions used in this guide ● Product comparison ● Product features ● Product walkaround 1
Conventions used in this guide Throughout this guide, several tips, notes, cautions, and warnings alert you about important information. TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.
Product comparison Model Features HP Color LaserJet CP3525 ● 100-sheet multipurpose input tray (Tray 1) ● 250-sheet input tray (Tray 2) ● 250-sheet, face-down output bin ● Hi-speed USB 2.0 port ● 256 megabytes (MB) of random access memory (RAM) ● 100-sheet multipurpose input tray (Tray 1) ● 250-sheet input tray (Tray 2) ● 250-sheet, face-down output bin ● Hi-speed USB 2.
Product features Speed and throughput Resolution Memory ● Print up to 30 pages per minute (ppm) on letter-size paper and 30 ppm on A4-size paper.
Paper-handling ● Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, envelopes, and other paper types. The tray holds up to 100 sheets of paper, 50 transparencies, or 10 envelopes ● Tray 2: 250-sheet tray. ● Optional Tray 3: 500-sheet paper and heavy media tray, and an optional HP Postcard media insert. (Both are included with the HP Color LaserJet CP3525x printer.) Holds standard and custom-size paper. This tray automatically detects common paper sizes.
Environment Security Self-help 6 Chapter 1 Product basics ● Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect print server (not included with the HP Color LaserJet CP3525 printer) ● One enhanced input/output (EIO) slot ● Sleep setting saves energy ● High content of recyclable components and materials ● Instant-on fuser saves energy ● Secure Disk Erase ● Security lock (optional) ● Job retention ● User PIN authentication for stored jobs ● IPsec security ● HP en
Product walkaround Front view 2 1 3 4 5 11 6 7 10 8 9 ENWW 1 Output-bin extension 2 Standard output bin 3 Duplex switchback guide (HP Color LaserJet CP3525dn printer and HP Color LaserJet CP3525x printer only) 4 Control panel 5 Right door (access for clearing jams) 6 Tray 1 (pull the handle to open the tray) 7 Power button (illuminates when turned on) 8 Lower-right door (access for clearing jams) 9 Tray 2 10 Optional Tray 3 (included with the HP Color LaserJet CP3525x printer) 1
Back view 1 2 3 8 1 Slot for a cable-type security lock 2 Interface ports 3 Power connection Chapter 1 Product basics ENWW
Interface ports 1 2 3 1 EIO interface expansion slot 2 RJ-45 network port (not activated with the HP Color LaserJet CP3525 printer) 3 Hi-speed USB 2.0 printing port Serial number and model number location The model number and serial number are listed on an identification label located on the back of the product. The serial number contains information about the country/region of origin, the product version, production code, and the production number of the product.
10 Chapter 1 Product basics ENWW
2 ENWW Control panel ● Use the control panel ● Control panel menus ● Menu hierarchy ● Show Me How menu ● Retrieve job menu ● Information menu ● Paper handling menu ● Configure device menu ● Diagnostics menu ● Service menu 11
Use the control panel The control panel has a color, graphical and text display that provides access to all product functions. Use the buttons to control jobs and the product status. The lights indicate overall product status. Control-panel layout The control panel includes a color, graphical and text display, job-control buttons, and three light-emitting diode (LED) status lights.
10 Stop button Halts the current job, presents a choice to resume or cancel the current job, clears paper from the product, and clears any continuable errors that are associated with the halted job. If the product is not printing a job, pressing Stop pauses the product. 11 Help button Provides detailed information, including animations, about product messages or menus. Interpreting control panel indicator lights Indicator On Off Flashing Ready Product is online (able to accept and process data).
Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the product, and will override the product controlpanel settings. See the help files associated with the software, or for more information on accessing the printer driver, see Software for Windows on page 45 or Use the product with Macintosh on page 57.
Menu hierarchy The following top-level menus are available: ENWW ● SHOW ME HOW. See Show Me How menu on page 16 for more information. ● RETRIEVE JOB. See Retrieve job menu on page 17 for more information. ● INFORMATION. See Information menu on page 19 for more information. ● PAPER HANDLING. See Paper handling menu on page 20 for more information. ● CONFIGURE DEVICE. See Configure device menu on page 21 for more information. ● DIAGNOSTICS. See Diagnostics menu on page 42 for more information.
Show Me How menu The SHOW ME HOW menu prints pages that provide more information about the product. To display: Press the Menu button 16 , and then select the SHOW ME HOW menu. Item Explanation CLEAR JAMS Provides instructions for clearing jams on the product. LOAD TRAYS Provides instructions for loading and configuring trays. LOAD SPECIAL MEDIA Provides instructions for loading special print media such as envelopes, transparencies, and labels.
Retrieve job menu The RETRIEVE JOB menu allows you to view listings of all stored jobs. To display: Press the Menu button , and then select the RETRIEVE JOB menu. NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Options Description Each user who has stored jobs is listed by name. Select the appropriate user name to see a list of stored jobs.
Item Sub-item Options Description copies in the driver and specify two copies on the control panel, a total of four copies of the job are printed.
Information menu Use the INFORMATION menu to access and print specific product information. To display: Press the Menu button , and then select the INFORMATION menu. Item Description PRINT MENU MAP Prints the control-panel menu map, which shows the layout and current settings of the control-panel menu items. PRINT CONFIGURATION Prints the product configuration pages, which show the printer settings and installed accessories.
Paper handling menu Use this menu to configure input trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. To display: Press the Menu button , and then select the PAPER HANDLING menu. NOTE: If you have used other HP LaserJet product models, you might be accustomed to configuring Tray 1 to First mode or Cassette mode. On HP Color LaserJet CP3525 Series printers, setting Tray 1 to ANY SIZE and ANY TYPE is equivalent to First mode.
Configure device menu The CONFIGURE DEVICE menu allows you to change the default printing settings, adjust the print quality, change the system configuration and I/O options, and reset the default settings. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this menu. , select the CONFIGURE DEVICE menu, and then select the To display: Press the Menu button PRINTING menu.
Menu item Values Description printable area is eighty 10-pitch characters on a single line. PRINT PS ERRORS OFF* Allows you to select to print PS error pages. ON PRINT PDF ERRORS OFF* Allows you to select to print PDF error pages. ON PCL sub-menu This menu configures settings for the printer control language. To display: Press the Menu button , select the CONFIGURE DEVICE menu, select the PRINTING menu, and then select the PCL menu.
Item Values MEDIA SOURCE MAPPING ENWW Description The PCL5 MEDIA SOURCE MAPPING command selects an input tray by a number that maps to the various available trays and feeders. STANDARD* The numbering is based on newer HP LaserJet printers with updated changes to the numbering of trays and feeders. CLASSIC The numbering is based on HP LaserJet 4 printers and earlier models.
Print Quality menu To display: Press the Menu button PRINT QUALITY menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Values Description ADJUST COLOR HIGHLIGHTS Range from +5 to –5. Default is 0. Adjust the darkness or lightness of highlights on a printed page.
Item Sub-item Values Description AUTO SENSE MODE TRAY 1 SENSING FULL SENSING (default) Sets the sensing option for Tray 1 for paper types using AUTO SENSE mode. TRANSPARENCY ONLY When FULL SENSING is selected, the product senses every page and switches modes accordingly. The product can distinguish transparencies from other paper types. When TRANSPARENCY ONLY is selected, the product senses only the first page. The product can distinguish transparencies from other paper types.
Item Sub-item Values Description reduces the effect of color-plane misregistration by overlapping the edges of adjacent objects slightly. AUTO CLEANING OFF* ON CLEANING INTERVAL 500* 1000 ● OFF turns off both trapping and adaptive halftoning. ● LIGHT sets trapping at a minimal level, and adaptive halftoning is on. ● NORMAL is the default trapping setting. Trapping is at a medium level and adaptive halftoning is on. ● MAXIMUM is the most aggressive trapping setting. Adaptive halftoning is on.
System setup menu Use the SYSTEM SETUP menu to change product- configuration defaults such as sleep mode, product personality (language), and jam recovery. To display: Press the Menu button SYSTEM SETUP menu. , select the CONFIGURE DEVICE menu, and then select the NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Values Description DATE/TIME DATE - - - - /[MMM]/[DD] YEAR = Allows you to set the correct date.
Item Sub-item COLOR/BLACK MIX Values Description AUTO* This menu item establishes how the product switches from color to monochrome (black and white) mode for maximum performance and for extending print cartridge life. MOSTLY COLOR PAGES MOSTLY BLACK PAGES AUTO resets the product to the factory default setting. Select MOSTLY COLOR PAGES if nearly all of your print jobs are color with high page coverage.
Item Sub-item Values Description PS DEFER MEDIA ENABLED* This option affects how paper is handled when printing from an Adobe PS print driver. DISABLED SIZE/TYPE PROMPT DISPLAY* DO NOT DISPLAY USE ANOTHER TRAY ENABLED* DISABLED ALTERNATIVE LETTERHEAD MODE ON OFF* DUPLEX BLANK PAGES AUTO* ● ENABLED uses HP’s paperhandling model. ● DISABLED uses the Adobe PS paper-handling model. This option controls whether the tray configuration message appears whenever a tray is closed.
Item Sub-item Values Description (duplexing). Two options are available: ● AUTO enables Smart Duplexing, which instructs the product not to process both sides if the second side is blank. This can improve print speed. ● YES disables Smart Duplexing and forces the duplexer to flip the sheet of paper even if it is printed on only one side. NOTE: This option is available only for the HP Color LaserJet CP3525dn printer or the HP Color LaserJet CP3525x printer.
Item PERSONALITY Sub-item Values Description AUTO* Sets the default personality to automatic switching, PCL, PDF, or PS modes. PCL PDF PS CLEARABLE WARNINGS JOB* ON AUTO CONTINUE OFF ON* REPLACE SUPPLIES Sets whether a warning is cleared on the control panel or when another job is sent. Determines product behavior when the system generates an Auto Continuable error. Sets the product behavior for when a supply item is low.
Item Sub-item Values Description Choose OVERRIDE AT OUT 2 to allow the product to continue printing when any color supply is past the end of its estimated capacity, including the toner collection unit. This option is not recommended because of the risk of overfilling the toner collection unit, which could result in the need to service your printer. Information about the remaining toner is not available when printing in Override mode.
Item Sub-item Values Description The default depends on which black print cartridge is installed. If the standard-capacity black print cartridge is installed, the default is 8%. If the high-capacity black print cartridge is installed, the default is 7%. COLOR SUPPLY OUT STOP* AUTOCONTINUE BLACK Sets the product behavior when a color supply has reached its estimated end of life.
I/O menu Items on the I/O (input/output) menu affect the communication between the product and the computer. If the product contains an HP Jetdirect print server, you can configure basic networking parameters by using this submenu. You can also configure these and other parameters through HP Web Jetadmin or the embedded Web server. For more information on these options, see Network configuration on page 68. To display: Press the Menu button O menu.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Sub-item Values Description Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP RELEASE and DHCP RENEW menus are available to set DHCP lease options. Use AUTO IP for automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Sub-item Values Description YES: The print server requests to renew the current DHCP lease. IPV6 SETTINGS PRIMARY DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. SECONDARY DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. ENABLE ON Use this item to enable or disable IPv6 operation on the print server. OFF* OFF: IPv6 is disabled. ON: IPv6 is enabled.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Sub-item Values Description For some networks, you might need to contact your Internet Service Provider (ISP) for the proxy server address. IPX/SPX PROXY PORT Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Sub-item Values Description KEEP: The current 802.1X settings are maintained. RESET SECURITY YES NO* Specify whether the current security settings on the print server will be saved or reset to factory defaults. YES: Security settings are reset to factory defaults. NO: The current security settings are maintained.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Sub-item Values Description SELECT ALL TESTS YES Use this item to select all available embedded tests. NO* Select YES to choose all tests. Select NO to select individual tests. EXECUTION TIME [M] Use this item to specify the length of time (in minutes) that an embedded test will be run. You can select a value from 0 to 24 minutes.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Sub-item Values PACKETS RECEIVED Shows the number of packets (0 - 65535) received from the remote host since the most recent test was initiated or completed. The default is 0. PERCENT LOST Shows the percent (0 to 100) of ping test packets that were sent with no response from the remote host since the most recent test was initiated or completed. The default is 0.
Table 2-1 Embedded Jetdirect and EIO Jetdirect menus (continued) Item Sub-item Sub-item Values Description 100TX AUTO: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX FULL: 1000 Mbps, full-duplex operation. Resets menu The RESETS menu allows you to reset factory settings, disable and enable sleep mode, and update the product after new supplies are installed. To display: Press the Menu button RESETS menu.
Diagnostics menu The DIAGNOSTICS menu allows you to run tests that can help you identify and solve problems with the product. To display: Press the Menu button , and then select the DIAGNOSTICS menu. NOTE: Values that have an asterisk (*) are the factory-default values. Some menu items have no default. Item Sub-item Values Description PRINT EVENT LOG Prints a report containing the last 50 entries in the product’s event log, starting with the most recent.
Item Sub-item Values Description COPIES 1* Determines how many pages should be sent from the specified source as part of the test. 10 50 100 500 MANUAL SENSOR TEST Performs tests to determine whether the paper path sensors are operating correctly. MANUAL SENSOR TEST 2 Performs additional tests to determine whether the paper path sensors are operating correctly. COMPONENT TEST A list of available components appears. PRINT/STOP TEST COLOR BAND TEST Range is 0 - 60,000 milliseconds.
Service menu The SERVICE menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.
3 ENWW Software for Windows ● Supported operating systems for Windows ● Supported printer drivers for Windows ● HP Universal Print Driver (UPD) ● Select the correct printer driver for Windows ● Priority for print settings ● Change printer-driver settings for Windows ● Remove software for Windows ● Supported utilities for Windows ● Software for other operating systems 45
Supported operating systems for Windows The product supports the following Windows operating systems: 46 ● Windows XP (32-bit and 64-bit) ● Windows Server 2003 (32-bit and 64-bit) ● Windows Server 2008 (32-bit and 64-bit) ● Windows 2000 (32-bit) ● Windows Vista (32-bit and 64-bit) Chapter 3 Software for Windows ENWW
Supported printer drivers for Windows ● HP PCL 6 (this is the default printer driver) ● HP postscript emulation Universal Print Driver (HP UPD PS) ● HP PCL 5 UPD Universal Print Driver (HP UPD PCL 5) - available for download from www.hp.com/ go/cljcp3525_software The printer drivers include online Help that has instructions for common printing tasks and also describes the buttons, checkboxes, and drop-down lists that are in the printer driver. NOTE: ENWW For more information about the UPD, see www.
HP Universal Print Driver (UPD) The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
Select the correct printer driver for Windows Printer drivers provide access to the product features and allow the computer to communicate with the product (using a printer language). Check the installation notes and readme files on the product CD for additional software and languages. HP PCL 6 driver description ● Provided on the product CD and at www.hp.
Priority for print settings Changes to print settings are prioritized depending on where the changes are made: NOTE: 50 The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Change printer-driver settings for Windows Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu in the software program, click Print. 1. 1. 2. Select the driver, and then click Properties or Preferences. The steps can vary; this procedure is most common. 2.
Remove software for Windows Windows XP 1. Click Start, Control Panel, and then Add or Remove Programs. 2. Find and select the HP Color LaserJet CP3525 from the list. 3. Click the Change/Remove button to remove the software. Windows Vista 52 1. Click Start, Control Panel, and then Programs and Features. 2. Find and select the HP Color LaserJet CP3525 from the list. 3. Select the Uninstall/Change option.
Supported utilities for Windows HP Web Jetadmin HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin.
Supported operating systems Supported browsers ● Microsoft® Windows 2000, Service Pack 4 ● Microsoft Windows XP, Service Pack 2 (32-bit and 64-bit) ● Microsoft Windows Server 2003, Service Pack 1 (32-bit and 64-bit) ● Microsoft Windows Server 2008 (32-bit and 64-bit) ● Microsoft Windows Vista™ (32-bit and 64-bit) ● Microsoft Internet Explorer 6.0 or 7.0 To download HP Easy Printer Care software , go to www.hp.com/go/easyprintercare.
Software for other operating systems OS Software UNIX For HP-UX and Solaris networks, go to www.hp.com/support/go/jetdirectunix_software to install model scripts using the HP Jetdirect printer installer (HPPI) for UNIX. For the latest model scripts, go to www.hp.com/go/unixmodelscripts. Linux ENWW For information, go to www.hp.com/go/linuxprinting.
56 Chapter 3 Software for Windows ENWW
4 ENWW Use the product with Macintosh ● Software for Macintosh ● Use features in the Macintosh printer driver 57
Software for Macintosh Supported operating systems for Macintosh The product supports the following Macintosh operating systems: ● Mac OS X V10.3.9, V10.4, V10.5, and later NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported. Supported printer drivers for Macintosh The HP installer provides PostScript® Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Macintosh computers.
Change printer-driver settings for Macintosh Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings 1. On the File menu, click Print. 1. On the File menu, click Print. Mac OS X V10.3 or Mac OS X V10.4 2. Change the settings that you want on the various menus. 2. Change the settings that you want on the various menus. 1. From the Apple menu, click System Preferences and then Print & Fax.
Software for Macintosh computers HP Printer Utility Use the HP Printer Utility to set up product features that are not available in the printer driver. You can use the HP Printer Utility when the product uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. Open the HP Printer Utility Mac OS X V10.3 or Mac OS X V10.4 Mac OS X V10.5 1. Open the Finder, click Applications, click Utilities, and then double-click Printer Setup Utility. 2.
Item Description E-mail Alerts Configures the product to send e-mail notices for certain events. Device Information Shows information about the currently selected product. Supported utilities for Macintosh Embedded Web server The product is equipped with an embedded Web server, which provides access to information about product and network activities. For more information, see Embedded Web server sections on page 135.
Use features in the Macintosh printer driver Print Create and use printing presets in Macintosh Use printing presets to save the current printer driver settings for reuse. Create a printing preset 1. On the File menu, click Print. 2. Select the driver. 3. Select the print settings. 4. In the Presets box, click Save As..., and type a name for the preset. 5. Click OK. Use printing presets 1. On the File menu, click Print. 2. Select the driver. 3.
Use watermarks A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a document. 1. On the File menu, click Print. 2. Open the Watermarks menu. 3. Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent message. Select Overlay to print a message that is not transparent. 4. Next to Pages, select whether to print the watermark on all pages or on the first page only. 5.
Print on both sides of the page (duplex printing) Use automatic duplex printing 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For Tray 1, load the letterhead paper face-down with the top edge feeding into the product first. ● For all other trays, load the letterhead paper face-up with the top edge at the right of the tray. 2. On the File menu, click Print. 3.
Select which option to use if another stored job already has that name. 5. ● Use Job Name + (1 - 99) appends a unique number to the end of the job name. ● Replace Existing File overwrites the existing stored job with the new one. If you selected Stored Job or Personal Job in step 3, type a 4-digit number in the box next to Use PIN To Print. When other people attempt to print this job, the product prompts them to enter this PIN number.
66 Chapter 4 Use the product with Macintosh ENWW
5 ENWW Connectivity ● USB connection ● Network configuration 67
USB connection This product supports a USB 2.0 connection. You must use an A-to-B type USB cable that is no longer than 2 meters (6.56 feet) Network configuration You might need to configure certain network parameters on the product. You can configure these parameters from the control panel, the embedded Web server, or for most networks, from the HP Web Jetadmin software.
Table 5-3 Messaging and management (continued) Service name Description EWS (embedded Web server) Allows you to manage the product through a Web browser. SNMP (Simple Network Management Protocol) Used by network applications for product management. SNMP v1, SNMP v3, and standard MIB-II (Management Information Base) objects are supported. LLMNR (Link Local Multicast Name Resolution) Specifies if the product responds to LLMNR requests over IPv4 and IPv6.
Table 5-5 Security features (continued) Service name Description benefits of encryption and authentication and allows for multiple configurations. Configure the network product View or change network settings You can use the embedded Web server to view or change IP configuration settings. 1. Print a configuration page, and locate the IP address. ● If you are using IPv4, the IP address contains only digits. It has this format: xxx.xxx.xxx.
Manually configure IPv4 TCP/IP parameters from the control panel In addition to using the embedded Web server, you can also use the control-panel menus to set an IPv4 address, subnet mask, and default gateway. 1. Press the Menu button 2. Press the down arrow button. to highlight the CONFIGURE DEVICE menu, and then press the OK 3. Press the down arrow to highlight the I/O menu, and then press the OK button. 4. Press the down arrow the OK button.
Manually configure IPv6 TCP/IP parameters from the control panel In addition to using the embedded Web server, you can also use the control-panel menus to set an IPv6 address. 1. Press the Menu button 2. Press the down arrow button. to highlight the CONFIGURE DEVICE menu, and then press the OK 3. Press the down arrow to highlight the I/O menu, and then press the OK button. 4. Press the down arrow the OK button. to highlight the EMBEDDED JETDIRECT MENU option, and then press 5.
Disable network protocols (optional) By factory default, all supported network protocols are enabled.
Link speed and duplex settings The link speed and communication mode of the print server must match the network. For most situations, leave the product in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the product from communicating with other network devices. If you need to make changes, use the product control panel. NOTE: Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1.
6 ENWW Paper and print media ● Understand paper and print media use ● Supported paper and print media sizes ● Custom paper sizes ● Supported paper and print media types ● Tray and bin capacity ● Special paper or print media guidelines ● Load trays ● Configure trays 75
Understand paper and print media use This product supports a variety of paper and other print media in accordance with the guidelines in this user guide. Paper or print media that does not meet these guidelines might cause the following problems: ● Poor print quality ● Increased jams ● Premature wear on the product, requiring repair For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do not use paper or print media made for inkjet printers.
Supported paper and print media sizes This product supports a number of paper sizes, and it adapts to various media. NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing. Table 6-1 Supported paper and print media sizes Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Letter 216 x 279 mm (8.5 x 11 in) Legal 216 x 356 mm (8.5 x 14 in) A4 210 x 297 mm (8.27 x 11.69 in) RA4 215 x 305 mm (8.5 x 12.0 in) A5 148 x 210 mm (5.83 x 8.
Table 6-1 Supported paper and print media sizes (continued) Size and dimensions Tray 1 Tray 2 Tray 3 (optional) Postcard (JIS) 100 x 148 mm (3.9 x 5.8 in) Double Postcard (JIS) 148 x 200 mm (5.8 x 7.9 in) 16K 184 x 260 mm (7.2 x 10.2 in) 16K 195 x 270 mm (7.7 x 10.6 in) 16K 197 x 273 mm (7.8 x 10.8 in) 8.5 x 13 216 x 330 mm (8.5 x 13 in) Envelope Commercial #10 105 x 241 mm (4.13 x 9.49 in) Envelope #9 100 mm x 226 mm (3.9 x 8.9 in) Envelope B5 176 x 250 mm (6.93 x 9.
Custom paper sizes This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within the minimum- and maximum-size guidelines for the product but are not listed in the supported paper sizes table. When using a supported custom size, specify the custom size in the print driver, and load the paper in a tray that supports custom sizes.
Supported paper and print media types For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ cljcp3525.
Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray 1 Paper Range: Maximum stack height: 10 mm (0.39 in) 60 g/m2 (16 lb) bond to 216 g/m2 (58 lb) bond Equivalent to 100 sheets of 75 g/ m2 (20 lb) bond Envelopes Less than 60 g/m2 (16 lb) bond to 90 g/m2 (24 lb) bond Up to 10 envelopes Labels Maximum 0.102 mm (0.004 in) thick Maximum stack height: 10 mm (0.39 in) Transparencies Minimum 0.102 mm (0.004 in) thick Maximum stack height: 10 mm (0.
Special paper or print media guidelines This product supports printing on special media. Use the following guidelines to obtain satisfactory results. When using special paper or print media, be sure to set the type and size in your print driver to obtain the best print results. CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise dots. HP laser paper is designed to withstand this extreme heat.
Load trays You can load different media in the trays and then request media by type or size by using the control panel. Paper orientation for loading trays If you are using paper that requires a specific orientation, load it according to the information in the following tables. NOTE: The ALTERNATIVE LETTERHEAD MODE setting affects the way you load letterhead or preprinted paper. This setting is turned off by default. For more information, see System setup menu on page 27.
Tray 1 Paper type Preprinted or letterhead Image orientation Portrait Duplex mode 1-sided printing 2-sided printing Landscape 1-sided printing 2-sided printing Prepunched 84 Portrait or landscape 1- or 2-sided printing Chapter 6 Paper and print media How to load paper How to load paper ALTERNATIVE LETTERHEAD MODE = Off ALTERNATIVE LETTERHEAD MODE = On Face down Face up Top edge leading into the product Bottom edge leading into the product Face up Face up Bottom edge leading into the
Paper type Envelopes ENWW Image orientation Duplex mode Long edge of the envelope feeding into the product 1-sided printing Short edge of the envelope feeding into the product 1-sided printing How to load paper How to load paper ALTERNATIVE LETTERHEAD MODE = Off ALTERNATIVE LETTERHEAD MODE = On Face down Not applicable Top edge leading into the product Face down Not applicable Top edge toward the back of the product Load trays 85
Tray 2 or optional Tray 3 Paper type Preprinted or letterhead Image orientation Portrait Duplex mode 1-sided printing 2-sided printing Landscape 1-sided printing 2-sided printing Prepunched 86 Portrait or landscape 1- or 2-sided printing Chapter 6 Paper and print media How to load paper How to load paper ALTERNATIVE LETTERHEAD MODE = Off ALTERNATIVE LETTERHEAD MODE = On Face up Face down Top edge at the right side of the tray Top edge at the left side of the tray Face down Face down
Paper type ENWW Image orientation Duplex mode How to load paper How to load paper ALTERNATIVE LETTERHEAD MODE = Off ALTERNATIVE LETTERHEAD MODE = On Load trays 87
Load Tray 1 TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/cljcp3525-loadtray1. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 88 1. Open Tray 1. 2. Fold out the tray extension to support the paper and set the side guides to the correct width. 3. Load paper in the tray face down and the short, top edge going into the product first.
ENWW 4. Make sure the stack fits under the tabs on the guides and does not exceed the load-level indicators. 5. Adjust the side guides so that they lightly touch the paper stack but do not bend it.
Print envelopes If your software does not automatically format an envelope, specify Landscape for page orientation in your software program or printer driver. Use the following guidelines to set margins for return and destination addresses on Commercial #10 or DL envelopes: Address type Left margin Top margin Return 15 mm (0.6 in) 15 mm (0.6 in) Destination 102 mm (4 in) 51 mm (2 in) For envelopes of other sizes, adjust the margin settings accordingly.
2. Adjust the paper-length and paper-width guides by squeezing the adjustment latch and sliding the guides to the size of the paper being used. 3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 4.
5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. Load the optional 500-sheet paper and heavy media tray (Tray 3) Tray 3 holds up to 500 sheets of standard paper. The product automatically detects the following standard sizes of paper in Tray 3: Letter, Legal, Executive, A4, A5, and B5 (JIS). CAUTION: Do not print envelopes or unsupported sizes of paper from Tray 3.
2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and sliding the guides to the size of the paper being used. 3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. NOTE: To prevent jams, do not overfill the tray. Be sure the top of the stack is below the tray full indicator. NOTE: If the tray is not adjusted correctly, an error message might appear during printing or the paper might jam. 4.
5. The control panel shows the tray’s paper type and size. If the configuration is not correct, follow the instructions on the control panel to change the size or type. Load custom-size paper into Tray 3 To use custom media, change the size setting on the control panel to CUSTOM and set the unit of measure, X DIMENSION and Y DIMENSION. 94 1. Slide open the tray. 2.
ENWW 3. Load paper into the tray face up. Check the paper to verify the guides lightly touch the stack, but do not bend it. 4. Slide the tray into the product. The control panel shows the paper type and size.
5. The control panel prompts you to set the paper size and type. Select the CUSTOM setting, and then configure the X and Y dimensions of the custom paper size. NOTE: See the label in the paper tray, or the following illustration, to determine the X and Y dimensions. Y X Load 4 x 6 inch (10 x 15 cm) size paper into Tray 3 TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/cljcp3525-loadtray3-4x6.
ENWW 2. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and adjusting the guides to the fully opened position. 3. Fit the HP postcard media insert into Tray 3 and then slide the insert to the right until it snaps into place. 4. Load 4 x 6 inch (10 x 15 cm) paper into the tray face up.
98 5. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and adjusting the guides to the fully closed position. 6. Slide the tray into the product. 7. The control panel prompts you to set the paper size and type. Select either 4 x 6 inch or 10 x 15 cm size paper.
Remove the HP postcard media insert ENWW 1. Adjust the paper-length and paper-width guides by squeezing the adjustment latches and adjusting the guides to the fully opened position. 2. To remove the HP postcard media insert, lift the tab, slide the insert toward the center of the tray, and then lift the insert to remove.
Configure trays The product automatically prompts you to configure a tray for type and size in the following situations: ● When you load paper into the tray ● When you specify a particular tray or media type for a print job through the printer driver or a software program and the tray is not configured to match the print-job’s settings The following message appears on the control panel:TRAY [TYPE] [SIZE] To change size or type press OK. To accept settings press .
Configure a tray by using the Paper Handling menu You can also configure the trays for type and size without a prompt from the product. 1. Press the Menu button 2. Press the down arrow to highlight the PAPER HANDLING menu, and then press the OK button. 3. Press the down arrow OK button. to highlight the size or type setting for the desired tray, and then press the 4. Press the up arrow or the down arrow to highlight the size or type.
Select the media by source, type, or size In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull media when you send a print job. Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in most software programs. Unless you change these settings, the product automatically selects a tray using the default settings. Source To print by Source select a specific tray for the product to pull from.
7 ENWW Use product features ● Economy settings ● Use job storage features ● Print business graphics or marketing material ● Print weatherproof maps and outdoor signs ● Set the duplex alignment 103
Economy settings You can adjust economy settings from the control panel or from the embedded Web server (EWS). Sleep delay The adjustable sleep mode feature reduces power consumption when the product has been inactive for an extended period. You can set the length of time before the product enters sleep mode. The default setting is 15 MINUTES. NOTE: The product display dims when the product is in sleep mode. This mode does not affect product warm-up time. Set sleep delay 1. Press the Menu button 2.
Set the real-time clock Use the real-time clock feature to set the date and time settings. The date and time information is attached to stored print jobs, so you can identify the most recent versions. Set the real-time clock Set the date Set the date format Set the time Set the time format ENWW 1. Press the Menu button 2. Press the down arrow the OK button. to highlight the CONFIGURE DEVICE menu, and then press 3. Press the down arrow OK button.
4. Press the down arrow button. to highlight the DATE/TIME menu, and then press the OK 5. Press the down arrow OK button. to highlight the TIME FORMAT menu, and then press the 6. Press the up arrow or down arrow OK button. / to select the time format, and then press the Set the wake time 1. Press the Menu button 2. Press the down arrow button. to highlight the CONFIGURE DEVICE menu, and then press the OK 3.
Use job storage features The following job-storage features are available for print jobs: ● Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ● Personal jobs: When you send a private job to the product, the job does not print until you provide the required personal identification number (PIN) at the control panel.
6. If the job requires a PIN, press the up arrow the OK button. NOTE: If you use the up arrow each digit. or the down arrow or the down arrow to enter the PIN, and then press to enter the PIN, press the OK button after 7. Press the OK button to select the COPIES option. 8. To print the number of copies specified in the driver when the job was stored, press the OK button to select the JOB option.
Print business graphics or marketing material You can use this product to print marketing and sales material or other color documents on glossy paper. To maximize the quality of this output you must do the following: ● Choose the appropriate paper. See the following table. ● Configure the paper tray correctly. See Configure the paper tray on page 109. ● Choose the correct settings in the print driver. See Configure the driver settings on page 110.
3. If the correct size is displayed, press the OK button to accept the size, or press the up or down arrow to choose a different paper size. 4. When the paper type prompt appears, press the up or down arrow paper type and then press the OK button to select it. to highlight the correct Configure the driver settings Carry out the following steps to print on glossy paper from your graphics software program. 1. Select Print from the File menu of your software program. 2.
Print weatherproof maps and outdoor signs You can use the HP Color LaserJet CP3525 Series to print durable, waterproof maps, signs, or menus by using HP Tough Paper. HP Tough Paper is a waterproof, tear-proof, satin finish paper that retains rich, vibrant print color and clarity even when exposed to heavy usage or weather. This avoids expensive and time-consuming lamination. To maximize the quality of this output you must do the following: ● Choose the appropriate paper. See the table below.
Set the duplex alignment For duplexed documents such as brochures, set the registration for the tray before printing to ensure that the front and back of the page are aligned. 1. Press the Menu button 2. Press the down arrow button. to highlight the CONFIGURE DEVICE menu, and then press the OK 3. Press the down arrow to highlight the PRINT QUALITY menu, and then press the OK button. 4. Press the down arrow to highlight the SET REGISTRATION menu, and then press the OK button. 5.
8 ENWW Print tasks ● Cancel a print job ● Use features in the Windows printer driver 113
Cancel a print job You can stop a print request by using the control panel or by using the software program. For instructions about how to stop a print request from a computer on a network, see the online Help for the specific network software. NOTE: It can take some time for all printing to clear after you have canceled a print job. Stop the current print job from the control panel 1. Press the stop button on the control panel. 2. Press the down arrow OK button.
Use features in the Windows printer driver Open the printer driver How do I Steps to perform Open the printer driver On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. Get help for any printing option Click the ? symbol in the upper-right corner of the printer driver, and then click any item in the printer driver. A pop-up message displays that provides information about the item. Or, click Help to open the online Help.
How do I Steps to perform paper. c) Select options from the Paper source and Paper type drop-down lists, and then click Add. d) Click OK. Adjust the resolution of printed images In the Print Quality area, select an option from the first dropdown list. See the printer-driver online Help for information about each of the available options. Adjust the gloss level on printed pages. In the Print Quality area, select an option from the Gloss Level drop-down list.
How do I Automatically print on both sides (duplex) Steps to perform 4. Retrieve the printed stack from the output bin, and place it with the printed-side facing up in Tray 1. 5. Press the OK button to print the second side of the job. 1. Load paper face-up in Tray 2. 2. In the printer driver, select the Print on both sides check box. If you will bind the document along the top edge, select the Flip pages up check box. 3. Click the OK button to print the job.
How do I Steps to perform Temporarily store a job on the product NOTE: These jobs are deleted if the product is turned off. In the Job Storage Mode area, click Quick Copy. One copy of the job is printed immediately, but you can print more copies from the product control panel. Permanently store a job on the product In the Job Storage Mode area, click Stored Job.
Set advanced printing options To perform the following tasks, open the printer driver and click the Advanced tab. How do I Steps to perform Select advanced printing options In any of the sections, click a current setting to activate a dropdown list so you can change the setting. Change the number of copies that are printed Open the Paper/Output section, and then enter the number of copies to print. If you select 2 or more copies, you can select the option to collate the pages.
120 Chapter 8 Print tasks ENWW
9 ENWW Use color ● Manage color ● Match colors ● Advanced color use 121
Manage color Manage color by changing the settings on the Color tab in the printer driver. Automatic Setting color options to Automatic typically produces the best possible print quality for color documents. The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge enhancements for each element in a document. For more information, see your printer driver online Help. NOTE: Automatic is the default setting and is recommended for printing all color documents.
Manual color adjustment Use the Manual color adjustment option to adjust the neutral-gray color treatment, halftones, and edge enhancements for text, graphics, and photographs. To gain access to the manual color options, from the Color tab, select Manual, and then select Settings. Manual color options Use manual color options to adjust the Neutral Grays, Halftone, and Edge Control options for text, graphics, and photographs.
Setting description 124 Chapter 9 Use color Setting options ● Vivid (sRGB) instructs the product to increase the color saturation in the midtones. Less colorful objects are rendered more colorfully. This setting is recommended for printing business graphics. ● None sets the printer to print RGB data in raw device mode. To render photographs correctly when this option is selected, you must manage color in the program in which you are working or in the operating system.
Match colors The process of matching product output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) process. Several factors can influence your ability to match printed colors to those on your monitor.
vary depending on paper type and the software program used. For more details on how to use the color samples, go to www.hp.com/support/cljcp3525. Use the following procedure to print color samples at the product using the control panel: 1. Press the Menu button 2. Press the down arrow 3. Press the down arrow to highlight either the PRINT RGB SAMPLES or the PRINT CMYK SAMPLES option, and press the OK button. . to highlight the INFORMATION menu, and press the OK button.
Advanced color use The product provides automatic color features that generate excellent color results. Carefully designed and tested color tables provide smooth, accurate color rendition of all printable colors. The product also provides sophisticated tools for the experienced professional. HP ColorSphere toner HP designs the print system (printer, print cartridges, toner, and paper) to work together to optimize print quality, product reliability, and user productivity.
the World Wide Web, and most office software. The sRGB standard represents the typical Windows monitor and is the convergence standard for high-definition television. NOTE: Factors such as the type of monitor you use and the room lighting can affect the appearance of colors on your screen. For more information, see Match colors on page 125. The latest versions of Adobe PhotoShop®, CorelDRAW®, Microsoft Office, and many other programs use sRGB to communicate color.
10 Manage and maintain the product ENWW ● Information pages ● HP Easy Printer Care ● Embedded Web server ● Use HP Web Jetadmin software ● Security features ● Manage supplies ● Replace supplies ● Clean the product ● Upgrade the firmware 129
Information pages Information pages provide details about the product and its current configuration. Use the following procedure to print the information pages. 1. Press the Menu 2. Press the down arrow 3. Press the down arrow button. to highlight the INFORMATION menu, and then press the OK button. to highlight the required information, and then press the OK button to print. For more information about the available information pages, see Information menu on page 19.
HP Easy Printer Care Open the HP Easy Printer Care software Use one of the following methods to open the HP Easy Printer Care software: ● On the Start menu, select Programs, select Hewlett-Packard, select HP Easy Printer Care, and then click Start HP Easy Printer Care. ● In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy Printer Care icon. ● Double-click the desktop icon.
Section Options Support tab ● Device Status section: This section shows product-identification information and the product status. It indicates product-alert conditions, such as a print cartridge that is at its estimated end of life. After you correct a problem with the in the upper-right corner of the window to product, click the refresh button update the status.
Section Options Alert Settings link Click Alert Settings to open the Alert Settings window, in which you can configure alerts for each product. NOTE: This item is available from the Overview and Support tabs. Color Access Control ● Alerting is on or off: Activates or deactivates the alerts feature. ● Printer Alerts: Select the option to receive alerts for critical errors only, or for any error. ● Job Alerts: For products that support it, you can receive alerts for specific print jobs.
Embedded Web server Use the embedded Web server to view product status, configure product network settings, and to manage printing functions from your computer instead of from the product control panel. The following are examples of what you can do using the embedded Web server: NOTE: When the product is directly connected to a computer, use the HP Easy Printer Care to view the product status instead of the embedded Web server. ● View product status information.
Embedded Web server sections Tab or section Options Information tab ● Device Status: Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Settings. ● Configuration Page: Shows the information found on the configuration page. ● Supplies Status: Shows the estimated life remaining of HP supplies. This page also provides supplies part numbers.
Tab or section Options ● Language: Allows you to determine the language in which to display the embedded Web server information. ● Date & Time: Allows time synchronization with a network time server. ● Wake Time: Allows you to set or edit a wake time for the product to become ready. ● Restrict Color: Allows you to permit or restrict color printing. You can specify permissions for individual users or for jobs that are sent from specific software programs.
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. Management is proactive, allowing network administrators the ability to resolve issues before users are affected. Download this free, enhancedmanagement software at www.hp.com/go/webjetadmin. Device plug-ins can be installed into HP Web Jetadmin to provide support for specific product features.
Security features Secure the embedded Web server Assign a password for access to the embedded Web server so that unauthorized users cannot change the product settings. 1. Open the embedded Web server. See Embedded Web server on page 134. 2. Click the Settings tab. 3. On the left side of the window, click the Security menu. 4. Click the Device Security Settings button. 5. In the Device Password area, type the password next to New Password, and type it again next to Verify Password. 6. Click Apply.
Changing the Secure Disk Erase mode does not overwrite previous data on the disk, nor does it immediately perform a full-disk sanitization. Changing the Secure Disk Erase mode changes how the product cleans up temporary data for jobs after the erase mode has been changed. Additional Information For additional information about the HP Secure Disk Erase feature, see the HP support flyer or go to www.hp.com/go/webjetadmin. Job storage To securely print a private job, use the personal job feature.
Lock the formatter cage The formatter cage, on the back of the product, has a slot that you can use to attach a security cable. Locking the formatter cage prevents someone from removing valuable components from the formatter.
Manage supplies Use genuine HP print cartridges for the best printing results. Print-cartridge storage Do not remove the print cartridge from its package until you are ready to use it. CAUTION: minutes. To prevent damage to the print cartridge, do not expose it to light for more than a few HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.
Replace supplies You can configure the product to stop when the supply level reaches its estimated end of life. However, the supply might still be able to produce acceptable print quality. To continue printing, either replace the supply or reconfigure the printer by using the REPLACE SUPPLIES menu on the control panel. For more information about ordering supplies, see Supplies and accessories on page 219. For more information about the REPLACE SUPPLIES menu, see System setup menu on page 27.
Change print cartridges When a print cartridge approaches the end of its estimated useful life, the control panel displays a message recommending that you order a replacement. The product can continue to print using the current print cartridge until the control panel displays a message instructing you to replace the cartridge, unless you have selected the option to override the message by using the REPLACE SUPPLIES menu. For more information about the REPLACE SUPPLIES menu, see System setup menu on page 27.
3. Store the used print cartridge in a protective bag. Information about recycling used print cartridges is on the print-cartridge box. 4. Remove the new print cartridge from its protective bag. NOTE: Be careful not to damage the memory tag on the print cartridge. 5. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.
6. Remove the orange protective cover from the print cartridge. CAUTION: Avoid prolonged exposure to light. CAUTION: Do not touch the green roller. Doing so can damage the cartridge. ENWW 7. Align the print cartridge with its slot and insert the print cartridge until it clicks into place. 8. Close the front door.
Change the toner collection unit Replace the toner collection unit when the control panel prompts you. NOTE: The toner collection unit is designed for a single use. Do not attempt to empty the toner collection unit and reuse it. Doing so could lead to toner being spilled inside the product, which could result in reduced print quality. After use, return the toner collection unit to HP’s Planet Partners program for recycling. See HP LaserJet print supplies on page 235.
ENWW 3. Place the attached blue cap over the blue opening at the top of the unit. 4. Remove the new toner collection unit from its packaging. 5. Insert the bottom of the new unit into the product first and then push the top of the unit until it clicks into place.
6. Close the front door. NOTE: If the toner collection unit is not installed correctly, the front door does not close completely. To recycle the used toner collection unit, follow the instructions included with the new toner collection unit.
Install memory You can install more memory for the product by adding a dual inline memory module (DIMM). CAUTION: Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then touch bare metal on the product. Install DDR memory DIMMs 1. Turn the product off. 2. Disconnect all power and interface cables. NOTE: ENWW This illustration might not show all the cables.
3. Locate the thumb screws on the formatter board in the rear of the product. 4. Unscrew the thumb screws and then pull the formatter board from the product. Place the formatter board on a clean, flat, grounded surface. 5. To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM slot, lift the DIMM up at an angle, and pull it out.
7. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the metal contacts are not visible. O OXO XOX XOX OXO XOX O XOX XOX OXO XOX O XO XO XO XO XO O OXO XOX XO XOX XO XO XO XOXOXO XOXOXO XOXOXO XO XOXOXO XOXOXOXOXOXO XOXOXOXOXOXO XOXOXOXO XO XO XO XOXOXO XO XO XO XO XO XOXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO XOXOXO 8.
10. Reconnect the power cable and interface cables, and turn the product on. Enable memory for Windows 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, click Settings, and then click Printers and Faxes. -orWindows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
NOTE: ENWW This example shows installing an HP Jetdirect print server card. 1. Turn the product off. 2. Disconnect all power and interface cables. 3. Loosen and remove the two retaining screws holding the cover for the EIO slot, and then remove the cover. You will not need these screws and the cover again. They can be discarded.
4. Firmly insert the HP Jetdirect print server card into the EIO slot. 5. Insert and tighten the retaining screws that came with the print server card. 6. Reconnect the power cable and remaining interface cables, and turn the product on. 7. Print a configuration page. An HP Jetdirect configuration page that contains network configuration and status information should also print.
If it does not print, turn the product off, and then uninstall and reinstall the print server card to ensure that it is completely seated in the slot. 8. ENWW Perform one of these steps: ● Choose the correct port. See the computer or operating system documentation for instructions. ● Reinstall the software, choosing the network installation this time.
Clean the product Over time, particles of toner and paper accumulate inside the product. This can cause print-quality problems during printing. Cleaning the product eliminates or reduces these problems. Clean the paper path and print-cartridge areas every time that you change the print cartridge or whenever print-quality problems occur. As much as possible, keep the product from dust and debris.
Upgrade the firmware This product has remote firmware update (RFU) capability. Use this information to upgrade the product firmware. Determine the current firmware version 1. Press the Menu button 2. Press the down arrow to highlight the INFORMATION menu, and then press the OK button. 3. Press the down arrow OK button to print. to highlight the PRINT CONFIGURATION option, and then press the . The firmware datecode is listed on the Configuration page in the section called Device Information.
NOTE: To use this method, connect the product directly to your computer through a USB cable, and install the printer driver for this product on your computer. 1. Print a configuration page and note the TCP/IP address. 2. Find the .EXE file on your computer, and double-click it to open the file. 3. From the Select Printer to Update drop-down list, select this product. Click the Start button to begin the update process. CAUTION: Do not turn the product off or try to send a print job during this process.
Use FTP to upgrade the firmware on a network connection 1. Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page that prints when you print the configuration page. NOTE: Before upgrading the firmware, make sure that the product is not in Sleep mode. Also make sure that any error messages are cleared from the control-panel display. 2. Click Start, click Run, and then type cmd to open the command window. 3. Type: ftp .
Use Microsoft Windows commands to upgrade the firmware To update the firmware by using a network connection, follow these instructions. 1. Click Start, click Run, and then type cmd to open the command window. 2. Type the following: copy /B \\\ , where is the name of the .RFU file (including the path), is the name of the computer from which the product is being shared, and is the product share name.
10. In the Device Tools drop-down list, select the Jetdirect Firmware Update option again. 11. On the HP Jetdirect firmware page, the new firmware version is listed under the Jetdirect Firmware Available on HP Web Jetadmin heading. Click the Update Firmware Now button to update the Jetdirect firmware. NOTE: You can also use FTP or the HP Jetdirect Embedded Web Server to update the HP Jetdirect firmware. For more information, go to http://www.hp.com/go/wja_firmware.
162 Chapter 10 Manage and maintain the product ENWW
11 Solve problems ENWW ● Solve general problems ● Restore factory settings ● Control-panel message types ● Control-panel messages ● Jams ● Paper-handling problems ● Understand lights on the formatter ● Solve image quality problems ● Solve performance problems ● Solve connectivity problems ● Product software problems ● Solve common Windows problems ● Solve common Macintosh problems 163
Solve general problems If the product is not responding correctly, complete the steps in the following checklist, in order. If the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the problem, you can stop without performing the other steps on the checklist. Troubleshooting checklist 1. 2. Make sure the product Ready light is on. If no lights are on, complete these steps: a. Check the power-cable connections. b. Check that the power is turned on.
8. Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. 9. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print) complete these steps: a. Try printing the job from another computer that has the product software installed. b.
Restore factory settings Use the RESETS menu to restore factory settings. 1. Press the Menu button 2. Press the down arrow button. to highlight the CONFIGURE DEVICE menu, and then press the OK 3. Press the down arrow to highlight the RESETS menu, and then press the OK button. 4. Press the down arrow to highlight the RESTORE FACTORY SETTINGS option, and then press the OK button to reset the product to the original factory settings. . For more information, see Resets menu on page 41.
Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the status message Ready appears if the product is online.
Control-panel messages Table 11-1 Control-panel messages Control panel message Description Recommended action 10.32.00 UNAUTHORIZED SUPPLY IN USE The product is using a non-HP supply. If you believe you purchased a genuine HP supply, go to http://www.hp.com/go/ anticounterfeit. Any product repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. 10.90.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 13.XX.YY JAM ABOVE TOP OUTPUT BIN A jam has occurred in the output area. For instructions on clearing the jam, see Clear jams in the output bin area on page 192. 13.XX.YY JAM IN LOWER RIGHT DOOR A jam has occurred in the lower right door (Tray 3). For instructions on clearing the jam, see Clear jams in the lower right door (Tray 3) on page 196. 13.XX.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action The product detected a different paper size than expected. Load the tray with the size and type of paper indicated, or use another tray. To continue press OK 41.3 UNEXPECTED SIZE IN TRAY LOAD TRAY [TYPE] [SIZE] To use another tray press OK 41.5 UNEXPECTED TYPE IN TRAY The prompt to use another tray is displayed only if another tray has paper loaded.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 50.X FUSER ERROR A fuser error has occurred. Make sure you have the correct fuser. Reseat the fuser. Turn the product off, and then turn the product on. If this message persists, contact an HPauthorized service or support provider. (See the HP Support flyer, or go to www.hp.com/ support/cljcp3525.) 51.XY ERROR A printer error has occurred. Turn power off then on. A printer error has occurred.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 59.BO CLEANING MOTOR ERROR This message appears for one of the following reasons: Replace the toner collection unit. See Change the toner collection unit on page 146. REPLACE TONER COLLECTION UNIT 59.XY ERROR ● The cleaning motor is stuck. ● The toner collection unit is full. ● The chute at the top of the toner collection unit is clogged. A temporary printing error has occurred.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 68.X STORAGE ERROR SETTINGS CHANGED One or more product settings are invalid and have been reset to the factory-default settings. Printing can continue, but some unexpected functions might occur if an error occurred in permanent storage. Press the OK button to clear the message. If the message is not cleared, turn the product off, and then turn the product on. A temporary printing error occurred.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action CARD SLOT FILE SYSTEM IS FULL A PJL file system command could not store something on the file system because the file system was full. Press the OK button to clear. The file system device is protected and no new files can be written to it. Press the OK button to clear. CARD SLOT NOT INITIALIZED This file-storage component must be initialized before use.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action DATA RECEIVED The product is waiting for the command to print the last page. Press the OK button to print the last page. To print last page press OK DATE/TIME = YYYY/MMMM/DD HH:MM The current date and time set for the product. Press the OK button to set the date and time or press the stop button To change press OK to skip setup.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action INCOMPATIBLE FUSER The incorrect fuser was installed. CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. 1. Open the right door. 2. Remove the incompatible fuser. 3. Install the correct fuser. 4. Close the right door. INCOMPATIBLE SUPPLIES Print cartridges or other supply items are installed that were not designed for this product.
Table 11-1 Control-panel messages (continued) Control panel message LOAD TRAY 3 [TYPE] [SIZE] Description Recommended action 4. Confirm that the paper guides are in the correct position. 5. To use another tray, remove paper from the tray and then press the OK button. This message appears when printing 4 x 6 in or 100 x 150 mm size paper, which requires the HP postcard media insert in Tray 3. Install the HP postcard media insert in Tray 3, and load the requested paper.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action No job to cancel You have pressed the stop button but the product is not actively processing any jobs. No action is necessary. No stored jobs Displayed when the user enters the RETRIEVE JOB menu and there are no jobs to retrieve. No action is necessary. NON HP SUPPLY IN USE A non-HP supply is in use. A user authorized the use of non-HP supplies when the HP supply was replaced.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Printing The product is printing an internal page. The product will return to the online Ready state when the page is completed. No action is necessary. PRINTING STOPPED Time has expired on the Print/Stop test. Press the OK button to continue. Paper temporarily comes into the output bin while printing a duplex job. Do not attempt to remove the pages until the job is complete.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Remove all print cartridges The product is testing the transfer unit assembly. To perform the test, remove all the print cartridges. To cancel the test, press the stop To exit press Remove at least one print cartridge button The product is testing the print-cartridge motor.
Table 11-1 Control-panel messages (continued) Control panel message REPLACE SUPPLIES To continue press OK REPLACE SUPPLIES - OVERRIDE IN USE Description Recommended action unless the print quality is no longer acceptable. After an HP supply has reached its approximated end of life, HP’s premium Protection Warranty on that supply ends. You can configure the product to continue printing by using the REPLACE SUPPLIES menu.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action This is not a recommended option because of the risk of overfilling the toner collection unit, which could result in the need to service the product. REPLACE TONER COLLECTION UNIT The toner collection unit is approaching its estimated capacity. To continue press OK Order a new toner collection unit now. You can press the OK button to continue printing.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action SIZE MISMATCH IN TRAY XX The paper in the listed tray does not match the size specified for that tray. 1. Load the correct paper. 2. Verify the paper is positioned correctly. 3. If the message persists, contact HP Support at www.hp.com/support/ cljcp3525. Sleep mode on The product is in sleep mode. A button press, receipt of printable data, or an error condition will clear this message.
Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action UNSUPPORTED DRIVE INSTALLED A non-supported hard drive has been installed. Turn off the product, remove the hard drive, and then turn on the product. USB ACCESSORY ERROR This message appears when a connected USB accessory draws too much power. When this happens, the ACC port is disabled and printing stops. Printing can continue. The USB device should be removed.
Table 11-1 Control-panel messages (continued) Control panel message ENWW Description ● Cyan ● Black Recommended action Control-panel messages 185
Jams Common causes of jams The product is jammed. Cause Solution The paper does not meet specifications. Use only paper that meets HP specifications. See Supported paper and print media sizes on page 77. A component is installed incorrectly. Verify that the transfer belt and transfer roller are correctly installed. You are using paper that has already passed through a product or copier. Do not use paper that has been previously printed on or copied. An input tray is loaded incorrectly.
Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or green labels.
Type of jam Procedure 13.XX.YY JAM ABOVE TOP OUTPUT BIN See Clear jams in the output bin area on page 192. 13.XX.YY JAM IN TRAY 1 See Clear jams in Tray 1 on page 193. 13.XX.YY JAM IN TRAY 2 See Clear jams in Tray 2 on page 195. 13.XX.YY JAM IN TRAY 3 See Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) on page 196. 13.XX.YY JAM IN LOWER RIGHT DOOR See Clear jams in the lower right door (Tray 3) on page 196.
3. If paper is jammed inside the right door, gently pull the paper to remove it. 4. Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it. 5. Close the paper-feed cover.
6. Gently pull the paper out of the pickup area. 7. Look for paper in the Tray 2 roller area. Near the bottom of the right side, squeeze the two white levers upward to release the jam-access door. Remove any jammed paper, and close the door. 8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: 9. Do not touch the rollers on the transfer roller. Contaminates can affect print quality. Paper could be jammed inside the fuser where it would not be visible.
CAUTION: The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it. a. Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser. b. Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.
10. Close the right door. Clear jams in the output bin area TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/cljcp3525-outputjams. 1. If paper is visible from the output bin, grasp the leading edge and remove it. 2. If jammed paper is visible in the duplex output area, gently pull it to remove it.
Clear jams in Tray 1 TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/cljcp3525-tray1jams. ENWW 1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Press the OK button to clear the message. 2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door. 3. If paper is visible inside the right door, gently pull the trailing edge to remove it.
4. Gently pull the paper out of the pick up area. 5. Close the right door.
Clear jams in Tray 2 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/cljcp3525-tray2jams. ENWW 1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper. 2. Close the tray.
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/cljcp3525-tray3jams. 1. Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper. 2. Close Tray 3. Clear jams in the lower right door (Tray 3) TIP: To see an animation of this procedure go to this Web site: www.hp.com/go/cljcp3525-lower-rightdoor-jams. 1. Open the lower right door.
2. If paper is visible, gently pull the jammed paper up or down to remove it. 3. Close the lower right door. Jam recovery This product provides a jam recovery feature that reprints jammed pages. The following options are available: ● AUTO — The product attempts to reprint jammed pages when sufficient memory is available. This is the default setting. ● OFF — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.
4. Press the down arrow 5. Press the down arrow or up arrow OK button. 6. Press the Menu button 198 Chapter 11 Solve problems to highlight the JAM RECOVERY menu, and then press the OK button. / to highlight the appropriate setting, and then press the to return to the Ready state.
Paper-handling problems Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. Always configure the paper type on the control panel to match the type of paper that is loaded in the tray. Product feeds multiple sheets Product feeds multiple sheets Cause Solution The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Remove excess paper from the input tray. Print paper is sticking together.
Product pulls from incorrect tray Product pulls from incorrect tray Cause Solution You are using a driver for a different product. Use a driver for this product. The specified tray is empty. Load paper in the specified tray. The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Paper does not feed from Tray 2 or 3 Paper does not feed from Tray 2 or 3 Cause Solution The correct size paper is not loaded. Load the correct size paper. The input tray is empty. Load paper in the input tray. The correct paper type for the input tray is not selected in the product control panel. From the product control panel, select the correct paper type for the input tray. Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can feed envelopes. Load envelopes into Tray 1. Envelopes are curled or damaged. Try using different envelopes. Store envelopes in a controlled environment. Envelopes are sealing because the moisture content is too high. Try using different envelopes. Store envelopes in a controlled environment. Envelope orientation is incorrect.
Product will not duplex or duplexes incorrectly Product will not duplex (print 2-sided jobs) or duplexes incorrectly ENWW Cause Solution You are trying to duplex on unsupported paper. Verify that the paper is supported for duplex printing. The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing. The first page is printing on the back of preprinted forms or letterhead.
Understand lights on the formatter Three LEDs on the formatter indicate that the product is functioning correctly. 1 2 1 HP Jetdirect LEDs 2 Heartbeat LED HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed. For link failures, check all of the network cable connections.
Heartbeat LED The heartbeat LED indicates that the formatter is functioning correctly. While the product is initializing after you turn it on, the LED blinks rapidly, and then turns off. When the product has finished the initialization sequence, the heartbeat LED pulses on and off. If the heartbeat LED is off, the formatter might have a problem. Contact an HP-authorized service or support provider. See the HP support flyer, or go to www.hp.com/go/cljcp3525_firmware.
Solve image quality problems You can prevent most print-quality problems by following these guidelines. ● Configure the trays for the correct paper-type setting. See Configure trays on page 100. ● Use paper that meets HP specifications. See Paper and print media on page 75. ● Clean the product as necessary. See Clean the product on page 156. ● Use genuine HP supplies. Print a Supplies Status page to verify that all supplies are current.
Repetitive defects ruler If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect indicates which component needs to be replaced.
Overhead transparency defects Overhead transparencies might display any of the image quality problems that any other type of paper could display, as well as defects specific to transparencies. In addition, because transparencies are pliable while in the print path, they are subject to being marked by the paper-handling components. NOTE: Allow transparencies to cool at least 30 seconds before handling them. ● On the printer driver’s Paper tab, select Transparency as the paper type.
Print-quality-troubleshooting pages Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems. 1. Press the Menu button 2. Press the down arrow 3. Press the down arrow to highlight the PQ TROUBLESHOOTING setting, and then press the OK button to print the pages. . to highlight the DIAGNOSTICS menu, and then press the OK button. The product returns to the Ready state after printing the print-quality-troubleshooting pages.
Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier paper types can slow the print job. Print on a different type of paper. Complex pages can print slowly. Proper fusing may require a slower print speed to ensure the best print quality.
Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. ● Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary. ● Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.
Check your system for proper network operating system setup. 8. Is your protocol enabled? Check the status of your protocol on the Configuration page. You can also use the embedded Web server to check the status of other protocols. See Embedded Web server on page 134. 9. Does the product appear in HP Web Jetadmin or other management application? ● Verify network settings on the Network configuration page.
Product software problems Problem Solution A printer driver for the product is not visible in the Printer folder ● Reinstall the product software. NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. An error message was displayed during the software installation ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the product software.
Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the product PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program. Delete all temp files from the Temp subdirectory. Determine the name of the directory by opening the AUTOEXEC.
Solve common Macintosh problems This section lists problems that can occur when using Mac OS X. Table 11-2 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The product software might not have been installed or was installed incorrectly. Make sure that the product PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .
Table 11-2 Problems with Mac OS X (continued) The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution , where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt.
Table 11-2 Problems with Mac OS X (continued) When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is Mac OS X v10.1 or later. ● Ensure that your Macintosh has the appropriate USB software from Apple.
218 Chapter 11 Solve problems ENWW
A ENWW Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 219
Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories. Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider.
Part numbers Ordering information and availability might change during the life of the product. Accessories Item Description Part number HP Color LaserJet 1 x 500 Paper Feeder 500-sheet paper and heavy media tray. CE522A HP Postcard media insert Replacement insert for the one that comes with the HP Color LaserJet 1 x 500 Paper Feeder.
Cables and interfaces Item Description Part number Enhanced I/O (EIO) card HP Jetdirect 635n IPv6/IPsec Print Server J7961G USB cable 2-meter standard USB-compatible device connector C6518A Item Description Part number Fuser kit 110 Volt replacement fuser CE484A 220 Volt replacement fuser CE506A Maintenance kits 222 Appendix A Supplies and accessories ENWW
B ENWW Service and support ● Hewlett-Packard limited warranty statement ● Print cartridge limited warranty statement ● HP Color LaserJet Fuser Kit Limited Warranty Statement ● End User License Agreement ● Customer self-repair warranty service ● Customer support 223
Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet CP3525, CP3525n, CP3525dn, CP3525x One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
HP Color LaserJet Fuser Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation.
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support, free during your warranty period, for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/cljcp3525 Get support for products used with a Macintosh computer www.hp.com/go/macosx Download software utilities, drivers, and electronic information www.hp.
C ENWW Product specifications ● Physical specifications ● Power consumption and acoustic emissions ● Environmental specifications 231
Physical specifications Table C-1 Product dimensions Product Height Depth Width Weight HP Color LaserJet CP3525n 358 mm (14.1 in) 491 mm (19.3 in) 514 mm (20.2 in) 32.9 kg (72.5 lb) HP Color LaserJet CP3525dn 358 mm (14.1 in) 491 mm (19.3 in) 514 mm (20.2 in) 32.9 kg (72.5 lb) HP Color LaserJet CP3525x 520 mm (20.5 in) 491 mm (19.3 in) 514 mm (20.2 in) 40.5 kg (89.
D ENWW Regulatory information ● FCC regulations ● Environmental product stewardship program ● Declaration of Conformity ● Safety statements 233
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O3).
Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below. Multiple returns (more than one cartridge) 1. Package each HP LaserJet print cartridge in its original box and bag. 2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb). 3.
Material restrictions This HP product does not contain added mercury. This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP Color LaserJet CP3525 Series Type Carbon monofluoride lithium Weight 0.8 g Location On formatter board User-removable No For recycling information, you can go to www.hp.
of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach. Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/ community/environment/productinfo/safety.
Declaration of Conformity Declaration of Conformity according to ISO/IEC 17050–1 and EN 17050–1, DoC#: BOISB-0802-00-rel.1.
Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.
pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. VARNING ! Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
Substances Table (China) 242 Appendix D Regulatory information ENWW
Index Symbols/Numerics 500-sheet paper and heavy media tray models including 3 specifications, physical 231 A accessories ordering 220 part numbers 221 acoustic specifications 232 address, printer Macintosh, troubleshooting 215 advanced printing options Windows 119 alerts, e-mail 61 alternative letterhead mode 119 anticounterfeit supplies 141 AppleTalk settings 73 Attention light locating 12 automatic overhead transparency sensing 101 B batteries included 237 bins capacities 5 locating 7 bins, output capac
messages, types of 167 Service menu 44 settings 50, 58 Show Me How menu 16 controlling print jobs 102 conventions, document 2 copies, number of Windows 119 copying quality, troubleshooting 206 speed specifications 4 counterfeit supplies 141 cover pages 62, 115 covers, locating 7 custom paper sizes 79 custom-size paper settings Macintosh 62 customer support embedded Web server links 136 HP Printer Utility pages 60 online 230 D Data light locating 12 date, setting 105 Declaration of Conformity 239 default gat
H hard disk erasing 138 hard disks encrypted 139 part numbers 221 heartbeat LED 205 help, Show Me How menu 16 HP Customer Care 230 HP Easy Printer Care description 53 downloading 53 opening 131 options 131 supported browsers 53 supported operating systems 53 using 131 HP fraud hotline 141 HP Jetdirect print server firmware updates 160 installing 152 lights 204 models including 3 HP Jetdirect print servers installing 152 HP Printer Utility 60 HP Printer Utility, Macintosh 60 HP tough paper 111 HP Universal P
material restrictions 237 Material Safety Data Sheet (MSDS) 238 media custom-size, Macintosh settings 62 first page 62 pages per sheet 63 Show Me How menu 16 supported sizes 77 memory features 4 included 3, 60 insufficient 169, 176 part numbers 221 permanent storage error messages 172 supply errors 168 memory DIMMs security 140 Menu button 12 menu map description 19 menus configure device 21 diagnostics 42 hierarchy 15 I/O (input/output) 34 information 19 paper handling 20 printing 21 resets 41 retrieve job
permanent storage errors 172 photos improving print quality 115 removing red eye 115 physical specifications 231 portrait orientation setting, Windows 116 ports included 5 locating 9 troubleshooting Macintosh 216 PostScript Printer Description (PPD) files included 60 power consumption 232 troubleshooting 164 power connection locating 8 power switch, locating 7 PPDs included 60 presets (Macintosh) 62 print cartridge managing 141 print cartridges error messages 176 Macintosh status 65 non-HP 141 ordering thro
signs, printing 111 Sleep button 12 sleep delay changing settings 104 disabling 104 enabling 104 time 104 sleep mode 104 software embedded Web server 53 HP Easy Printer Care 53, 131 HP Printer Utility 60 HP Web Jetadmin 53 Macintosh 60 problems 213 settings 50, 58 software license agreement 227 supported operating systems 46, 58 uninstalling for Windows 52 uninstalling Macintosh 58 Solaris software 55 solving direct-connect problems 211 network problems 211 space requirements 231 special media guidelines 82
checklist 164 control panel messages, numerical 168 direct-connect problems 211 duplexing 203 EPS files 216 error messages, alphabetical list 168 error messages, numerical list 168 Macintosh problems 215 network problems 211 overhead transparencies 208 pages not printing 210 pages printing slowly 210 paper handling problems 199 quality 206 repeating defects 207 Show Me How menu 16 transparencies 201 USB cables 210 TrueType fonts included 5 two-sided printing Macintosh settings 60 Show Me How menu 16 Windows
250 Index ENWW
© 2008 Hewlett-Packard Development Company, L.P. www.hp.
